Estates and Lets Ltd London reviews

★★★★★ 5/5

Trustpilot

Highly recommended agent

I cannot recommend Zaylin highly enough for anyone navigating the competitive London rental market. Throughout my entire search journey, he was incredibly proactive, quick to respond, and remarkably supportive. Zaylin’s ability to streamline the process and handle every detail with such efficiency took all the stress out of finding a property. If you are looking for an agent who is not only professional and knowledgeable but also genuinely kind and dedicated to his clients, Zaylin is the person you want in your corner.

Carrot · 1 June 2026

★★★★★ 1/5

Trustpilot

Awful company. Severe lack of professionalism and etiquette.

Awful company with a severe lack of professionalism and etiquette. We purchased a property through this agent, and their rudeness, constant threats, unprofessional emails, false accusations, and overall treatment of buyers are terrible. When raised with their area director, our email was ignored. In addition, their description of the property was inaccurate and they refused to hand over the keys on the day of completion, forcing us to go to the property and speak to the previous owners directly. I would never use or recommend this company. They turned what should have been an exciting period into a more stressful, anger-inducing experience. To add, they even contacted our estate agent and criticised us, the buyer, referring to us as liars. I have reported their actions to the Property Ombudsman.

Tom · 12 August 2026

★★★★★ 5/5

Trustpilot

Toby Wilkinson Letting Manager Sterling Ackroyd Woking

I would like to thank Toby Wilkinson and his team for all their professional, patient and caring assistance in renting out my property recently. Tobys constant hard work and attention to detail was fantastic and I can highly recommend him and his staff to all landlords and tenants who are looking for a first class service in these days of constantly changing and challenging market conditions!

Lorraine · 19 June 2026

★★★★★ 1/5

Trustpilot

Never again

There were a few shining stars. On the whole - awful. So many problems -I was meant to thankful for. them doing their job. I'll never do business with them again.

ALCOHOL · 2 July 2026

★★★★★ 1/5

Trustpilot

Holding Deposit without reason

We were in a non-deposit scheme, and opted for leaving it. The company accepted our deposit, but at the end of the contract, they retained the money equivalent to as if we were to keep paying it. They recognize that it was a mistake, but after 3 months, there is no payment still. Every time we go there they say that they will solve it, but never happens.

Guilherme · 15 August 2026

★★★★★ 1/5

Trustpilot

I would say this is the worst agency in…

I would say this is the worst agency in my whole life with whom I have to deal. We rented an apartment 5months ago. The condition in which apartment was given to me was inhabitable. There was mould dampness all over the apartment. Inventory was not even provided as promised. There agent lied to us on so many levels, and when we raised complaints they were ignored as it was verbal discussion.

Arshiya · 11 March 2026

★★★★★ 5/5

Trustpilot

Our experience with this Surveying…

Our experience with this Surveying Company was excellent. Not only did they do the survey quickly, but the report was emailed to us within 2 days. The Surveyor (Jeff) did a very thorough survey and we couldn't have been happier. Thank you very much - we would recommend you to anyone wanting a survey.

Clive · 17 June 2026

★★★★★ 5/5

Trustpilot

A good job well done…

Anthony Wilkinson-Denny and his team have been absolutely brilliant handling the sale of my flat. The communication from start to finish was clear and timely. It was a difficult and stressful time due to unavoidable circumstances but Anthony saw us safely through to completion. Thank you.

Lesley · 8 August 2026

★★★★★ 5/5

Trustpilot

Alex was amazing

Alex was amazing. Gave me tremendous insights and guidance regarding the properties. He showed me the property and personally assisted me throughout the process. That had been really helpful. He was also very approachable and friendly. Great work!

Yugam · 5 September 2026

★★★★★ 5/5

Trustpilot

Sheldan Bechie was the best

Everything with SA was so smooth. Sheldan Bechie​​​​, Letting Consultant was AMAZING! He was quick to arrange several viewings into one day, which is extremely helpful when you have a busy schedule. He drove us around and I was extremely happy when he found the perfect one. From that point onwards, the team's communication was great, with them arranging a call with the landlord and efficiently completing all the referencing and admin work within a week. Their online portal is easy to use and very helpful. The team kept me updated throughout. I can't recommend them enough.

