Trusted Agent profile · London
★★★★★
2,646 reviews across 2 platforms
87 Stroud Green Road, London, N4 3PX
Dexters's office in London, at 87 Stroud Green Road, is rated 4.4 out of 5 across 2,646 reviews on two platforms, including 333 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGood Property Management
Good Property Management- Louis Preston is great.
Dear Nicola, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWould recommend.
I sold my London flat through Dexters St. Johns Wood branch, I have to say that they were superb. It took a while - during the pandemic - difficult time and a lot of hoops to jump through, but it was all made easier by the responsive staff that seemed really on it all the time. They always got back to me or picked up the phone, hustled to get my property sold and the sale completed and were super positive. They're quote was slightly higher than some other estate agents, but looking back, very worth it. Would recommend.
Dear Talita, Thank you for your kind words regarding our St Johns Wood office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
TrustpilotGrace at Dexters Richmond has been…
Grace at Dexters Richmond has been extremely efficient during contract renewal. Excellent communication!
Dear Charlie, Thank you for your lovely 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotLesson - choose the estate agents with the lowest commission
We chose Dexters estate agents because they assured us in writing that they could sell our house for a decent price. In the end, the price was £170,000 less and we lost out on most of this sum whilst the estate agents lost only 1.5% of this amount, and they did not even offer to lower their commission rate for their failure to live up to their promises.We should have chosen the estate agents with the lowest commission rate instead of the flashiest fakiest image, as these would have obtained for us the same final sale price, as buyers register with all the local estate agents anyway.
Dear Sir/Madam, I have been unable to locate your details on our database and would appreciate it if you could contact me directly with regard to your comments as we would like to look into this for you. I look forward to hearing from you. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotAlistair MaClean was helpful and…
Alistair MaClean was helpful and proactive in ensuring that all parties were fully informed throughout the conveyancing process and acted as a great liaison between solicitors. It would be great to work with Alistair again in the future.
Dear Jane, Thank you for taking the time to leave a wonderful 5* review. Alistair will be thrilled to read your kind comments. Kind regards, Asma
1/5
TrustpilotNot as I would have liked.
My rental went far from great.I reported the need for a kitchen repair and it never got resolved. It felt disrespectful. When they have the rent, that’s it. I won’t be using them again.
Dear Gcler, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
1/5
GoogleAvoid. Bullying, pushy tactics and terrible communication. With zero documents signed or any written consent given they appointed themselves agents of our property after just a valuation and some phone calls, including placing a ‘For Sale’ sign without anyone’s knowledge! Our emails explicitly saying we were not making a decision on agents yet were ignored, they didn’t inform anyone they were placing the sign and denied that they acted unilaterally.
5/5
TrustpilotLindsey was very responsive to our…
Lindsey was very responsive to our questions. Assuring use throughout the moving out process, which can be stressful.Would recommend again!
Dear Peter, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotChelsea office Nicholas Marakis
I sold a property assisted by Nicholas Marakis from the Chelsea office. It was a difficult ask in the present time being a 1 bedroomed flat. He found a buyer who then pulled out but identified a second cash buyer with a completion within 1 month of the offer. It was hard work for him and I had to drop the price but he kept me informed with calls at least every week. Both the buyer and myself were pleased with the deal which is difficult to achieve.
Dear Ian, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to Nick and our Chelsea office. Kind Regards, Evie Fisher Customer Relations Team
5/5
TrustpilotLiz …
Liz was very helpful and very professional with her service. Would definitely recommend her, she had great expertise and advice and was very patient when answering all of my questions! Thank you.
Dear Is, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
1/5
TrustpilotPoor services by Isleworth dexters…
Poor services by Isleworth dexters branch . The manger Jimmy need to learn how to talk he is very aggressive towards customer. Complaint made to the financial ombudsman.
