Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRaphael was brilliant - he found us a buyer for our place quickly and at the asking price. He was very helpful and great at communication and was lovely and kind to our children throughout the process of showing many people around the home.
Lucy · 7 May 2023
Agent replied · 28 May 2023
Dear Lucy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleRaphael Tarry was involved in a very complex purchase. I cannot overstate how professional, dedicated and committed he was to this. Excellent communication throughout, and really worked tirelessly to push everything through.
Really nice person too. I’d highly recommend him to anyone looking to buy or sell.
Yassar · 28 January 2023
Agent replied · 28 May 2023
Dear Yassar, Thank you for taking the time to leave such a great
review, your comments are really appreciated and we are delighted
you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent Service …
I would like to thanks Dona for her impressive speed and response in assisting me, awesome to have someone pleasant to deal with , thank you again
Sheila · 6 June 2024
Agent replied · 23 August 2024
Dear Shelia, We really appreciate you taking the time to leave such lovely comments about Dona. They will be so pleased to read your 5-star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina Gargrupe: excellent property mangement
Donalina has been exceptionally professional and helpful in getting quotes for improvement works on my property, as well as organising the jobs in an efficient way with excellent communications throughout. Many thanks for the great service!
Adam · 2 December 2023
Agent replied · 24 March 2024
Dear Adam, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAlways a 5 star service
Always a 5 star service. We use Dexters for all our residential properties. Nothing is too much trouble for them and they are always prompt and efficient. A big thank you to Louis and the team.
Vicky · 30 November 2023
Agent replied · 28 October 2023
Dear Vicky, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWell done Dexters!
Dexters have proven to be a superb choice over the years. Both their lettings and sales departments have proven themselves to be professional, helpful, efficient and hard-working. Special mention to Peter Gobey whose above and beyond approach to queries and scenarios presented marks him and this agency out as being, at least in my experience, exemplary. Thank you Dexters!
Nick · 8 June 2021
Agent replied · 28 October 2023
Dear Nick, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Evie Fisher Customer Relations Team
★★★★★ 1/5
TrustpilotWaste of time
All properties I've viewed in London with Dexters were terrible deals.
Maxim · 28 May 2026
Agent replied · 8 June 2026
Dear Maxim , I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you and have your details removed. Kind regards, Asma, Customer Relations
★★★★★ 5/5
TrustpilotFaultless experience
I dealt with Alistair and Callum from the 93 Station Road office, as the solicitor representing the seller. They were helpful and encouraging throughout without being overbearing or forceful. Communication remained polite and friendly, and their expertise in coordinating parties and ensuring the smooth flow of the transaction was priceless.
Ovie · 31 October 2024
★★★★★ 5/5
TrustpilotI would like to commend Connor the…
I would like to commend Connor the senior property manager as he address our concerns very quickly. He is very understanding. He helped us so much in our stay in our current flat. Thank you so much Connor!
EJMA · 9 October 2023
Agent replied · 28 October 2023
Dear EJMA, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI sold my property with Chloe at Dexter's FP. Chloe was on point, professional, friendly, a great communicator, and excellent mediator between buyer, seller and solicitors. It was a pleasure to sell with Chloe. Highly recommend.
Melissa · 23 November 2023
Agent replied · 1 January 2024
Dear Melissa, We really appreciate you taking the time to leave such lovely comments about Chloe. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotI HIGHLY RECOMMEND AVOIDING THEM AT ALM COSTS. Especially Dexters, Putney
Terrible experience- do not use them even if it’s your house of dreams. Provided incorrect information - that got me stuck in a contract It’s taken 3 months so far to get response about a termination - there’s no clear process, no clear information on what’s pending - and I’m now left guessing , hoping they will reply after already moving countries I HIGHLY RECOMMEND AVOIDING THEM AT ALM COSTS Especially Dexters, Putney
Abby · 4 July 2024
Agent replied · 23 August 2024
Dear Abby, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotLauren from Kingston
Being an overseas landlord has proven challenging but Lauren from Dexters in Kingston has been a real help. Communication has been first class and we've worked together brilliantly to make every eventuality as simple as possible. I'm truly grateful for the thorough checkout with my previous tenants which uncovered some damage to the property. Lauren sought some quotes, arranged for the damage to be repaired and we agreed a fair contribution from the outgoing tenants. Simultaneously Dexters found me new tenants to whom we can let a well maintaned property without any void periods. I'm very impressed with the service, professionalism and openness of Dexters. It's truly like working with friends rather than typical agents.
