Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGraziana & Angelo were super helpful!
We’ve been dealing with Angelo since a few months, who was very helpful in solving some issues and major repairs in our house. Recently, we’ve also dealt with Graziana, who was very quick to solve our issues at the start of our contract renewal. Graziana’s communication was great, over the phone and via email.
Charo · 14 November 2023
Agent replied · 24 March 2024
Dear Charo, Thank you for taking the time to leave a lovely review regarding Graziana and Angelo. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWapping Office
Natasha (Wapping Office) has helped me with the lease of my residential property for over 6 years. She is very proactive and professional. I have always trusted her advice over the last 6 years. Natasha and her team have provided me with excellent tenants and I know my property is in great hands with her.
Enxsjp · 20 October 2023
Agent replied · 28 October 2023
Dear Enxsip, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI have recently moved into a flat…
I have recently moved into a flat managed by Dexter's and am pleased with the service they provide with regards the property management in our Clapham branch. I would like to thank Olivier who managed to resolve a maintenance query for us on the same day. Look forward to working with them during our tenancy.
Natalie · 20 October 2023
Agent replied · 28 October 2023
Dear Natalie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVery good experience
Very helpful stuff especially through our interaction with Joshua Moody
Mr · 30 September 2026
Agent replied · 11 October 2026
Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie
★★★★★ 4/5
TrustpilotProperty faults/repairs
Keep me posted and up to date with all areas of myProperty and any problems that the tenants report, these are then taken care of by the appropriate maintenance contacts.Donna is always very friendly but polite and efficient I have had a few areas for concern this week but are all in hand.
Karen · 5 December 2023
Agent replied · 24 March 2024
Dear Karen, It’s great to hear that you have had a brilliant experience with us. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleHi, Louis is helping me to buy a flat. He has been great throughout. Polite, on time, no BS! very easy to get hold of & always comes back to me quickly. Would def recommend!
Juliette · 1 November 2024
Agent replied · 8 November 2024
Dear Juliette, We really appreciate you taking the time to leave such lovely comments about Louis. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
★★★★★ 5/5
TrustpilotExcellent after service
We have been renting through Dexters and have found the whole experience to be a really positive one. Sometimes agencies can be great for the initial deal and drop off, but we have had the opposite experience. We have been really impressed by the management service provided by Dexters. In particular, property manager Khalisha has been exceptional; really going above and beyond to be as helpful as possible. 5 stars!
Deirdre · 23 May 2022
Agent replied · 28 October 2023
Dear Deirdre, Thank you for your review, and mentioning your experience with Khalisha. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotKudos Christian Pengelly!
I would like to commend Christian Pengelly for his professionalism and support in successfully and amicably resolving a rather serious issue with my tenant. He was always available when I needed him, responding to all my calls and emails, and making sure that we resolved the issue effectively and efficiently. Thank you Christian!
George · 21 November 2023
Agent replied · 24 March 2024
Dear George, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Donalina - a professional and friendly service
I have had a responsive and meticulous service from Donalina in managing two flats in Kingston to a high standard. Donalina communicates with me promptly about any issues that arise and she helps me to find cost-effective solutions that keep the flats looking nice and the tenants happy! It works well, thank you Donna!
Tina · 28 October 2023
Agent replied · 28 October 2023
Dear Tina, Thank you for taking the time to leave a lovely review regarding Pam. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotConsistently attentive
Myra and her team have always worked to get things done quickly - whether that’s re-letting my property or dealing with tenant issues. Myra always responds quickly to my calls and I have been extremely pleased with the service - so much so that I have now been with her for over 10 years.
Susan · 25 October 2023
Agent replied · 28 October 2023
Dear Susan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleJust had a great viewing in a new build property with Jessica!
Alice · 11 September 2026
Agent replied · 11 October 2026
Dear Alice, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
TrustpilotDexter's have managed my flat for 18…
Dexter's have managed my flat for 18 years and have always provided a reliable professional service. This gives me peace of mind as I live in a different part of the country. I would have no hesitation in recommending them to anybody.
Eddie · 24 September 2026
★★★★★ 1/5
TrustpilotI'd rather rub salt in my eyes than deal with Dexter's again
After only asking for sales people to call to arrange viewings in my rented flat, that was too much for them to bother with. The team are rude, threatening, aggressive and absolutely do try to play my landlord and I off against each other. They tried to blackmail me, and only a month ago I was 2 days away from homelessness. Luckily the council and my MP were willing to take an interest and the matter went quiet. Of course they tried to extort me out of additional money too, which my solicitor advised should not be paid, just standard agreed rent, on time. I'm so pleased I won't have to speak to any of these ever again now I've moved on. Avoid Richmond branch. Lettings and sales are both hopeless. EDIT: 3 weeks after leaving the property, there is no sign of my deposit being returned, no problems communicated and nobody is in contact regarding my issues. I'm sure my new details shouldn't have been requested if Dexter's don't intend to use them for the purpose of returning my deposit, which was the point of the form I had to complete.
Michelle · 3 December 2024
Agent replied · 23 December 2024
Dear Michelle, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma, Customer Relations
★★★★★ 5/5
Googlei want to express my gratitude to Bobbie Deboo was very plesant to to talk with and is a great asset for the company. i would highly recommend dealing with Bobbie :)
Alex · 2 December 2024
Agent replied · 9 December 2024
Dear Alex, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleJamil was great help and couldn't have asked for anything better. Viewings were arranged the day after I expressed interest, and once an offer was made, the process was very smooth to acceptance. Looking forward to working with him through the process now an offer has been accepted.