Dear Kishaan, I am very sorry to read your comments and understand that this matter has been reviewed by the Director of the office already. However, if you remain dissatisfied, please write in with full details to me and we will then issue our final viewpoint. If you remain unhappy with this, then you can refer to The Property Ombudsman and details of their complaint procedure can be found on their website www.tpos.co.uk. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotAVOID LIKE THE PLAGUE (Northfields
AVOID LIKE THE PLAGUE (Northfields, Ealing Branch) Where do I even begin?! Made our house sale an absolutely horrendous experience. Typical worst kind of sales people you will come across - only interested in the sale and NOT the customer. It absolutely beggars belief at how shocking their "communications" strategy is. TWICE failed to inform us that an agreed sale had fallen through. They tell you lies about the position of the buyer to keep you on the "hook" - one was supposed to be a cash buyer and turned out he never was - even more unbelievable was this "buyer" never had an agreed mortgage in place either. So, to be clear , they said they had a buyer, which we accepted an offer from, then only to be informed 2 months later that this "buyer" couldn't actually afford our house in the first place!!! And we only found out... after chasing them (dexters). I'll paraphrase the conversation (agent with upbeat voice).."unfortunately the buyer couldn't afford your property in the end - so, it's not great". Yes, it's "NOT GREAT" IS IT! Furthermore, they kept booking people in even when we'd said no more bookings , and then STILL booked people in after we had terminated the contract with them ! These people are unprofessional beyond belief with no regard for customer service - they are simply interested in the sale. I've been telling all my friends and family about this awful "estate agent" . Also, they ignore your emails - unless it is in their interest to reply - and never get back to you when they say they will. They epitomise why agents have such a bad name - actually, they probably started the bad reputation in the first place.
Dear Martin, We were very disappointed to read your review and this has been passed to the office and Director Alex Gale will be reviewing your comments with the team. Our service levels are really important to us and we do appreciate all feedback in order that we can review our processes and learn from this. Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotJoe - Dexters Wapping
Joe from Wapping was knowledgeable and very professional throughout, understanding my requirements perfectly. I would highly recommend Joe and Dexters as a whole if your looking for a property in the area.
Dear Taylor, We greatly appreciate you putting aside the time to submit a review about Joe and our Wapping Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. Kind Regards, Evie Fisher Customer Relations Team
5/5
TrustpilotAmazing Work Maida Vale
Great experience with Dexters Maidavale! Thank you to Karishma and Negin
Dear Simon, Thank you for taking the time to rate your service with our Maida Vale office. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDaniel Burrel is a star
Daniel Burrel is a star. His wisdom and knowledge about property are unparalleled
Dear Mustafa, Thank you for taking the time to leave a wonderful 5 star Google review. Daniel will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexter’s delivers
Dexter’s Notting Hill are a highly professional and outcomes-focused lettings office. I was at all times confident that my search (led by Fran, office managed by Connor) was in capable hands and that I would be dealt with genuinely and efficiently. I dealt with multiple agencies in my search and Dexters delivered with a signed tenancy on a preferred property quicker than any of their competitors and with a true interest in matching my criteria with their asset list. Would recommend. Tim
Dear Tim, Thank you so much for the fantastic feedback, the team at Notting Hill are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleWe’ve had a really good experience with Dexter’s Finsbury Park. Dan Harris has made the process feel seamless, quickly responding to any queries and always being considerate and friendly. He’s helped to really reduce our stress around moving house! Thanks so much.
Dear Jemma, Thank you for taking the time to leave a wonderful 5 star Google review. Dan will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotGreat experience
I had a great experience buying my first investment propertt in london, Thank you to Parys and Charlie from Dexter Westbourne Grove for guiding me through the process
Dear Richard, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review. Kind regards Asma Chughtai Customer Relations Team
4/5
TrustpilotScammers - Misleading Advice & Manipulate Agents
I arrived in UK on a student visa. I contacted Dexters for renting a property, The letting agent showed me a few properties in Wembley and Ealing, out of which i opted for a property in forum house wembley. I was told that i need to pay a holding deposit of one week of the monthly rent just to place an offer, which i paid happily (£253) after reading several (misleading) positive reviews here. When the offer was agreed and tenancy agreement came in front of me, there was a clause where i cannot opt-out of property before completion of my one year tenure and they would incur significant costs in case if I choose to do so. The letting agent (Shan) did not discuss the break-out clause before and was not agreed and it only came in contract. When i said that i will not opt for the tenancy agreement as this clause was not agreed and mentioned before, they said i will not get my holding deposit back under any condition. I told them that i was misled and this specific clause was not discussed before, however they refused to pay me back my holding deposit. Not to mention, but I had to go through enormous amount of emotional and psychological stress due to their misleading statements and sheer manipulation. I have wasted more than a week going back and forth with them fulfilling their extensive checks and documentation process. I was misled by positive reviews on trustpilot and after having to deal with their manipulative tactics feel that these reviews are fake and perhaps posted by themselves.--------Update--------Following the review, I was contacted by Michael Varilone by DEXTERS, he was a thorough gentleman, he had explained his situation and arranged my refund. Indeed, industry needs more professionals like Michael
Dear Mr Rafay, I have noted your comment regarding our Ealing office and am sorry that your experience with Dexters has led to you posting this. I have asked Michael Varilone, Director of the office, to review this with the team and we will then be in contact with you to discuss further. Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotExcellent!
