Trusted Agent profile · London
★★★★★
259 reviews across 2 platforms
41 Paradise Walk, London, SW3 4JL
Douglas and Gordon's office in London, at 41 Paradise Walk, is rated 4.9 out of 5 across 259 reviews on two platforms, including 257 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Douglas and Gordon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Douglas and Gordon, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleCatalina was so helpful in helping me find my first flat. She was efficient, reliable and friendly. I highly reccomend asking for her if you are planning on using Douglas and Gordon!
Dear Kinza, Thank you so much for taking the time to leave a 5-star review and recommendation about the wonderful Catalina. Best wishes, D&G
5/5
GoogleOur experience with Catalina was fantastic from start to finish. She is incredibly professional, efficient and helped us to find exactly what we were looking for! I would definitely recommend 👌 …
Dear Robin, thank you so much for your wonderful review and recommendation of Catalina. She is world-class agent and will be thrilled to read this :) Best wishes, D&G
5/5
GoogleWe have recently been working with Jessica Randall-May in our property search. Jess is super helpful and professional in all our dealings together. She has been on top of sending relevant options to us, as well as, the viewings are very relaxed, with her having all the information about the property or works to get it for us. Jess is a pleasure to work with.PositiveResponsiveness, Quality, Professionalism
Hi M S, thanks for writing this terrific review. It's great to hear Jessica’s hard work and market insights have made the process easier for you. Best wishes from the Douglas & Gordon team in Chelsea
5/5
GoogleJessica Randall-May was incredibly helpful and friendly always kept in touch and was always keen to show me properties within the criteria. She’d always communicate her honest thoughts and engaged openly to my feedback. Going above and beyond to help me find the perfect property even doing a viewing as late as 8pm. Very much appreciated the professional support and genuinely enjoyed her company.PositiveResponsiveness, Quality, Professionalism, Value
Hi Sab, a big thank you for taking the time to leave this 5-star review, as well as your recommendation of Jessica. We are thrilled to hear you found a wonderful property. Best wishes from the Douglas & Gordon team in Chelsea
5/5
GoogleEd was fantastic to work with. He showed us flats in Chelsea and was incredibly hardworking, communicative, and attentive throughout the entire process. He really listens and follows through. Hands down one of the best realtors in London.
We’re delighted to hear how positive your experience was with Ed. His hard work, clear communication and commitment to really listening to clients are qualities we value greatly, and it’s wonderful to know they made such a difference during your search in Chelsea. Thank you for the recommendation and we wish you all the very best in your new home. Best wishes, The D&G Team
5/5
GoogleSpecial mention to Catalina! I’m so incredibly pleased with how she dealt with the entire process. Thank you so much!
Dear Charlotte, thank you so much! We will definitely pass this wonderful review onto Catalina. Best wishes, D&G
5/5
GoogleDefinitely one of the best estate agencies in London . I worked with Douglas & Gordon to find a place to buy in Chelsea . The staff is extremely helpful and polite . Especially Alexander Neale, who was extremely professional, knowledgeable on the market and has strong connections to facilitate the whole buying process.
Hi Miryam Quiroz, a big thank you for taking the time to leave this 5-star review, we really appreciate it. Best wishes from Douglas & Gordon Estate Agents Chelsea
5/5
GoogleCatalina is fantastic !! Her organised work ethic really helps us provide a good service to landlords 😍 …
Dear Kelly, thank you so much! It is great to receive your 5-star review - Catalina will be so pleased to know how pleased you are with her awesome service :) Best wishes, D&G
5/5
GoogleCatalina was so lovely and very professional when helping me find a place to rent. Couldn't recommend more!
Dear Jessica, Thank you so much for taking the time to leave a 5-star review! Best wishes, D&G
5/5
GoogleI would definitely recommend Douglas and Gordon to a friend. I found an ideal flat within a week thanks to Katie Gass. Katie quickly grasped a thorough understanding of my needs/ what I wanted from a flat and guided me through the process. I was based abroad but the team made my experience of viewing and settling on a flat remotely very seamless. Thanks again to Katie!PositiveResponsiveness, Quality, Professionalism
Dear Sheena, we love reading reviews like this one! Best wishes from everyone at D&G
5/5
GoogleJessica Randall-May was incredibly helpful and friendly always kept in touch and was always keen to show me properties within the criteria. She’d always communicate her honest thoughts and engaged openly to my feedback. Going above and beyond to help me find the perfect property even doing a viewing as late as 8pm. Very much appreciated the professional support and genuinely enjoyed her company.PositiveResponsiveness, Quality, Professionalism, Value
Hi Sab, a big thank you for taking the time to leave this 5-star review, as well as your recommendation of Jessica. We are thrilled to hear you found a wonderful property. Best wishes from the Douglas & Gordon team in Chelsea
5/5
GoogleCatalina rented a property to me a few months ago and I couldn’t fault her service. She was very helpful, and approachable when I had questions or specific requirements with the type of property I was after. I wouldn’t go to anyone else in the future. Such a lovely girl who is exceptional at her job, going above and beyond for her clients
Dear Shannon, thank you so much for such a brilliant review. Catalina will be thrilled to read this and we all look forward to working with you again in future. Best wishes, D&G
5/5
GoogleChristopher Howard has been a pleasure to work with. I had very unpleasant results working with a different agency, so it was a relief to find Chris. He has been efficient and organized, unfailingly helpful, patiently answering questions and guiding me throughout the process. I would highly recommend him.
