Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHorrible property & staff
Pretty sure all the reviews on here are fake. We had an awful time with Dexter’s with our rental property. The flat we lived in was not suitable for humans to live in (they’ve still kept this on the market and let it to some poor other tenants). The property was full of black mould, mice and the windows rotting away, one didn’t even close properly! Whenever we asked for help/repairs we were always greeted with an argumentative tenant support team who even suggest it’s our fault and to send the bill to us! To top it off, when I was under a redundancy process during Covid, I asked for some flexibility with pushing the rent day back by a couple of days (something I hadn’t asked for throughout the whole tenancy) and was shouted at and even threatened a bad reference if I didn’t pay on time. If you want to deal with an agency who has any compassion, these are not the ones for you. They’re only nice when you’re finding a property and resigning your contract!
Katie · 13 September 2021
Agent replied · 28 October 2023
Dear Katie, I am sorry to hear about your recent experience with our team and have brought your comments to the attention of the Director of Property Management to review with the team. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotJack Morgan has been extremely…
Jack Morgan has been extremely professional in helping us feel at ease with people viewing our property and in finding a new home to rent…
Rachel · 7 September 2022
Agent replied · 28 October 2023
Dear Rachel, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat team
Very happy with management service from Dexters, especially Kiera. Thank you!
J.E.S · 15 November 2023
Agent replied · 28 October 2023
Dear J.E.S, Thank you for taking the time to leave a lovely review regarding Kiera. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFriendly and efficient Agents
Friendly and efficient Agents. Easily contactable. Alistair was extremely helpful with progressing the transaction.
Holley · 1 September 2023
Agent replied · 28 October 2023
Dear Holley & Steer, Thank you for taking the time to rate your service with Dexters . Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Cricklewood - Brilliant!
Having had a long and difficult search for a flat, I found the perfect one with Dexters Cricklewood. After attending the viewing with Ade through to the securing of the flat, he has been incredibly efficient, patient, happy to answer my many questions and made the process smooth, stress free and fast. I cannot recommend the team at Dexters Cricklewood highly enough.
H · 1 September 2023
Agent replied · 28 October 2023
Dear Holly, It’s great to hear that you have had a brilliant experience with our Cricklewood office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotBad experience with the Earl’s Court Branch
I had a bad experience with the Earl’s Court branch as one of their tenants. During my 2 year contract with them I had no idea who my property manager was. They were constantly changing and never notified us of this change. This meant that whenever I had a query or complaint I would get passed around from person to person and it would take weeks to even get a response. For example, we had some tiles break off from the shower wall due to expanding pipes. We informed an agent of this because this was a safety hazard. However, it was never fixed. On several occasions when I called to make a simple enquiry the agents have been very rude and abrupt. They had no respect for us as tenants. When our contract was nearing its end and the property was going back on the market, agents would enter our property without a 24 hour notice and without our permission. This happened over 20 times. One day I even woke up to find one of the agents in my apartment, who had entered with his own set of keys and without telling us that he was coming. I asked the agents to stop entering without permission, however, they continued to do so. I have now found out that it is illegal for them to do this. I would not recommend renting with Dexter’s.
Meera · 8 September 2021
Agent replied · 28 October 2023
Dear Meera. I am sorry to hear that you have been unhappy with your recent experience with Dexters and have brought this to the attention of the Director of the office to review. Kind Regards Asma Chughtai Customer Relations Team
★★★★★ 1/5
TrustpilotThey are positively awful!
They are positively awful!! Tried to contact, sent emails and messages, then when it came to now we want to terminate as you haven’t done your job.. the apologies come and blame is distributed far and wide! The tenants have rights too!! The rental tribunal is the next stop!! Don’t use them!
Esmê · 15 April 2024
Agent replied · 23 August 2024
Dear Esmê, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent
Sonia was very helpful and made moving home very easy and pleasant. We found a lovely property very fast with all the suggestions given. When we look to buy we will defiantly be using dexters again!
George · 20 October 2020
Agent replied · 28 October 2023
Dear George, Thank you for your kind words regarding Sonia. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotIt is my trust agent
It is my trust agent. Cadi did an efficient job and good organization. Alex was patient and considerate to help me. It is always wise to engage with a big agent because of professionalism and accountability.
Hanwei · 19 October 2020
Agent replied · 28 October 2023
Dear Hanwei, Thank you for taking the time in providing such lovely comments about Cadi in our Richmond office. Feedback is so important and it makes all the hard work more worth while when they receive great comments like this. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina Gargrupe was extremely helpful…
Donalina Gargrupe was extremely helpful in sorting a property management issue
Imane · 13 November 2023
Agent replied · 24 March 2024
Dear Imane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotAwfull experience, agent no show and flat already rented (Earls court office)
Awfull experience, I rang to enquire about a flat. The agent told me that we can do a visit minimum 24h after because the flat is tenanted. When I show up to the viewing no one is there, I called the agent and he tells me that someone was supposed to contact me because the flat was already let. How can it be rent if no one visited the flat between my call and my supposed visited?The most unprofessional attitude, no show and doesn't call back
Phil · 1 September 2021
Agent replied · 28 October 2023
Dear Phil, I am concerned to read your comments, however have been unable to locate your details. Please could you contact us at customerrelationsteam@dexters.co.uk with further information, I will ensure that this is looked into further by the Director of the office. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotCourteous service
Petros Giorganios, Senior Property Manager, was incredibly kind and provided excellent service throughout the entire process.
