Trusted Agent profile · London
Verified
★★★★★
257 reviews across 2 platforms
299 Westbourne Grove, London, W11 2QA
Part of Douglas and Gordon, see every office.
Douglas and Gordon's office in London, at 299 Westbourne Grove, is rated 5.0 out of 5 across 257 reviews on two platforms, including 256 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Douglas and Gordon, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThis team is just a joy. Extremely professional and kind staff that always go out of their way to provide the highest level of customer service.
Dear Sisse, that is fantastic to hear! We really appreciate your recommendation of the team. Best wishes from everyone at Douglas&Gordon
5/5
GoogleAn amazing team. Felt more like a family who had our best interests at heart. Michelle Merritt and Clementine D'Arcy Clark worked tirelessly for us, always available to speak to and provided advice and guidance every step of the way. You will not meet a more wonderful group of people. Their professionalism, passion, service and knowledge shined in every aspect, truly brilliant!
5/5
GoogleI rang the team to find out more about properties to rent and Evie couldn't have been more helpful in connecting me to the right office
Dear Jessica, thank you very much for taking the time to write this review! Best wishes from everyone at Douglas & Gordon
5/5
GoogleGood communication throughout between the agent and buyer, and the agent kept in good contact with the vendor, which helped move things along also.
Dear G D , this is great to hear! Best wishes from everyone at Douglas & Gordon
5/5
GoogleIt was a pleasure to meet Mark and to boost our property search in London. Looking forward for the great result!
Hi Maria, thanks for writing this amazing review! We're so pleased to hear you've been so impressed, and we look forward to working with you in the future. Best wishes from the Douglas & Gordon team in Notting Hill
5/5
GoogleHarry’s been very helpful in our property search so far. Looking forward to working with him and the team going forwards.
Hi John, thanks so much for taking the time to leave us a 5-star review! We are delighted to hear how much you've enjoyed working with Harry. Best wishes from the Douglas & Gordon team in Notting Hill
5/5
GoogleBeen interacting with Emilie Antoine regarding my property search. She is very friendly, helpful and attentive to my buying needs and criteria. Recommended!!!
Dear Afsheen, we really appreciate your recommendation! Best wishes from everyone at D&G
5/5
GoogleWonderful support from Harry Ellis and Hermimi Gable in our home search. I appreciated their dedication and commitment to us.
Hi Bruna, a huge thanks for writing this review. We are so glad to hear that you had a good experience working with Harry & Hermimi. Best wishes from the Douglas & Gordon team in Notting Hill
5/5
GoogleWorking with the team at the Notting Hill office was a delight! Would recommend to anyone looking to buy/sell in the area.
Dear Erfan, we really appreciate your recommendation! Best wishes from everyone at Douglas & Gordon
5/5
GoogleGreat service. Emilie took us round a few properties with enthusiasm, professionalism always following up to hear our thoughts and feedback!
Dear Maxime, thank you for taking the time to write this great review of Emilie - we truly appreciate it! Best wishes from everyone at Douglas&Gordon
5/5
GoogleI really liked Henny and probably chose D&G mainly because of her. She was enthusiastic about my flat, and when asked for her advice, had really useful suggestions about getting it ready for rental, including what colour I might paint the walls. Another factor in choosing D&G was their free dressing service. After refurbishing the flat, it was let within the week.
5/5
GoogleErfan and Michelle have helped us select the flat we desired and have supported us through the whole process - top marks!
Dear Giorgio, we are so pleased to hear you found the flat you wanted! Best wishes from everyone at Douglas & Gordon
4/5
Google4.5 ie 9/10 - very professional service. Hugely knowledgeable staff.
Hi Lionel Jones, thanks so much for taking the time to write this recommendation. We are so glad you had a wonderful interaction with our team, and look forward to working with you in the future! Best wishes from Douglas & Gordon Estate Agents Notting Hill
5/5
GoogleACT Property have been working with D&G on Westbourne Grove for over 5 years. They have always been hugely professional and their customer service is second to none. The current team are hugely knowledgeable in all things property and they seem to have a real passion in what they do. I genuinely could not recommend them highly enough.
5/5
GoogleMichelle and Jasper are extremely professional and super nice. I wholeheardedly recommend Douglas & Gordon to anyone who wishes to sell their property.
Dear Rui, how kind you are! Many thanks and best wishes from all of us at D&G
5/5
GoogleAlthough we didn't purchase our property through Kate in the end - we did work with her closely and we were both were impressed by her professionalism, customer focus and knowledge of the local market. Had she had the right property for us on her books, we would most definitely have bought through her!
5/5
GoogleAn absolute pleasure working with Harry Ellis at Douglas & Gordon - would easily recommend!
Hi Henry, a big thank you for your recommendation. Best wishes from Harry and the Douglas&Gordon team in Notting Hill
4/5
GoogleFantastic support from all the staff in the Kensington branch in selling my mother's flat. Great personal touch and highly recommended
Dear Sarah, many thanks for taking the time to write this lovely review! Best wishes from everyone at D&G
5/5
GoogleThanks to the D&G Notting Hill team for getting our flat sale over the line in quick time when we needed to move quickly to ensure we didn't miss out on the house we wanted to buy! They realised the urgency and put all hands to the pump - most appreciated.
5/5
Googlethe team at D&G were fabulous and managed the whole process professionally throughout...
Hi Sean, thanks for writing this great review, we really appreciate it. Best wishes from the Douglas & Gordon team in Notting Hill
5/5
GoogleEmilie Antoine showed a lovely flat to us at Chepstow Villas, London.
Hi Bei, thank you so much for taking the time to leave us a 5-star review. We're so happy to hear you had a great experience working with Emilie. Best wishes from the Douglas & Gordon team in Notting Hill
5/5
GoogleHarry Ellis has answered our concern professionally.
Hi Taobao, thanks for leaving this 5-star review for Harry. Best wishes from the Douglas&Gordon team in Notting Hill
5/5
GoogleVERY HELPFUL & FANTASTIC
Hi Patrick, thanks for writing this fantastic review, we really appreciate it. Best wishes from the Douglas & Gordon team in Notting Hill
5/5
GoogleThe Notting Hill team couldn’t of been more helpful and professional, would highly recommend!
Fantastic to hear this James. Thank you for taking the time to leave us a review. Best wishes from everyone at D&G.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Douglas and Gordon's London office has 257 reviews across two platforms: 256 on Google, 1 on View Agents.
Douglas and Gordon London is rated 5.0 out of 5 across all 257 reviews, and 5.0 out of 5 on Google from 256 reviews.
Yes. In The Trusted Agent 2026 awards: Douglas and Gordon, London won Gold.
Douglas and Gordon London, 299 Westbourne Grove, London, W11 2QA.
