Every review we hold for the London office, from every platform, shown as written. First names only.
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5/5
GoogleExcellent service π Fran was the quickest and most responsive out of all the estate agents I have worked with. She quickly garnered that what I wanted and what suited me were two different things ! She was also able to point me in the right direction and show me properties that perfectly fitted what I was after. Would highly recommend Dexter's!
Labib Β· 14 June 2021
Agent replied Β· 13 June 2024
Dear labib, Thank you so much for the fantastic feedback, the team at Notting Hill are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
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5/5
GoogleI would like to thank Dexters Notting Hill for their support and professionalism. Eden was extremely attentive and proactive, understanding my needs and quickly suggesting several options. She was very patient and always ready to meet in the middle and find a solution, so I ended up feeling extremely satisfied, comfortable and confident with the decision I made. Thanks and good luck!
Tupac Β· 14 June 2021
Agent replied Β· 13 June 2024
Dear Tupac, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Kind Regards, Evie Fisher Customer Relations Team
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5/5
GoogleWe recently moved flat with Dexterβs in Notting Hill and were really delighted with our experience. Joanne was an absolute pleasure to deal with, she really knows the local market and gave us excellent advice at every turn. Joanne was very responsive and we always felt like a priority. We are loving the flat they found for us but Dexterβs all the way if we were ever to move again!!
Rebecca Β· 15 June 2018
Agent replied Β· 13 June 2024
Dear Rebecca, I am writing to say thank you for your kind comments about the service you received from our Notting Hill Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Mollie De-la-haye Customer Relations Team
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5/5
GoogleCan definitely recommend Rosa Lopez. She did a great job finding the right apartment for me and was very transparent and caring in the process!
Nick Β· 19 August 2024
Agent replied Β· 26 August 2024
Dear Nick, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
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1/5
GoogleWorst experience I have had in the UK. Rented a place to find out our neighbour is mentally ill, which made our stay unbearable (the neighbour threw rocks on our window, shouted at us on the street, took photos of us inside the house, didn't let us sleep for nights in a row banging on the floor at night etc.). We had to call the police, and it turned out we are not the first to suffer from this. But Dexters didn't do anything about it, and we had to pay Β£3k to get out of the contract. Then, it took us 5 months to get our deposit back with Dexters ignoring our emails for weeks.
Surely, the agency should check the places they rent out for appropriate living conditions, and not just hide information like this from tenants before they sign the contract.
Elena Β· 14 April 2024
Agent replied Β· 13 June 2024
Dear Elena, I am sorry to read your comments and understand that the Director of the office has tried to contact you in relation to this. Kind regards, Asma, Customer Relations Team
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1/5
GoogleThey rented us a flat with nothing but problems and offered no support in resolving them. Terrible communication. Hands-off mentality. The flat was supposed to be professionally cleaned upon our arrival. The attached photo is what we found in this βprofessionally cleanedβ flat. The boiler is faulty. The AC units are tempermental. Mouse problems. Issues with the toilet. The heat barely works. We literally pay rent to a bank with bank details from a text chain. No rent reminders, no confirmation rent was received. This place is a joke and weβre paying premium.
Steven Β· 14 April 2024
Agent replied Β· 13 June 2024
Dear Steven, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
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5/5
GoogleKevin has been an excellent agent . He was very helpful in helping us find the correct flat. He is very friendly and capable . It has been pleasure working with him
Rabia Β· 14 April 2024
Agent replied Β· 13 June 2024
Dear Rabia, We really appreciate you taking the time to leave such lovely comments about Kevin. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
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1/5
GoogleWorst experience ever as a tenant for an apartment on Holland Road. Avoid at all costs. They will not help you out if something goes south with neighbours or landlord even though it is completely not your fault and they should have warned you about it. They will always try to maximize the amount of money they make, not customer satisfaction, and hide behind complex legal wording (including waiting out without any response for weeks so that it's not their responsibility anymore).
Sebastien Β· 14 April 2024
Agent replied Β· 13 June 2024
Dear Sebastien, Thank you for your review although I am disappointed to hear your experience with our Notting Hill Gate office has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at customerrelations@dexters.co.uk and I will ask him to get in touch with you directly. Kind regards, Asma, Customer Relations
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5/5
Google## Positive Feedback for Dexters - Notting Hill as a landlord
I'm thrilled to write a positive review for Dexters in Notting Hill. After a negative experience with another agency, I contacted Dexters with some trepidation. Let me tell you, they completely turned things around!
**Professional and Efficient Service**
I sent an initial inquiry email and was promptly contacted to schedule a home visit. Eden arrived for the appointment and conducted a professional evaluation of my flat, providing a clear and accurate quote. Within two days, Rosa presented a strong first offer. The entire process, including reference checks for potential tenants, was completed within the same week, and I was able to sign a three-year contract with complete confidence.
**Friendly and Reliable**
Honestly, Dexters felt like a breath of fresh air after my previous experience. The entire team was professional, friendly, and incredibly reliable. They kept me informed throughout the process and were always available to answer any questions I had.
**Highly Recommended**
If you're looking for a letting agent in Notting Hill, I cannot recommend Dexters highly enough. Their professionalism, friendliness, and reliability made the entire process stress-free and successful. Thank you, Dexters, for rescuing me from a bad situation!
Luisa Β· 14 April 2024
Agent replied Β· 13 June 2024
Dear Luisa, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
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5/5
GoogleWe were moving from US to U.K. and only had a couple of days to find a place. Connor Stewart was an outstanding agent and really helped us to work with the landlord to make the arrangements despite us having to work with him from the US. He arranged all the furniture removals we required and ensured the walkthrough would be successful. Great job and thank you Connor!
