Trusted Agent profile · London
★★★★★
2,646 reviews across 2 platforms
87 Stroud Green Road, London, N4 3PX
Dexters's office in London, at 87 Stroud Green Road, is rated 4.4 out of 5 across 2,646 reviews on two platforms, including 333 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotMy experience with Dexters has been…
My experience with Dexters has been excellent. Bow went above and beyond and updated me throughout the process. I would definitely recommend, 5 star service :)
Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAVOID THIS AGENCY LIKE THE WORST PLAGUE…
AVOID THIS AGENCY LIKE THE WORST PLAGUE EVER! (Branch: Notting Hill)Would highly suggest to avoid this agency ESPECIALLY if you are planning to rent through them. Had the worst possible experience through this agency, leaving both my wife and I stressed out for months on end.First off, the agency pushed really hard to get us to sign a 3 year contract instead of the standard 1 year contract (this is pre-pandemic, so we signed). Breakout clause could only be triggered after 18months and anything prior to that would cost us close to £11,000!In the end, we had to trigger an early termination clause and had to pay £6000+ in rent arrears and other charges. In the end they sent £1000 worth of bogus charges in an attempt to get more out of us. Thankfully, we had taken pictures / documentation of everything in the apartment which saved us that amount.Throughout the tenure, had the worst experience with the entire agency. Property management team would change every few days, so if you send an email to someone by the team you get a response and you reach back to them they'd change and you start the process again.I've vacated the property 4 months ago and paid the full amount, but still receive calls from the agency for random stuff or vendors trying to get access to the property.We had to trigger an early termination, because of the pandemic + our family growing which meant we had a change in our financial situation. However, the landlord and the agency could not have been any more inhumane. After almost 6+ months of negotiation we were able to 'CONVINCE' that we needed to trigger the early termination clause.Probably the only decent person was Shayan Waziri. But the rest of staff is as useless as a glass hammer.In summary, you'll be better off by going with another agency! Or at least don't sign a long contract through them.
Dear Saad, I am disappointed to read your comments and have brought this to the attention of the director of the office. Our service is really important to us, so thank you for bringing this to our attention. Kind regards Louise Smith Customer Relations Team
5/5
GoogleJamie at Christopher Charles was really helpful with our process, fast with replies, super patient and overall super friendly! Would absolutely recommend!
Dear Amelia, Thank you for your kind comments regarding Jamie and your 5 star review. We wish you all the best. Kind Regards, Rebecca Hodgson, Customer Relations Team
1/5
TrustpilotIf you’re a buyer I’d stay away.
It gets worse. I had a call this week where their agent practically shouted at me and informed me “I’m a director here” aggressively. Dexters needs to treat buyers better. I will never… ever… deal with them willingly again and I will be escalating to a formal complaint. I’m sure there reviews name dropping in here are all fake. They’re very suspiciously written in the same style “x person at x branch” Honestly I can’t quite express how truly terrible dexters have been with our buying experience. It’s 0 stars not even one.
Dear Steve, I would very much like to escalate any complaint you have to the Managing Director if you could advise me which office you have been dealing with and I can then send you our formal complaints procedure. I can assure you that we do monitor all reviews and are confident of the validity of those posting them against our database. I look forward to hearing from you in order to look into the points you have raised as it is disappointing to read your feedback in relation to our service. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotQuality service
Having a property to let at the moment is not as easy as it was a couple of years ago. Moritz Fisch and Mawuena Amedewonu of Dexters have been very proactive in their attempt to let it for me, showing people round, keeping me posted every time they were showing it to prospective clients, returning my calls or letting me know how it was going on. Always polite, friendly and helpful. I would not hesitate to use them again. Thank you.
Dear XXX, Thank you for taking the time in providing such lovely comments about Moritz and Mawuena in our Cricklewood office. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
4/5
TrustpilotI have had some ups and downs with…
I have had some ups and downs with Dexters who have managed 2 rental properties in West London for me since 2015 however, in the last year Ricardo Fraser has stepped up and assisted in ironing out some ongoing maintenance issues I have had with one of my properties. I hope the improved service will continue going forward.
Dear Rhona, Thank you for your feedback and leaving a review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotFantastic service!
Fantastic service!We've had a great experience with the agents at Dexter's Islington. Our property manager Emily Wells has been nothing but helpful every step of the way. Super responsive and friendly, would recommend Dexter's!
