Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI had a deeply disappointing experience…
I had a deeply disappointing experience with this estate agent. From the moment I submitted my offer to purchase a property, I was repeatedly given misleading information. When significant issues were raised by the surveyor, the agency continued to be evasive rather than transparent. Their handling of the entire process felt highly dishonest and left me unable to trust anything they said. I ultimately withdrew from the purchase because of their behaviour, and I would strongly advise others to approach this office with caution.
Adrian · 23 February 2026
★★★★★ 1/5
TrustpilotAppalling dreadful company
Appalling dreadful companyAppalling dreadful company - inefficient, rude & utterly incompetent. From the get go, Ackroyd Legal were just hopeless - stupidly I thought I would give them a chance Very bad move on my part. Very quickly red flags were appearing.You would ring up & reception would answer, you would ask to be put through t your designated person - you would wait 5 minutes or so & instead of getting through to her, back you would come to reception & so it would go on - round & round. Of the 14 times I phoned e I got through once, even after leaving innumerable messages & emails. When I did, she was not only rude with an attitude, but had no idea of either my property or could even answer my simple questions. She simply didn't understand what selling a flat entailedIn the middle of all this the designated person went away on holiday & couldn't even be bothered to pass my details on to anyone else or let me know. I was just told by the company that I would just have to have to wait till she returns. We are talking about selling a property here, which sometimes requires fairly instant decisions. After weeks of utter frustration, I was finally put firmly in the picture by my agent who said in the weeks that they had been dealing with Ackroyd,Legal, they had neither replied to any email or telephone message left either by themselves or the buyer's solicitors & that my buyer was about to pull out of the deal unless I changed my solicitors that day.I left Ackroyd Legal that afternoon. I was recommended Adams Kaye Solicitors Now this is what solicitors should be. if you want superb conveyancers, here is a company that really know how to deal with clients - they are efficient, clever, know everything about conveyancing & you are given a direct line to your personal conveyancer - I was lucky enough to be given Ben cooper who was not only excellent but charming & cleverI can't say enough good things a bout them & compared to Ackjroyd Legal they were literally an eye opener.Please, please for your sanity do not use Ackroyd Legal - how they are still in business is a complete mystery. They give solicitors a bad name & are an appalling company. AVOID
LJJGH · 4 April 2022
Agent replied · 12 June 2024
We are NOT Ackroyd Legal, please remove your review and post on the relevant page of the business you have worked with. Many thanks - Amber
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID - ABSOLUTELY TERRIBLE - UNPROFESSIONAL
Rey Caliskan was my Conveyancer - incompetent and useless, I lost my first house because of her, after 6 months of praying to her to answer back or to do anything, I was almost kneeling on my emails for an answer. Then I discovered that the seller sold to someone else because of lack of communication and was unhappy with my Solicitor.My Solicitor was greedy, was overloaded with cases and was unable to manage the pressure from all the clients. She was also admitted to hospital as a result. Shame on you, you ruined everything, was my first dream that you turned into a nightmare. Till today I'm still on rent because of Ackroyd Legal. I'm wasting all my savings on rent instead of spending on my house, it's Karma.Only two things needed for this review-1. There should be a ZERO STAR option.2. STAY AWAY FROM THIS COMPANY.If you want zero communication and complete incompetent conveyancers then go ahead and sign up.
Sunny · 24 March 2022
Agent replied · 12 June 2024
Dear Sunny, we are not Solicitors. Sorry to hear you have had a poor service from your Solicitor but, please consider removing this review and posting under the relevant business. Thank you
★★★★★ 1/5
TrustpilotAwful estate agents, steer well clear
Awful estate agents. Avoid at all costs. Lied from the start, were incompetent throughout and never got the job done. The initial sales guy was useless, and so were all his colleagues.Part way through they were taken over by another company and no-one told me. Despite me telling them to leave me alone I still get regular calls from them harassing me. Next time I will put a restraining order on the companyUpdated: thank you Amber for your response, and effort to try and find out where your company went wrong. Sadly, I have already told several of your colleagues this information, and if it hasn't been filtered down through the company that is unfortunately a prime example if my point, and reiterates why I will never use your company again, and will advise anyone I meet to do the same.
