5/5
TrustpilotProperty valuation
Had the Guildford branch out to value our property they were a great help ,special thanks to Alex who delivered a great service . Will use again
Trusted Agent profile · London
Estates and Lets Ltd London reviews
★★★★★
883 reviews across 2 platforms
145, Three Colt Street, London, E14 8AP
Estates and Lets Ltd's office in London, at 145, is rated 4.3 out of 5 across 883 reviews on two platforms.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotNic and his team in Egham
Nic and his team in Egham, have been extremely helpful during my search for a rental property, I wouldn't hesitate to use them again in the future.
5/5
TrustpilotLovely and friendly people at the…
Lovely and friendly people at the Croydon office, I’m always greeted with a smile. The team especially Claire and Darren always go above and beyond to help.
1/5
TrustpilotVery disappointed
Just went to see a property and the letting agent named Ellie, was very unwelcoming, seems very unprofessional and the condition of the place was just awful.
4/5
TrustpilotSaffah was a helpful property manager
Saffah was a helpful property manager, there were numbers of delays but mainly related to the unresponsiveness of the landlord. Overall it was professional experience
5/5
TrustpilotHad a very good experience selling my…
Even though the process took a long time due to other complications. We had a very good experience selling my houses with Simon, Alpha and Aron. They were always polite, funny have great personalities and thorough in dealing with our requests and buyers needs. I have used them in the past when I bought my first house 18 years ago, when they were call Townends and I would highly recommend them again going forward.
5/5
TrustpilotSandra was super friendly and helpful
Sandra was super friendly and helpful. Would recommend!
1/5
TrustpilotDo not use these for their conveyancing…
Do not use these for their conveyancing services. You cannot get in touch with them, they do not answer their phones or emails, nor do they provide you with basic updates. We had to speak to the senior partner of the firm to have the trainee solicitor taken off our case and reallocated. When it had been reallocated, the new trainee was just as bad. both trainees did not seem competent at their job and our estate agent had to give them basic guidance which they should have known. Even the senior partner did not respond to our emails or deal with our calls when we tried to go above the trainee. Further, the trainee left obtaining the funds from the bank until the very last minute therefore the rest of the chain could not complete on the day which had been proposed 4 weeks prior. We had previously sent them an official complaint letter in which our complaints were not answers effectively.
5/5
TrustpilotSpoke to Georgia at head office who…
Spoke to Georgia at head office who really helped me come to a decision about renting my property in London, very helpful and great customer service.
5/5
TrustpilotBrilliant!!
Very good experience! Special thanks to Tom Regan who was very helpful throughout and always on hand to answer our plethora of questions! Would highly recommend
5/5
TrustpilotJack and team at hackney have been…
Jack and team at hackney have been amazing in my property search, didn’t manage to find a property through them but found the overall process fantastic
1/5
TrustpilotI would NOT recommend them.
I have a flat in London and they have been my letting agent for over 7 years. The experience has been awful. If I hadn't lived abroad I would have changed estate agents years ago. They had me sign a contract with a clause in that they did not understand it was only when I tried to give my tenant notice so my sister could move in that we realized that they had by mistake had me sign a contract that meant I could not give my tenant notice for 2 more years! I would NOT recommend them.
5/5
TrustpilotAlex Ripley was great
Alex Ripley was great. Very helpful over the phone to organise viewings.
5/5
TrustpilotRino Russo was very professional to…
Rino Russo was very professional to book the viewing in
5/5
TrustpilotSufina Phillip and team are brilliant
Sufina Phillip and team are brilliant, 5 stars. 100% certified fresh X
5/5
TrustpilotNick was very helpful and professional…
Nick was very helpful and professional throughout our flat purchase. His communication was outstanding. We were overall very happy with the experience.
5/5
TrustpilotRecently sold our property
Recently sold our property via the Guildford office with Martin and Jack. Their patience and professional approach ensured we found a buyer in a difficult market and helped us allthe way through to completion. Thank you!
5/5
TrustpilotWilliam Glendenning was a fantastic
William Glendenning was a fantastic, reliable agent- always quick at replying and sorting things out. Thanks for everything William!
1/5
TrustpilotI would of given 0 stars if i could
I would of given 0 stars if i could. Worst conveyancing company ever, they do not keep contact with you, they do not reply to your emails. They dismiss staff at the drop of a hat leaving you in limbo with a new case handler, and they do not contact you right away, i had to find that out from the receptionist who filters calls. They aren't cheap either and for how much I'm paying i expect a 5 star service. I should of done more research before jumping the gun with them.3 months of conveyancing and still no progress, cowboys
1/5
TrustpilotThe worst agency I ever rented from!!
The worst agency I ever rented from!!I seriously do not know how the people working there even got a job. They do not reply to emails/calls, make you want to pay things the landlord has to pay for by law and are acting against the law in terms of coming into the property. Do not rent of them or rent out through them. I really do not understand how any landlord would be paying money for their bad service.
5/5
TrustpilotAlex was very helpful with arranging…
Alex was very friendly, knowledgeable and helpful with registering and arranging our viewing appointments.
5/5
TrustpilotExcellent service from Matthew Shaw …
Excellent service from Matthew Shaw when purchasing our first home in December. He helped to get it done in record time before our mortgage offer expired and it wouldn't have been possible without him. Thanks Matthew!
5/5
TrustpilotI have worked with quite a few…
I have worked with quite a few solicitors in the past but Ashkan from London branch is unique and has worked above and beyond my case! Very easy to deal with and quick in action! If I can give a 7 star I will! A treasure to the firm! Thank you
5/5
TrustpilotHighly recommended
We have dealt with James Banister here for many years and have always found him to be reliable and efficient and very easy to get on with. I would not hesitate to recommend him.
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