Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDonalina Gargrupe, Property Manager
Donalina is friendly and helpful. Also efficient and prompt. I would go so far as to say she went above and beyond what was required. I've had a long relationship with Dexters, when I had a property to let to tenants. I warmly recommend Donalina and the Dexters team.
Judith · 4 December 2023
Agent replied · 24 March 2024
Dear Judith, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotNatalie McWilliams, Team Manager, Property Management Hub, Lewisham
Many thanks to Natalie for dealing with and resolving a lettings account query so quickly. Very much appreciated, as was her follow up phone call to ensure that I was happy with the outcome and to check that there were no other issues. Great client service.
Jeff · 9 February 2024
Agent replied · 28 October 2023
Dear Jeff, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotTrustworthy agent
All the staff are gracious. I feel warmly welcomed and supported.Especially Monika, who is also mentioned in other reviews, is indeed lovely. Kindhearted, polite, agile... she has everything to be a good support staff.Many thanks for letting me into a wonderful life!
Hiro · 27 April 2024
Agent replied · 23 August 2024
Dear Hiro, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI always feel looked after with…
I always feel looked after with Dexters. I have been with them several years. The care and support is as great today as when I first worked with them. Truly. Their care is industry leading in my opinion, having used other estate agents before.Thank you to Mark Wiltshire and to Mariya Rizova in Tenancy Management.
Vispi · 22 June 2023
Agent replied · 28 October 2023
Dear Vispi, It’s great to hear that you have had a brilliant experience. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI can only praise Jamie. He was professional, courteous and friendly, and guided me along an unfamiliar rental path. He always took my calls, and responded to messages and emails promptly. Most importantly, he helped me "across the line" and into my tenancy of a beautiful apartment. 5-Star thanks, Jamie.
Kerris · 17 October 2025
Agent replied · 15 January 2026
Dear Kerris, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
TrustpilotZahra at Dexters West Hampstead
Zahra has been incredibly helpful in advising on rents and letting flats in the current difficult market. She is always accessible, quick to respond and her advice is spot-in. She also thinks ahead and goes out of her way to check on flats before tenants move in to make sure everything is ready for new occupants which avoids problems on the day. The whole team at West Hampstead are also very efficient and helpful.
Ms · 18 November 2020
Agent replied · 28 October 2023
Dear Ms Wood, Thank you for taking the time to leave such great feedback regarding your experience with Zahra and our West Hampstead office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleOur agent at Dexters, Chloe, was excellent throughout our flat sale process. From finding a buyer through to finalising the details of the exchange and completion, Chloe was always helpful, professional and friendly. Happy to take calls, discuss updates and keep the process moving forward, Chloe made sure that everything ran smoothly and efficiently. We are very grateful for her for all her help.
Marty · 9 October 2024
★★★★★ 5/5
GoogleGreat service at this estate agent for the house I recently purchased. Thank you Arif for incredible support throughout the whole process. He worked tirelessly to get the sale complete in the time frame I required. He answered every question and supported us through each step of the process. Made (what should be) a stressful process, very smooth sailing. Thank you!!
Russol · 29 November 2022
Agent replied · 28 May 2023
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotRecently moved out of a Dexters property - very satisfied
I recently came off a lease contract for a property managed by Dexters. In the UK, the service you get as a renter is oftentimes sub-par, however, Dexters in my experience is a remarkable exception. Even though I was "just" a renter of a relatively low-cost property, I was treated respectfully by Dexters staff, and if there were disagreements, i.e. when it came to the deposit reimbursement, they did everything to resolve the issue quickly and satisfactory. I want to especially mention Monika, who was my primary contact for property management, and Paul, who was the letting agent. Both did their utmost to make the often unpleasant realities of renting in London much more enjoyable.
Markus · 7 October 2024
Agent replied · 23 December 2024
Dear Markus, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
★★★★★ 5/5
TrustpilotDexter's Ladywell are Awesome
Staff at Dexter's Ladywell are awesome. Joseph and Suzzannah were beyond helpful with a recent bit of bureaucracy in connection with a rental flat. Dexter's in general have been great throughout the letting of my flat.
Anna · 2 August 2024
Agent replied · 23 August 2024
Dear Anna, Thank you for taking the time to leave a wonderful 5* review. Joseph and Suzzannah will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience with Dexters
We have recently used Dexters to find out next home and have had an offer agreed. Alice was our main point of contact and she showed us a few lovely places and helped us find the perfect home for us. We have had some bad experiences over the last couple of years with other agents and found Alice's honest and informative style a breath of fresh air.
Michael · 1 March 2022
Agent replied · 28 October 2023
Dear Michael, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotEaling Dexters and Christian Pengelly…
Ealing Dexters and Christian Pengelly have been managing my property for over 10 years now and have always been great to deal with and take a lot of the stress out of the day-to-day renting out our property!