My husband and I have had a great experience working with Dexter’s and would highly recommend them! They helped us find our dream flat and made everything about living there incredibly easy. Bella, who is part of the tenancy management team, had been especially helpful. We’re now getting ready to move again and are grateful for their help and support.
Dear Anna, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJessica has been really helpful and…
Jessica has been really helpful and very prompt in answering our queries.
Dear John, We really appreciate you taking the time to leave such lovely comments about Jessica. They will be so pleased to read your 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters are our 'go to' letting agents…
Dexters are our 'go to' letting agents and have been for a number of years. We have developed a great relationship with both the agency and management team that has enabled us to provide a top class service to each and every tenant who makes their home in our clients properties. We particularly appreciate the willingness from all of the team to remain involved in looking after the tenants after the letting has completed. We recommend Dexters without hesitation - whether you are looking to rent a new home or have property to let.
Dear Quentin, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
1/5
TrustpilotComplete lack of care
My experience was with the Wimbledon branch. I will try to summarize things for this review but it'll be hard to keep it short based on how disappointing my experience has been with them over the last 5 months. The people that I worked with were incredibly smooth talkers always explaining to me that they take pride in what they do and always have my best interests at heart.At the end of the day the advise that they gave me was incomplete, either due to incompetence or dishonesty. The only thing they were ever interested in was making money out of selling my property and as soon as that became unlikely (due to the new EWS1 form that they never told me about) they simply stopped communicating with me.One day (last week) I just got an automated email from Dexters out of the blue to say that the buyer is no longer interested. I responded to that email. No one has called. No one has emailed. They just know that there is no chance of making money out of me now so there's no point in wasting any more time with me. Not even just to have a 2 minute phone call to be polite and decent.All the while, based on their advice, or lack there-of, I have lost over 2 months' rental income already and I will certainly lose at least another month's rental income.So to sum up, in my opinion Dexters Wimbledon are your stereotypical estate agents of old. They are incredibly charming and everything will seem like a dream if there are no issues with your transaction, but at the end of the day they are only interested in making money out of your property and they will quite happily give you rubbish advice if that gives them a chance to make money whilst risking yours. If making money out of your property becomes less likely or too much hard work then they will just forget about you and rather focus on other people's properties where the money is easier. All you will get is an automated email. Absolutely unbelievable.I honestly couldn't be more disappointed. I have already lost a significant amount of money during this difficult time and I really don't feel like anyone at Dexters Wimbledon cares one little bit.I will certainly never use them again (such as when I need an estate agent again next year) and I will advise anyone else to rather try another estate agent.I just hope the other estate agents aren't the same. You only see this side of a business when things don't go according to plan ...
Dear Darren, Please could you contact me directly with further details of the property that you are selling so that we can look into this with the team. We work hard to deliver a great service to all our clients and are very disappointed that your experience does not appear to have reached expectations. I look forward to hearing from you. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotFantastic!
I cannot recommend Dominic Reeves from the Kennington office highly enough. He has been so kind, helpful and professional and I will certainly be instructing him again. Thank you Dominic!
Dear Omar, Thank you for your kind words regarding our Kennington office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters Finsbury Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Dexters Finsbury Park won Gold in The Trusted Agent 2026 awards.