Mie · 26 June 2024

★★★★★ 1/5

Facebook

I kept getting calls every couple of weeks from their contractors about when they can visit to have the shower clip fixed. Apparently, the shower head is dangling. so, I answered, I have reported nothing, nothing needs to be fixed. This went on for months. Then, one day, another contractor called about Distribution pipes should be insulated. I said, no need, we can't wait to move out in a couple of months. Then the agent who's managing the protest E-mailed, "We need to arrange a quote for the work to proceed, in order for the Legionella report to be completed." I thought, they are not going to give up, are they. so, booked it. I waited half a day until 12noon, when I should be at work. Engineer comes in, he was waiting for me to tell him what needs to be fixed. so, he looked at boiler, nothing needs insulating. he popped into bathroom, shower heads are fine. there was nothing to fixed, so he left. That has been a real waste of time for both of us. I disappear half a day of work, that looks soooo good for me. THANKS STIRRING ACKROYD. I would never used them again, even if I have nowhere to live!

Cannie · 11 April 2024

★★★★★ 5/5

Trustpilot

Thank you!

Thank you!I would like to say a HUGE thank you from myself and my partner for such a seamless experience. This process can be very stressful but the individuals at SA made is so easy for us, we are indeed grateful. Thank you so much to Sheldan Bechie who has been exceptionally helpful, polite, professional and a pleasure to meet. From correspondence to any enquires we had, the team have been awesome. Thank you!

Tola · 8 July 2024

★★★★★ 5/5

Trustpilot

I visited the South Norwood branch of…

I visited the South Norwood branch of Sterling and Ackroyd. I met a lovely lady by the name of Michaela. She offered a chair and we sat. I told her what i was after. She got to work on her laptop. She was warm, polite and very helpful. Michaela spent the time focusing on my request. She suggested visiting a property, we met at the property, we walked and chatted with laughter. I felt as though I knew her years. She was attentive and professional in her work. She is an adorable lady. The service I received was upmost awesome. Well done Michaela you have a brilliant future ahead.

MISS · 29 July 2026

★★★★★ 5/5

Trustpilot

Highly competent firm

I have used the firm twice in the past 3 months to survey a potential house move. Vicky Newby was the Surveyor. She was so thorough, supportive and knowledgeable. A really lovely communicator, explaining the issues without using jargon. She allayed my anxieties regarding the whole house move. So appreciated, thanks Vicky.

Sandra · 24 February 2026

★★★★★ 5/5

Trustpilot

Briana is a 5 star Property Manager

Overall, my experience with Sterling Ackroyd was positive. A particular thank you to our property manager, Briana Trejos Mantinan. Briana was wonderful to deal with, prompt to queries, great at keeping us informed and very polite and kind. She’s an asset to the Sterling Ackroyd team!

Kate · 30 March 2026

★★★★★ 1/5

Trustpilot

I consider this agency unprofessional

I consider this agency unprofessional, after having made an offer for a commercial space, we discovered that the space was still available on their site, and when we reported it to them they told us that our offer was in competition with other offers.. Again more serious because I never received an email telling us this. Then they told us that the owner asked the agency for 3 months to rent this space. Which was not communicated to us when we visited the commercial property. And this makes it even more unprofessional... Because if this information is not acquired first by the tenant, this agency probably doesn't know how to do its job.Their lack of pressure lies in not having communicated all these things beforehand. In addition to calling me only to say in threatening tones to remove this review,. Truly an unprofessional agency..

Andrea · 5 November 2023

★★★★★ 1/5

Trustpilot

LACK OF RESPECT FOR THEIR SOON TO BE TENANTS.

WORST EXPERIENCE RENTING OF MY LIFE. I have now been renting properties for 2 years - in London - never understood why people say it’s a nightmare… until now. I’m not sure what is worse. They made us wait 2 months for a contract and then had to hunt the landlords for their part. Gave us 3 days to read, sign and dispute the contract. Didn’t order inventory check until til contract was signed, leaving us with the last time slot at 2pm. Meaning we now have to carry our luggage around until two, because hotel checkout was at 10am. Or just the lack of communication and common decency. A big thank you to Rebecca Barrett for the worst experience I’ve had with an agency. Apologising is not going to fix the inconvenience you guys have caused - because all of it could have been prevented if we weren’t pushed to the last moment 🙈

Amel · 27 September 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs. Too many T&C to catch you out

Genuinely only worth one star, especially their office in Chiswick, West London. I rented out my flat with them around 2.5 years ago for a 2 year lease. Coming up to the 2 year anniversary I told them I didn’t want to use them any longer, they then came up with a T&C that the lease end date was irrelevant and I had to give them 3 months notice. I gave them and paid them for another 3 months and confirmed at the end that that was it and they said yes. A month later I had their debt dept chasing me for a £3k termination fee. No invoice received so I assumed it was a mistake. I disputed it and after a few weeks they came back and said it’s in their T&Cs. It’s never ever been mentioned to me previously in the multiple emails and phone calls I had with them about ending the contract.

