Trusted Agent profile · London
★★★★★
2,646 reviews across 2 platforms
87 Stroud Green Road, London, N4 3PX
Dexters's office in London, at 87 Stroud Green Road, is rated 4.4 out of 5 across 2,646 reviews on two platforms, including 333 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI would like to thank Christopher Charles for all their help. Arif was extremely helpful and friendly. Great service.
Dear Magda, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotIncompetent and repugnant people
The most incompetent, rude and malicious people that I've ever encountered. We had the misfortune of using Dexter's for a recent let. We made a number of requests (formally) as part of our offer which were agreed to but were never provided. Dexter's handled the issue incredibly poorly, accusing us of lying and asserting that any requests on the official offer form were not binding (!?!?!). They refused to engage before I told them I'd complain to the ombudsman and provide recordings of the calls where we agreed everything. At which point they apologised and financially compensated us for their mistakes.When we moved in, we complained that they'd not bothered to clean the carpet (it was so filthy we couldn't put any bags in that room). They refused to resolve it. The final straw was when we moved out (having paid for professional cleaning), they stated that the flat was only 'domestically' cleaned and wanted to deduct money from the deposit.These people are cretins. Following a nuclear apocalypse only cockroaches and former Dexter's estate agents would still be roaming the planet, attempting to charge people for mistakes that they themselves had made. Disgraceful.
Dear Martyn, We are very disappointed that you remain unhappy with Dexters at the end of your tenancy. At the outset we did all we could to resolve the issues of your move in. The Landlord will be reviewing the Check Out report in order to finalise the deposit and we will be responding directly to you regarding your other areas of complaint in relation to Dexters. Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotGreat service all around
Great service all around. special thanks to Indre.
Dear Zlatan, Thank you for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery helpful staff!
Many thanks to Jaden for helping me with my property search, very kind and well mannered, I do hope to work with you again in the future.
Dear Hamza, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotSuch a positive experience…
Such a positive experience with Magnus at the Dexters London Bridge branch. As first time buyers it’s a completely new process for us, but we are lucky enough to be dealing with Magnus who has since patiently taken the time to thoroughly understand our search requirements and from day one showed us some really good choices. As of now we’re still in the decision making stage but looking forward to seeing more properties and hopefully come to a final decision soon.
Dear Hannah, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
1/5
TrustpilotDexters Putney
Dexters Putney, London, have been the absolute worst estate agency I have ever dealt with. WHAT A SHAMBLES!! They have no idea what they are doing. Telling us numerous lies which I know is standard of these estate agents, to writing contracts incorrectly and having to sign multiple times due to their errors. They were beyond pushy and the whole moving experience has been so much worse than it needed to be due to these inexperienced agents. God help me the next two years dealing with them at my new flat! Oh an Lettingshub, stop harassing us to purchase home insurance!
Dear Sonia, Please could you contact me directly with your details and the property this relates to in order that I can pass this to the Director of the Putney office to look into. I am really sorry to read that your experience with our Putney team was not as we would have expected and am keen to ensure that this does not happen again. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotBen Surman- Dexters Kingston
Myself and three others acquired a rented property through the Kingston branch earlier this year, dealing with mainly Ben Surman who provided excellent customer care and was very thorough in answering any questions we had. The experience overall felt very personal, all of us living here being students and first time renting a property; everything was explained for us and ran as smooth as could be expected. would recommend both Ben and the Kingston branch for any local people looking for property options.
Dear Ryan, Thank you for taking the time to leave a great five star review about your experience with Ben in our Kingston office. Feedback is really valued by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
1/5
TrustpilotUnprofessional bullies
I had an absolutely appalling time dealing with Dexters. They expected me to move into a flat with trash left in every room, unsafe electrical works, and a terrible smell. Bullied and harassed me. Elinor Ward, office manager, yelled at me when I complained about the state of the flat. Stephen Dean, Director, Told me there was nothing I could do because I signed the contract and paid the deposit and six months rent. They’ll take your money and run!!! Be careful.
