Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBy far the WORST letting agent I have…
By far the WORST letting agent I have EVER experienced. From start to finish, I have not had one smooth experience with Dexters. The turnover for the company is so high that every agent managing our property has left in the 1 year that I've lived in one of their properties.They involve some crappy referencing hub that stretches out what should be a week's process to a month, asking for unnecessary references from 3rd and 4th parties - it's absolutely atrocious. I wouldn't be surprised if they asked what my dog's favourite colour would be as a reference just to provoke us. Had this issue when moving in as well as moving out, it damn near left us homeless, just waiting for these obscene references.Both the agents and lettings hub are equally to blame. They would tell us each step one by one and say all documents that we hand in diligently are finished, but keep adding another piece of document to check. WHY IS IT SO HARD TO JUST LET US KNOW ALL THE DOCUMENTS IN ADVANCE?! Thank you to all the agents in the London Bridge branch (Nadine, Julita, Alexandra) for being lazy and doing absolutely nothing to step in and make our experience a little bit more bearable instead of letting your crappy Lettings hub prolong the process. Much appreciated.
Ano · 12 February 2022
Agent replied · 28 October 2023
I am sorry to hear what you are experiencing. I am unable to locate you on our database. If you would like to speak about this further please do contact us at customerrelationsteam@dexters.co.uk so we can resolve this matter. Thank you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotI’ve never written a review in my life…
If I could give negative stars I would. These people are purely incompetent and it should be made known. Whether it’s deceptive marketing tactics (even for real estate agents, come on 3 year contracts are not a thing) to “property management” that includes: live fire hazards in the property for several months, broken doors/windows, no heating for several periods during the winter, short fuses that emitted smoke in the bedrooms. You really cannot make this stuff up. AVOID AT ALL COSTS. Notice any positive reviews below are all generic and really add nothing, I guess the customer relations team has nothing better to do
Giorgo · 6 February 2022
Agent replied · 28 October 2023
We are really concerned to read your comments and would like to look into this as a matter of urgency. We are unable to loacte you on our database. If you would like to email us please do contact us at customerrelationsteam@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThis was my 1st time renting with…
This was my 1st time renting with Dexters, and I must say I don't think it'll be my last.
Damian · 6 June 2026
★★★★★ 5/5
TrustpilotRasel was more than helpful with our…
Rasel was more than helpful with our situation and communicated everything so well and clear, more than happy !
Sol · 22 June 2023
Agent replied · 28 October 2023
Dear Sol, Thank you for your kind comments regarding Rasel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJames Wittich a patient agent
James Wittich is a very responsible and patient agent who also worked efficiency and assisted us to solve problems during whole transaction.
Sammy · 21 March 2023
Agent replied · 28 October 2023
Dear Sammy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotGDPR breach
This estate agents and its staff are shocking. They have a total disregard for GDPR, as they have repeatedly called me 12 times, when then have never been given my details. Each time they have been advised of the wrong number, yet they still persisit in using a telephone number they have no permission to have stored on their database. If this is how they conduct themselves with a complete stanger, I cannot imaging how they treat clients!
Xxxxxxxx · 12 May 2022
Agent replied · 28 October 2023
Thank you for your feedback.I am sorry that you have been called multiple times. I have now ensured your details have been removed from our database and once again apologise for any inconvenience this may have caused. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotROGUE LETTING AGENTS - WATCH THEIR ACTIVITY ON RELETTING
Rogue Letting Agency. Avoid if you can. On reletting they will get you to sign the reletting agreement including the Landlords signature so you think all is above board. You'll be led to think all is fine except Dexters do not act in Good Faith and do not 'Execute' the contract until the last minute. They rely on the word of the 'Binding Date' despite DocuSign being legally binding and having an audit trail of dates when the Landlord signed and you signed. In the background Dexters bide their time before coming back to you demanding additional rents to execute when you have no time to consider or look elsewhere, whilst they convince the Landlord they can get more rent for them 'in the market'. Its all about Dexters commission and greed. Make no mistake - Dexters do not act in good faith. Amazed The Property Ombudsman’s has anything to do with them - clearly they do not regulate them.
Jon · 28 January 2022
Agent replied · 28 October 2023
Dear Jon, We are disappointed to read your 1 star review. Unfortunately we are unable to find you on our database. If you would like to email us about this further please do contact us at customerrelationsteam@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMyra@Dexters review experience
I have been letting out my property in SE London for roughly 5 years now. I have always been very happy with the service provided. I have mainly been dealing with Myra @ Dexters and I have always found her to be reliable, friendly, honest and a pleasure to deal with. It has made my "land lord" experience a very good one
Grant · 30 October 2023
Agent replied · 24 March 2024
Dear Grant, Thank you for taking the time to leave a lovely review regarding Myra. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHighly recommended
Dexters Westbourne Grove , in particular Toby went the extra mile in giving me great advice on the local market. They are highly recommended if your are looking for a property in Notting Hill.
