5/5
TrustpilotSandra Holmes was fantastic
Sandra Holmes was fantastic. Her levels of customer service are second to none. Lovely phone manner, and very professional. A real asset to any team.
Trusted Agent profile · London
Estates and Lets Ltd London reviews
★★★★★
883 reviews across 2 platforms
145, Three Colt Street, London, E14 8AP
Estates and Lets Ltd's office in London, at 145, is rated 4.3 out of 5 across 883 reviews on two platforms.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotCameron Dunning was extremely helpful…
Cameron Dunning was extremely helpful in my search for a flat. His communication was brilliant and he went over and above to try and secure my property- working out of office hours and always being available whenever I called/messaged. I highly recommend using Cameron in your search for a property.
3/5
TrustpilotGood experience overall but they didn’t…
Good experience overall but they didn’t let me know on time that my landlord wished to sell the apartment and I was given very little notice.
Agent replied · 23 October 2024
Thanks for taking the time to leave feedback - Claire
5/5
Trustpilota great experience on our purchase
We enjoyed working with Rodney and the team on our purchase and they were great to deal compared other agents in the area. Would recommend. They were were always approachable, communicative and approachable
5/5
TrustpilotVery helpful and responsive
I’ve been a landlord with Stirling and previously Beresford for years. Karina is a great property manager and has helped us with some really tricky issues over the years and is always really helpful and responsive!
5/5
TrustpilotGreat service
Georgia recently contacted me about flat rental .Her pro active approach really impressed me and we decided to use the agency as a result .
Agent replied · 23 October 2024
Hi ShahCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire
5/5
TrustpilotGreat agent , been dealing with Joel Gooden
Been dealing with Joel Gooden. Great knowledge of the industry, always comes across friendly and professional. Readily available to answer any concerns/questions. Highly recommend the agent.
Agent replied · 23 October 2024
Hi Ash.Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent service
The team at Croydon headed up by Philip Holland have been excellent at finding new tenants, being flexible around the works required and going above and beyond with their help to me with this property. I would recommend Townends without any hesitation.
5/5
TrustpilotExcellent service
As a first time buyer who didn’t know anything about the process, I had a perception that it would be extremely long and stressful. My experience was the total opposite. Joanna (Jo) and Victor from the outset were absolutely amazing! I remember viewing the property with Jo and the discussions we had about how much potential the property has in comparison to what it is now. The level of education I received around the entire buying a property process was very helpful, and allowed me to stay abreast of what I had to do and what to expect. We built a professional rapport, their communication skills were excellent from the outset, the time in which it took for Jo and Victor to respond to my queries was quick. I would definitely recommend them, and will be using their service again in the near future!
5/5
TrustpilotNot the usual BS you get from estate agents…
I have had a lot of bad experiences with estate agents in the past (generally with them talking down to me & making up BS just to get you to work with them) I have had a pretty traumatic couple of years with an abusive husband & Dan really put me at ease & spoke to me like I was actually human. He was very down to earth & gave me honest advice & help on my situation. He was not pushy in any way & I felt like he actually wanted to help (rather that just get a quick commission).
1/5
Trustpilotdisappointing
I recently had a disappointing experience with this agency.
1/5
TrustpilotAwful
Awful. They are only interested in taking your money. There is no service or customer care. I would never recommend them.
5/5
TrustpilotWow: estate agency service as it was always meant to be!
Wow, this is how Estate Agents were meant to be. They exceeded expectations in speed, efficiency and helpfulness. I had historically used a rival Big Name agent who over promised and under delivered. These guys blew them off the park. I suspect they will be extremely successful and frankly, good luck to them.
5/5
TrustpilotRecently we had the opportunity to work…
Recently we had the opportunity to work with the team from Sterling to rent out a property in London. Want to specially mention Michael and James who handled the entire process from A to Z in a friendly and professional manner. They were cooperative from the very start by being prompt to handle all the developments during the due course and being reachable whenever it's required. It was a pleasure to have worked with them and looking forward to working with them again
1/5
TrustpilotI do not recommend
Extremely awful communication with that company. Tried to sign the contract as a new tenant, we agreed to do that and Sebastien Lewis told me that he will send me email the same day. He did not. I tried to send emails, I called and he kept saying that he will send the email same day. He never did. 2 MONTHS LATER I received an email from them to send them filled form ASAP. Ridiculous.
5/5
TrustpilotI would like to thank Alex for the time…
I would like to thank Alex for the time and dedication given during our call into the arrangement for the property view. Professional and friendly to talk with.
1/5
TrustpilotHorrendous service and non-existent…
Horrendous service and non-existent communication from the Property management office in Weybridge/Guildford. We have moved out of the property we were renting on the 6th of October (13 weeks ago) and are still waiting for our deposit to be transferred back to us.We have been emailing, calling and are getting completely ignored, no one is ever available to speak to us and the person in charge is not calling us back.It is rude and very unprofessional, we are now in talks with the Dispute company as this is just unacceptable.Also would like to mention that about a month ago, someone over the phone actually told us that the transfer would only take a couple of minutes to be done yet no one is doing it! No communication, no updates, not calling back your customers, holding money from honest people during very challenging times, you should be ashame!
5/5
TrustpilotWe have worked with Bonita on multiple…
We have worked with Bonita on multiple occasions and it is a pleasure liaising with her. She is always polite and clear in the action she requires us to take. She is always available to answer queries we have when necessary’
5/5
TrustpilotI could not be more pleased with the…
I could not be more pleased with the service from Nadine, so helpful and always kept me in the loop with the whole process of my rental! I will definitely be keeping my property in her safe hands, thank you Nadine
5/5
TrustpilotBrilliant estate agents!
Brilliant estate agents! Hade the please to buy a buy to let with these guys. Smoothe transaction and an excellent front and back office to make it happen. Thanks Spencer and Kieran will be using you again!
5/5
TrustpilotBethany and her team were brilliant in…
Bethany and her team were brilliant in the Hackney branch lets dept. They were professional, officient, good with communication and above all were lovely on the phone. They found tenants for me immediately and I thought gave me a fist class service. Would highly recommend.
5/5
TrustpilotAlex was a great help in arranging a…
Alex was a great help in arranging a valuation appointment, answered all questions I had. Was also very polite and professional and really enjoyable to talk to
5/5
TrustpilotKarina has been managing the property I…
Karina has been managing the property I rent since I moved in last year. She has been super helpful with all my questions and queries and very quick to respond to all matters. Thank you Karina!
5/5
TrustpilotReally helpful and friendly service…
Really helpful and friendly service from David Harvey. I have high hopes that we'll find the property we're looking for.
Agent replied · 23 October 2024
Hi Rosie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire - Customer Engagement
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