Hi Valerie Greene, we really appreciate your recommendation! Our team loved working with you, and we wish you all the best for the future. Please don’t hesitate to get in touch if you ever need anything!
5/5
GoogleCatalina was brilliant throughout the whole of the property search, very friendly and knowledgeable.
Dear Oliver, thank you so much for your review. It's so great to hear about your 5-star experience with Catalina. She will be so pleased to read this! Best wishes, D&G
5/5
GoogleAlexander Neale has been incredibly helpful with my mother's search for a wheelchair accessible flat. He listened sensitively to what would suit her needs and has made some very good suggestions for viewings so far. He helps us move along with our search quickly, but without being pushy. Top service, unrivalled by any of the other agents so far!PositiveResponsiveness
Hi Mary, a big thank you for taking the time to leave this 5-star review, as well as your recommendation of Alexander. Best wishes from the Douglas & Gordon team in Chelsea
5/5
GoogleCatalina was very helpful when it came to answering all of my property questions. She made the process stress free. Highly recommended!
Dear Jordan, Thank you so much for taking the time to leave a 5-star review! We are so pleased that you had such a great experience with Catalina. Best wishes, D&G
5/5
GoogleJoanna has been incredibly helpful and pro active throughout our property search. She made a concerted effort to understand exactly what we were looking for and delivered lots of options. She was flexible and available for viewings at short notice. We found something through another agent in the end but would be delighted to deal with Joanna again
Hi Andy, a big thank you for taking the time to leave this 5-star review, we really appreciate it. Best wishes from Douglas & Gordon Estate Agents Chelsea
5/5
GoogleUmit Shah is a very professional agent, whose responsible attitude and friendly service left a deep impression on me. In the process of getting along with him, he was very patient to our questions and dealt with them quickly and sensitively. Thank you so much Umit Shah, you made me have a great experience at D&G.
Hi YIDAN XU, a big thank you for taking the time to leave this 5-star review, as well as your recommendation. Best wishes from Douglas & Gordon Estate Agents Chelsea
5/5
GoogleI have been looking for a flat for a while now but the service I received from d&g (especially Sophie) has been fantastic. She has spent a lot of time understanding my needs and she always brought to me the best properties that met my requirements/ budget as soon as they came in to the market. Very happy with the service received so far!PositiveResponsiveness, Quality, Professionalism
Dear Diana, we are so pleased to hear this! Thank you so much for your lovely recommendation of Sophie. Best wishes from everyone at Douglas & Gordon
5/5
GoogleKelley was absolutely fantastic. A joy to deal with 10/10
Dear Lorna, Thank you so much for taking the time to leave a 5-star review! Best wishes, D&G
5/5
GoogleI recently had the pleasure of working with Catalina from Douglas and Gordon and I can’t commend her enough for the time and effort she put into helping me find the perfect property. She was so helpful and positive and made my experience seamless. I can’t thank her enough and recommend her to any one else looking!
Dear Olivia, thank you so much for your review! This is wonderful to read. Best of luck with the house move. Best wishes, D&G
5/5
GoogleI had a great experience with D&G. Despite not finding the perfect property, Jessica Randall-May was really helpful throughout the whole process. She always remembered to send me options and call me back which can't be said for many estate agents! She was very responsive with friendly customer service throughout all the viewings.PositiveResponsiveness, Professionalism
Hi Thisal, a big thank you for taking the time to leave this 5-star review, as well as your recommendation of Jessica. We are thrilled to hear you enjoyed working with her. Best wishes from the Douglas & Gordon team in Chelsea
5/5
GoogleAlexandra was incredibly lovely and professional in assisting us with finding a place to rent. It's wonderful to have a supportive and mindful agent during such an important process. I definitely recommend Douglass & Gordon for their unmatched service.
Dear Bita, we love to hear such positive things about our wonderful people!! Thank you so much for your review. Best wishes, D&G
5/5
GoogleChristopher and Milan were very thoughtful and considerate counterparts who took the time to understand our needs and to show us all suitable options. They were always willing to answer any questions and did not hesitate to go the extra mile!
Hi Khatchig Karamanoukian, thank you for taking the time to write a review! We love hearing positive feedback. The Douglas & Gordon Estate Agents Chelsea is always here if you need anything!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Douglas and Gordon, London won Gold.
Tell us what you need and we'll put you in touch. Douglas and Gordon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
