Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThanks to Zendeca
So far our experience of renting through Dexters has been straightforward and relatively easy. Zendeca from the Battersea branch went above and beyond to get us a viewing of our perfect property, despite it being her day off and viewings having already been completed. She worked hard to get to know us so we could make the best offer to the landlords, and was responsive and kept us updated throughout the whole process. Zendeca was also understanding of our requirements and requests, and arranged some flexibility for us where possible. We love our flat and we're very grateful to Zendeca and the Dexters Battersea team for making it possible.
Jack · 1 December 2021
Agent replied · 28 October 2023
Dear Jack, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleIt was a pleasure working with Lily to find our new home. She was a true professional and had our best interests at heart throughout the entire process. Thanks Lily!
Lucy · 10 April 2025
Agent replied · 3 May 2025
Dear Lucy, We really appreciate you taking the time to leave such lovely comments about Lily. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
★★★★★ 5/5
GoogleBailey has been an absolute star. As a tenant it is daunting to give a call to the estate agents and report or ask for something. However that has not been the case since Bailey has been managing our property where we are renting in. She is always happy to help and support tenants.
Tugba · 26 March 2024
Agent replied · 23 August 2024
Dear Tugba, Thank you for leaving a 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleA real honest and professional service. Excellent customer service, communication, knowledge and support from Neela Patel.
I could not have asked for anyone better. Selling process from initial review up to final completion was to the highest standard. I truly found a genuine estate agent with so many values. Very impressive & highly recommended, thank you so much Neela and the team.
Gordana · 25 September 2023
Agent replied · 1 October 2023
Dear Gordana, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the time to leave such lovely comments. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters have managed our property for…
Dexters have managed our property for many years; throughout we have found them to be professional, efficient and responsive to any issues with tenants, always keeping us informed and very easy to deal with.
Charles · 29 May 2026
Agent replied · 8 June 2026
Dear Charles, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleThe service provided by Daniel Harris in the team at Dexters Finsbury Park was second to none. Fast response time and a deep pool of knowledge that offered great assurance to myself and my flatmate as regards the ins and outs of the tenancy agreement we were signing. Fantastic service, and Daniel deserves a great amount of praise. Well done him, and well done the Dexters FP team!
Joe · 29 March 2023
Agent replied · 28 May 2023
Dear Joe, Thank you for your kind comments regarding Daniel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service
It has been a little more than a year that I have been renting with Dexters. The team at Teddington is extremely helpful, professional, and accommodative. The excellent service provided by the team including Marc Hedges, Sean Noble, Joshua Evans, and Sophie Yeates over the last one year has really made my tenancy a pleasant experience. The property management team, led by Bethany Stewart, is also extremely good and you can expect to get any household repairs required in your rented property sorted very quickly. I'd definitely recommend Dexters for all your property sales and lettings related help and advice.
Rudra · 21 October 2021
Agent replied · 28 October 2023
Dear Rudra, thank you for your 5* review. We are thrilled to see that you have had a great experience with the team in our Teddington office and hope we can assist you in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 4/5
TrustpilotWe recently moved into our apartment
We recently moved into our apartment. Unfortunately the apartment had issues but the maintenance team were fantastic. I really appreciate how Petros helped me resolved every issue, he walked me through it and checked that everything was completed. The Dexter’s management team are so supportive and helpful. Issues were quickly resolved.
Odessa · 10 May 2024
Agent replied · 23 August 2024
Dear Odessa, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service, thanks to Chloe at Dexters Highgate
Thank you to Chloe at Dexters Highgate. She patiently and efficiently helped me and other visitors to her office whilst also calmly holding the fort with various calls on a busy Saturday. She quickly identified what my property needs were and within the space of a few days she had arranged successful viewings at my convenience, at all times with not only with a skilled and professional attitude but with a cheer and positivity that made my whole experience very straightforward and easy going. A huge thank you for making everything seem so easy and seamless.
MG · 27 September 2021
Agent replied · 28 October 2023
Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Highgate office will be thrilled to read this. We hope that we can assist you in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleLeah and Jessica are the most professional, helpful, best vibes people. It was a joy meeting you ✨
Monika · 11 September 2026
Agent replied · 11 October 2026
Dear Monika, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
TrustpilotExcellent communications
Donalina has been instrumental in keeping me updated with an issue I reported around a water leak in a flat above mine. She always called me and for me that’s the best thing about her. So many times I engage with agents who say they’ll call back and it never happens. Not the case with Donalina. Very good 👍🏽.