Would definitely recommend to friends and family.
Daniel · 17 September 2023
Agent replied · 1 October 2023
Dear Daniel, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotTenancy change made easy!
I have recently made some changes to my tenancy through Dexters. The process was simple and straightforward, and communication from the Dexters team was great throughout. I would like to thank Nathan Cain and Dan Faulkner, the latter having been particularly helpful!
Max · 21 June 2024
Agent replied · 23 August 2024
Dear Max, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.
★★★★★ 5/5
TrustpilotTwickenham office was great!
We completed our purchase in February which was advertised by Dexters - Twickenham and were very happy with them. There were some constraints during the process and both Elly and Leslie were very helpful, quick answering our requests and always on the case. We found out that the previous owners also sold the property with them and after seeing their presence in the area, we believe they must be the best estate agents here.
Alop · 13 August 2021
Agent replied · 28 October 2023
Dear Alop. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 1/5
TrustpilotDisgusting company, disgusting people
super attentive, they call you all the time, they want to be liked until your request to rent the apt is approved, then you will know who is really Charlie or Dexters.we lived in a apt 70 burton court, franklins row Sw34sx Chelsea for over a year, we had several problems with the apt and one of them was a RAT INFESTATION, we have a 2 year old baby and every day we had to live with rats in every room of the apt, we called dexters several times and no one wanted to help, the landlord even sent us some guys to try to cover some of the countless holes made by the rodents but nothing could contain the rats, there were days of terror inside the apartment 70 burton court, franklins row Sw32pu, THIS HERE is not a complaint but a mother's outburst, I wouldn't want this to happen to other families, the rats are still there, dexters will not change, they treat their customers like trash, all they want is your deposit and that's it! I do not recommend dexters sloane avenue to anyone and the worst of all employees is called CHARLIE.
Dayana · 29 November 2024
Agent replied · 23 December 2024
Dear Dayana, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
★★★★★ 4/5
TrustpilotReally helpful team!
Archie has been super helpful and supportive through the process of putting through an offer of a property we want to rent. It was great to have him show us around too!
Gemma · 28 November 2024
Agent replied · 23 December 2024
Dear Gemma, Thank you for your review. Our teams work really hard to make sure they offer a great customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma
★★★★★ 1/5
TrustpilotMislead buyer on chain, wasted time & money
I had an offer accepted on a property in Hampton and proceeded to do legal work having been told that chain was closed. I made it clear at the time verbally and on all the offer forms that my own buyers had put a deadline of 4 months to exchange and complete. This was a hard deadline as they were renting and had been given notice as the landlord was selling up. I was advised that the chain was closed as the vendor was buying a property also being marketed by Dexters and the vendor of that property was not reliant on the sale proceeds for their onward purchase. I therefore reasonably assumed that the transaction could complete in the 4 months. I also discussed this with Katie the agent for the vendor and she concurred. However, a few months in prior to her going on holiday and when the legal work on my sale and purchase were nearing completion I asked if she could agree a likely exchange date for the contracts. My calls were fielded and her manager confirmed the chain was not closed. I was left with no choice but to find another property to buy as I would have lost my sale. This fiasco cost me £1000 in wasted legal fees and a lot of upset. Dexters don't seem particularly scrupulous and they didn't much seem to care, matter of fact telling me that they had another interested buyer. Not surprising when they refused to list the property as sold subject to contract. They wanted to use it as a hook to get interested buyers to see other properties and assured me that they were not doing viewings on the property once my offer had been accepted. Buyers and sellers in Hampton beware. I notice the property still has not exchanged so their tactics do not advantage those they act on behalf of and pay their commission either!
Zosha · 27 November 2024
Agent replied · 23 December 2024
Dear Zosha, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
★★★★★ 5/5
TrustpilotI received great support throughout the…
I received great support throughout the property purchase process - Danielle was the lead agent. She's been very responsive, proactive, accommodating and driven to provide answers to any of my queries or visits to the property. She's always portrayed a high level of professionalism paired with a down to earth and friendly approach. Having had this support made the process easier.Thanks very much, all your help is greatly appreciated- this also extends to Lindsey - great team!
Guest · 1 December 2020
Agent replied · 28 October 2023
Dear Sir/Madam, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleGreat estate agent (Jessica) with a very thorough walk around and answered all questions very well!
Kieran · 11 August 2026
Agent replied · 11 October 2026
Dear Kieran, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
GoogleChristopher Charles are by far the best London agency I have ever dealt with - would absolutely recommend! In the 2+ years we've rented a flat with them they've always been quick to fix any issues, and they have always been extremely professional, responsive and kind. Special thanks to Arif, who showed us the flat we eventually rented and is always ready to help!
Elisabeth · 29 November 2022
Agent replied · 28 May 2023
Dear Elisabeth,hank you for your review, and mentioning your experience with our team. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Rebecca Hodgson, Customer Relations Team
★★★★★ 5/5
TrustpilotDali has been brilliant to work with
Dali has been brilliant to work with. Communication has been clear, quick, and genuinely helpful throughout, and everything has been handled professionally from start to finish.
Albert · 23 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.