Trusted Agent profile · London
★★★★★
259 reviews across 2 platforms
41 Paradise Walk, London, SW3 4JL
Douglas and Gordon's office in London, at 41 Paradise Walk, is rated 4.9 out of 5 across 259 reviews on two platforms, including 257 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Douglas and Gordon, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAbbi & Rosie were great to deal with. They both acted very fast and accurate and found a lovely new home for me in 1 week only. We had great experiences with D&G indeed. Also Sharlotte the manager was absolutely competent and helped wrapping up everything asap. Thank you
Hi Nas lili Li, a big thank you for taking the time to leave this 5-star review, as well as your recommendation. Best wishes from Douglas & Gordon Estate Agents Chelsea
5/5
GoogleCatalina was very helpful in helping us find the right move, can’t recommend her enough
Dear Matt, Thank you so much for taking the time to leave a 5-star review! Best wishes, D&G
5/5
GoogleWe are very grateful for Jessica Moreton’s help throughout the whole process of the property acquisition- she was there for us from start until closing, always available for any questions and helping us with her guidance at all times. She really made this deal happen. We would definitely recommend to work with her.
Dear Gonzalo, thank you so much for your review. We are so pleased that you had such a great experience with Jessica - she is a fantastic agent and epitomises the phrase 'going above and beyond'. Best of luck with the house move and the future. Best wishes, D&G
5/5
GoogleMelody was a star - a straightforward purchase turned into a bureaucratic nightmare as lenders and solicitors had infinite queries. Melody was able to keep the whole process ticking along and both buyer and seller informed throughout. Our 2nd purchase with Melody in 2 years and happy for a 3rd!
Hi Cem, thanks for writing this amazing review! We're so pleased to hear you've been so impressed working with Melody, and we look forward to working with you again in the future. Best wishes from the Douglas & Gordon team in Chelsea
5/5
GoogleI had the best experience with Douglas & Gordon in finding a flat to rent. Louise went above and beyond to make things work for me and my incredibly tight deadline. Even after moving in, I received a message from Louise checking that all was well. She turned a stressful event into a really enjoyable experience.PositiveResponsiveness, Professionalism
Dear Raine, wow - this review has really made our Monday morning! Thank you very much for taking the time to write this. Best wishes from everyone at Douglas&Gordon
5/5
GoogleMy partner and I had a great experience with D&G. Especially I would like to appreciate to Alexander. He was very professional, responsive and made us feel so comfortable during the process :) I would highly recommend him! thank you so much Alexander you are the greatest.⭐️⭐️⭐️⭐️⭐️PositiveResponsiveness, Quality, Professionalism
Hi 런던 귤언니, a big thank you for taking the time to leave this 5-star review, as well as your recommendation of Alexander. Best wishes from the Douglas & Gordon team in Chelsea
5/5
GoogleIt has been a pleasure working with Alexander Neale at Douglas and Gordon. Alex has taken the time to understand the brief and has made several terrific suggestions. Alex is very knowledgeable about the London market and I would not hesitate in working with Alex and his team. 5/5
Hi Trent Smyth, a big thank you for taking the time to leave this 5-star review, we really appreciate it. Best wishes from Douglas & Gordon Estate Agents Chelsea
5/5
GoogleAbbi & Rosie were great to deal with. They both acted very fast and accurate and found a lovely new home for me in 1 week only. We had great experiences with D&G indeed. Also Sharlotte the manager was absolutely competent and helped wrapping up everything asap. Thank you
Hi Nas lili Li, a big thank you for taking the time to leave this 5-star review, as well as your recommendation. Best wishes from Douglas & Gordon Estate Agents Chelsea
5/5
GoogleI approached Douglas and Gordon to help me find a rental property and was very impressed by the friendly and polite nature of the staff particular Ciarnan, who was both professional and helpful in equal measures. Highly recommend both Ciarnan and Douglas and Gordon for any rental help in West London
Dear Jaye, Thank you so much for taking the time to leave a 5-star review! Ciarnan is a wonderful lettings agent and will be thrilled to read this :) Best wishes, D&G
5/5
GoogleHannah McDougall and Evie White were very helpful when we were renting out our property recently. They were always responsive and a pleasure to deal with. All the other individuals we encountered at D&G were equally helpful and professional. We were impressed with the service and with the agency as a whole.PositiveResponsiveness, Quality, Professionalism
Hi Marina, thank you for writing this review. We're pleased to hear how happy you are with the service you received when renting out your property with us. Best wishes from Hannah, Evie and the Douglas&Gordon team in Chelsea
1/5
GoogleThey wasted my time and demanded tax returns instead of bank statements to rent. They have no leniency in referencing process. Work with another agent.
Thank you for your feedback. We’re sorry to hear you were disappointed. As part of our referencing process, we are required to obtain specific documentation in line with regulatory and compliance obligations. Where the relevant documentation cannot be provided, we’re unfortunately unable to proceed with an application. These requirements are applied consistently and are not discretionary. We appreciate this may be frustrating, but they are in place to ensure a fair and compliant process for all parties. Warm regards, The D&G Team
5/5
GoogleJoanna was helpful and sympathetic right from the start. She showed us properties that fit our criteria and within a few days we bid on one of the properties. Very helpful, resourceful and truly thinks about the well-being and needs of her clients. Highly recommend!
