Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA genuinely Excellent service unlike…
A genuinely Excellent service unlike some of the other agents I’ve used in Shoreditch. Altogether a very professional estate agent and in particular the Lettings Manager Ghiles Larbi-Cherif with whom I deal directly. He has a no-nonsense approach to marketing and he and his team in the City Branch at Great Eastern Street have achieved full asking price for each of our properties in Shoreditch and they have managed to find strong professional tenants who always pay their rent in full and on time each month. Sterling and specifically Ghiles are a true credit to estate agents and are valuable contacts for our family property business.
Saj · 24 November 2021
★★★★★ 4/5
TrustpilotMy flat came on the market at a…
My flat came on the market at a difficult time with Covid. I also had a tenant in the property so she also had to be accommodated to arrange viewings.Morgan Senior worked with me, he was very patient and managed the whole process, assisted by Rodney.It was their staying power that got my sale done and I appreciate their help and would recommend them to any potential vendors looking to sell their property.
Lindsay · 21 October 2022
★★★★★ 3/5
TrustpilotThe service offered by the Guildford…
The service offered by the Guildford branch was far from perfect. They were disorganised and could not keep an accurate track of what was going on with regards to a rental property.I had to escalate the matter to the head office and the Head Of Customer Experience. At this point there was a noted step change with accurate records and information and detailed feedback to the questions raised. The lady resolved the issues completely and listen to our concerns. She then set about putting thins in place to rectify the issues so they do not happen again to others.This whole thing was not the most pleasurable experience whilst renting a property but it was fully resolved to our satisfaction which is all I could ask
Mr · 23 November 2021
★★★★★ 5/5
TrustpilotFirst of all this is my first to be in…
First of all this is my first to be in the UK. I'm really glad that I was assigned to Melissa Koleosho. When I moved to the property, I noticed some issue with the kitchen and I didn't know who to call or who to contact. Then Melissa, the property manager, contacted me to check if everything is fine. I told her about the that kitchen issue, she acted immediately and sent out someone to fix it. It turned out that we need the approval of the landlord for some parts replacement. She reached out to the landlord in no time and got the approval. She was very responsive and kept me posted with everything, which what I really wanted.And that's my humble experience.All the best to everyone
MESH · 23 November 2021
★★★★★ 5/5
TrustpilotGeorgia from central team was great…
Georgia from central team was great help when I finally decided to register as an applicant to find my first property. She made me feel at ease and made sure a first time buyer like myself was well looked after. After previous nervous experiences with other letting agents, Georgia knew exactly how to make you feel comfortable and trust her experience. Georgia did not chase or call several times a week for answer! Instead she gave me time to think about my decisions and set timelines to contact each other. I felt this was vital to not feel pressurised into a big decision. Kudos to Georgia! She is a great asset to the company.
Nav · 22 November 2021
★★★★★ 5/5
TrustpilotUsed them Twice and very satisfied
We have dealt with SA twice now to buy and sell the same property. The sales team are professional, they bring in lots of people to view, either from requests or showing as an example. Never pushy, polite and give potential purchasers space. The team went beyond what you could expect on both occasions, really chasing when the situation was just getting mired. They chased managing agents, solicitors, lenders, and suggested many solutions to get things moving again. They are knowledgeable about the area and the market. Always accessible and easy to deal with. Highly recommended.
Stuart · 22 November 2021
★★★★★ 5/5
TrustpilotFriendly and professional
Jade and Caroline were friendly and professional, with the recent sale of our flat. Communication was great, with regular updates on the progress of our sale. Would recommend using this Estate Agency (London Bridge branch). Thanks Jade and Caroline for all your help!
Annie · 22 February 2018
★★★★★ 5/5
TrustpilotThe most supportive person we have met in our buying process
We have been in continual communication with Feroza at the Streatham branch (formerly Townsend when we first met her) and she has literally been a pillar of knowledge and super supportive which means so much, especially as the housebuying process has not been too easy for us. She listened carefully to what we were looking for and within a week suggested to us the place we offered on. We highly recommend getting in touch with her if you are looking for somewhere to buy!
Zoe · 14 November 2021
★★★★★ 1/5
TrustpilotAWFUL TERRIBLE experience
AWFUL TERRIBLE experience. I suggest to avoid at all costs if you want to have a stress free move/checkout. At the beginning they are all nice... up until you pay them. After they've received money they are gone. NO service what so ever. The tenancy contract means nothing to them. Don't respond to Emails, they are never in the office, the tenancy manager is never available, always on "viewings" whenever I call. It looks like no one knows how to use emails. I would probably get a faster response if i send a 2nd Class mail by post. They kind of service they are providing warrants a complete investigation by whoever has given them a lettings license The office concerned are: Avoid them if you can. I will also be submitting a formal Complaints to The Property Ombudsman.56 Borough High Street, London, SE1 1XF40 Great Eastern Street, London, EC2A 3EP
SRG · 6 November 2021
★★★★★ 5/5
TrustpilotManaging change of tenants.
