Dexters Finsbury Park reviews in London

★★★★★ 1/5

Trustpilot

Truly terrible.

Truly terrible.We are ending our tenancy early as life events have required us to move away.We gave notice and the landlords agreed to release us once a new tenant was found via Dexter's.From the unannounced viewings to the rude staff to the lack of updates it's been a shambles. They finally sourced a tenant but haven't told us our leaving fees and are expecting us to pay for the interim period where the landlord will be doing work to the property. When challenged the team are rude and unpleasant. I called to ask for the exit paperwork to be told they'd call me back. That was 2 days ago I'm still waiting.Update9 days later they send us the leaving bill, we arrange cleaners and pay for exit clean. We then get notified that the landlord arrived before the clean was done and suddenly we have mysteriously trashed the property despite neither of us being in the area! What followed was the most offensive phone call with Dexter's staff as I tried to understand what had gone wrong. Truly awful humans just deeply unpleasant.I had already raised my concerns through the office manager about the staff and I was assured this would be fed back to them regarding customer service. Clearly not happened on this occasion.

Kate · 26 July 2021

★★★★★ 5/5

Trustpilot

Highly recommended and great service! (:

We've just moved to a property managed by Dexters, and we are extremely satisfied with the service we received until now. Our property manager Neil Plitis was and is very quick to resolve any issues we have and provide us with the right solutions.

NBC · 23 August 2024

★★★★★ 1/5

Trustpilot

Horrible to buy from

They are the worst estate agents to buy from. So many of these reviews must be fake because they follow the exact same formatting. Anyway. Dexters Shoreditch London are the worst team ever to work as estate agents. George never replies to your emails. Will is rude, abrupt, pressuring and intentionally unhelpful. He will lie to you and tell your seller things that just aren’t true. I’m convinced they made up a bidding war to increase our offer and push it over the asking price, when it came to surveys he tried to pressure us into not having them and said we didn’t need them (which is not at all his place as I’m sure he isn’t a qualified building surveyor). I’ve already put in a formal complaint and am awaiting the area managers response and depending on that I may escalate to the ombudsmen. I fully believe that Dexters Shoreditch cost us at least an extra £5000 because of their slowness, bad advice and pressure tactics. I will never deal with them again and no one should sell or buy with them.

Steve · 4 July 2021

★★★★★ 5/5

Trustpilot

Fantastic service from Chris Neale of…

Fantastic service from Chris Neale of Dexters West Hampstead branch. Subsequent to identifying significant issues with respect to structure and tenants improvements without landlords consent, we were ready to walk away from the purchase. Chris was professional and proactive in renegotiating the deal and also assisted in getting surveyors, tradesmen and local council engagement, oversaw remedial works etc and get the deal over the line prior to the end of the stamp holiday period. Can’t praise him and also the rest of the team enough at this branch. All the time the vendor was in the US, slow response from Council due to Covid etc - all professionally managed without fuss. Well done and highly recommend.

Mahesh · 2 July 2021

★★★★★ 5/5

Trustpilot

Terrific 🙂

Moved into a rental property recently and Dexter’s are hands down the best property agency I’ve experienced. We had a long list of requests and our property manager Nabil has been incredibly helpful and responsive. ⭐️⭐️⭐️⭐️⭐️

JD · 20 December 2024

★★★★★ 5/5

Google

Jessica took our viewing after work hours, did an amazing job and provided a 10/10 service. Would recommend as one of the best in the area.

Oscar · 11 July 2026

★★★★★ 1/5

Trustpilot

Dexters - tenants beware

A friend has been waiting three weeks for central heating to be restored. His wife is nursing a four month old in a freezing flat. There is mould growing in the flat and the baby has developed a cough. Subcontractors and Dexters are unable to establish a timeframe to get adequate heating working again. Snow is forecast…..

Liz · 27 November 2023

★★★★★ 1/5

Trustpilot

Worst estate agency

Worst estate agency, was a nightmare living in 121A Darwin Road. No sound proof, creaky floors, history of neighbours fighting bcoz of it. Being let out inspite of all this. Property Manager never replies back to emails. No action taken even after 9 months. Boiler was broken from almost a month and lived without heating or hot water. Finally gave up and moved out. Not a word of apology from them, they are chasing now regarding contract.

Sunil · 13 December 2021

★★★★★ 5/5

Trustpilot

My whole experience with Dexters was…

My whole experience with Dexters was very pleasant, each agent I dealt with was amazing and very helpful. Due to COVID-19 I was unable to live in my flat for the whole tenancy and they were really helpful. Dexters are really reliable and are really easy to get a hold of, each individual is amazing and I high recommend using them especially if you are a student because they have fair prices and always have your best interests at heart. Ronni Platt was especially helpful and organized all the viewings while assisting the individuals during the viewings, he is a lovely individual and a true asset to Dexters

Bethany · 25 May 2021

★★★★★ 5/5

Trustpilot

Great service from property managers

Dexters manages the apartment I rent in Lower Holloway, they are very supportive and quick whenever we signal an issue in the property. During the last visit, their Senior Property Manager Petros Giorganios went above and beyond in showing us how to better use and maintain the heating system, on top of being very kind and courteous.