Tita · 18 November 2023
Agent replied · 24 March 2024
Dear Tita, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat services and very professional
We recently moved into our new rental house with help from Ashley at Dexters Battersea. Ashley has been super helpful throughout the whole rental process. Very professional, effective, thoughtful, and perfect in following up and giving updates. We are very impressed with the service that Ashley provided. We were dealing with another Real Estate company when looking for a rental house in the same area, and we were so glad that we went with Dexters but not the other company which happened to carry the same house we rented through Dexters!
Daphne · 22 September 2021
Agent replied · 28 October 2023
Dear Daphne, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotJess Lynach is a property manager at…
Jess Lynach is a property manager at Dexters in St. Margaret’s, Richmond and she’s absolutely brilliant. From the way she speaks to the way she manages the property we are renting, she is just delightful. She got the job done beautifully and her communication is right on point and very polite. I highly recommend her and I’m sure you are not gonna be disappointed in working with her.
Andreea · 13 March 2023
Agent replied · 28 October 2023
Dear Andreea, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotViewing Experience
My mum was looking for a new ground floor flat and to sell her own property. Hannah Walker met us at the apartment we’d chosen to view and throughout the entire time remained friendly and professional. Hannah answered all our questions and talked us through all the property features - she was extremely knowledgeable in this particular area and we felt we were in good hands. Since the viewing, Hannah has been in contact with us and arranged for the Twickenham branch to come and value my mum’s property. She has also continued to offer alternative apartments that meet our criteria. She is a real asset to your team!
Joanna · 17 September 2021
Agent replied · 28 October 2023
Dear Joanna. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Chiswick
Karen of the Chiswick branch of Dexters has been excellent at helping my son and I in the search for his first property. Karen is so knowledgable of the local area and helped us narrow down which part of Chiswick would be best for my son to live in. Karen always answered any of our questions immediately and kept us up to date at all times during the process. I can't rate Karen highly enough for her professionalism and local knowledge.
Philippa · 17 September 2021
Agent replied · 28 October 2023
Dear Philippa, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotSara-Katie Fayed from dexters in…
Sara-Katie Fayed from dexters in Teddington has been exceptionally helpful with our rental search. We have missed out on a lot of houses due to being registered with other agents who haven’t updated us at all! Sara has given us the best advice to ensure we do not miss out again and definitely installed the urgency which we never had from previous agents, she has also been so friendly and professional to deal with. She is a absolute credit to the Teddington office!
Syilvia · 16 September 2021
Agent replied · 28 October 2023
Dear Syilvia, Thank you for your review, and mentioning your experience with Sara-Katie in our Teddington office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotExemplary Service - Highly Recommend
The service we have received from Dexter's has been excellent throughout. The constant contact with the sales team is so reassuring - which was not the case with other estate agents. Elli was such an incredible help when it came to trying to complete our deal - offering expert advice, while listening and understanding all the concerns we had. Her support was invaluable during what was a very stressful time.I would definitely recommend Dexter's to anyone looking to sell their property in the city.
Tim · 16 September 2021
Agent replied · 28 October 2023
Dear Tim, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotGreat job!
I just purchased a house through Dexter’s Tooting office. Margaux was simply fantastic! The whole experience, from first viewing to completion, was handled in a professional and friendly manner. She helped me through every step of the process, going above & beyond and keeping the ship steady and moving in the right direction. The process would not have been as smooth without her help! Thank you to Margaux & the rest of her team!
FS · 22 July 2022
Agent replied · 28 October 2023
Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Tooting office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotDexters Bloomsbury was the worst
Dexters Bloomsbury was the worst nightmare one could imagine. The house was disgusting and dirty and they have failed to professionally clean it for 3 days. They repeatedly breached the contract by failing to provide a clean house and free of other people stuff. On top of that, the previous tenants had Covid and still they did not care about cleaning it. Honestly, if you want to live in a decent place and deal with reasonable people I strongly advise you not to use this letting agency
Chiara · 4 September 2021
Agent replied · 28 October 2023
Dear Chiatra. We are concerned to read your review and would like to look into this for you. Can you please contact us at customerrelations@dexters.co.uk with more information. Kind Regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleOur experience with Dexters Finsbury Park has been absolutely wonderful! We have moved from overseas and discovered the challenges of finding a rental in London. Thankfully, Arif and Jordan made this an easy process and helped us find our dream apartment! We have had such friendly and easy communication and we know we are in the right hands.