This review relates to my experience of the ending of one tenancy and finding a new tenant. The front line staff were very attentive with handling the change of tenants. As one left, arrangements were made promptly to market the apartment and secure a new tenant. Being remote from the property meant signing documents involved e signatures. When a problem with the method of signing the staff understood and arranged a suitable alternative. Throughout the change over, I found William and Amal very pleasant to deal with.
Peter · 5 November 2021
★★★★★ 5/5
TrustpilotThank you Cheveiz and Katie for the…
Thank you Cheveiz and Katie for the speedy and smooth letting process. The whole letting team was efficient and professional. Highly recommended!
Katherine · 17 January 2023
★★★★★ 5/5
TrustpilotExcellent help with annual review
Sophie Ekins was extremely helpful in discussion of the annual review of my letting. Her advice on the market rental and the wording of the lease was exactly what I required
Charles · 4 December 2021
★★★★★ 5/5
TrustpilotGreat Experience!
Great Experience!Entire process was quick, easy and professional, can't thank Adam enough for providing a quality service look l and am eager to use them again if/when I next need to.
Malachi · 24 November 2021
★★★★★ 1/5
TrustpilotDeceitful Agents
We viewed a rental property in Whitechapel, London and received confirmation from the agent that 1) the property has a bike store, and 2) we will receive a bike store key. Up until signing the contract, we received further confirmation that we would receive a key to the bike store. However, the day before moving, and after we had signed the contract and transferred initial monies, we received a call from a different agent to inform us that there is no bike store and of course we will not receive a key to it. As we are now locked into a contract, of which we committed to on the pre-tense the property had the facilities we required, we are stuck between a rock and a hard place whilst the estate agent receives their commission. We received written confirmation from the agent about access to the bike store and will be using this evidence to pursue a formal complaint via The Property Ombudsman.
RG · 24 September 2021
★★★★★ 1/5
TrustpilotDo not use this agency
Do not use this agency. Awful and slow communication. We reported a major plumbing issue and after 9 months it was still not dealt with. Took 4 months to get someone out to see it, and then they were happy to let the Landlord just sit on the quote and not do anything about it. Moving out process was awful, we were asked if we wanted to stay 5 months prior to our tenancy ending only for us to here under 2 months to go the Landlord would be selling. Getting our deposit back has been a nightmare. All in all an awful experience and we will avoid any future properties that use this agency.
Megan · 20 September 2021
★★★★★ 5/5
TrustpilotI would like to thank Arran Southern…
I would like to thank Arran Southern for his prompt actions in replacing the washing machine at my property,very proffessional and polite,great service all round,a credit to the company
Richard · 9 March 2022
★★★★★ 5/5
TrustpilotOutstanding
Outstanding service from the Shoreditch office. Nick was the most knowledgeable agent we interviewed and then secured us an offer after just 1 viewing, couldn’t have asked for more.
BR · 7 March 2022
★★★★★ 5/5
TrustpilotCharlie was a constant support…
Charlie was a constant support throughout our tenancy and always helped and guided us through any issues and made the end of tenancy seamless.
EV · 10 October 2022
★★★★★ 5/5
TrustpilotGreat Service
Jad was very helpful and attentive allowing for a seamless move in
Sam · 12 October 2023
★★★★★ 5/5
TrustpilotThank you Dora
Thank you Dora, for your advice and standing in as an agony aunt for me :-)
Anita · 20 June 2023
★★★★★ 5/5
TrustpilotSales associate on point!
Don’t know much about the company, but the sales negotiator Patrick was extremely helpful & professional. Hoping my experience with this company, goes as well as my viewing did.
Sana · 29 January 2022
★★★★★ 5/5
TrustpilotI had the pleasure speaking with Ellie…
I had the pleasure speaking with Ellie Kozaki. I’m a first time buyer and she helped me step by step what to do as I felt so lost at the start. Very knowledgeable, approachable and always checked in to see how I’m getting on with the search. She made the process stress free and I couldn’t thank her enough and now I have the keys to my first home. Excellent service.
Petroulla · 27 October 2022
★★★★★ 5/5
TrustpilotRahat was really helpful and responded…
Rahat was really helpful and responded to all our queries quickly. He made the moving in process really smooth.
Ruth · 16 March 2023
★★★★★ 5/5
TrustpilotSpoke to Ollie
Spoke to Ollie today, very helpful. Informative and honest, I think I’ll finally find a home for my kids now post divorce. Would recommend.
Jarryn · 14 September 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
