Trusted Agent profile · London
★★★★★
883 reviews across 2 platforms
145, Three Colt Street, London, E14 8AP
Estates and Lets Ltd's office in London, at 145, is rated 4.3 out of 5 across 883 reviews on two platforms.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAgency to look out for
After a dreadful experience with a previous agency, Jess at the Chiswick branch found me the most fabulous tenants. She said we'd all get on really well. And we did and still do. Jess has also checked in down the line to make sure that things were still okay. Lovely person and extremely professional, which makes a change. Always available if you need to query anything. Couldn't be more delighted.
5/5
TrustpilotJames Banister - Property Manager
James Banister is the property manager you wish you had running your own home. An absolute professional; polite, organised and knowledgeable. He is impressively proactive in dealing with property issues and superbly intuitive when dealing with tenants. In short - you shouldn't rent your property without him.
5/5
TrustpilotWe have had fantastic service from day…
We have had fantastic service from day Spencer de Jonge from streatham branch have been in touch with every steps and had great communication through out our offer process. He have worked and communicated beyond his working hours and we really appreciate the effort he have put in our case. He has understood the time restrictions we had and supported as much as he can to fast track everything process.
5/5
TrustpilotWill and the team were fantastic
Will and the team were fantastic. Very helpful, quick to respond to all correspondence and professional throughout.
HI Lloyd, thank for taking the time to provide feedback, we appreciate it
5/5
TrustpilotThank you to Lawrence Coggins…
Thank you to Lawrence Coggins (Surveyor) and Sterling Ackroyd for a fantastic, customer focused service and a detailed survey.
5/5
TrustpilotProperty management of flat
Vicky Miles is the Property Manager my husband and I normally deal with for the management of my flat. We have always found her to be very helpful and responsive in keeping us and our tenants happy.
5/5
TrustpilotMoving in
My name is Mareen and I recently moved into my new place last week and with the help of Ryan Maher. Ryan made things so easy and stress free for me. He was very professional and helpful!
4/5
TrustpilotTaija and Chelsea delivered what they…
Taija and Chelsea delivered what they promised. We had a lot of viewings to let our property and managed to get a tenant that paid a good monthly fee. We were happy with the outcome. The one and only issue was the receipt of money. The tenants moved in on the Tuesday and we didn't receive the money until the following Monday. The timing of the tenants moving in and the receipt of money could have been handled a lot better.
5/5
TrustpilotAlpha gets five stars
Alpha was completely professional at all stages of purchase and proved himself to be an excellent go-between when dealing with the vendor. I’d recommend SA and Alpha in particular.
5/5
TrustpilotThornton heath branch all the way 100%
Thornton heath branch surpass all expectations! Professional, on the job, friendly, very active, efficient, cannot fault one bit! They listed house, and sold it on the first day of viewings. Helped with all the paperwork, scanning, copying, etc. Sorted out solicitors, removals and survey for new property! They have done EVERYTHING so we dont have too. I cannot thank them enough. Vic, Jo, Rich, numbers dont mean nothing here, they worked together as a team to get job done! Real fast too! First day!I would recommend to everyone and anyone! Thanks team thornton heath!
5/5
TrustpilotExcellent service
Liam Gaffey was professional, helpful and effective. Great to work with on my sale, would recommend.
Thank you for taking the time to review us
5/5
TrustpilotAmazing Property Managers!
Arran Southern and his team are great property managers and I'm extremely pleased with their professionalism and expertise in this area. They make the landlord experience hassle free for all of us! Great team work!
5/5
TrustpilotGreat customer service from Alex
Alex was very good on the phone , very informative and was quite easy to understand him. Great service , thanks Alex.
5/5
TrustpilotProfessional, prompt , personable- perfect!
I found Sufina and the team to be exactly what you need and want - prompt, thorough, and professional, also very polite and personable,
5/5
TrustpilotThank you Kieran for all your hard work! ⭐️⭐️⭐️⭐️⭐️
Kieran Hogan is possibly the most diplomatic estate agents I know, his local market knowledge is unrivaled and he should win awards for his patience which knows no bounds.Thank you Kieran for all your hard work!⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotVery helpful
Since moving to the USA I have always been delighted with the help and advice I get from the team in Earlsfield. Hayley has been great in helping me find my latest tenants who are lovely
5/5
TrustpilotExcellent service provided ,
Excellent service provided ,, the staff are very good and friendly. I will highly recommend Rino Russo for his excellent skills .
5/5
TrustpilotEfficient service
Ellie has been very efficient and diligent in following through in following through in the valuation process of my property. Great service.
1/5
TrustpilotWorst experience ever.
Worst experience ever.. the agent is even worse. Didn’t reply to emails for 3 months..no respect to client at all..
Hi Laura,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotSuper helpful
Nick Buckle has been super helpful supporting my house sale with prompt and thorough valuation.
5/5
TrustpilotHousing experience
Mr. Casini vikram is a very kind and down to earth individual. Even though I was being a little bit different he found a way to calm me down. By bringing me some really good options.This facility must be honoured to have a personel like Vikram because he is amazing.Now all I’ll be looking up too is the options he provided for me and I hope I get a place of my own😊
5/5
TrustpilotDealt with Alex Ripley who was very…
Dealt with Alex Ripley who was very helpful and courteous. Very proactive in helping us to value our property and look into different options for moving
5/5
TrustpilotProfessional and knowledgeable
Dealt with David, very knowledgeable, professional and approachable.
5/5
TrustpilotGuildford - Ellie Brown
The Guildford Branch were fantastic. I was looked after by Ellie Brown who was amazing throughout and made the process extremely easy. Ellie was very polite and professional and made a stressful time very easy
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