Douglas and Gordon London reviews

★★★★★ 5/5

Google

Working with Catalina was 10/10, because of her I managed to get booked into a rental within a week which I thought was almost unheard of! Very friendly and very quick to respond, thank you so much again :)

Luke · 16 April 2025

★★★★★ 5/5

Google

Kelley Doyle was outstanding to work with! From start to finish, she made the entire process seamless and stress-free. Highly knowledgeable about the local market, Kelley provided insights that guided us in making the best decisions. She …

Laura · 16 April 2025

★★★★★ 5/5

Google

Cati was absolutely amazing to work with. She was always on it and got me exactly what I was looking for. I couldn't have asked for a better person to help me in such an important time.

Nina · 16 April 2025

★★★★★ 5/5

Google

Ed has been great to work with! He is incredibly communicative and has been really dedicated to helping me find a new home. I'm relocating to London with very late notice, and Ed has worked efficiently within the tight timeline, understanding the urgency of the move. Truly the best realtor experience I've had!

Clementine · 16 February 2026

★★★★★ 5/5

Google

Jessica is a highly professional and personable negotiator at Douglas and Gordon. I cannot recommend her enough in terms of her competence and engagement.

Gowri · 19 August 2025

★★★★★ 5/5

Google

Honestly, Catalina is a godsend. I was really struggling with finding a home and she blessed me with the house I’m at now. So charismatic and empathetic to my needs. Couldn’t have asked for better.

Aiesha · 16 April 2025

★★★★★ 5/5

Google

Joanna Carron-Brown is a fantastic agent to deal with. She is very helpful, enthusiastic, responsive, friendly and always available to guide you, answers any questions you may have. Full of helpful suggestions. Very fast and well organised. Manages multitasking smoothly. We could tell that she genuinely loves her job. With great friendliness she showed us many apartments. Her positive and jolly personality made a pleasurable experience. Thank you dear Jo. Douglas and Gordon found themselves a star in this hard working, dedicated Sales Negotiator.

Barbara · 26 August 2022

★★★★★ 5/5

Google

I’d like to take the time to thank Alexander for helping my daughter in her property search around Kensington and Chelsea. Alexander was more than helpful, patient and completely professional at all times. Alexander took the time to get to know my daughter in order to match desirable and suitable properties for us to view. His communication was consistent and courteous and I would recommend Douglas & Gordon to anyone thinking of buying or selling property in the future. ZF

Cliff · 26 August 2022

★★★★★ 5/5

Google

I had the pleasure of working with Vlad Kotski as my property estate agent, and I was quite content with his exceptional professional service and commitment to his clients. He was always available to answer my questions and address any concerns I had during my property search. I highly recommend Vlad. He's not just a great agent; he's a genuine advocate for his clients.

Jas · 29 November 2023

★★★★★ 5/5

Google

Douglas and Gordon and specifically Amelia Mist has been a superb agent to deal with, from initial contact through to moving in and after care.Amelia was very personably and helpful with suggestions, especially as I was not able to visit the property prior to the lease being confirmed. She is true credit to the Douglas and Gordon team, and made the difference between choosing which agent to assist me in my search for a property. Thank you Amelia!

David · 26 August 2022

★★★★★ 5/5

Google

The service we received from Chris Howard and his Team, especially Joanna, Melody and Alexander, was second to none. We placed our property on the market at a very difficult time, immediately prior to the pandemic, but D&G delivered the goods and we sold two weeks ago. Very professional, helpful and friendly, especially when keeping the solicitors, on both sides, on their toes. Thank you. Jane and I would like to wish you every success for the future.

SJ · 26 August 2022

★★★★★ 5/5

Google

Melody was exceptional from day one. Professional, efficient, responsive, accommodating to all my requests, from viewings, to access to the property as and when I wanted, on my schedule. Emails were always promptly responded and attended to when present and when absent. Importantly she stepped in and helped expedite negotiations. I didn’t expect my property purchase to go ahead as quickly as it did and Melody and her team played a big part in that. Thank you!

Eliana · 26 August 2022

★★★★★ 5/5

Google

Umit Shah, his manager Sharlotte, and Katie have been extremely helpful throughout the tenancy agreement process. Umit was easy going enough to communicate via text messages and would always come back to me whenever I had any questions. Despite some complexities with the property and my situation, D&G team was responsive and supportive. It also seemed like their process is more structured and professional. There were many set steps but seemed more reliable in the end.

Sangeun · 26 August 2022

★★★★★ 5/5

Google

Worked with Catalina and couldn’t be happier with her job. She is extremely nice to work with, she has great attention to detail and had our preferences in mind throughout the entire process. Really recommend her services and will try to work with her again in the future if possible!