Dear Madam, We are concerned to read your comments but I understand that your complaint is currently being dealt with by Stephen Dean in our South Kensington office. This will be responded to in line with any contractual agreements that you have in place and I can assure you that if there is any proven inappropriate behaviour by any of our staff, this would be dealt with through our internal disciplinary procedures. Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotHigh skills in follow-up We have dealt with a number of agents…
We have dealt with a number of agents over time and have noticed a crucial difference between them, which, in simple terms, is the quality of following-up. Since buying and selling homes can be very complex, it is very reassuring to know that an agent is on top of the process and is active in moving matters through the various stages. In this demanding work we have found Dexters unusually well supplied with staff fully skilled in that. For us especially we would single out the great help received from Magnus at Dexters London Bridge, and also Lauren in charge of the office admin. Professionalism at this level is not widely available.Gordon and Laura Redding
Dear Gordon, I was delighted to read the comments in relation to our London Bridge office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
5/5
TrustpilotExcellent service from Rupal Patel…
Excellent service from Rupal Patel based at Kentish Town and Camden Branch.We are first time buyers and viewed a lot of properties with many different estate agents. From the moment we met Rupal Patel from Dexter’s we could tell that he was an expert in the field, he walked us around the house giving us our space and his in-depth knowledge of the area and property. We did not feel rushed nor was he your typical pushy agent, just gave us all the facts and told us there was an offer on the house which his clients were likely to go to best bids which he had mentioned prior our viewing. If you are looking to sell or buy we recommend you talk to Rupal Patel, he is a true expert in the field.
Dear Neena, Thank you for your kind words regarding Rupal and our Kentish Town office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
TrustpilotNo issues in recommending Dexter's.
I had been a Landlord in Kingston for over 13 years and had a fully managed arrangement with a local rental agency. I began to feel that we were being taken for granted and that our custom was not valued. Decided to look at other agencies in Kingston to review the competition and see what was on offer. A number of agencies viewed our property but Sonia De Abreu of Dexter's made a strong case to ensure her agency was the best option for us. Having selected Dexter's Sonia ensured the transfer between agencies was seamless and hassle free. Joanna Dear and the property management team at Dexter's have been excellent in managing the early months of our new tenant. No issues in recommending Dexter's Letting Agency in Kingston.
Dear Philip, I was delighted to read your comments about Sonia and Joanna in our Kingston office and will ensure that these are passed on to the team. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
1/5
TrustpilotWorst estate agents & fake reviews
Throughout the whole process these guys have been hammering us with emails and calls to finish our references within 24 hours of putting down a deposit, but ignored all of our emails and calls whenever we had questions. Once contracts came out (in which they took their time), Ryan wanted us to sign within 12 hours and refused to discuss the illegal clauses they'd put in against the Tenancy Act of 2019. We politely asked for an explanation/ breakdown of their extortionate fees or removal of the clause, and only got extremely rude answers refusing to 'discuss this any further' despite there being no discussion in the first place. There also seems to be a bunch of fake 5* reviews left after every bad review. Kept trying to keep all communication via phone call and refused to have any negotiation in writing as well.
Dear Seetha, I am sorry to read your review and have asked the Director of the office to look into this with the team. I can assure you that we do monitor all Trustpilot reviews and cross check with our database when we are able to identify the Trustpilot user. Our service levels are really important to us and we appreciate you bringing this to our attention. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleThey were fast and effective in marketing the property. Izzy worked to have two offers in within a week. Very happy with the service.
Dear Lucy, Thank you for taking the time to leave a wonderful 5 star Google review. Izzi will be thrilled to read your kind comments. Kind regards, Asma
5/5
TrustpilotIt was a pleasure dealing with Alex…
It was a pleasure dealing with Alex Broderick of Dexters Hampstead. She is a pleasant, efficient agent who effectively negotiated with us on behalf of her client to close a lease agreement. We viewed the property at 09.00, and had concluded a deal on the property by 17.30 that day, not withstanding that her client was 5 hours west of London. She has facilitated everything since then. I would therefore be happy to recommend her to any future client of her agency.
