Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly professional and cooperative team
We purchased a flat from Dexters Northcote Road branch. The process became complicated mainly because the solicitors did not share information timely and accurately. I cannot thank Verity, Lara, and all the other lovely people at Dexters enough, without whom we would not be able to buy our flat. They were extremely helpful, professional, understanding, and kind throughout the process. Strongly recommended!
Guven · 19 March 2021
Agent replied · 28 October 2023
Dear Guven, Thank you for your great review, I am thrilled to hear we achieved our objective of a five star service. Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotThe Team made it extremely easy to move…
The Team made it extremely easy to move in. They addressed all of our concerns quickly and efficiently. Petros was always on hand to talk and he listened with ease.
Rohan · 16 May 2024
Agent replied · 23 August 2024
Dear Rohan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotRachel in NW London responds quickly…
Rachel in NW London responds quickly and practically to any issues arising in managing my flat. She is available to tenant and landlord alike. She respects my interests while recognising that the property is the tenant's home. Thank you Rachel.
Sarah · 11 October 2023
Agent replied · 28 October 2023
Dear Sarah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI have immense gratitude for Jadasa…
I have immense gratitude for Jadasa Andjadiumi as she's helped me so much during my time with Dexters. Jadasa was always kind and professional with me. She was invested in finding solutions to my problems. Thank you so much!
Alis · 30 October 2023
Agent replied · 24 March 2024
Dear Alis, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI submitted an issue in my flat and…
I submitted an issue in my flat and they get back to me promptly! Petros was really helpful and ensured that my concern will be resolved asap.
Mohammad · 5 July 2024
Agent replied · 23 August 2024
Dear Mohammad, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotBAD EXPERIENCE WITH BUYING FLAT
Purchased our first flat from Dexters, they delayed giving us the key by ten days to give them enough time to paint and clean flat. After 10 days we received a filthy flat, with furniture left behind, not even one surface was clean. No paint either. They blamed it on 'third party'.Horrible experience. Would not recommend to work with them to buy property. We had the worst experience buying our first flat with them. AVOID AVOID AVOID
AQ · 29 May 2024
Agent replied · 23 August 2024
Dear AQ, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotAlistair Maclean was a pleasure too…
Alistair Maclean was a pleasure too work with form a conveyancers point of view - willing to help but also willing to let us do our work and keep the parties happy and informed.
DB · 16 February 2024
Agent replied · 24 March 2024
Dear DB, Thank you for taking the time to leave a lovely review regarding Alistair. Kind regards, Asma, Customer Relations Team
★★★★★ 2/5
TrustpilotTook 10 months not to sell my flat
Dexters tried to sell a flat for me. The branch manager won my business by proposing a high valuation which in the end turned out to be unrealistic. However, I then received an offer quickly and accepted it. Then, in spite of my doubts about the buyer and several conversations with the guy at Dexters who was supposed to chase the buyer, 6 months later the buyer pulled out. Dexters put the flat back on the market and claimed to have found buyers who turned out to be false leads. After 10 months I gave up and used another, more realistic agent who isn't with a large chain of pushy salespeople. He gave good advice about pricing (and then about reducing the price), got an offer and has now taken the sale to completion. This positive experience has made me realise what a mistake it was to use Dexters in the first place.
Philip · 28 March 2024
Agent replied · 23 August 2024
Dear Philip, I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleThe service I received from Glenn was very impressive - he went out of his way to explain processes, advise sensibly and give me good experience. He kept in touch regularly throughout the long process plus patiently answering my queries and calming me down. Exceptional.
Lynda · 14 May 2023
Agent replied · 28 May 2023
Dear Lynda, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent Service. Many Thanks to Mia
I assume everybody knows how difficult to rent a flat in the Uk for a first time…However I would say many thanks to Mia for making this happened for me. She’s been there anytime I need a help. She even answered my silly questions, guided me and helped me to get a beautiful flat. Many thanks.Kerem
Kerem · 9 March 2022
Agent replied · 28 October 2023
Dear Kerem, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleChloe Tansley negotiated the sale of our new flat on behalf of the seller (i.e. we were the buyer), and she was incredibly proactive and professional. She was flexible enough to meet our rapidly changing schedule for subsequent viewings, very helpful explaining the process for first time buyers, and overly communicative which was a relief considering the process is notoriously opaque.