Marta · 27 May 2024

★★★★★ 5/5

Google

Thank you so much to Catalina for all of your help and support through our moving process. We couldn’t be happier and will definitely be contacting you again next time. We truly couldn’t recommend anyone better for the job!

Niamh · 18 November 2024

★★★★★ 5/5

Google

It was a pleasure to deal Christopher Howard and the team at D&G for the sale of my property in Chelsea. Despite the challenges of selling a property during the pandemic, they never gave up and kept pushing to help achieve an outstanding sale price. It then took just 3 weeks from offer to completion thanks to their swift actions. I'm happy to recommend them to anyone selling their property in the area!

Matthew · 26 August 2022

★★★★★ 5/5

Google

Chris Howard was our main contact at D&G when we decided to appoint them to sell our flat in Nell Gwynn House. At all times, Chris kept us in touch with the marketing, the viewings arranged, the feedback after each viewing and the overall state of the market. Always helpful and responsive, Chris - very ably assisted by his colleague Melody - found us a buyer and made sure to see the transaction through with the Buyer’s solicitors until the successful exchange and completion. We can, therefore, very highly recommend Chris, and the team at the Chelsea office of D&G, to anyone looking to sell a property in their catchment area.PositiveResponsiveness, Professionalism

Nick · 26 August 2021

★★★★★ 5/5

Google

I was never a big fan of estate agents, due to back experience in the past. But after dealing with Doug from Douglas and Gordon estates my mind has been firmly changed. Trying to rent in London is a headache in itself but Doug made the whole experience effortless and stress free. From multiple viewings at times to suit me, all the information I could ask for, prompt responses to any questions. To sealing and negotiating a great deal. Doug is paving the way for a new breed of trustworthy, hardworking and honest estate agents!

Pax · 26 August 2021

★★★★★ 5/5

Google

I decided to engage multiple agents for the marketing of my apartment. It was Chris of Douglas & Gordon who carried out the initial appraisal and I felt confident that he was the right person to entrust him with the sale of my apartment. Chris found a buyer within a week and secured the full asking price during further negotiations. He kept me informed and has been professional, polite, honest and calm in all his communications in person, by phone and emails. I highly recommend Chris of Douglas & Gordon and wish him well.

Luisa · 26 August 2021

★★★★★ 5/5

Google

One of the best experiences with real estate agents in the area. Alexander Neale was unvaryingly kind, professional and accommodating. He gently followed up and followed through with precise responses to all the queries we raised while visiting properties. He is actually the only agent who takes proper notes of what we discussed. Alexander is also great at thinking outside the box and showing properties in areas we had not initially thought of. A real partner in our property search.PositiveResponsiveness, Quality, Professionalism

Frédéric · 26 August 2021

★★★★★ 5/5

Google

Totally trustworthy and very hardworking! After having previously had bad experiences with lettings I was so pleased to find Hannah. She listened to my concerns and took them on board. From the moment she and her team took over things went smoothly, and they found me an excellent tenant. Also, I loved the fact that I got weekly updates from her and her team. It felt like a bespoke service, and I would recommend Hannah and her team without hesitation.PositiveResponsiveness, Professionalism, Value

Zoe · 26 August 2021

★★★★★ 5/5

Google

Katie was absolutely fantastic in helping my wife and I find a great new flat under tricky circumstances, to say the least. She quickly understood what we were after, was hugely responsive throughout the process, and just generally went the extra mile to make things as pain-free as possible for us. We'd had a mixed bag with estate agents in the area before, but can 100% recommend Douglas & Gordon based on our experience with them - and Katie in particular!PositiveResponsiveness, Quality

James · 26 August 2021

★★★★★ 5/5

Google

My partner and I had been looking for a property to rent and stumbled across Douglas & Gordon with their beautiful properties. Our agent Katie Gass from the Chelsea office was incredibly helpful and drove across London with us to look at numerous properties. She was really friendly, professional and well organised and always had answers to all our questions. Once we found the place we wanted to go for she helped us secure it and went through the entire process with us, not getting tired of our endless questions and phone calls. We would really recommend Katie as she quickly picked up on what we liked and was just extremely helpful and nice.PositiveResponsiveness, Quality, Professionalism, Value

Lisa · 26 August 2021

★★★★★ 4/5

Google

I was helped by Joanna to find a property in London. She was very proactive in suggesting properties and gave alternatives to the ones I normally looked at. She could also see all the positive angles to a property and would suggest how one can get the most out of a flat. All in all a very personable interaction.

Bahman · 26 August 2023