Steve · 17 June 2026

★★★★★ 1/5

Trustpilot

Is this the way you manage the property

Is this the way you manage the propertyAwful check in and checkout experience with the property managed by Sterling Ackroyd 70-80 percent of these issues were resolved 2 weeks after check in. I have handed over the flat in much better condition at checkout and they are not happy and claiming cleaning expenses.And they claim they provide professional cleaning service. such an awful experience There was several issues noted below during checkin.First of all, they won't tell you where the keys are. No appropriate communication. They keep you waiting for hours and hours at door of new property. They don't answer your calls. Oh my god, such a terrible experience1. Bulb replacement - 5-6 Bulbs are not working. 2. Fixing Bathroom sliding door which is not working. 3. Fixing TV door stand - which is not in proper working order4. Fixing Lounge main window - which was broken5. Fixing table stand in bedroom 1 - which was broken inside6. Kitchen Sink tab replacement or fixing as it is damaged7. Kitchen sink water clogging8. Lounge ceiling bulb shelf broken 9. one of the Kitchen shelf inside desk broken 10. Kitchen table wrap was teared near hob Hygiene Issues:1. Commode (Toilet seat) is so dirty and full of limescale which looks very ugly. 2. There are stinky marks on the floor and on most of the table stands & tv stands especially the one which is in the lounge area. 3. There are 3-4 used cigarettes on the floor, I had to remove by myself4. Oven and Bread toaster are in worst condition.5. Hob is not cleaned. 6. Lounge Large windows from inside looks very dirty.7. Wall crack under the sink 8. Old tenants used masks are kept on tv stand9. Old tenants used items were not removed and left them in the house.10. Fridge has evil smell

Phanindra · 31 August 2023

★★★★★ 1/5

Trustpilot

Very unprofessional and uncaring people

These guys are a joke, which might be an understatement.We had a 1-year rolling contract with a pay review at the end of the 1st year, in July 2022. In November 2022, they emailed us that there was an unexplainable system glitch and that we should back pay them for four months based on the RPI of July, which was 12.3%. There was no negotiation involved. Just a demand to pay the extra £2,695.20 for 4 months. Since when does pay review mean automatic readjustment??? 🤯🤯After that day, they were harassing us to pay for the extra money almost every day. On the other hand, when we were chasing them to fix a serious health and safety issue on our flat, THEY WERE NOT EVEN ACKNOWLEDGING OUR EMAILS for 6+ weeks. Little to say that the issue was fixed after 10 months pretty much! 😳😳Very unprofessional people in general and would highly avoid having them as property managers

Dimitrios · 15 March 2023

★★★★★ 1/5

Trustpilot

Incompetent agents and service

I purchased a property with the tenants after one week the letting department only knew this was not managed by them because I was chasing the deposit and back rent, both me and the tenant have been chasing this for weeks, if you try calling the phone it is never picked up or calls returned absolutely useless we are now approaching one month into the purchase and still not sorted this issue has also been highlighted to customer services and still not resolved, SA are withholding other peoples money and have no urgency on releasing 4 weeks on a very disappointing service.

Customer · 27 April 2026

★★★★★ 4/5

Trustpilot

Sarah Jones has been extremely helpful

Sarah Jones has been extremely helpful, professional and pleasant to deal with.

Ibrahim · 2 September 2026

★★★★★ 5/5

Trustpilot

Review of property manager

The property manager David Umney was so good and responsive. Everytime we had a problem, David was quick to respond and it was so refreshing to see his quick responsiveness and care.

Sid · 3 April 2026

★★★★★ 1/5

Trustpilot

We rented a property managed by this…

We rented a property managed by this agent, which was in poor condition. Damp in bathroom with no ventilation installed and they expected us to keep windows open during winter to improve ventilation. Mice and RAT droppings found in kitchen and bedrooms. Holes in door leading from utility room to garden which is probably how the rats got in. Poor plumbing. E rated efficiency. And the maintenance manager was rude and abrupt.

Sonia · 2 June 2026