5/5
TrustpilotI spoke to Kieran hogan about looking…
I spoke to Kieran hogan about looking into selling my property he was very good at helping with information , helped me understand what I would have to do , very pleased thankyou Kieran .
Trusted Agent profile · London
Estates and Lets Ltd London reviews
★★★★★
883 reviews across 2 platforms
145, Three Colt Street, London, E14 8AP
Estates and Lets Ltd's office in London, at 145, is rated 4.3 out of 5 across 883 reviews on two platforms.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAbsolutely amazing communication and…
Absolutely amazing communication and great knowledge. Very helpful and quick response. Ashley was perfect over the phone.
1/5
TrustpilotDon’t do business w these guys as…
Don’t do business w these guys as landlord as they will pursue you for renewal fees for rollover contracts whether or not you agreed to themThey hide them in the small print and will harass you w a debt collector tooThey want money for old rope- so unethical
1/5
Trustpilotthe agent is extremely slow in…
the agent is extremely slow in responding messages and emails (wouldn't reply in days). are not helpful in solving customer's issues (e.g., move-in especially). the only time they responded quickly is when they want you to sign the lease, and then, they ghosted the customer.
Agent replied · 12 June 2024
Thank you for your feedback, I am sorry you have not received the speedy response we would hope. If you still need support please feel free to contact us using help@stirlingackroyd.com - Amber
5/5
TrustpilotVery impressed
Very impressed! Thank you to Anita Datta for all her help in liaising with former tenants and for her attention to detail in closing the tenancy. Thank you also to Oliver Archer for his professionalism and patience and for co-ordinating the successful sale of the property.
5/5
TrustpilotCasini Bikram was very friendly and…
Casini Bikram was very friendly and helpful in getting me set up with my account and booking viewings.
1/5
Trustpilot“Property Management”
We are tenants in a property “managed” by this agency. I have never seen any company (even outside property management) being so disorganised. They really excel in ignoring emails and are always ridiculously apologetic instead of doing the actual work. Some repairs had to be done in the flat which we requested and if we do not follow up on a daily basis we don’t even get a reply. Sometimes we get promises that something will be done on the next day and if we follow up on the next day we receive an out of office emails. However, they are very good in chasing us on things that are coming from the landlord. When a questionable rent increase was “offered” to us we were called multiple times and receive numerous email chasers. I would not recommend this agency to anyone including landlords if they do want to keep their tenants in the flat over a longer period.
5/5
TrustpilotAlex was very helpful on the phone
Alex was very helpful on the phone - answered all my questions and got me booked in for an appointment promptly
5/5
TrustpilotBrendon was very profesional and…
Brendon was very profesional and courteous when he came to do my valuation. He explained about the Company and was knowledgeable about the market.
5/5
TrustpilotAlex was very helpful and thorough in…
Alex was very helpful and thorough in listing all our requirements in order to helping us in finding our new home!
5/5
TrustpilotTenancy Renewal
As a landlord I found the process of renewing my tenancy straight forward and easy. Sophie was organised at sending out all the relevant documents and answering any queries I had along the way.
1/5
TrustpilotExtremely Unsafe/Mismanaged/Complaints Ignored/Compliance and Law not always followed.
Extremely Unsafe, Mismanaged Tenancy, Ongoing Complaint Ignored Despite Risks
5/5
TrustpilotThank you !
This has been my first experience with any estate agents as this is my first home! Thank you to Ellie brown for all your help, explaining everything and answering all questions! Thank you !
5/5
TrustpilotYoung Dynamic team at Nine Elms
We recently purchased a flat in Chelsea from Oliver Wilson in the Nine Elms branch . Although new to the world of residential property Oli dealt with our purchase in a professional efficient manner returning emails within the hour which is always a plus ! He was very proactive with finding out information with the overseas vendor and nothing was too much of a problem for him . Justin also helped us in Oli ‘s absence so all together a really great team at Nine Elms .. thanks guys !
5/5
TrustpilotProfessional and Efficient
Sandra is very professional and prompt in replying and handling my enquiry quickly. Very impressed.
5/5
TrustpilotThe surveyor Raymond was very thorough…
The surveyor Raymond was very thorough in his report and explained his findings in full. I would highly recommend this company.
5/5
TrustpilotKarina: Property Manager
Individuals make a difference in this kind of business and over the past couple of years Karina has been a very supportive and reliable main point of contact for me.
5/5
TrustpilotEmma H
Emma H. is a highly professional, efficient property manager, and it has been a pleasure to communicate with her during my tenancy. Emma was always an excellent communicator, and very responsive.
5/5
TrustpilotThank you to Karina Selway
Thank you to Karina Selway for always being on hand when we need help in our property. She always takes care of all matters with a smile
5/5
TrustpilotHad a wonderful experience with Nick…
Had a wonderful experience with Nick from west end. I found my dream apartment on right move UK and contacted the agent (Nick). He got back to me immediately and gave me a facetime tour + was able to answer every question I had thoroughly (even some of the less important ones such as apartment decor history and exact ceiling height). Nick worked with my flat mate and I closely to ensure we secured the apartment quickly. The whole experience was flexible and efficient and we couldn’t be happier. 10/10.
5/5
TrustpilotAlex was polite and efficient and very…
Alex was polite and efficient and very prompt with following up. We are very happy the service produced with him & his team thank you.
5/5
TrustpilotI was recently looking for a flat and I…
I was recently looking for a flat and I viewed some properties through the Shoreditch branch. Lewis was very knowledgeable and helpful throughout the entire rental process and very professional.Would highly recommend them!
5/5
TrustpilotGreat experience working with Chelsea
We had great experience working with Chelsea. She was just a call away for any queries. It was a first rental property in UK, Chelsea was really helpful, patient and professional. Thank you🙂
5/5
TrustpilotRino Russo is helping me a lot and he…
Rino Russo is helping me a lot and he is very patient and respond me fast. I highly recommend him and his agent.
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