Euan · 27 January 2022
Agent replied · 12 June 2024
Hi Euan, sorry to hear we didn't live up to your expectations. We are passionate about customer service and pride ourselves on our excellent ratings. I would love to hear from you, to understand what may have gone wrong and to ensure we remove your details so we are not causing you any further frustration by contacting you, please get in touch using help@stirlingackroyd.com Thank you for your feedback - Amber
★★★★★ 5/5
TrustpilotSpoke to Marco and can only say that we…
Spoke to Marco and can only say that we need more people with his phone manner as well as professionalism. Thanks Marco, can only hope you get the recognition you deserve.
Garreth · 2 February 2026
★★★★★ 2/5
Trustpilotpoor issue management
There was a leak in our house (us-3 students) in Guildford which came from the bathroom upstairs to the kitchen downstairs resulting in a massive flood and damp ceiling and walls for about a week afterwards before someone came. Before the leak we had a similar minor incident coming from the same old pipe and were promised to have someone to check but no one turned up. After that we had to call an expensive emergency plumbing service and were told by the agency that it is too expensive and they basically cannot pay us the full amount back as previously we mentioned a different price due to an underestimation of the service. During the process we also had more than 7 managers from Stirling who contacted us and we had to explain everything anew. they were probably making an attempt to show that they care and are working on this when honestly it felt slightly different. This was dragged over more than 3 months and in the end our landlord had to pay us out of their pocket. We still have yellow damaged walls and ceilings and were promised to get it fixed but it’s been months and we only got a person to dry the walls and assess the situation but no actual work has been done. The whole process was tiring and we never got what we wanted.
Dinara · 21 June 2024
★★★★★ 5/5
TrustpilotGreat and professional staff at Ealing…
Great and professional staff at Ealing branch, thanks to Donovan helping us to find the accommodation. Strongly recommend.
Marius · 12 May 2026
★★★★★ 5/5
TrustpilotI’m a current tenant and Briana Trejos…
I’m a current tenant and Briana Trejos Mantinan has been fantastic. She is professional, responsive, and always helpful with any queries. Excellent property management!
Keren · 26 March 2026
★★★★★ 5/5
Trustpilotexelent, professional and very helpful
From the first day I spoke to Magdalena Sadkowska on the phone, she demonstrated professionalism and efficiency. Magdalena was calm and explained everything to me about their properties and offers and gave me advice. She also suggested a broker advisor. Whenever I emailed or called, she was available or called straight away when she was free to talk. Magdalena shows calmness, patience and professionalism at all times. Very caring, helpful, knowledgeable and available all the time. I wish the world was surrounded by people like Magdalena, we would live in a better place.
Justyna · 16 April 2024
★★★★★ 5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to Simon from the South Norwood branch for all the help and support that he and his staff gave me it was my first time saleing a house and I did not have a clue Simon helped me though every step of the way there were time's I wanted to give up but Simon was always there to help me he is the best if you are on your own and need help Simon is you man I would recommend Stirling Aykroyd one hundred percent thanks again Simon Best wishes Jackie lehane
Danny · 21 March 2024
★★★★★ 5/5
TrustpilotPolite and personable
David was polite and helpful and importantly struck the right balance between being personable and fostering a good relationship and being to the point with answering queries. Not only did he sort my viewing times out rapidly, he also recommended another property that I actually liked even more than the first, his colleague who picked up on the lead was also really helpful during the viewing tour that David organised.
Ez · 29 August 2024
★★★★★ 5/5
TrustpilotGreat Shoreditch Lettings team
I dealt with Ghiles and his Lettings team at the Shoreditch branch. They were professional, polite, efficient and achieved good offers on my rental property. I would recommend them!
Elliot · 24 December 2025
★★★★★ 5/5
TrustpilotGreat property management
Mela is always so quick to respond and resolve any issue that comes up with the property. I really appreciate it!