All in all, we exchanged in 12 weeks from offer (including the Christmas period where everyone was offline), which I think is a testament to her work and well below national average timelines.
Tim · 26 March 2024
Agent replied · 23 August 2024
Dear Tim, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotVery good service
Thanks to Donalina from Dexters for recently solving some issues we had with the heating at our rented property in Richmond. Thanks also to Tara from maintenance who assisted.The service was quick and the issue resolved successfully.Best wishes,Robert
Mr · 15 November 2023
Agent replied · 24 March 2024
Dear Robert, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVictoria Nugent has been a great help
Victoria Nugent has been a great help throughout my move out process and further assistance on making this much more smoother. Thank you very much for all your support and constant updates for each stages.Wish you best luck!Kind regards,Nikhil.
Nikhil · 20 October 2023
Agent replied · 28 October 2023
Dear Nikhil, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Assistance from Mohammed Amin
I've been trying to get some work arranged in my property for several months without much success. However, Mohammed Amin was a great help and stepped in to get the access arranged as quickly as possible. Thanks Mohammed!
Mathew · 13 November 2023
Agent replied · 24 March 2024
Dear Mathew, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team.
★★★★★ 5/5
TrustpilotDexters, West Kensington
My sister and I brought a flat through Dexters, West Kensington and had a great experience. Jean was helpful throughout the process in keeping it moving given time pressures and, importantly, making it enjoyable. He actually showed us a property that we we were not originally looking at but that we ended up buying as it was the perfect one!
Lucy · 25 June 2021
Agent replied · 28 October 2023
Dear Lucy, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Good luck in your new home. Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotDexters was super helpful with my move…
Dexters was super helpful with my move out. I have heard a lot of horror stories and am please to say i did not have any such experience. My contact was Elisabeth Blair from the Hampton Branch, very pleasant to talk to, with a solution to every problem. When i had issued with a last minute cancellation by a cleaning company called Surrey Clean Queens, Elisabeth got me a cleaning company on the last date of tenancy within a matter of minutes.Truly thankful for making this as smooth at it could be, would recommend Dexters a hundred percent!
Maria · 22 March 2024
Agent replied · 23 August 2024
Dear Maria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotBest letting agents
Their service is second to non . They are prompt and quick to resolve issues. Many thanks to Lorraine in the maintenance team kingston. Fantastic and hardworking lady
Henry · 6 June 2024
Agent replied · 23 August 2024
Dear Henry, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Customer Relations Team
★★★★★ 1/5
TrustpilotTerrible Experience with Dexter Ealing House Viewing Service - Avoid at All Costs!
