5/5
TrustpilotAmazing properties & excellent service…
Amazing properties & excellent service from the team at the Bermondsey branch. Effective & streamlined move-in process, Clear communication, & a beautiful apartment with a London skyline view.
Trusted Agent profile · London
Estates and Lets Ltd London reviews
★★★★★
883 reviews across 2 platforms
145, Three Colt Street, London, E14 8AP
Estates and Lets Ltd's office in London, at 145, is rated 4.3 out of 5 across 883 reviews on two platforms.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotPurchasing through SA
We bought through SA and Rodney and thr team we so help and took time to explain what at times was a stressful process. They were far more supportive though the process than the agents we sold with. Would highly recommend.
5/5
TrustpilotGreat service!
Great service!. The Renewals Manager Abby is extremely professional and diligent.
5/5
TrustpilotMany thanks and much appreciation to Iain D.
Iain D and his team have indeed exceeded expectations and I would have no hesitation whatsoever in recommending him to anyone in need of his services.It couldn’t have been made any easier to let my property. Gavin Fisher
5/5
TrustpilotGreat agent with superior properties
Helpful, responsive service, with a great selection of properties. I recently bought through them in London Fields (Liam) and the property purchase went through without a hitch.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotFantastic Service
A great service from Anthony & Feroza. Very professional & supportive throughout the whole process. Having bought & sold properties for many years I have worked with many estate agents & I definitely rate them as one of the best.
5/5
TrustpilotVery Informative and Friendly
I had a phone call with Jack who was very informative and helpful about our property search. Very friendly and was fast to respond. Thank you :)
5/5
TrustpilotThe Ealing Brunch sold my flat
The Ealing Brunch sold my flat. They had an excellent team who were constantly in communication with myself and the seller. From the time I put my flat on sale to when the flat was sold there was communication between us. I highly recommend them.
5/5
TrustpilotVery professional and efficient
Move in Manager, Rebecca Duke, was helpful and made the process very smooth. She was quick to follow up and was very professional. I wasn't left in the dark as she explained the process and we felt we were in safe hands. Very knowledgeable and extremely friendly.
5/5
TrustpilotGeorgia from central team was such a…
Georgia from central team was such a great help when I decided to register as an applicant to find my first property! She was friendly and attentive. She made me feel at ease and took some of the stress of finding a property off! Great customer service.
5/5
TrustpilotSandra amazing service,
Sandra, gave us wonderful advice, and is very helpful with our needs in buying our first home, she had all the answers we were looking for.Amazing service!
5/5
TrustpilotGreat service
Really great estate agents, friendly service and not rushing or assuming anything. Spoke with Alex who was fantastic and followed up requested info immediately.
5/5
TrustpilotMade my move, as a tenant, very easy
Attentive staff, keeping me updated as a tenant throughout the process and always super willing to help out, even for the smallest things. I was expecting moving in to be hard but all of it was really easy.
5/5
TrustpilotMy property manager is the best!
My property manager, Clive Martin, is the best I never had in my life as a landlord. Always there, solving problems and proactive. I hope he will not be moved in a different position. In general the agency S. A. is giving a very good service.
5/5
TrustpilotValuation
We were visited today by Jessica. She was very professional and lovely. Her character put us at ease, she was a pleasure to welcome into our home. Thank you
1/5
TrustpilotSunbury lettings
Sunbury branch, Absolutely useless establishment, had ongoing leaks for 5 months, still not fixed no extract fan in bathroom, damp throughout home also boiler (hot water) works when it wants.. abysmal maintenance customer service,
5/5
TrustpilotCustomer services
Magdalena gave us wonderful service, and is very helpful with our needs in attending me over the phone and always very attentive and friendly. Amazing service!
5/5
TrustpilotProfessional and efficient service
Professional and efficient service - both Nick and Oli helped push through the sale when it hit a few snags at the end and even made sure our plants were watered whilst we were away.The online presentation of the property was also superior to other agents.
5/5
Trustpilotamazing service from Daniel in the head…
amazing service from Daniel in the head office team. I Called in to buy my first home, Daniel helped me through the process and booked me in for a viewing then sent me over other property matches that I was looking for. I would highly recommend
1/5
TrustpilotNever ever use -worse company I have ever known
This company is totally unprofessional Unreliable and incompetent You can never get hold of them in a timely mannerThere is no follow upThey are over the last 2 years and many incidents truly consistently bad on every possible level
5/5
TrustpilotJake Ryan
Jake RyanThank you for being very courteous in your approach, detailed and patient in taking my request and also being very helpful. You are the best, thank you once more.
5/5
TrustpilotEfficient and friendly
I called Stirling today and they called me back to set up a viewing. David, the person I talked to, was very efficient, and provided all the information I needed. Very friendly and effective indeed.
1/5
Trustpilot**WARNING, AVOID COMPLETELY**
WARNING! DO NOT USE THIS AGENCY!Incompetent, unreliable & by far the worst customer service i've ever received.They're a circus run by clowns.I could go on & on detailing all the issues we had with them but they're not worth any more of my extra time. DO NOT USE THIS AGENCY TRUST ME PLEASE!!
5/5
TrustpilotProfessional, responsive team
I have been using the same agent the last four years. It's a very professional team and committed to getting the property let to landlord's requirements. Good communication and responsive to feedback. Melissa and Rebecca in particular have been very helpful in last year's process.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