Costanza · 2 March 2026
★★★★★ 4/5
TrustpilotCommunications were ongoing with status…
Communications were ongoing with status updates
Glyn · 23 June 2026
★★★★★ 5/5
TrustpilotCertainly
Certainly! Here's another review:"We had an outstanding experience working with Omar during our apartment search. From the moment we met, Omar demonstrated a deep understanding of the rental market and took the time to truly understand our preferences and needs. Their attention to detail and responsiveness made the entire process smooth and stress-free. Omar was always available to answer any questions we had and provided valuable guidance every step of the way. Thanks to their dedication and expertise, we found the perfect apartment that exceeded our expectations. We wholeheartedly recommend Omar to anyone in need of a reliable and knowledgeable agent.Emmanuel
Afreh · 14 February 2024
★★★★★ 5/5
TrustpilotLettings manager at Shoreditch
The lettings manager at Shoreditch, London is prompt, professional, courteous and easy to deal with.
Alain · 17 April 2026
★★★★★ 5/5
TrustpilotGood service from Omar
We were fortunate to have Omar Robertson assist us in finding our new home. From the initial contact, Omar was professional and efficient. He sent us a detailed list of properties that matched our preferences, and once we made a selection, he coordinated the visit.From there, the process became somewhat tedious as the reference company took longer than expected. However, throughout this time, Omar demonstrated exceptional patience and a polite attitude towards us. He advocated on our behalf, doing everything possible to overcome any obstacles that arose.I would like to highlight Omar's proactiveness and kindness towards clients. He was always one step ahead, anticipating our needs and providing exceptional service. His positive approach and willingness to overcome challenges made the entire process much more manageable. We are very grateful for his professionalism and highly recommend him as a real estate agent
Bárbara · 13 February 2024
★★★★★ 1/5
TrustpilotExtremely poor experience
Extremely poor experience. They really push to get the holding deposit, but once that is done the agent disappeared. No information was provided earlier about the agent going on a holiday, and no one else was assigned to take over the task once they are on a holiday. I had already paid the deposit so couldn’t back out but also couldn’t get any further details to finalise the tenancy. Spent the whole week in uncertainty. Worst people ever.
Zeenat · 29 November 2025
★★★★★ 4/5
TrustpilotRob and the team
Rob and the team kept me informed at all times concerning visits and information on the visits.
Donald · 20 March 2026
★★★★★ 5/5
TrustpilotSpoke to David Harvey in the central…
Spoke to David Harvey in the central office earlier today. Before transferring me to a colleague in a local branch, he was exceptionally helpful and provided some really useful information. Great customer service!
GC · 23 September 2024
Agent replied · 23 October 2024
Hi GC, thanks for the 5* and great review for David. Its lovely to hear of your experience and we wish you all the vest. Claire - Customer Engagement.
★★★★★ 4/5
TrustpilotI always felt they were on our side
Even though we were buyers not sellers, I always felt that they were on our side. Buying and selling are so stressful and they always treated us courteously and kindly with an acknowledgement of the difficulties that we encountered. Reassuring and with a great sense of humour. Feroza in particular was very warm, understanding and patient with each of our property visits as well as over the phone; Anthony made it all happen, was always very responsive and went beyond what he needed to do, on our behalf as much as the seller's. Thank you both!
Pete · 3 November 2023
★★★★★ 4/5
TrustpilotStreatham Branch
I have been dealing with the Streatham branch mainly.
P · 14 August 2026
Agent replied · 23 September 2026
Thank you for your kind words, P. Patel. We're delighted to hear that Danielle Quincy has been proactive and helpful in finding you tenants and providing realistic rental valuations. Your feedback is invaluable to us as we strive to deliver reliable and customer-centric service, and we look forward to supporting you further in your property journey.
★★★★★ 5/5
TrustpilotGreat customer service from Ryan at Sterling
I dealt with Ryan Johnson at Sterling Ackroyd in recent month and he offered stellar customer service. He kept in touch regularly with me over years, after I first contacted him a few years ago mentioning that I would sell my house at some point; this shows great business acumen. More recently he advised on current house prices in my areas and what a good price for my flat would be. He was always kind, approachable, prompt and helpful. Excellent service
LL · 8 October 2023
★★★★★ 5/5
TrustpilotSterling Ackroyd
Sterling Ackroyd , Streatham branch , I found
Khalid · 14 August 2026
Agent replied · 23 September 2026
Thank you, Khalid, for your wonderful feedback! We're thrilled to hear that Danielle Quincey and her team provided you with such accommodating service. Helping people find and enjoy the right home is at the heart of everything we do, and your kind words will be shared with the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