Victoria · 6 December 2022
★★★★★ 5/5
TrustpilotSupportive
Toby was really helpful with supporting us through the early part of our purchase of our property. He was incredibly informative, kept us up to date with any changes/information and was always available when we needed help. Alistair supported us towards the end of the process. Alistair has been brilliant!! He has responded to every query quickly, ensured everyone knows exactly what is happening and has been really supportive when there was a slight delay towards the end - he has made the process a lot less stressful!
Evie · 30 November 2022
★★★★★ 5/5
TrustpilotA first-class service
Throughout the time Dexters have managed our property, we have been very impressed. Particularly with Steven Hewitt and his team who are contactable, responsive and efficient. A first-class service is provided. Well done and keep it up!
David · 25 October 2023
Agent replied · 28 October 2023
Dear David, Thank you for taking the time to leave a wonderful 5* Google review. Steven will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotCaroline France was fantastic from…
Caroline France was fantastic from start to finish. There is no one who knows this development as well as she does and she steered us through all the arrangements with her normal professionalism, efficiency and care. We cannot thank her enough.
H · 13 July 2023
Agent replied · 28 October 2023
Dear H, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMy recent experience with Dexters…helpful property manager Donalina Gargrupe
My recent experience with Dexters Property Management in Kingston is good, in particular I find that Donalina Gargrupe has communicated well, sorting out minor snagging issues for my tenants at a reasonable fee while keeping me well informed. I appreciate her attention to detail and balanced approach. She is also negotiating with the council on my behalf on matters for which they have responsibility - not always an easy task!It is vital as a landlord to be able to trust the agents managing your property.
Tina · 29 November 2022
★★★★★ 5/5
GoogleThank you Dexters. Jamie was fantastic and made the process of finding our new home incredibly smooth!!
Georgia · 9 November 2024
Agent replied · 9 December 2024
Dear Georgia, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma
★★★★★ 1/5
TrustpilotUNPROFESSIONAL PEOPLE
We like to mention how disappointed was the experience with Dexter, this is the first time in years of tenancy that we have experienced such a lack of professionalism and transparency from an estate agency.On Friday 9th we expressed our interest in a flat, we waited 3 days to have confirmation that the offer was accepted from the landlord, THREE, we finally received a confirmation from the estate agent after three days saying that the offer was accepted so we paid the holding deposit in order to BLOCK THE FLAT, paying the holding deposit means:"Once you have paid the holding deposit, the tenancy is assumed to be agreed subject to referencing. The landlord should not proceed with other tenants, and must not accept any other holding deposits or offers"We then received a call few hours later the holding deposit was taken where the agent said over the phone: the landlord received another offer from another agency, WOULD YOU LIKE TO OFFER MORE?In my opinion the offer from the other agency should have not going through at all, second of all, if the landlord has accepted another offer, why did they even propose me to offer more? which game do they play?No serious at all, very disappoint.I strongly reccomend to avoid this agency.
Miri · 14 February 2024
Agent replied · 24 March 2024
Dear Miri, Thank you for providing more information so that we could locate you on our database. I am sorry to read your 1* review comments. I have passed them to our Office Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotThe best agent I have ever used
I would highly recommend Dexters and especially Parys in selling your property in London. To say he went the extra mile would be an understatement as I think he ran the whole marathon! We had a number of hitches and helped us through all of them whilst remaining a pure professional through the whole process. Very happy customers.
Joanna · 30 June 2021
Agent replied · 28 October 2023
Dear Joanna. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotRecently left a dexters managed…
Recently left a dexters managed property in Peckham. Dealt closely with Natalie from the Peckham branch - Natalie was really easy to work with and managed to sort our issues out promptly and kept us informed throughout.
Josh · 19 October 2023
Agent replied · 28 October 2023
Dear Josh, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDanny was so fast coming back to me
Danny was so fast coming back to me. Very clear and helpful. Best service to date
Denny · 20 November 2024
Agent replied · 23 December 2024
Dear Denny, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
TrustpilotChristian Pengelly and his team know our properties, understand our circumstances and are always willing to help us find a way forward.
Dexters have managed our portfolio of rental properties in Ealing for a number of years. As a family, we really value the support they provide.
Bella · 23 September 2026
★★★★★ 5/5
TrustpilotCharlotte Aslford
As a landlord, my experience of Dexters has been very positive.
Jonny · 22 May 2026
Agent replied · 8 June 2026
Dear Jonny, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
★★★★★ 5/5
TrustpilotLily was my contact from Dexters while…
Lily was my contact from Dexters while I was a tenant in one of their flats - she was always available to answer my calls - and very easy to get on with. Thank you.
Dan · 30 November 2023
Agent replied · 24 March 2024
Dear Dan, Thank you for taking the time to leave a wonderful 5* Google review. Lily will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.