Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSuperb Team at the Tooting Branch!
The Tooting branch have been excellent from start to finish with the sale of my Grandmother's house. It was a very tough period of time for myself and had felt very daunting. From the day I met with Gaz and worked through the sale alongside Esta and team they have been so supportive, professional and all round superb. The team are very down to earth and provide an excellent service. Esta has been fantastic and kept me up-to-date at all stages throughout, which made this process a smooth transaction. I wish Esta and the team all the best and would 100% use Dexters again. Thank you! :)
ML · 15 July 2022
Agent replied · 28 October 2023
Dear Mary, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Tooting office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHighly recommend the Tooting team
We have been delighted with the service we have received from the Tooting team while selling our house. First off they valued the property higher than other agents and were confident they could achieve near asking, which they did before the property even hit Rightmove! Between accepting an offer and exchange the regular updates from Esta was greatly appreciated and made sure everyone kept on track. Thank you Gaz, Alice, Esta and team - you’ve been a pleasure to work with!
Lyndsey · 4 July 2022
Agent replied · 28 October 2023
Dear Lyndsey, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Monika
Thank you Monika To help us to sorted the issue with the roof leaking.She is very professional and very helpful and contacted us all the time.And send the subcontractors to repair the roof and renovate the flat paint the ceiling. wall and change the floor.Thank you very much for the hard work you done for usMany thanks I really appreciate
Cristinel · 20 February 2024
Agent replied · 24 March 2024
Dear Cristinel, Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team
★★★★★ 2/5
TrustpilotThey just don't care
Everything was fine and then we moved in. Loads of issues loads of non working or non closing doors. The fridge that was supposed to be replaced has never been replaced. All the emails have been ignored and no maintenance work has been done. Leaking roof makes living in 1 room impossible but the emails are being ignored. Calling them you only get a question how bad is it??? What do you mean how bad is it??? So for over a year there has not been any help from them. But they expect you to jump as soon as they need something. I hope its only this branch that is so incompetent and others are better.....
Ed · 27 June 2022
Agent replied · 28 October 2023
Dear Ed, Thank you for your feedback, we are sorry to hear what you have experienced. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotEmma Kilpin at Dexters was so helpful…
Emma Kilpin at Dexters was so helpful to me in purchasing my new flat. She has great, soft people skills and works in a most customer-centred way. Everyone knows that you can get a lot of fluff and flannel from estate agents. Emma is a little different in that she does not seem fearful or avoidant of telling the truth.
Nicolas · 16 February 2024
Agent replied · 24 March 2024
Dear Nicholas, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleBig shout out to Ben at Dexters Finsbury Park, very professional service provided. He was great to work with and made our moving in process very hassle free.
Daniel · 13 April 2026
★★★★★ 5/5
GoogleJessica from the Finsbury Park office was super on it, I’ve never found a place and moved in this fast
Anna · 27 September 2026
Agent replied · 11 October 2026
Dear Anna, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
Trustpilot100% positive experience
We have had an incredibly smooth journey with Jamil at Dexters. Our house sale has gone through without a single issue and whenever there have been any questions or concerns Jamil was always very responsive and sorted these out right away. Can't recommend Dexter's enough. If we ever move again we will certainly use them and would recommend them to anyone we know looking to sell! 100% positive experience.
Poppy · 26 June 2023
Agent replied · 28 October 2023
Dear Poppy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from Dexters
Had the absolute pleasure of dealing with Joseph Kwaw to arrange a new tenancy. Top service from him, and helped with all ours needs from viewing through to getting the keys. Pretty sure he’ll be round for a pint once I’ve moved in!Dexters office in general were great helping if Joe was in another call when I phoned, so I can’t recommend them highly enough. Glad to have found a place through these folk. Definitely were the good guys in all the letting agencies that I phoned. Cheers Joe and co. 👌🏻
Daniel · 22 May 2022
Agent replied · 28 October 2023
Dear Daniel, It’s great to hear that you have had a brilliant experience with Joseph. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you so much Sarah
I just wanted to leave a review regarding the excellent work and attention shown by Sarah for our property purchase. Sarah was professional and patient throughout the process. She listened to my requirements, and as soon as a relevant property came onto the market she informed me immediately. Throughout the process she was supportive, helpful and took time and attention to facilitate all of my requests. I have purchased many properties, but rarely have I come across an estate agent who has been so easy to deal with, and available to take calls at all times. Thank you so much Sarah and I look forward to dealing with you in the future.
Raza · 18 May 2022
Agent replied · 28 October 2023
Dear Raza, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMoving from what had been our family…
Moving from what had been our family home for over 14 years was always going to be and emotional challenge for us - but the team at Dexters and particularly Graziana, could not have been more supportive; helpful and understanding. Graziana carefully 'held' us through the entire process for which we will be forever grateful.
Alan · 9 May 2024
Agent replied · 23 August 2024
Dear Alan, Thank you for taking the time to leave a lovely review regarding Graziana. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleDan has been absolutely fantastic in our search for a new flat. He's proactive and in a difficult market has always worked through different opportunities with us, helping us secure exactly what we wanted. Dan has always been honest with us about challenges and opportunities - he's gone above and beyond what I've experienced with any other estate agent (in a year of searching!). If we move again in the future we'll be coming to Dan first.
