5/5
TrustpilotThank you
Thanks to Joel; very professional and helpful service
Agent replied · 23 October 2024
Hi Gordon, thanks for the 5* - Claire
Trusted Agent profile · London
Estates and Lets Ltd London reviews
★★★★★
887 reviews across 2 platforms
145, Three Colt Street, London, E14 8AP
Estates and Lets Ltd's office in London, at 145, is rated 4.3 out of 5 across 887 reviews on two platforms.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotEfficient work from Clive Martin at SA
We noticed we had faulty appliances and we contacted our property manager Clive Martin from SA about it. Clive organised a contractor to come identify the problem the next day and the faulty appliances were replaced in no time. Clive was extremely helpful and swift in his actions, which made our life easier in a difficult situation. We find him an excellent manager who is easy to reach and efficient.
5/5
TrustpilotFinding my dream family house
I have received a call from Ashley Kopti about a viewing request that I have submitted online, I was very happy of her swift follow-through and her professionalism in understanding my particular requests. She has taken my details, requirements and would be helping me finding my family dream house based on these details! So happy and relieved of this call. Thanks Ashley
5/5
TrustpilotI had a lovely lady Hannah assist me on…
I had a lovely lady Hannah assist me on every matter, answering questions with no problem regardless of how many i had. She made the process easy and straightforward every step of the way, i am very grateful for the help
5/5
TrustpilotThank you
I recently bought my first property and could not recommend Darren enough. After dealing with a lot of agents and viewing a lot of houses, Darren’s no nonsense approach and genuine views and honestly whilst being professional throughout was a breath of fresh air compared to others. I have already sent a friend who is following my footsteps to Croydon to go and see him as was that impressed. Thanks Darren.
5/5
TrustpilotI was very impressed by Jordan from the…
I was very impressed by Jordan from the Croydon branch who guided me through the whole process in order to get my house sold. He gave me a realistic idea of what to expect was not pushy at all in order for me to sign up with him. He's constantly been in touch with me and Jordan is a true asset to his company. Thanks for getting my house now Sold!!
5/5
TrustpilotI recently sold my house through…
I recently sold my house through Stirling Akroyd Mitcham. The service was exceptional from the start and made a very stressful event easier to manage. My agent was Charles who had a lovely calm approach and was open and honest. My home sold very quickly and Charles kept me informed throughout. I would highly recommend them and the rate offered was very competitive.
5/5
Trustpilot5 Star Service. Excellent!
I had an exceptional experience working with Sandra! Her professionalism, knowledge, and dedication made the process simple and easy to understand. She has been responsive and has gone above and beyond to meet my needs. I would highly recommend Sandra for anyone in need of a top-notch estate agent.Many thanks, Graham Poppleton.
5/5
TrustpilotFirst class experience from Sophie
The annual renewal process can feel daunting with lots of decisions and admin, but Sophie Ekins not only ensured we were punctual with kicking off the process but also broke it down into manageable chunks and was more than happy to share her years of experience to support me in making the right decisions. Thank you so much Sophie for all your help, made my life so much easier.
1/5
TrustpilotAwful / Dishonest
Absolutely appalling experience with the Hackney office. We were strung along for three weeks, receiving repeated assurances that our offer had "100%" been accepted and was one with which the landlord wanted to proceed. We were told that the only reason for the delay in providing paperwork was that they were negotiating the move-out date with the current tenants. After a phone call the same morning repeating those assurances, we then had an email 2 hours later saying that the landlord was selling the property. We emailed back to explain what a bad situation this had put us in and enquiring about whether the estate agents had prior knowledge that the landlord was considering this, and did not receive any response or apology. Very disappointing, and has really left us in a difficult position.
Agent replied · 12 June 2024
Hi, Thank you for taking the time to post a review. I am sorry that you have experienced the disappointment of a tenancy that did not go ahead. I would like to assure you that we updated you as soon as this information was available to us, we appreciate the frustration this would have caused you. Amber
1/5
TrustpilotExtremely Rude Agent, Avoid
I had a couple of viewings at the same building with a kid that was interning there who was very friendly and nice, and his manager named "Layla" who was probably the most rude agent I've come across. She arrived 15 mins late for the viewing so I was just waiting for her while chatting to the intern.She had a resting poker face, gave off unpleasant vibes from the beginning and when I mentioned that the price of the studio she showed me was high (as is usually the case with the horrible flat quality in London), she started patronising me and antagonising me. She never even sent me the form to make an offer, not that I would have.Even if I really liked the flat I would avoid getting it because of the extremely unprofessional experience I had.
Agent replied · 12 June 2024
Hi Andy, thank you for taking the time to post a review, I am sorry to hear, that on this occasion, you have not received the high level of service we pride ourselves on delivering. Wishing you the very best with your search for a new home. Amber
5/5
TrustpilotJoel is extremely knowledgeable
Joel is extremely knowledgeable and very well informed about the property market. I have been dealing with him for some months now with a particularly challenging property and all I can say is he is a true professional. Im sure Sterling Ackroyd are delighted to have him on the team.
3/5
TrustpilotNot an ideal property manager
Unfortunately, I have to leave a neutral review after one of your employees was very unresponsive and rude throughout our rental period.Sereena, since the beginning of the tenancy, was unresponsive, and rude and would never include both tenants in her emails. I, the main tenant who had continuously asked to be included in her emails sent to the other tenant, had to figure out on my own that firstly the contact information was changed, and then at the end of the tenancy an amount was deducted without me confirming first and agreeing to the amount. You had one job, to be a PROPERTY MANAGER, and you failed terribly at doing it. Would not recommend her services.
