Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI can highly recommend Christopher Charles, they were quick to reply and brilliant at notifying us whenever new properties came onto the market so will definitely be using them again. Jamie was brilliant in helping us through the whole process and quick at replying to any questions we had!
Olly · 7 May 2023
Agent replied · 28 May 2023
Dear Olly, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAmazing people and human interactions
Amazing people and human interactions. Suzy Salah is a credit to her team and always there when we need her. Dexters really know how to choose their people and it goes to show with the great team behind her. Thank you all
Mahmoud · 10 November 2023
Agent replied · 24 March 2024
Dear Mahmoud, Thank you for taking the time to leave a wonderful 5* Google review. Suzy will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotDexter’s West Hampstead are recommended!
Dexter’s West Hampstead have been great to deal with, especially Petros in the North Property Mgt team. He has been super responsive to my initial queries which has made a huge difference during the initial stages of my move. Would highly recommend!
Ali · 9 November 2023
Agent replied · 24 March 2024
Dear Ali, Thank you for taking the time to leave such a great review, your comments are really appreciated. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotDO NOT WASTE YOUR TIME BY DEXTERS.
DO NOT WASTE YOUR TIME BY DEXTERS.I've been looking for a property for over 3 months and I found Dexters the most unorganized agency ever. They never care about people's time, requirements or anything. For example Kensal Rise & Queen's Park Office canceled a vewing without any notice! Imagine driving for 45 minutes to view somewhere and you realise they canceled without telling you! The other thing was that Shepherds Bush and Brook Green Office set me 7 viewings on Saturday which is an important day for viewing for those who work during the week and none of them had the minimum of requirements we asked for! Are people just money machines to you Dexters guys? I rather live on the street than calling Dexters agency to find me a home.
Nasrin · 2 June 2024
Agent replied · 23 August 2024
Dear Nasrin, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleWhere do I start. George and his wonderful team were the epitome of what estate agents should be, helpful, polite, friendly and professional. George went the extra mile for us, he kept us informed all the way, and this led to a speedy trouble free sale. Will definitely recommend.
Rosalinde · 28 April 2023
Agent replied · 28 May 2023
Dear Rosalinde, Thank you for your kind comments regarding George and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotLetting our property...
We are letting our property and our property manager Shazia Khan has been great - she is organised, responsive and friendly. We feel that any issues with our property are dealt with quickly and effectively, which gives us peace of mind.
Steph · 27 November 2023
Agent replied · 24 March 2024
Dear Steph, Thank you for your kind comments regarding the team and your feedback. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent Property Management Support from Remi Daniels
I would like to express my appreciation for Remi Daniels, Senior Property Manager at Dexters.
Indrasish · 3 June 2026
Agent replied · 8 June 2026
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
★★★★★ 5/5
TrustpilotBest estate agents - highly recommend
I have just exchanged contracts on the sale of a flat through Dexters Shepherds Bush. They have been excellent from start to finish. The marketing was brilliant, lots of viewings arranged swiftly, and then once I had accepted my offer the whole process was smooth and largely stress-free. I cannot commend Penelope Harold, Avni Patel and Joe Blackett highly enough. I was kept informed at every turn and what could have been highly stressful actually felt easy.
Clare · 25 July 2024
Agent replied · 23 August 2024
Dear Clare, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleDan was sooo good at helping us find our property!! Went above and beyond! So good at explaining next steps, knowledgeable and kind. Thanks for all the help
Zaak · 9 August 2024
Agent replied · 23 August 2024
Dear Zaak, Thank you for taking the time to leave a wonderful 5 star Google review. Dan will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotThis real estate agent's St Margarets…
This real estate agent's St Margarets office is the worst company I have ever dealt with, and I would definitely not recommend renting a house from them!I rented a house from this company in March 2024, signed a contract, and made the deposit along with the first rent payment. Throughout this process, they constantly pressured me to make the payments as soon as possible.After signing the contract, we planned to move in during the week of May 15, 2024. However, they informed me that the house was not ready and that I would need to postpone my move.I have a daughter who goes to school, and I had arranged everything, including her school transfer. Just 3-4 days before our move, I was told that we could not move in. Despite obtaining a parking permit for my car and making necessary changes to utilities and other arrangements, I could not move into the house I had paid for two months in advance.Due to this company's negligence, my daughter's school transfer was delayed, and I had to cancel all other moving arrangements. They did not pay the legal interest on the money I paid 2-3 months in advance, nor did they offer to cover the cost of the parking permit I purchased.I strongly advise against working with this company. I also reported the situation to Dexter's headquarters, but there was no response from them either.