I had an incredibly disappointing and frustrating experience with Dexter House Viewing Service in London, and I feel compelled to share my experience to warn others about their incompetence and lack of professionalism. I strongly advise potential clients to steer clear of this service.My appointment was originally scheduled for 5:30 PM, the agent called me in the afternoon and requested that we meet earlier, at 5:15 PM. I arrived promptly at 5:10 PM, only to find myself caught in a downpour with no nearby shelter available. I had to endure the rain until 5:25 PM when the agent finally called and informed me that she needed an additional 10 minutes. My companion and I had to resort to renting a zip car to seek refuge from the rain. To make matters worse, the agent arrived at 5:50 PM, a staggering 35 minutes late!When I expressed my dissatisfaction and inconvenience caused by the delay, the agent showed no remorse or willingness to make amends. She callously stated that there was nothing she could do to waive the cost of the zip car, further highlighting the company's lack of accountability and customer care. Our appointment was scheduled to view a total of five properties. The agent did provide all properties address and detailed in our email communication. However, from the very beginning, it was evident that the agent had little regard for our requirements. She first brought us to a one-bedroom flat, despite our explicit request for a two-bedroom unit. Instead of acknowledging her mistake, she attempted to convince us that the living room was spacious enough to compensate for the lack of an additional bedroom. This blatant disregard for our preferences was extremely unprofessional and disrespectful.Reluctantly, we proceeded to the next property, which required an 18-minute drive. To our utter disbelief, the agent struggled for more than 10 minutes to open the door, fumbling with numerous keys to no avail. Eventually, she admitted defeat and apologized, claiming that this was the last property available for viewing. We were astounded that after enduring the delays and the agent's lack of professionalism, we were only able to view one flat, and to make matters worse, it wasn't even the type of property we were interested in. The agent claimed that “because the rental market is very hot”.Overall, my experience with Dexter House Viewing Service was a complete nightmare. Their lack of punctuality, disregard for client requirements, and failure to take responsibility for their mistakes demonstrate a complete lack of professionalism and respect for customers. I strongly urge anyone considering using their services to look elsewhere for a reliable and competent house viewing service in London.
Lup · 17 March 2024
Agent replied · 24 March 2024
Dear Lup Yeh, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotNot reliable service
The property management team responded very slowly, no updates and very little progress is made. Issues are dragging on and takes forever to be solved.When we first moved in our balcony lock was broken and it took in total 5 months to solved. The property was also very dirty and bugs were found.We were also left without hot water for 2 weeks which could have been solved much quicker if the team is more responsible.They takes a lot of time to get things solved even though they always promised to do it asap. We dont find the service reliable at all.
Tra · 15 March 2024
Agent replied · 24 March 2024
Dear Tra Nguet Tran, Thank you for providing further information, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotA wonderful team.
Mark Sumray and his team were incredible throughout a challenging and complex sales process with a lot of issues that arose that were thought through and solved seamlessly by the Dexters team. Mark is a tremendous and critical asset to the Dexters office in Highgate and I would have no hesitation in recommending him for any buy/sell/rent/let enquiries or processes.
Robert · 26 May 2021
Agent replied · 28 October 2023
Dear Robert, Thank you for your review, and mentioning your experience with Mark in our Highgate office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI have rented a property with dexters lettings team in Finsbury park they have been extremely helpful and managed to get me in to a perfect property
Thank you to everyone in the lettings team!
Ndongala · 16 November 2025
Agent replied · 15 January 2026
Dear Ndongala, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Finsbury Park office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
★★★★★ 1/5
TrustpilotVery Let Down by Dexters - be careful.
We rented a flat on Wimbledon Broadway. We selected the company on the basis of a personal recommendation. It really does not reflect well on Dexters that we had to refer to Tenancy Deposit Scheme to get our deposit back. Fortunately, TDS ruled in our favour; however Dexters were of little to no help when our deposit was being withheld. The courtesy of communication from Dexters since the TDS referral was made has not been extended.Their claims of excellence are for me without meaning. I think people enlist the services of companies like this with the expectation of support, protection, and advocacy. Be prepared for disappointment.
Cleisson · 11 March 2024
Agent replied · 24 March 2024
Dear Cleisson, I am sorry to read your 1* review comments. I have passed them to the manager of Property Management as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotAlistair was amazing
Alistair was amazing. Helped our client to achieve objectives of a quick sale and reassured both parties. An estate agent who genuinely cares.
Salina · 23 August 2024
Agent replied · 23 August 2024
Dear Salina, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
Trustpilot5 star says it all
Usually I hate dealing with estate agents but Millie has been amazing, in fact, the whole team have been very helpful. Nothing is too much and Millie has gone above and beyond every request. She has turned what is usually a very stressful experience into a pleasure! Thank you Millie and the whole team down at London Bridge.
Leah · 16 September 2021
Agent replied · 28 October 2023
Dear Leah, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.