Agent replied · 12 June 2024
Hi Pantelis, thank you for using Stirling Ackroyd and for taking the time to share your feedback, which I regret was not all positive. Amber
1/5
TrustpilotWould not recommend to my enemy
Only ever took the landlord's side, even though we had mould growing everywhere in the flat (including furniture) and had drainage issues resulting in us not being able to use the bathroom for a MONTH. Complaints procedure is a joke, do not think you will get anything within stated 15 days as it never is the case. Issues only started to be dealt with once we got a lawyer to help us with the situation and advised we will get council involved. Received an offer from ll, accepted it as it meant we could move out quickly, but issues persisted. Ultimate highlight was when we requested alternative accommodation due to the flat being inhabitable without a working toilet/bathroom, and were told we could but only up to £55/night. In zone 2 London 🤡If I could I would give 0 stars.
Agent replied · 12 June 2024
Hi Magda, sorry to hear you are unhappy with your experience and despite us working with you and your landlord where you confirmed you were satisfied with the offer made by them and actions taken by ourselves. Wishing you the very best - Amber
5/5
TrustpilotSmooth relocation to Virginia Water
Was relocating internationally to Surrey and Rominder and Jasmine from the Egham/ Englefield Green office were super responsive and great to work with. We were able to work rapidly to a successful lease. Tim Nagamani was fantastic in getting a couple of small issues dealt with before and after move-in and followed up to ensure it was all satisfactory. Can’t recommend this team enough!
1/5
TrustpilotNothing but disappointment
Disgrace of a property management companyWhen first speaking with this agency, they were lovely and couldn’t do enough for you. Since signing into our rental, the property management side has been absolutely hopeless. We’ve had issues with our gas boiler which has now take over a month of anyone to get in contact with us or resolve. Instead you get emails from the staff saying your emails have landed in their ‘junk’ folders. When shown around the property, there were a few things they forgot to mention, the fact that’s sheds down the end are completely full and we cannot use and the garden was a tip. But we were assured this was a priority to get fixed. - this was promised 5 months ago. After 2 storms the garden needs a lot of work, we have a child under 2 and there 2 trees that’s about to collapse, a fence that has collapsed, etc - images have been sent to the company weeks ago with no actions to resolve so far. No sense of urgency to clear the garden from hazards.When calling you just get fobbed off and promised someone will call you back - this never happens.We love the property but is completely let down by this company. Would avoid in future no one seems to care once you’ve signed in.
Agent replied · 12 June 2024
Hi, sorry to hear of your frustration. We are working closely with your Landlord to get these repairs carried out for you. We appreciate this needs addressing urgently and we are doing all we can to get this done for you. Your Property Manager will be in touch today to ensure you are fully updated however, if you have any concerns you can contact us directly using help@stirlingackroyd.com where we will be happy to offer any further support that may be needed - Amber.
5/5
TrustpilotCaring people!
Alex and Aimee were helping us figure out the next steps we will have to take, both selling our property and buying a new one. They have been very clear and straight forward and we really appreciated their onesty and professionalism. They are very present without putting to much pressure on the client. I would definitely recommend.
5/5
TrustpilotGreat service!
Liam was really fantastic. We were going through the experience of buying our first house and he was extremely helpful. He made it as stress-free as possible and was always there to answer any questions that we had. Would definitely recommend to other, thanks a lot!
Agent replied · 12 June 2024
Thank you for taking the time to review us Hadley
1/5
TrustpilotOne star is generous
If I could give zero stars, I would.
5/5
TrustpilotJust wanted to say a huge Thank you to…
Just wanted to say a huge Thank you to Spencer De-Jonge for all of his assistance in helping me in the purchasing of my new home. He has been absolutely tremendous in all communications between the parties and myself in keeping me updated with the process. Thank you. Carol Brown
5/5
TrustpilotSuper efficient and friendly
Super efficient and friendly! I enquired around a property during the weekend and had Georgia call me first thing in the week and talk me through all the various options and clarified the whole process so well as well as being super friendly - so many thanks!
Agent replied · 23 October 2024
Hi Nadine,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire
5/5
TrustpilotSandra Holmes was on point from start…
Sandra Holmes was on point from start to finish. Even though we only engaged on the phone she was very accommodating and welcoming. Sandra explained the process to me in a style that I could comprehend in an honest and professional manner. Definitely happy with the service I received.
5/5
TrustpilotGood experience finding a flat
Thank you Rahat and Zaylin for your help throughout our moving in process.
Agent replied · 23 October 2024
Hi there,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotTania Pereira: Excellent management
Tania Pereira provided the best management during my tenancy But, more importantly, when tenancy ended Tania proved to be extremely helpful professional outstanding management A truly FIVE STARS service Stirling and Ackroyd should be proud of such great example of perfect managerCan not thank Tania enough Strongly recommend if you are looking to rent
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Questions about Estates and Lets Ltd London
How many reviews does Estates and Lets Ltd London have?
Estates and Lets Ltd's London office has 887 reviews across two platforms: 7 on Facebook (across the whole business), 880 on Trustpilot (across the whole business).
What is Estates and Lets Ltd London's rating?
Estates and Lets Ltd London is rated 4.3 out of 5 across all 887 reviews.
Where is Estates and Lets Ltd's London office?
Estates and Lets Ltd London, 145, Three Colt Street, London, E14 8AP.
