Estates and Lets Ltd London reviews

★★★★★ 5/5

Trustpilot

Jake Ryan & Paul Constantine

Spoke with Jake upon my initial contact with Putney branch whilst looking for a valuation for a property moving into probate which he guided me through comfortably and booked in an appointment with Paul. Paul was more than knowledgeable in his field and made me feel very at ease whilst on our valuation meeting at the property. A really great experience made to feel very personal thus far and looking forward to continuing the process within the good hands of these guys.

Antony · 14 November 2022

★★★★★ 1/5

Trustpilot

I can’t rate as 0 star

I can’t rate as 0 star, otherwise I would give them this rate with pleasure. I had the worst experience ever with this agency. One agent completely unprepared tried to guide us through one of their houses available in Horsford Road, London. We arrive there, he was hurrying to show us the house, I did not had time to ask him questions about the property, I had to chase the agency next day to know the follow-up about our offer placed and no one was able to let us know. Customer service is very poor and this starts with the secretary until the agent responsible for guiding your view. I would avoid this agency, as the experience that we had through them was a complete time waste.

Jefferson · 25 January 2024

★★★★★ 5/5

Trustpilot

Incredibly generous and insightful

Jad was one of the most honest and helpful Estate Agents I’ve ever come across. He’s incredibly generous and transparent, and every step of the way he pays attention to detail in catering to your needs and requirements. He listens and makes sure all things are being heard and taken care of. It’s rare to see someone with so much dedication, clarity and professionalism, so I highly recommend.

B · 7 October 2023

★★★★★ 1/5

Trustpilot

I rented a property through their…

I rented a property through their Streatham agency and would advise anyone to ensure that they are very very careful. The landlord lied about charges when I left the property and they did nothing to help in the dispute. After asking me for the evidence which I provided they still did nothing. Be very wary and the are saying that I cannot get the money owed back

Jason · 5 September 2024

★★★★★ 1/5

Trustpilot

Incompetent and unprofessional

I rented out my property through this company and it was a nightmare. The tenants were not properly vetted and almost every item of furniture in the property was either destroyed or soiled beyond salvage during the course of the tenancy. I paid for background checks and inventory check, in and out. It was an utter waste of money as although damage was noted, I was not reimbursed at all. A lot of damage was missed at inspection, including a door taken off it's hinges and a completely broken dining table.

Miele · 22 May 2025

★★★★★ 5/5

Trustpilot

Great service from Simon and Alpha at the South Norwood branch

Simon and Alpha have been very supportive and helpful throughout the purchase of my first home. Alpha is always pleasant to deal with and both of them are approachable, proactive, and always keep me updated. There are inevitable times where delays happen in the transaction and they were quick to act and move all the parties along to ensure a timely exchange and completion. I highly recommend the South Norwood team and Alpha and Simon for anyone looking for properties in the area.

Yunzhe · 15 September 2022

★★★★★ 5/5

Trustpilot

She is very efficient with her work

She is very efficient with her work. Very prompt actions when needed and keep informing the landlords for potential problems and how to deal with them. It appears that she has an in depth knowledge and experience in managing tenants/properties.

Upali · 21 May 2026

★★★★★ 5/5

Trustpilot

William, the best agent!

William was very helpful throughout the whole renting process, explaining and helping with everything from the renting processes to just how things work in the UK. He also provided reassurance and soothed our nerves, even on the weekend! He was our agent, adviser and psychologist at the same time during these two weeks. He deserves a hefty raise! If on a viewing you see him, you can be sure it will be a good experience!Thanks a lot, Daniel

Daniel · 14 October 2022

★★★★★ 5/5

Trustpilot

David was very helpful and booked me in…

David was very helpful and booked me in for a viewing, very efficiently and quickly. Very polite and helpful :)

DJ · 18 July 2024

★★★★★ 1/5

Trustpilot

Didn’t Bother Turning Up

Made an appointment to value my property for sale. They choose the date/time but then didn’t bother turning up. If they cannot be bothered when trying to win your business then no point working with them in the future.

Still · 16 May 2026

★★★★★ 5/5

Trustpilot

Pro-active when dealing with issues for our family property portfolio

Rebecca Heslam at Stirling manages a number of properties for my Father and I. She is always pro-active and removes a lot of stress from our shoulders. She is forthcoming with any repairs, insurance claims or tenant issues. She always handles sensitive issues calmly and with experience. Thank you for all your help Rebecca and I would recommend Stirling to any other landlords as they have provided a first class service when managing our property portfolio. My only issue is getting hold of Rebecca over the phone as she is so busy!

Ali · 25 May 2022

★★★★★ 1/5

Trustpilot

PLEASE BE CAREFUL

PLEASE BE CAREFULI put an offer on a property to rent. My offer was accepted and I was sent a link to read a draft contract, confirm it was read and pay the deposit. I sent screenshots of error messages but I was being pressured to pay the deposit without reading the contract. They refused to email a PDF version and was told I would lose the property if I didn’t blindly pay the deposit. PLEASE BE CAREFUL and do not sign anything or pay a deposit unless you are fully informed as to what you are agreeing to!

