Trusted Agent profile · London
★★★★★
883 reviews across 2 platforms
145, Three Colt Street, London, E14 8AP
Estates and Lets Ltd's office in London, at 145, is rated 4.3 out of 5 across 883 reviews on two platforms.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Trustpilot5 Star Service
I called in to view a property and came through to James in the head office. He was incredibly helpful, knowledgeable and offered a sound and solid service. I wouldn't hesitate recommending this company. A 5 star experience.
5/5
TrustpilotExcellent service
We were really pleased with the survey we have recently received.Richard Jobling provided a detailed and professional service , we received the report the day after the survey had taken place Excellent service
5/5
TrustpilotRecommendation: Property management
We would like to offer our recommendation of Melissa for unfailingly providing a professional service of managing our property rooted in excellent communication, respect, efficiency and initiative. Melissa provides a highly reliable, individually tailored, quality service which is always professional yet personable.Kind regardsRodrigoSydney, Australia
5/5
TrustpilotVery good service
Very good service. Good communication pre and post survey and a very thorough survey which was followed up with a call to explain the details
5/5
TrustpilotI expressed an interest in a property…
I expressed an interest in a property and the agent Ashley K, called me within 5 minutes to put my name forward to the appropriate department for a quick viewing.Great customer service!
5/5
TrustpilotVicky Miles Property Manager
Very happy with the standard of service offered by Vicky. My queries and questions have always been answered promptly. In particular, she did a really great job communicating with my tenant and keeping me informed when there were serious issues with the tenancy agreement.
5/5
TrustpilotRino Russo has provided an excellent…
Rino Russo has provided an excellent service understanding the challenges faced with my project. He followed up on matters he said he would, keeping a good communication link.
5/5
TrustpilotExcellent professional service
Simple, very helpful, friendly and very professional. I learn so much from them. I will use them again. I wouldn't hesitate to recommend them.Thank you, Iain and Taija for your help.
5/5
Trustpilot5 Stars customer service
Letizia Lupi has taken good care of us and have always made herself available whenever we asked for help. Very reliable and knowledgeable. She has certainly made a difference.
5/5
TrustpilotExcellent customer service by Katy Harris
Our boiler was not working. We raised a helpline ticket and Katy contacted us for the resolution. She was very thorough and proactive in keeping us updated about the progress. Very pleased with her. Keep up the good work Katy.
4/5
TrustpilotRecommendation
As a Senior Property Services Advisor, Ellie had provided great support for me in her responsible area. I really recommend her if you need to sell the property.
5/5
TrustpilotInstant feedback and professional way…
Instant feedback and professional way my tasks was handledI really appreciate an amazing job she did please keep it up
5/5
TrustpilotExtremely professional experience with Ellie…
Extremely professional experience with Ellie from the head office department. Always willing to lend a helping hand and answer my questions however small and basic they felt to her. It's always reassuring to know your transaction is being dealt with in good hands!
5/5
TrustpilotSelling my my flat in this market has…
Selling my my flat in this market has not been an easy process but i had so much help and good advice from David Harvey - Thanks so much its highly appreciated.Lone
5/5
TrustpilotThank you for assisting me David…
Thank you for assisting me David Harvey, was a great pleasure and that’s was good to hear the service your agent provides was quite helpful for future correspondence. All the best x
5/5
TrustpilotRebecca always responds really quickly…
Rebecca always responds really quickly and is very helpful. She is a pleasure to have on my side!
5/5
TrustpilotI have conversations first time with…
I have conversations first time with member of staff and I find it very professional, trustworthy and reliable.I believe that this estate agency is great.
5/5
TrustpilotSouth Norwood branch - Highly reccomended!
We sold a house with the South Norwood branch and we were really impressed with the Stirling team from start to finish. Ashley, in particular, was incredibly supportive and dealt with all parties very professionally.
5/5
TrustpilotI had a great experience with my move…
I had a great experience with my move in manager bekky. She was very attentive and always made sure we were kept in the loop with dates etc. She also made sure we knew what was going on and answered any questions.
3/5
TrustpilotManaging expectations
Issues sometimes take a little longer than they should to resolve, and communication can be questionable at best. When you're told someone will call you back you do expect a call back, even to just be kept in the loop.
5/5
TrustpilotGot great help from Joel
Got great help from Joel. Personable and on the ball.
3/5
TrustpilotScaffolding longer than told
I was told scaffolding would stay for 2 or 3 months but learned it will stay for 6 months. Whether intentional or not, it was a misstatement and I would have considered another place if I had known that.
5/5
TrustpilotVery professional service given by Andrew
Very professional service given by Andrew Aldworth. Heplful and understanding and willing to listen to any concerns before responding. Always has a can do apporach to problem solving any tenancy issues
5/5
TrustpilotBrilliant service from this Estate…
Brilliant service from this Estate Agent. Jo and the team were always there to assist with any issues, and to ensure the smooth purchase of our new home. Highly recommended.
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