Davide · 24 November 2023

★★★★★ 5/5

Google

Lily and the team assisted me throughout my search for a property and it was a smooth , stress free process ! Highly Recommend their service and would trust them again in the future.

Paige · 9 January 2025

★★★★★ 5/5

Trustpilot

Personable, Professional, Knowledgeable

It has been a pleasure to deal with Sophie from the Kensal Rise office in my search for a new home. I found Sophie to be personable, professional and extremely knowledgeable about the property of interest and the local area (which I particularly appreciated as I don't yet know it well) as well as neighbouring and comparable properties when I enquired about the scope for development. What impressed me the most was that I enquired about the property months ago but access wasn't possible so Sophie kept my details and arranged for me to see it as soon as it was available to view. I will be glad to deal with Sophie and Dexters moving forward. Thank you for a really positive experience and great service.

Jessica · 1 May 2021

★★★★★ 1/5

Trustpilot

Substandard service, use at your peril

I can honestly say, Dexters Acton is the worst Estate Agents I have had the misfortune of using, over my many years of owning and selling properties. I have to give the most ineffective and uncommunicative award to Julian Kroll, who is an ‘old school’ salesman, with little substance.I urge anyone wanting to sell or indeed Let their property, NOT to use this agent, as in my opinion, you will be very disappointed with the service…you have been warned.

Janet · 11 July 2021

★★★★★ 5/5

Trustpilot

Angie at Dexters

Great experience as a tenant. Easy move especially with all the admin required. All the areas, within the property, that needed looking into have all been carried out fast and efficiently; Thank you Angie, the property manager N10 London.

Richard · 24 October 2024

★★★★★ 5/5

Trustpilot

Petros was outstanding in customer…

Petros was outstanding in customer care, I email or call him for any issue with regards to my apartment, and he would always handle it with best care. I would say agents like Petros are an asset to the Dexter. I wish Petros good luck in all future endeavours.

Mr · 3 May 2024

★★★★★ 1/5

Trustpilot

Lack of professionalism and responsiveness

We have rented recently with Dexter (Putney branch). Looking at score, We were expecting Dexters to be much more responsible and professional.Already when we moved in we noticed several issues: dirty floor, food smells, broken lights, bathroom window out of its frame keeping cold air coming through. We immediately reported the property management team asking for help with issues that requires professional maintenance, but they are exteremy slow to respond and none of them haven't been solved yet a month passed.We also find it difficult to understand why the letting consultant told us the garage is not included in the contract which is not true according to the property management team. Now we request the access but the key is missing because we didn't receive it.They even didn't give us the inventory/check in report (despite we requested), we assume that they don't care for properties (=owners) and tenants once the they have us signed the contract. Maybe those high reviews only comes from sales, as we find difficult to believe the letting department and property management are worth the praises. Abysmal, we really cannot recommend Dexter to anyone, as things stand. So far, we really can advise only to steer clear from Dexter.

Federico · 11 April 2021

★★★★★ 5/5

Trustpilot

The best letting experience

Joe and his team at Dexters, Hackney arranged for our apartment to be marketed and let this month. It was an unexpectedly relaxed experience because Joe and the team were onto every detail to make it as easy and effortless for us as possible. A skilled, knowledgeable and very professional approach. Thank you.

Ian · 9 February 2024

★★★★★ 5/5

Trustpilot

Dexters Isleworth Fantastic, the best.

Put our house on the market in May 2020 with Dexters Isleworth. We accepted an offer within 2 weeks but the buyer completely mucked us around,wanting to move our neighbours in to hotel accomodation to search for asbestos that didn't exist, thus trying to get £30 000 off the sale price in one huge scam. After the bitter disappointment of being utterly held to random by a dishonest buyer, Dexters didn't stop in their pursuit in finding buyers to view the property. Eventually 6 months later, Dexters found a lovely couple who made a good offer on the property. My wife and I cannot thank Emily, Paige, Zain and all the team at Dexters Isleworth for their dedication, patience and hard work in selling our property.Most people could of easily given up on selling the property, my wife and I had. They really are fantastic and I wouldn't hesitate in recommending them to anyone selling a property. Thank you so much.