Britney · 4 December 2023
Agent replied · 1 January 2024
Dear Britney, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFlat 55 Fernwood
My name is Rafael Zeballos, Flat 55 Fernwoodover the last few weeks, I leased with Jamie Nash in several topicshe was really approachable and very helpful, returning to emails in good time and with positives solutionsHe managed to leased between me and Landlord based in South Africa to sort out furniture to be updated and old furniture collected. Jamie was very helpful along the wayAs a result, we have signed a new 3-year contract.We also organised smart meters installationoverall, very pleasedKind Regards
Rafael · 20 August 2021
Agent replied · 28 October 2023
Dear Rafael, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 1/5
TrustpilotVery unprofessional experience
Very unprofessional experience with Dexters Acton. Total waste of time!I've just relocated to London, and it's the first letting agency we've ever worked with. At first, everything was fine...until we've successfully placed our holding deposit and finished our reference checks. The referencing agent informed us to communicate with our letting agent, Lara-Rose Elsi. So we called and emailed her for a status update. However, we haven't got any replies since then - not even from her colleagues - NO FOLLOW-UPS AT ALL! After one week or two, another Dexters agent got back to me. He said Lara was not around (again!), and the landlord decided not to rent us the property one week before (what?). We were in total shock. Why didn't they tell me right away? Why didn't they have any official or written confirmation? They simply left me there waiting and wasting my time! I could have started looking for other properties much earlier if they told me the landlord had decided to pull out!I don't understand why a "professional" letting agency can operate like this. It's okay for an agent not feeling well or takes a week off - it's totally fine and I understand that - I just don't see why they have poor communication, and they simply don't have other staff members to follow up with my case when the original agent is not available. Advice: Stay away from this unprofessional agency!
CY · 14 August 2021
Agent replied · 28 October 2023
Thank you for leaving your Trust Pilot review and for bringing this to our attention. I am sorry you have not heard back from the office and I have asked the Director of the office to review with the team and to update you. Kind Regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleMe and my husband absolutely loved Kenneth. He was so informative and professional and did so with a lovely smile. It was my first time enquiring for a property through Dexter’s and he made it such a smooth and easy process!
Vanessa · 25 March 2026
Agent replied · 15 April 2026
Dear Vanessa, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 1/5
TrustpilotVery poor experience with Dexters
I don't want to name any individuals or even the branch, but our experience trying to sell our house through Dexters in North London was very poor. They exerted a lot of pressure to reduce the price, which may or may not have been the right advice. But in my view they overstepped the mark in how pushy they were. One employee felt the need to remind me they weren't getting paid anything until they sold the house. Another employee couldn't disguise his anger when I accepted an offer through another agent, and then asked them to cancel their viewings. I can understand why they were disappointed, but they couldn't compute that I'd in effect shaken hands on another deal, and thought it unethical and pointless to have further viewings at that stage. They also subsequently refused to mark our property as 'sold subject to conditions' (as requested), arguing that it was in our interests not to do this. Like other agents they were clearly reliant on Rightmove and the other aggregators for leads, though (like other agents) they claimed to have an amazing database outside that. The senior guy talked a very good game at the start to win the business, but then pretty much disappeared completely. The attitude of staff clearly stems from an aggressive culture at the top of the food chain which becomes expected of employees. I don't blame junior staff, they are just trying to exhibit the type of behaviour that is rewarded within the organisation. Agencies like this have a limited shelf life.
Linus · 3 August 2021
Agent replied · 28 October 2023
Dear Linus, It is disappointing to hear that your experience with us has not been up to expectations. I would really appreciate it if you could contact me directly at customerrelations@dexters.co.uk with further information in order that I can look into this with the office. Our service levels are really important to us and we do appreciate all feedback in order that we can monitor our performance. Kind regards Evie Fisher Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.