Hi Hakan kocayusufpasaoglu, a big thank you for taking the time to leave this 5-star review, we really appreciate it. Best wishes from Douglas & Gordon Estate Agents Chelsea
5/5
GoogleAlexander Neale was really great at showing us around to purchase a property. He really understood well what we were looking for and our preferences. I highly recommend working with such a professional. He is ready to go out of his way to please the buyer
Hi Marina, thanks so much for writing this review. We're so pleased to hear you had a great experience working with Alexander. Best wishes from the Douglas & Gordon team in Chelsea
5/5
GoogleI had a great experience with D&G agency. I was helped by Milan who found a great flat for me and also Sasha who quickly helped me to get everything done for last-minute move in. They were both very professional and responsive - overall would recommend!
Hi Rebecca de Keijzer, a big thank you for taking the time to leave this 5-star review, we really appreciate it. Best wishes from Douglas & Gordon Estate Agents Chelsea
5/5
GoogleAnna Batista is a great agent to work with. She is totally different than all other agents we have dealt with. She is hard working, accurate and very serious in following up with her clients. She has a nice approach and is such a nice person.
Hi Jane Daaboul, thanks for writing this amazing review! We're so pleased to hear you've been so impressed, and we look forward to working with you in the future. Best wishes from Douglas & Gordon Estate Agents Chelsea
5/5
GoogleWe had an overall positive experience with Vlad, who helped us secure our first rental in London. He was very knowledgeable and helpful when we had a lots of questions. He was always on call, with responding quickly to our messages. We were very lucky in securing the property we wanted and would recommend Vlad and Douglas and Gordon for anyone in future.
5/5
GoogleExceptional experience working with Lizzy at D&G. She was super professional, very responsive and an excellent communicator at all times. Lizzy helped me secure and sign my preferred flat in no time. I would highly recommend Lizzy to anyone looking for a new home in Chelsea / South Kensington!PositiveResponsiveness, Quality, Professionalism
We really appreciate your recommendation. Best wishes from everyone at Douglas & Gordon
5/5
GoogleI have been living in London since 1994 and have bought several properties over the years. I have been in contact with many estate agents whilst going up the property ladder. And I must say that Jessica Moreton has struck me by her …
Dear Cecile, thank you so much for such a wonderful review! We are so pleased that you had such a great experience with Jessica - it really is moments like this and people like you that make this job worth it. Best of luck with the house move and we hope to see you at D&G again in future. Best wishes, D&G
5/5
GoogleHad a fantastic experience with the team. Cati managed the process from start to finish and was absolutely fantastic, crystal clear communication, perfect punctuality and no nonsense! She is a fantastic ambassador for the business, kudos!
Thank you so much, Mark! We're thrilled to hear you had such a positive experience. Cati consistently goes above and beyond for her clients, and your kind words are a fantastic reflection of her dedication and professionalism. We'll be sure to pass on your feedback, it means a great deal. Best wishes, The D&G Team
5/5
GoogleChristopher Howard is a true professional. From the first minute until the last I felt supported. He helped me to navigate the entire process and I highly recommend him.
Hi Maria Makedonskaya, a big thank you for taking the time to leave this 5-star review, we really appreciate it. Best wishes from Douglas & Gordon Estate Agents Chelsea
5/5
GoogleBeatrice Rooney was an amazing estate agent! She was really helpful, professional and insightful in our property search. I would recommend her to anyone looking for flats in London!
Hi Johanna Wassong, we love 5-star reviews, thank you so much for taking the time to leave this message! You were a pleasure to work with. All the best from Douglas & Gordon Estate Agents Chelsea
5/5
GoogleMelody at D&G was a great professional for my first property acquisition in London. She was convincing but with the right touch. She provided great advices that made the difference. During the process, she was also very reactive when help was needed! Thank you Melody!PositiveResponsiveness, Quality, Professionalism
Hi David, a huge thank you for writing this review! We're delighted to hear how happy you are with the advice and support you've received from Melody. Congratulations on our first property acquisition in London. Best wishes from the Douglas & Gordon team in Chelsea
1/5
GoogleTruly the worst estate agency I've ever had the misfortune to have to deal with. They manage the property we rent with breath-taking incompetence and a callous indifference to their tenants and their landlords. Avoid.
Hi Emma, We’re very sorry to see that you’ve rated us 1 star and would really appreciate the opportunity to understand what happened. Please email your contact details to contact@dng.co.uk so we can follow up with you directly. In the meantime, please accept our best wishes.
5/5
GoogleEd showed me a lovely studio which i fell in love with!
Thank you so much, Aida, for your lovely review. We’re delighted to hear that Ed showed you a studio you fell in love with. It’s great to know his support helped make your search such a positive experience. Wishing you every happiness in your new home. Best wishes, The D&G Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Douglas and Gordon, London won Gold.