Ball · 8 June 2026
★★★★★ 1/5
TrustpilotDo not use for property management (Earls Court/South Kensington)
I have been with Dexters for years, but in the last few months, I have been chasing and chasing and chasing to resolve a simple issue. I spend more time chasing Dexters, than I would managing my own flat. I found the email address for customer relations on trustpilot but it does not work, which somewhat sums up my recent experience! It is a shame as two people (Lisa/Edward) have been good, but the person that now seems to "manage" my account is a nightmare. It is a hassle to change agents, but that is the level of frustration I have now reached. Just avoid signing up with Dexters in the first place would be my advice....
Liza · 24 August 2021
Agent replied · 28 October 2023
Dear Liza, We are disappointed to read your feedback on Trust Pilot and thank you for bringing this to our attention. The Property Management Director has confirmed she will be making contact with you today. Kind Regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotMohammed Amin was great
Mohammed Amin was great. Very efficient and helpful
Vincent · 17 January 2024
Agent replied · 24 March 2024
Dear Vincent, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotClassic estate agent advertising flats…
Classic estate agent advertising flats which are no longer available. You call them to enquiry, they kind of force you to first give your details to after tell you that all the flats you had interest on their website are actually all gone. Waste of time, London should really start adding rules for all these estate agencies who do whatever they want.
Benoit · 25 August 2023
Agent replied · 28 October 2023
Dear Benoit, I am concerned to read your comments and have passed them to the Director of our office. I am sorry your experience with us has not been as we would have expected and someone shall be in touch with you shortly. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotUnwanted emails
As far as I know, I have never used Dexters. Then why am I being sent an email from christianp …@dexters.com to my email address and beginning with ‘Dear Dean’. It goes on to ask about a property in Astley House which I apparently own. At least three emails have been sent to me enquiring about the property. My name is not Dean, I do not own any rental property and I first thought that my email address had been hacked and was quite disturbed about that possibility. Can you please explain what is going on. .
Mary · 16 August 2021
Agent replied · 28 October 2023
Dear Ms Wickham, I am disappointed to read your review. We have looked into this and have now removed all of your personal contact details from our database. We apologise for any inconvenience this may have caused. Kind Regards Asma Chughtai
★★★★★ 5/5
TrustpilotReally happy with the service from…
Really happy with the service from Dexters - thanks Olivier and team!
Dan · 12 October 2023
Agent replied · 28 October 2023
Dear Dan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience and huge shout out to…
Great experience and huge shout out to Felix for his patience and assistance throughout the process
Wilmer · 27 June 2023
Agent replied · 28 October 2023
Dear Wilmer, Thank you for taking the time to leave a wonderful 5 star review regarding Felix. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSophia at Dexters Northcote Road made…
Sophia at Dexters Northcote Road made our home buying experience great - super efficient and communicative!
Bracy · 27 June 2023
Agent replied · 28 October 2023
Dear Bracy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotAvoid using this company
Dexters Putney has one of the most dishonest teams of letting agents I have came across. My husband and I have, on separate occasions, requested to view a property. We have had one cancelled viewing that was cancelled on the day of the viewing, one 'missed' virtual viewing, and a long one month wait for a video of the property which was never sent through. When my husband next called up Dexters to enquire about the property, Chloe informed him that she was ' too busy to do a viewing for him' and that a video will be all that she can get for us. Needless to say, this video never came through. They then proceeded to reduce the price of the property! This issue had been brought up as a feedback to the property agent, but no to avail.
Aileen · 12 August 2021
Agent replied · 28 October 2023
Dear Aileen, I am sorry to read your comments in relation to your recent experience with our Putney Team and have brought this to the attention of the Manager of the office to discuss with the team. Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotSuper Responsive
We are looking for a home with specific qualifications. I was impressed by the attentiveness and quick response time from everyone at Dexters - especially Liz, Tianna and Autumn! Thanks for being so great :)
Maddy · 14 December 2020
Agent replied · 28 October 2023
Dear Maddy, Thank you so much for the fantastic feedback, the team at Clapham South are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotI have only great things to say about…
I have only great things to say about my property manager Jamilah. She has been amazing since the first day, always responsive and incredibly efficient. Anytime anything has come up or any question I have had, has always been dealt with very swiftly and professionally.
Sara · 13 August 2024
Agent replied · 23 August 2024
Dear Sara, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI just concluded a transaction in…
I just concluded a transaction in Lighterman Towers through your Chelsea Harbour Office.Caroline was amazing 👏 . She was calm, responsive and swift.I love my new home and this was made possible because of Caroline.
Oke · 7 December 2020
Agent replied · 28 October 2023
Dear Oke, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to Caroline and the team. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotI had an amazing experience with…
I had an amazing experience with dexters. A big thanks to Leorenta, very friendly and very helpful. Supported me with my purchase and any queries. Thank you!
Selena · 13 May 2022
Agent replied · 28 October 2023
Dear Selena, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home.Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