Dear Robert, Thank you for taking the time to provide such lovely comments about Alex in our Hampstead office. I am delighted to hear that you will be recommending her and will make sure to pass your comments on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
TrustpilotMy mother passed in Jan 2019 and two of…
My mother passed in Jan 2019 and two of us, as executors had to sell her flat in difficult market conditions. We were a bit reluctant to reduce the price and Dexters accommodated us as we held out for a good offer. We agreed an offer in Jan 2020 but that fell through in March, then they found a new buyer for us in August.Dexters were a real support in this difficult process, including being willing to go round and help sort stuff out over the period the flat was unsold. Our family is very grateful to them for all their help, including help in 2014 when my mother downsized into that flat. It was just right for her after a difficult period of flathunting.Highly recommended.
Dear Calduron, Thank you so much for taking the time to post this review for our team. We appreciate that there are often difficult circumstances related to a sale and they will be delighted that you have left such a lovely review for them in relation to this. I would like to wish you well in these generally difficult times and for the future and we would of course be delighted to hear from you if we can be of assistance to you again. Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotDexter’s Chelsea Harbour were…
Dexter’s Chelsea Harbour were absolutely brilliant. Will answered all my questions and helped us find the perfect place, so thank you and couldn’t recommend more!
Dear Toby, Thank you so much for your comments,Will will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters (Finsbury Park) helped me find…
Dexters (Finsbury Park) helped me find a flat within days of sending an inquiry. The whole team has been amazing so far at providing excellent service. In particular, Bailey, has been very helpful and caring with all my questions after I moved in. Highly recommend!
Dear Eleni, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
1/5
Trustpilotstay away from them if you could
stay away from them if you could. The most unprofessional agent i have ever dealt with, no response in emails, not answering calls while team members clearly do not communicate. I had my flat on market by them and they would automatically confirm viewings at my place without notifying me in advance and warn me that they have my key if i am not around while i am extremely uncomfortable with it (and this is during covid time)
Dear Sir/Madam, It is disappointing to read that you are not receiving the service we would expect from any of our teams. I would very much appreciate it if you could email me directly with details of which office this relates to and this will be looked in to by their Managing Director. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotProperty Management
I don't normally write reviews, but I have a new property manager, Joanne. I'm very pleased with her management of my property. She is very professional and takes personal ownership with matters as they arise. More importantly, she is excellent with my tenants and supportive to me providing pragmatic advice and cost effective solutions.
Dear Riley, I am sorry to read your 1 star review. I note your comments have been passed to Alex Cooke, the Managing Director as well as Charmaine Grant who I understand has since reached out to you. Asma Chughtai, Customer Relations Team
5/5
TrustpilotSince Natasha took over
Since Natasha took over, we've never had to wait too long for any issues to be fixed/solved, at the very least, she lets us know what's going on and when we can expect some movement. She has managed the renovation of our kitchen and our contract renewals with minimum fuss. Her communication is great._
Dear Lanre, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do not hesitate to contact us. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI’ve been dealing with Lily and Jamie and they have assisted me amazingly throughout my property search, they have been very helpful and I would definitely recommend them to a friend!
Dear Ellie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotFantastic experience with Jadasa
I want to write to say how incredibly satisfied I’ve been with the lovely Jadasa who manages our rental property. Any problem that we’ve had so far with the property was treated well within 24 hours, with super competent technicians being sent in. Jadasa makes us feel listened to and valued, and this is priceless!
Dear Laure, Thank you for taking the time to leave a lovely review regarding Jadasa. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat service from Jada
After some back and forth with my previous landlord, the property manager Jada Palmer entirely sorted the issue, she liaised with the landlord after the difficulty I was having. She was quick, efficient and had great all round service, can’t thank her enough for the attentiveness she showed to get this issue resolved.
Dear Nn, Thank you for taking the time to leave a lovely review regarding Jada. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat team, great attitude - Thank you Marlon for exceptional service
If I could give Dexters Muswell Hill a 1000 stars I would. Marlon’s service was exceptional, and nothing is too much trouble for him. He went above and beyond for us and would have no hesitation in recommending him to anyone!! He called when he said he would, kept us in touch at every stage of the sale and was just great to deal with. Great team, great attitude - Well done and Thank you
Dear Laura. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. We wish you all the best. Kind regards Asma Chughtai Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters Finsbury Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Dexters Finsbury Park won Gold in The Trusted Agent 2026 awards.
