Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you
Donalina is always very responsive and takes action whenever we need her. Thank you
Candas · 14 February 2023
Agent replied · 28 October 2023
Dear Candas, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJessica Carson was very efficient and…
Jessica Carson was very efficient and helpful- would recommend.
Sarah · 14 July 2023
Agent replied · 28 October 2023
Dear Sarah, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWe are most thankful to Alistair…
We are most thankful to Alistair Maclean who worked with us in getting a matter over the line in a timely manner. His fast responses and head on approach meant all parties involved were well informed. We look forward to working with him again in the near future.
Veena · 16 February 2024
Agent replied · 24 March 2024
Dear Veena, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience with Alistair
We recently exchanged contracts on a transaction. The agent was Alistair Maclean. He was great throughout with chasing all parties to bring the transaction to a successful conclusion. This transaction involved a slow management company and Alistair assisted in chasing until we received all required responses.
Elena · 26 March 2024
Agent replied · 23 August 2024
Dear Elena, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleWe were beyond pleased with the help we received in finding a flat and in securing it . Jamie and Ian held our hands from the outset to to the time we were approved. As foreigners not knowing the system, this extra attention was most appreciated.The knowledge , accessibility and professionalism of this team is wonderful. We cannot thank you both enough for making this happen.
Eden · 31 August 2022
Agent replied · 28 May 2023
Dear Eden, we really appreciate you having taken the time to post this 5 star review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Ria Burton, Customer Relations Team
★★★★★ 5/5
TrustpilotLouisa was absolutely brilliant to work…
Louisa was absolutely brilliant to work with and made the transition to the new flat completely seamless. One of the finest estate agents in London.
Joe · 18 August 2021
Agent replied · 28 October 2023
Dear Joe, thank you for taking the time to leave us a 5* Trustpilot. We are pleased that read that you had a great experience and wish you the best of luck in your new home. Kind Regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotHannahLe Sueur from Dexters has been…
HannahLe Sueur from Dexters has been helping us find an apartment in London. So far, her approach and mannerism has been exceptional. She anticipates what we are looking for and has offered to show us lots of different properties. Finding the right home takes time and i am confident that Hannah will get us there soon.
Nadia · 26 July 2023
Agent replied · 28 October 2023
Dear Nadia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotLooked around a few flats in Chelsea…
Looked around a few flats in Chelsea harbour area. Will was fantastic, very helpful and was able to answer all my questions.
Phil · 12 February 2022
Agent replied · 28 October 2023
Dear Phil, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat example of Property Management
Donalina at the Kingston branch has been of great help organising some remedial work at the property we currently rent. She has kept us up to date every step of the way and is very efficient. She is a great asset to the Property Management team and we are grateful for her help.
Bojana · 12 October 2023
Agent replied · 28 October 2023
Dear Bojana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotNicole. A great property manager…
Nicole is the best property manager I’ve had in 8 years of living here. Open, honest, friendly and diligent. She gets things done!
MFJ · 14 December 2021
Agent replied · 28 October 2023
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotDavid Was Fantastic!
We have been looking for a home to purchase in London for a while now and my wife and I have been blown away by how poor some estate agents are! Shocking! But when we met David at Dexters he has simply been the best we have seen! So helpful on so many levels, very professional, on time and went above and beyond to help find us what we were looking for!
Oliver · 11 October 2021
Agent replied · 28 October 2023
Dear Oliver, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service
I want to praise Donalina Gargrupe who is working in Kingston branch. She is efficient and very helpful. I also received good comments about Donalina’s service from my two tenants recently when I conducted a view of the house. We all would like to rate Donalina’s service 10/10. Helen Ng
Helen · 19 December 2023
Agent replied · 28 October 2023
Dear Helen, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDona has been efficient
Dona has been efficient, professional and works well with me and my tenants
Andrew · 17 February 2023
Agent replied · 28 October 2023
Dear Andrew,Thank you for taking the time to leave a lovely review regarding Dona. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotSo disappointing that this service have…
So disappointing that this service have forgotten it is about customer service. we are never going here again and suggest others demand respect. World is full of fraud.