Cem · 30 May 2024
Agent replied · 23 August 2024
Dear Cem, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent estate agent…
I had the opportunity to work with Alistair Maclean concerning a sale transaction. He was consistently excellent throughout the matter and we managed to exchange contracts soon. I have no hesitation in recommending Alistair and his team to anyone
Sanjee · 8 January 2024
Agent replied · 24 March 2024
Dear Sanjee, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotWorst experience with Dexters…
Worst experience with Dexters Westbourne Grove sales team. They were unprofessional, misleading and deceptive. They did not disclose the true seller or that there was a restriction on title preventing the sale of the property they were marketing for sale, even after our offer was accepted. This caused us great delay, costs, stress and anxiety. When the seller pulled out of the sale they continued to market a property that could not be sold even after the restrictions were brought to their attention (and which they should have known prior to marketing the property). I would give them zero stars if I could. Extremely unhappy with the service. Expect much better from a firm like Dexters.
TJ · 29 May 2024
Agent replied · 23 August 2024
Dear TJ, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotFantastic experience
Really fantastic overall service from Dexters with quick engaging responses to all our needs. Particular thanks to Jhodi Fisher and Annie Hagon, for expert communication and services. Used a few letting agents before and Dexters has surpassed all of them for my Fiancée and I! Very pleased!
Jake · 19 June 2023
Agent replied · 28 October 2023
Dear Jake, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleFrom start to finish Jamie has been fantastic. Great, clear communication & super helpful. Made the process very smooth. Highly recommend. Ross & Hilary.
Ross · 9 October 2024
Agent replied · 23 October 2024
Dear ross, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
TrustpilotDexters
Jadasa Andjadiumi is our senior property manager at Dexters Mayfair recently and despite issues regarding the access to invoices from contractors, she has always answered to queries with efficiency and is always very kind. Thank you for your consistency and assistance.
Kelly · 14 November 2023
Agent replied · 24 March 2024
Dear Kelly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent
Our experience with Dexter's was excellent. Their response to the sale of our 1 b/room flat in Kensington London was immediate. It was up and running and out to the public in no time at all. The team Toby, Rudy and Charlie were proactive and stayed with us throughout until the end of the sale. I cannot recommend them enough.
Isabel · 6 January 2022
Agent replied · 28 October 2023
Dear Isabel, thank you for your 5* review. We are thrilled to read that you have had a great experience with our Kensington office. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotLouis Preston - Property Manager
Louis Preston is the property manager for the flat I have lived in for the past 2 years. Diligent, responsive and always willing to help. Great experience so far!
Yana · 13 July 2024
Agent replied · 23 August 2024
Dear Yana, Thank you for your kind comments regarding Louis and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotWe have used the services of Dexters for a long time
We have used the services of Dexters Kingston for over 20 years initially buying properties and later letting them. Overall, we have been pleased with the service provided. The staff are professional and friendly. Sonia is efficient and fast acting as well as charismatic. Normally they let our properties pretty quick.
MRS · 27 January 2023
Agent replied · 28 October 2023
Dear Mrs Novikova, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Kingston office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleThe team at Dexter’s, particularly Glenn have provided a fantastic service with the recent sale of my property. I’ve experienced them to be consistently professional, friendly and knowledgeable. Dexter’s have definitely taken property sales to a new whole new level in the local area.
Gigi · 25 August 2023
Agent replied · 1 October 2023
Dear Gigi, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexter's Letting Review
I have been renting my flat for a dozen years with Dexters and overall they are good at what they do, and generally get rents in on time. My flat is agent-managed so the team is generally responsive and get things done well. ParWhen things are amiss, the management of Dexters come into play and they solve problems which is great. I've most recently been working with property manager Bailey and she's been great at finding the right contractors at the right prices to get things done to a satisfactory level.I intend to continue to let my flat with Dexters.
Roger · 16 May 2024
Agent replied · 23 August 2024
Dear Roger, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent Property Management
I can't recommend Dexters Property Management highly enough thanks to Tallulah. She has been absolutely fantastic: incredibly efficient, always fast to respond, and always got a solution. She's made the stress of moving into a new place with several teething problems so much better. Superb service.
Edward · 27 June 2023
Agent replied · 28 October 2023
Dear Edward, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotResponsive and proactive so far!
Since moving into a new rental property in recent weeks Caitlin and Donalina from the team have been very responsive and proactive in getting in the contractors to assess works needed. Looking forward to hopefully resolving issues speedily from here!
Dariush · 23 November 2023
Agent replied · 24 March 2024
Dear Dariush, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotShout out to Lorelle and Ashley
Shout out to Lorelle and Ashley. Thank you both for helping me to navigate the sometimes perplexing world of rentals. Your professionalism and kindness are a rare and super combination. Keep doing what you do. Couldn’t do it without you. Whoop, whoop!
Bee · 4 October 2023
Agent replied · 28 October 2023
Dear Bee, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotCould've been homeless without her.
Could've been homeless without her.Nadia is very competent, kind, and has a warm-heart. I was very impressed that she even replied late at night and early in the morning. Thanks to her, I was able to get a good property at a reasonable price
하윤승 · 9 August 2023
Agent replied · 28 October 2023
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