Damion · 23 September 2026
★★★★★ 5/5
TrustpilotI sold my aunts house in January this…
I sold my aunts house in January this year after a long process and having lost a couple of buyers it was rather stressful.
KW · 22 May 2026
Agent replied · 8 June 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
TrustpilotElizabeth was a great support to me…
Elizabeth was a great support to me with dealing and evicting a tenant from my property. She was sympathetic to my situation which was appreciated during a very difficult time. I can highly recommend.
Cherie · 2 September 2024
Agent replied · 26 October 2024
Dear Cherie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent as always!
Dexter's has been a pleasure to work with in the current renting market. The property is lovely, well maintained (special thanks to Jessica Beau Wright for always being on top of things) and all around the experience has been hassle free, unlike many other estate agents I've had before.Nice one!
Robert · 17 October 2023
Agent replied · 28 October 2023
Dear Robert, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI was shown a property by Jamie when I walked into the office and he was on the ball from the start! He was super helpful and gave really good insight and information regarding the letting. He represented Dexter’s in a really professional … More
Ciana · 27 November 2025
Agent replied · 15 January 2026
Dear Ciana, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
★★★★★ 5/5
TrustpilotPrompt and super helpful. 👍
Prompt and super helpful.
David · 5 October 2026
Agent replied · 12 October 2026
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
★★★★★ 2/5
TrustpilotLet down by poor communication within the company
Unfortunately we were let down by this letting agent yesterday. We had a 6pm viewing for a house in Hayes, I drove 1h in rush hour traffic to visit the property and on arriving I was met by the agent who informed me that the locks had been changed that day and his key did not work, so we could not access the property.He was very apologetic and I understand he was also frustrated as he himself had spent 45 minutes travelling to the property.He did offer to rearrange a viewing but I was so disappointed in the lack of organisation (how can it be that locks are changed and the letting agent/property managers are not informed?) and frustrated at the waste of my time and petrol (2 hours round trip) that I will not be using this company going forwards.I would have left 1 star but the letting agent was truly apologetic and did remain professional in the situation.
Lizzie · 2 October 2024
Agent replied · 26 October 2024
Dear Lizzie, I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
★★★★★ 1/5
TrustpilotResubmitting this review as my original…
Update : despite their reply- no asma, no one has been in contact. I look forward to hearing from the area manager.
Shab · 4 June 2026
Agent replied · 8 June 2026
Dear Shab, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma, Customer Relations
★★★★★ 5/5
GoogleWorked with Raphael on purchasing a property. Unfortunately the chain collapsed for reasons outside our control but feel compelled to leave this review all the same - Raphael is a total professional, knows his stuff and as a seller I would have total faith in him to get the job done 👏🏻 …
Ben · 24 July 2023
Agent replied · 1 August 2023
Dear Ben, We really appreciate you taking the time to leave such lovely comments about Raphael. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent friendly service
Petros Giorganios was with me every step of the way and always available to answer questions and provided quick and helpful responses. This and his friendly manner made the whole process so much less stressful.Thank you again 😊🌸
Sulaiman · 19 June 2024
Agent replied · 23 August 2024
Dear Sulaiman, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Petro, and hope we can help again in the future. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotOutstanding outcome
A huge ‘Than you’ to Paris Marshall Senior Property Manager at Dexters for his speedy response, kindness, attentiveness and professionalism. Paris arranged for the Khinda Building Works Ltd to attend our premises to conduct some repairs. I was very impressed with the contractor’s skills to resolve three different repairs within such a short time. The communication was smooth and the contractor was very punctual. I have no enough words to thank birth Paris and Khinda Building Works Ltd for their hard and outstanding work.Lavinia
Lavinia · 27 September 2024
Agent replied · 26 October 2024
Dear Lavinia, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
★★★★★ 1/5
TrustpilotDexters Putney gave us a flat with many…
Dexters Putney gave us a flat with many problems...we are very disappointed and frustrated because we pay rent but they do not fix the various problems. We have to call several property managers and they promised us that they would fix the problem as soon as possible but they always try to buy time...and then we have to send several emails and phone calls asking for an update on when they will fix the various problems...but they always say that it will be fixed this week...but it is not true we have been living without basic things for two months.the first day the boiler did not work as well as the oven the curtains were broken...so we had to wait a long time to have the boiler fixed and the oven changed.the washing machine has been leaking for 1 month, since we moved in the lights in the bedrooms do not work nor the radiators in the bathrooms...check the flat carefully before signing the contract with Dexeters
Alessandro · 27 September 2024
Agent replied · 26 October 2024
Dear Alessandro, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
★★★★★ 5/5
TrustpilotI have been using Dexters for a number…
I have been using Dexters for a number of years without any issues. They always respond in a timely and professional. The senior property manager Mohammed Amin is fantastic, for anything that is urgent he jumps on it quickly and get things done.
Hemang · 11 March 2024
Agent replied · 24 March 2024
Dear Hemang, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.