Lola · 22 October 2023

★★★★★ 5/5

Trustpilot

Very reliable and efficient

I had arranged an RCIS level 2 survey along with valuation by SA surveyors. The best part of dealing with them was the communication. Amy has been great at responding to queries and the email replies were as quick as a messenger chat! The survey happened within a short time, the report was generated very next day and the price was very competitive. The report itself was well organised and they had a separate section of summary questions to be raised with the solicitors. I did a fair amount of research before deciding on a surveyor. I would recommend that as a first time buyer, if you were to trust me, you can definitely go for SA.Regards

NISARG · 23 April 2022

★★★★★ 5/5

Trustpilot

Thanks for Agent Lety

Agent Lety is the reason for the five-star review. The boiler in my house was broken and after reported it through maintenance form, it’s still not fixed after four days. But when Lety took over, she called up contractors and arranged them to come timely next day. She always replies promptly and being very helpful. It’s good to know I can rely on her.

Ange · 10 October 2023

★★★★★ 1/5

Trustpilot

Left in the rain - no communication from the agent

We had a viewing yesterday, we were stood outside the property in the pouring rain for 25 minutes and I could not get through to anyone on the phone, nor was anyone answering the buzzer. I spoke to the agent this morning, and they said they forgot to tell me yesterday that the viewing was cancelled. A waste of 2 hours of travel, money and ended up soaking wet.

Molly · 22 May 2024

★★★★★ 5/5

Trustpilot

Brilliant!

Simon and team at South Norwood are professional, polite, friendly and helpful. Great service. Would definitely recommend.

Jules · 30 July 2024

★★★★★ 5/5

Trustpilot

Amazing Service

Renting with Townends has been amazing from the Start. Nadine and Katie in Sunbury helping find a great home and making it easy to go through the process especially when it was our first time renting while expecting our first baby. We had a few little maintenance requests which we had to contact Katy Harris from property management to help organise it and she has been a delight to deal with being fast with responses and keeping us updated. Such an amazing team

Tayler · 11 March 2022

★★★★★ 3/5

Trustpilot

Calm, polite and professional.

As a new property manager Saffah is no doubt finding it a challenge faced with do many tenant and landlord issues and a groaning email inbox every morning. In spite of this Saffah manages to retain a calm approach and patience. Communications with the agents in general and action on issues have been a little iffy in the past but Saffah seems professional and efficient. I think there is room for improvement overall in the property management department of the company but Saffah is obviously trying her hardest.

Pippa · 8 March 2022

★★★★★ 1/5

Trustpilot

Have not had a good time under them as…

Have not had a good time under them as tenants. We have just moved out of our property let by them and it has been a nightmare. As soon as you sign the tenancy agreement, they don’t care.Once we notified that we were not renewing our contract and they put it back on the market, they would constantly try to arrange viewings a couple of hours before, despite us saying that we need 24 hour notice.The biggest thing however is our deposit. Our landlord authorised release of our deposit two weeks ago, we have emailed and called multiple times with no one answering where it is. We finally managed to get through today to a quite rude woman who said there was no record of this but looking back, she didn’t even ask for any further details or our address.Really disappointed and still awaiting our deposit.

Victoria · 21 September 2023

★★★★★ 5/5

Trustpilot

Spencer du Jonge is an efficient agent

We have been dealing with Spencer du Jonge to purchase a property and he is a very good efficient agent. What we have found most helpful is he always responds quickly to phone calls and messages, so we are not waiting around. If he can not take a call he will message straight away to say why, not leave you hanging. He has also been hard working to update us with news late in the evening (our of hours) so we can get on with things the next day. Spencer was also successful in completely diverting us to another type of property which I didn't originally want to see but have now changed my mind and am buying that place- if you are selling somewhere then that is the type of agent you need!

Sophie · 4 March 2022

★★★★★ 1/5

Trustpilot

Don't Use This Company For Anything

Would give them zero stars if that was an option but need to tick at least 1 star to register a review. Appalling service & shocking treatment of customers. Really poor internal processes which they then make their customers problem. Zero accountability for their own internal errors. While they're after small amounts of money in the short term, (multiple small amounts add up to them), it will come to bite them eventually as folks will write honest reviews like this - reading reviews, sounds like I'm not the only disgruntled customer, doesn't surprise me. Shame they don't understand the saying "what goes around comes around"

Fionnuala · 21 March 2025

★★★★★ 5/5

Trustpilot

Sandra -Amazing

I had a fantastic experience working with Sandra. I found her knowledgeable and professional. Sandra answered all my questions and is super kind and friendly. I have known Sandra for many years now and she has a great personality and always stays in touch! Always helps me with any questions and gives great advise. I would highly recommend Sandra to anyone . Kiren

K · 26 September 2023

★★★★★ 5/5

Trustpilot

Arti is awesome

I must say Arti is the nicest and most helpful estate agent I have ever met. An absolute pleasure to talk to and he answered every single annoying question I had! Our whole experience has been positive and I highly recommend this agency for your letting or sales needs. Arti is the absolute boss... he rocks.

Christine · 27 February 2024

★★★★★ 5/5

Trustpilot

Excellent service from Ashley-Jane, Simon and Team

Excellent service from Ashley-Jane, Simon and the team in the sale of my property. I achieved the sale price I wanted and the process was good due to the highly responsive and professional team. Good communication ensured I was kept updated on all aspects of the sale, and the sale completed, even though it was a difficult time in the market. Excellent experience and I would recommend their services 100%.

Catherine · 28 February 2023