Jamie · 3 April 2021

★★★★★ 1/5

Trustpilot

Been renting with Dexters for the first…

Been renting with Dexters for the first and last time. If i see their logo when buying property i just walk away.AVOID THEIR PROPERTIES located on Chesson RoadAll journey since very start been unprofessional. Sales agent Jose promised us that property will be refreshed (repaint scratched walls, leak marks on ceiling) before our move in. As we moved in we been shocked of condition. Leaking taps, water leaks still present, property haven't been cleaned up at all. At this point i think its worth to mention that Jose email us that property is ready for us to move in day before.Now here start our 1.5 year long journey of constant email exchange with incompetent property management. That on the end exhausted us to the point that we decided to leave property DURING LOCKDOWN. Big thanks to Kim Mellor - property manager - that encouraged us to do so. That lady should not represent company as she cannot even keep her voice down in conversation. Her manners taking place from where shes from i suppose, as i did not get used to snorts in middle of my sentence or anyone shouting over while i trying to finish my sentence. At the moment she is holding our deposit for over 3 weeks, without any given reason besides her mental instability. Saying that 10 days given by government to tenant deposit is just guidance.- Shower on property did not work for 6months of tenancy, i been in contact with them every week.- Property was swarming with pests mice / moths that been reported. But not much has been done. - For another 1 month i could not use shower (same that did not had water for 6months before) since waste pipes under shower tray disconnected and we start flooding neighbours-On our report of black mould on walls we had reply to wash it off with water, even though all moist been going through not watertight balcony

Maciej · 21 March 2021

★★★★★ 5/5

Google

Although we have chosen a flat through another letting agency, we’d like to thank Lily for all of her help in our search for our ideal property. She was friendly and communicative throughout the process and made the viewing experience a lot less stressful!

Tabitha · 24 July 2024

★★★★★ 5/5

Trustpilot

Dexters at Streatham-excellent service

Dexters at Streatham you are a truly an amazing team!You went above and beyond to support me through my sale. Nada effectively led on finding my buyers, I was well informed and updated at all times.Davina was supporting me through my sale, communication was excellent, she was easy to reach, helpful in answering all queries and I truly felt she had my best interests at heart.I couldn’t have asked for anyone better. Davina you are excellent in your role!Streatham team manager Richard- thank you for all your help and support, I have worked with you before and returned again as I trusted your guidance and professional knowledge. I know I was right to come back, worked with highly professional team and got an amazing outcome! Thank you team Streatham, I truly appreciate your hard work and support!

Magda · 5 March 2021

★★★★★ 5/5

Trustpilot

Many thanks to Sonia De Abreu and her…

Many thanks to Sonia De Abreu and her team members in Dexters/Kingston for their swift efforts in securing us a Tenancy Agreement at the asking rent within days after instruction. They are also very helpful and responsive in arranging the pre-tenancy work to be carried out in our flat and this saves us lots of time and troubles. Sonia's leadership and her professionalism are very much appreciated. Will surely recommend Dexters to other landlords in Kingston.Connie Tam

Connie · 27 September 2021

★★★★★ 5/5

Trustpilot

Thank you to Petros

After we moved into our property, we were faced with a few maintenance issues, but Petros has been extremely helpful in resolving these by liasing with the maintenance teams and organising any repairs, and has really been on our side through the whole experience. Thank you Petros!

James · 27 May 2024

★★★★★ 1/5

Trustpilot

Avoid this agency under all costs!

Avoid this agency under all costs!We rented 42 Connell Crescent for over a year and living there was terrible. The property has humidity issues and mould grows on all the walls. We had two dehumidifiers, opened windows all day long and had heating was on all the time but we still had mould on the walls and could barely breathe due to high humidity. We addressed this problem to the agency and they said that the property had an assessment done about this issue, as previous tenants had the same problem, and the assessment says that the property has no problems whatsoever. The agency refused to do anything regarding this issue and said it is only a matter of condensation, but it was not.At the end of the tenancy agreement, the agency asked us to clean the mould otherwise money will be deducted from the deposit. We cleaned all the mould except for one spot (which we did not see) behind a wardrobe. The check-out report came after almost 2 weeks of moving out and did not indicate any problems with mould. However, the landlady is aware of the mould issue and so she went herself to the property and checked everywhere for mould including behind the wardrobes. She found the spot and so the agency deducted £150 for it and for two small drilled holes in the wall (these holes were there when we moved in but we did not have a proof of that and check-in report did not mention anything about them).The agency initially wanted to deduct £450 of our deposit in which £200 was for issues that already existed in the property and thank god we had a proof that those issues were there from day one (the check-in report conveniently did not mention those issues but the check-out report did!). At the end I paid £150, not £450.This property also suffers from terrible insulation and we have reported this problem as well and nothing was done about it. Watch the video in my Google review as a summary for we had to go through.There were other problems which I will not mention, otherwise the review will be too long. Long story short, the agency will do anything to be on the landlord's side and to deduct money from your deposit. If you really have to rent from them then make sure you check everything in the check-in report, literally EVERYTHING even little scratches on and holes because you WILL be charged for them if you do not have a proof that they exist from day one. If you do not have to rent from them, then run away and never deal with them!

Ibrahim · 17 February 2021