Dear Hannah, We greatly appreciate you putting aside the time to submit a review about our Islington Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. Kind regards, Evie Fisher Customer Relations Team
5/5
TrustpilotDexters West Kensington - 5 STAR!
Dexters West Kensington - The Trusted Partner you need when selling a property!I recently used the services of Dexters for the sale and successful completion of my flat in Fulham.From the very beginning I was treated with the professional service, including initial consultation and valuation by Alex. He guided me through the process and his local knowledge was a key factor when choosing a estate agent to partnership. From the beginning I was very clear that I didn't want to use several agencies and only partner with one for better relationship.Coming from a sales background myself I was always sceptical about estate agents but Dexters dispelled all of those prior misconceptions. Each and every step they gave me valuable advice, whether it be the lowering of asking price to attract more buyers or the eventual offer stage. (Eventually getting more that I expected giving the circumstances of COVID and quick sell needed).I was also very impressed during the actual conveyancing process itself, working towards tight deadline they made sure to keep me updated with news from buyer and where required assisted with the chasing of documents from leaseholder. (Having a council leaseholder is not so getting quick response)I felt that James Wittich did a great job managing the buyer, along the way, we eventually completed after several delays but he always made sure to keep the buyer on side. I also need to give a massive appreciate to all the team involved including, Jean Charles and Verity who did a great job finding perspective buyers.Thank you again to Dexters West Kensington, I will be sure to use again if I ever need to sell or buy again in the West London Area!
Dear Deji, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our West Kensington office will be thrilled to read this. We hope that we can assist you in the future. Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotNice business to work with
Nice business to work with. Natasha has been very helpful.
Dear Paul, Thank you for taking the time to leave a wonderful 5* review. Natasha will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotBunch of aggressive cowboys
Bunch of cowboys. Aggressive agents, lied about school catchment area to show us properties we didn’t want to see. Other agent didn’t want to show us properties until our house was on the market. They force sellers and buyers to use their solicitor service which in our case resulted in a dispute and had to find another solicitor half way through. They are sleazy as hell.
Dear Phil,I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWould highly recommend Christopher Charles to any landlord. They let my property quickly and offered great advice throughout. Hassel free experience.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWe went through Dexters for a recent…
We went through Dexters for a recent house purchase. However due to unforeseen circumstances we couldn't proceed. However we found Emily, Zain and the team extremely helpful. Would recommend them to friends and colleagues.
Dear Lucas, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass your comments on to Zain and Emily. Kind regards, Evie Fisher Customer Relations Team
5/5
TrustpilotFriendly and supportive
Ezekiel was friendly and supportive in my request
Dear Matt, Thank you for taking the time to leave a wonderful 5* review. Ezekiel will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAvoid
We all know that Estate Agents are run by greed and web of misleading information. However Dexters have topped the board for being one of the most unprofessional agents out there.Dexters doesn't care about it's clients whether them being tenants,landlords,sellers or buyers...Dexters cares about Dexters and it's monetary rewards...they play all parties involved against one another in the most beneficial for Dexters way.Only use their services as last resort.
Dear Sir/Madam, we are concerned to read your comments and are very keen to look into this . If you could email me to advise which office you have been dealing with, we can take this up with them. Kind regards asmachughtai@customerrelationsteam.co.uk
5/5
TrustpilotThe entire team at Dexters Acton have…
The entire team at Dexters Acton have been wonderful. Incredibly attentive and professional. Its a pleasure as a landlord to work with them. Furthermore, the property management team totally lifts a huge weight of my shoulders as they run my properties seamlessly and are always on hand to help. Really a 10/10 experience from the whole team!
Dear Cyrus, Thank you for taking the time to leave a wonderful 5* Google review. Our Acton office will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotDespite multiple emails no response
Despite multiple emails no response. Huge crack in the ceiling needs fixing for over 6months, property was filthy when we moved in despite promises it would be professionally cleaned. Dexters even made us move our date to move in claiming they needed time to make fixes and clean the property, costing us £200 by having to extend our previous tenancy, and actually did nothing. On top of this, when addressing poor soundproofing in the property I recieved a very rude email from a manager telling me if I didn't like it we could leave (at great personal expense). Pretty disgusted. Avoid renting from Dexters.
Dear Tom, I am sorry to read your comments and have asked the Office and Property Management Directors to review this with the team and come back to you. Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotDexters of Kensal Rise.