Tobin · 10 November 2020
Agent replied · 28 October 2023
Dear Mr Frost, Please could you contact me as a matter or urgency with further details as to which office you have been dealing with. This is a serious allegation in relation to fraud and something that we need to look into straightaway. I look forward to hearing from you as I am unable to find any details relating to you under name alone as a client or customer of ours. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotEloisa Williams at Dexter's Richmond…
Eloisa Williams at Dexter's Richmond was punctual, friendly and knowledgeable. I'd have no hesitation recommending her, or Dexter's Richmond, to anyone.
Alexander · 9 March 2022
Agent replied · 28 October 2023
Dear Alexander, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotLetting my property in Wapping
I have been letting my property in London for many years with fantastic service and attention from Natasha Bedenik - always practical and helpful with her advice and support. Over the years I have come to really value the benefits of a long term relationship with a such a highly competent agent.
Mark · 24 October 2023
Agent replied · 28 October 2023
Dear Mark, Thank you for taking the time to leave such a greatreview, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat communication
We have been renting through Dexters for several years now, and our local Team Manager Graziana (Muswell Hill) has always been so responsive and quick to react to any issues we have with the property. Great communication and we feel she genuinely cares about our experience as tenants. It's truly appreciated.
Teresa · 15 November 2023
Agent replied · 24 March 2024
Dear Teresa, Thank you for taking the time to leave a lovely review regarding Graziana. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotKnowledge beyond her years
I recently dealt with Ellie Chandegra who was brilliant! Charming, intelligent and knowledgeable with a clinical edge. I would have no hesitation in recommending Ellie and her team.
Beau · 20 October 2020
Agent replied · 28 October 2023
Dear Beau, Thank you for taking the time to leave such great feedback regarding your experience with us. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 1/5
TrustpilotDexters will not care about you
We are a current tenant and have raised multiple issues with the landlord however Dexters continually give us messages that they are following up on the issue but no correspondence from there on. Issues like a broken fridge took more than 2 weeks to be sorted and we have outstanding issues that have been "followed on" for months.Dexters have shown they will align themselves with the landlord and not the tenant.
Leo · 4 November 2021
Agent replied · 28 October 2023
Dear Leo. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotMany thanks to Gareth who was…
Many thanks to Gareth who was professional, efficient & proactive when helping us progress with our house move. Many thanks for his great customer service and diligent efforts.
Ryan · 15 October 2020
Agent replied · 28 October 2023
Dear Ryan, Thank you for taking the time in providing such lovely comments about Gareth. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 1/5
TrustpilotLied and mislead
When leaving a joint tenancy, all parties spoke to Dexters, agreed everything and notice was handed in. 3 months later went back on explicit guidance to try to extract additional charges from both tenant and landlord. Staff member was unhelpful and lied about past advice given. Do not recommend working with this company.
Ewan · 21 September 2023
Agent replied · 28 October 2023
Dear Ewan,I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotRecently used the Battersea branch to…
Recently used the Battersea branch to move and Zendeca made the process so seamless and stress free - thankyou!
Lottie · 30 May 2022
Agent replied · 28 October 2023
Dear Lottie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you
I've been involved with Dexters for many years now and I just wanted to leave a review for Claire Gallagher. You done a fantastic job and it's always a great experience taking on the projects you put forward to me and team Mason's plumbing and heating services. Also Professional and Efficient.
Lee · 9 November 2023
Agent replied · 24 March 2024
Dear Lee, Thank you for taking the time to leave a wonderful 5* Google review. Claire will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotTia Blackmore-Saunders of Dexters…
Tia Blackmore-Saunders of Dexters Clapham High Street Estate Agents was helpful in sorting out a plumbing issue we had.
Customer · 24 May 2022
Agent replied · 28 October 2023
Thank you for taking the time to leave us a review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.