James · 25 October 2024
★★★★★ 5/5
TrustpilotVery happy with service
I chose Dexters as they were located very close to the property and knew the area well. I worked with Jean-Charles at West Kensington Dexters. He was always genuinely friendly and helpful as well as efficient and well informed about the property market. He kept me well informed throughout the selling process which dragged on for various reasons. Dexters also gave me a spot on valuation for probate purposes and we’re exceedingly considerate throughout a difficult time for me.I would definitely recommend them.
Marysia · 9 May 2022
Agent replied · 28 October 2023
Dear Marysia, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters manages three flats for me
Dexters manages three flats for me. Graziana is so easy to talk to, I appreciate her advice and her efficiency. I think she would be very good communicating with the tenants too, even when it might not be an easy conversation. She takes the stress out of it for me and is always up beat which I appreciate. Many thanks for your help.
J · 17 November 2023
Agent replied · 24 March 2024
Dear J Ozwell, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleNothing but praise for the team at Christopher Charles. I rented a house share for 2 years with friends and always found the team to be professional, very responsive and generous with their time. We found the end-to-end process of finding the property to moving out unbelievably smooth. Any issues with maintenance or council changes over the years were dealt with instantly. A special thank you to Arif who was our main point of contact.
Anna · 29 November 2022
Agent replied · 28 May 2023
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Anthony Grundy and Dexter’s
Anthony Grundy assisted me with the renewal of my lease. Initially, I was overwhelmed by my rent and bills and was happy to give up my rented flat as my mindset. He gave me time to respond as I was working crazy hours, sound advise and made sure I feel supported as I renewed. Thank you Anthony for your patience, to my landlord and to the Dexter’s Team.
Maria · 9 July 2023
Agent replied · 28 October 2023
Dear Maria, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Anthony, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotUpgrading work under difficult circumstances
We have had a lot of upgrading work done to a house that had not had a change of tenant for many years, only to then find we needed additional works when it was declared a HMO. Chris and Pam have given us excellent service and achieved this with the tenants in situ, and in difficult circumstances while Covid was still a factor.
Guest · 7 November 2023
Agent replied · 28 October 2023
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleChloe Tansley, what a superstar! This was a difficult sale, our buyer wasn't very reliable, she has worked so hard to get this through the finishing line. On top of it she has always been very kind, even when most of us would have lost our cool. I have a big admiration for her and we are very grateful for her hard work. Thank you Chloe!
Susanna · 24 August 2023
Agent replied · 23 August 2024
Dear Sus, We really appreciate you taking the time to leave such lovely comments about Chloe. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
Trustpilot5 star service received …
5 star service from Sebastian Baldwin at the Dexter Teddington office. This move was very emotional for me and Seb has been so helpful and so professional. Answering all my questions and emails no matter how many I sent. He has put me at ease and I would highly recommend working with him and the Teddington office. I’m so excited to move and would like to say a huge thank you to Seb for supporting me in making this happen from start to finish . THANK YOU!!! Tracey
TC · 6 April 2022
Agent replied · 28 October 2023
Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI have used Dexters property management…
I have used Dexters property management for a number of years on one of my properties and would recommend highly. You do hear so many horror stories from friends of unethical agencies and crippling expenses, but Dexters differs.The communication from my Property Manager, Louis Preston has been great and service over the past 2 years has flown.
John · 15 March 2024
Agent replied · 24 March 2024
Dear John, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotPleasure working with Alistair
Absolute pleasure working with Alistair Maclean at Dexter's to get our mutual clients transaction completed so swiftly, smoothly and efficiently. Such a delight to work with and pushed all parties to get completed in a speedy and professional timescale. Communication was a breeze thank you Alistair!
Pam · 26 September 2024
Agent replied · 26 October 2024
Dear Pam, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 1/5
TrustpilotHampstead Branch
The service at Hampstead branch is very poor. We were showed two properties in the area by Luca Worley. There was no follow up after the viewings for feedback. He was unable to answer some questions during the viewings which was fine. He said he would find out but this did not happen. We had to contact him almost a week later to express our interest in the properties and follow up on the questions. Communication with him was not great. His emails were curt. I think Dexters could provide some basic training for their staff on communication and negotiation skills. I would certainly not recommend Dexters to any potential sellers or buyers. A very typical high street estate agent.
Chris · 8 March 2022
Agent replied · 28 October 2023
Dear Chris, I am disappointed to read your comments and sorry to hear you did not have a 5 star experience. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
Trustpilotfirst class property management
Natasha is a very experienced operator who has looked after our flat diligently for many years, even before dexters. she and her team in wapping take problems away from us, which is ideal, and if they need to consult us, they normally have a suggested solution to the issues that crop up. equally they broker new rental agreements efficiently and treat tenants fairly
Michael · 20 October 2023
Agent replied · 28 October 2023
Dear Michael, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Dexters!
The team at Dexters is amazing! They have been advising me about my rental property for nearly two decades and I wouldn't work with anyone else. I'd like to give an especially big shout out to Bobby Nizzar & Natasha Cree for their recent exemplary work, but also to the rest of the team who work so hard behind the scenes. Thank you Dexters!
Sarah · 25 September 2023
Agent replied · 28 October 2023
Dear Sarah & Damian, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
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