Dexters Kensal Rise, From the moment I walked into this branch the staff were first class, I explained that I didn’t want property developers or someone on a buy2rent scheme, to purchase my flat.The manager David Luxton & Riannon Edwards phoned me every Monday with updates on the sale, I received constant emails informing me of viewings, of which there were several during this second lockdown period.I have no hesitation in recommending Dexters of Kensal Rise, they couldn’t have been more helpful.David Luxton and Riannon Edwards have been throughly professional and courteous throughout the sale process... they fulfilled my request by finding a person who wanted to buy my flat and make it their permanent home. Selling or buying a property as many people will know can be a very stressful process, Dexters of Kensal Rise took so much of that stress away, certainly with their weekly update procedure, furthermore... on the occasions when I phoned their office I always got a response or a call-back if they were busy.You want an agent in your corner getting the best possible deal for you and your family, then I say use Dexters of Kensal Rise, also can I add... do listen to their advice when it comes to securing a conveyance solicitor to act on your behalf, solicitors are a massive part of the buying/selling process when it comes to the property market.Please Note... this is a ‘5 STAR’ review, I could not be more delighted with the service received from David Luxton and his staff at Kensal Rise.Joe Hylton.
Dear Joe, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleSince moving into the property in 2021 I have been extremely happy with the help and support I have received from Arif Rizvi. He is very helpful and always tries to find a solution. Unlike my previous experience with estate agents who only adhere to the landlords needs Arif has gone above and beyond to find mutual grounds where myself and the landlord is happy.
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotSteer clear as a buyer
Steer clear no matter how much you like a property, if it's marketed by Dexter's steer clear. Unprofessional, incompetent, misinformation and too cosy with their conveyancers which were forced upon me as a condition of sale- thus actually illegal practice, and too cosy with developers putting undue pressure on buyer. Internally an absolute mess and no idea about compliance and do not communicate with each other, and I got 'too important and busy to speak to buyers' message from a couple of 'directors'/ 'managers' when trying to escalate matters after numerous conflicting information from their teams.If you are a buyer steer clear.
Dear Adrian, I am very concerned to read your comments regarding our business and service. We would like to look into this further and I would very much appreciate it if you could contact me directly as soon as possible. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
1/5
TrustpilotBuyer beware!
If you’re a buyer I’d stay away.They’re pushy, forceful and unhelpful. They don’t answer your calls and when they do they say “oh sorry that persons away from their desk”. They never respond to your emails or put anything in writing. Have a company policy that means the house your buying is never marked as “under offer” on their site because they want to keep their marketing up. Will try and pressure you into using their expensive solicitors service (that’s their partner so they get a cut). I will never deal with them again and I’m actually very tempted to look into the formal complains procedure as I feel very uncomfortable about the whole process I’ve been through with Dexters. I would have expected so much better from an estate agent than this it’s already stressful enough buying a property it doesn’t need people like Dexters employees making it 10x more stressful.
Dear Steve, I am sorry to read you review and would very much like to look into this with the office involved. If you could contact me directly with this information and who you have been dealing with, I will raise this with the relevant Managing Director. I look forward to hearing from you. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
5/5
Trustpilot"Exceptional Service and Care: A Review of Dexters with Daragh Power"
I’ve had an exceptional experience with Dexters. Daragh Power, from the management team, exceeded my expectations. Dealing with a challenging tenant who went MIA, Daragh swiftly resolved all issues and even secured compensation on my deposit, which was unexpected. His genuine concern for his clients’ needs truly stood out.
Dear Jehan, Thank you for taking the time to leave a lovely review regarding Daragh. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDonalina provides a great service
Donalina is very efficient and prompt. Happy with Dexters service.
Dear Rina, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWas really easy to rent my place thanks to Dan Harris, I highly recommend using dexters
Dear Sam, Thank you for taking the time to leave such a great review, your comments are really appreciated. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent property management
Myra Mettam, property manager at the Honor Oak branch has been looking after my rental property for almost 10 years. She is someone who gets things done. She is an absolute pleasure to work with and answers all my queries promptly and with her quiet expertise. I would not change agents as there wouldn’t be a Myra there.
Dear Rosemay, It’s great to hear that you have had a brilliant experience with Myra. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters Finsbury Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Dexters Finsbury Park won Gold in The Trusted Agent 2026 awards.