Peter · 23 September 2021
Agent replied · 28 October 2023
Dear Peter, thank you for your 5* review for our Westbourne Grove office. We really appreciate you taking the time to leave us a review. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotOutstanding service from Stacie Pardoe
After several exchanges of emails and phone calls regarding the rented property me and my family live at, finally had the pleasure of meeting Stacie during one of the regular visits. All the work she has been doing with/for us has always proven to be of excellence. I'm not a "write a review" person, but when a service is outstanding deserves to be recognized. Thank you Stacie Pardoe for being our Property Manager!
Marta · 15 November 2019
★★★★★ 5/5
TrustpilotGreat team
Just sold a property via Dexters Isleworth branch. It wasn't an easy sale for one reason or another but the team were fantastic and make the progress so much smoother and easier. Nina and Emily were brilliant!
David · 4 February 2021
Agent replied · 28 October 2023
Dear David, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotThanks to Ashley from the Battersea Office
Ashley was really excellent in helping us find our lovely rental flat. He was professional, honest, and super friendly. He also made it clear that we could approach him with any issues we had. I'd certainly recommend Dexters!
Rebecca · 5 November 2020
Agent replied · 28 October 2023
Dear Rebecca, Thank you for your kind words regarding our Battersea office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotI recently purchased a flat in the Clapham South area…
I recently purchased a flat in the Clapham south area of London and Dexters were the selling agents. Their help and support was great and communication with George and Tal was also top class. I would highly recommend.
Nick · 22 October 2020
Agent replied · 28 October 2023
Dear Nick, We are delighted that you took the time to leave such a fantastic review which the team in Clapham will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotI had such a excellent service from…
I had such a excellent service from Dexters Richmond, they made everything easy, I mainly worked with Alex and found that all the staff were very professional and friendly, Highly recommend ,they placed me in a lovely home
Sophie · 19 October 2020
Agent replied · 28 October 2023
Dear Sophie, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotRental
Dealt with Louis Preston. Really professional and efficient. A pleasure to deal with.
Ms · 12 November 2023
Agent replied · 24 March 2024
Dear Ms G, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe had a very positive experience dealing with Jordan and especially Arif.
Jack · 2 December 2023
Agent replied · 1 January 2024
Dear Jack, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotTenancy Renewal
We couldn't be happier with our tenancy renewal experience with Dexters. Their professionalism, responsiveness, and commitment to ensuring tenant satisfaction are truly commendable. We would like to particularly acknowledge the great efforts of Bobby Nizzar in the Tenancy management team and John Pires - the Director of Lettings at Dexters Hammersmith. Thank you both!
Omair · 9 April 2024
Agent replied · 23 August 2024
Dear Omair, Thank you for taking the time to rate your service with our Hammersmith office. We appreciate you posting this. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotAlistair was a great Estate Agents who…
Alistair was a great Estate Agents who made the process quick and simple.
Rob · 6 November 2023
Agent replied · 24 March 2024
Dear Rob, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters team are now first rate.
Dexters have managed our property for many years.Whilst there were issues over the last rental, this has been more than compensated by their new manager Christian Pengelly. He has personally been knowledgeable, proactive and extremely helpful. His team has come with him to now provide the best of service. I have no hesitation in recommending Dexters to anyone with property in Ealing.
Lancing · 12 October 2023
Agent replied · 28 October 2023
Dear Lancing Household, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleHad a really great experience renting a house through Christopher Charles. Jamie was especially helpful, great communication and made the process easy for us. Would recommend.
Megan · 30 September 2022
Agent replied · 28 May 2023
Dear Megan, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Ria Burton, Customer Relations Team
★★★★★ 5/5
GoogleI recieved a great service from Dexters. Raphael was very attentive and kept me informed throughout the process.
Hugo · 22 June 2023
Agent replied · 6 July 2023
Dear Hugo, We are so pleased you enjoyed your experience with us. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMassive thanks to Rasel who provided…
Massive thanks to Rasel who provided exceptional support and communication throughout my renewal process. Extremely helpful and professional!
Rodi · 22 June 2023
Agent replied · 28 October 2023
Dear Rodi, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotDexters City of London
I was moved into a flat that developed a severe damp and mould problem after a couple of weeks. It turned out that there was a major leak coming from the property next door that already existed before I moved in. The place became really humid, mould patches appeared everywhere, and tiny hairy damp bugs crawled into my belongings, including my electronics, shoes and photo albums. An industrial dehumidifier was installed to dry the place out, which was deafening and made me sweat every night in my sleep. It was absolutely brutal, and would have brought many people to breaking point. I did not receive any support from the Property Management manager during any of this, and she always stuck up for the landlord! The property owner is the calibre of people Dexters chooses as its landlords, at least in London. Even if you find a place online you like, take a bit more time and choose a different agent!
B · 5 December 2021
Agent replied · 28 October 2023
Dear Sir/Madam, I am sorry to read your comments and would like to look into this further for you. If you could please contact me at customerrelations@dexters.co.uk directly with more information, I can ensure that this is investigated by the appropriate person. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotAlistair was a great help
Alistair was a great help during our mutual clients transaction. Great communication, he kept us updated throughout and ensured a smooth transaction.
ASharma · 16 February 2023
Agent replied · 28 October 2023
Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