Kris Β· 15 June 2019
Agent replied Β· 13 June 2024
Dear Kris, Thank you for your review regarding your experience with our Notting Hill Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
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5/5
GoogleWe have recently moved to London from Cyprus and contacted Dexters to help us to find a flat. Our agent Madi was super helpful and professional as a result we have rented a nice flat within couple of day. At Dexters we have viewed only the properties that really meet our needs and saved a lot of time. Weβre very happy with our choice and highly recommend Dexters.
Evgeny Β· 15 June 2019
Agent replied Β· 13 June 2024
Dear Evgeny, I am writing to say thank you for your kind comments about the service you received from our Notting Hill Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
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5/5
GoogleThe service provided by Mirjam has been amazing so far! She's been helping my boyfriend and I find our first home to rent together. She's very professional, addresses all of our questions and keeps communication very open and honest. She's our trusted advisor and I'm sure we'll find a great place soon.PositiveResponsiveness, Quality, Professionalism, Value
Patricia Β· 14 June 2022
Agent replied Β· 13 June 2024
Dear Patricia, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
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5/5
GoogleSuper efficient, really helped me out at short notice to find a flat. Even more impressive given they were juggling some staff absences as well. The whole team really pulled together to help me, especially Eden. Very easy process to put in the offer and sign the tenancy agreement as well. Great experience with them
Stephen Β· 14 June 2022
Agent replied Β· 13 June 2024
Dear Stephen, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleI've had a great experience with Dexters Notting Hill. Eden has been AMAZING!!! She has been so helpful from start to finish and I couldn't be happier with my new place. The whole process was super smooth and easy, normally moving is a total nightmare but this was such a breeze! Thank you so much Eden!!!PositiveResponsiveness, Quality, Professionalism, Value
Molly Β· 12 November 2021
Agent replied Β· 13 June 2024
Dear Molly, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
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1/5
GoogleTerrible. Kimya Arkian and the team are not to be trusted. They rent out privately before properties are online and require you to decide on viewing/offering via their verbal description by phone. Avoid.
In Β· 15 March 2024
Agent replied Β· 13 June 2024
Dear In Absentia, Thank you for sharing your feedback. We set high service standards and are very sorry to hear things did go as planned. We will be in contact as weβd like to make things right. Kind regards, Asma, Customer Relations Team
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5/5
GoogleI was having a terrible time looking for a new home especially at this time of the year, I had been to almost all the big estate agencies and I was super disappointed until I landed on Dexters Notting Hill. Hollie (Miss Hollie Jasmine) was soooo amazing, she was so down to earth yet professional and made my search so much easier. Many thanks Hollie.
Mz Β· 14 June 2020
Agent replied Β· 13 June 2024
Thank you for your review regarding your experience with our Notting Hill Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
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5/5
GoogleI rented property via Dexters for over three years. During that time when managing the flat they were very helpful and responsive. Recently when moving out of the property Jadasa has been extremely helpful assisting me during check out and getting my deposit back. It made me feel very personable. Thank you again Jadasa.
Justyna Β· 14 June 2022
Agent replied Β· 13 June 2024
Dear Justyna, thank you for your lovely words regarding Jadasa in our Notting Hill office. We are pleased to read you have enjoyed your experience with us and we hope we can be of assistance in the future. Kind Regards Asma Chughtai Customer Relations Team
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5/5
GoogleHighly recommend working with Thomas. It was my first time renting in London, and Thomas did a great job proactively searching for apartments within my search criteria, sending me regular updates when new apartments came to market, explaining the ins and outs of renting in London and showing me the neighborhood, and also negotiating with landlords when i needed changes to be made before signing lease agreements. Would recommend working with him if you're looking to rent in Notting hill!
Nikhil Β· 15 March 2024
Agent replied Β· 13 June 2024
Dear Nikhil, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
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5/5
GoogleJack is always so helpful and makes it a stress free experience - couldn't recommend enough.
Ben Β· 1 December 2024
Agent replied Β· 8 December 2024
Dear Ben, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
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5/5
GoogleHoward was extremely helpful at dexters! Couldn't recommend him enough, he was both friendly and professional.
Holly Β· 1 December 2024
Agent replied Β· 8 December 2024
Dear Holly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
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5/5
GoogleRosa was the absolute best!! She found us our new home and we are so grateful for all of her help. Thank you Rosa!
Dominique Β· 27 July 2024
Agent replied Β· 26 August 2024
Dear Dominique, Thank you for your kind comments regarding the team and
your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma, Customer Relations Team
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5/5
GoogleI have successfully found a new apartment in London thanks to Dexters and Mirjam. The process was very quick, it only took me one week. Mirjam was very professional, reactive, understood my requirements and showed me several good options and the third one was the one.
I recommend Dexters and Mirjam to help you find your future homePositiveResponsiveness, Professionalism
Laureen Β· 14 June 2021
Agent replied Β· 13 June 2024
Dear Laureen, Thank you for taking the time in providing such lovely comments about Mirjam in our Notting Hill office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
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5/5
GoogleAnthony Grundy was extremely helpful with assisting me in securing a rental property. He was prepared to answer any questions I had about the flat and the process of preparing and signing the tenancy agreement was really quick and smooth. Thank you!
Yulia Β· 14 June 2023
Agent replied Β· 13 June 2024
Dear Yulia, we really appreciate you having taken the time to post this 5 star review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleMadeleine Wells is an amazing agent. She listened to our requirements and showed us flats that actually fit us. She was very professional and meticulous. She was exceptionally persistent and motivated in finding us a home even though we had complex search requirements. I would highly recommend her to any person looking to rent a flat. She is the best agent we've ever worked with.
Peter Β· 15 June 2019
Agent replied Β· 13 June 2024
Dear Peter, We greatly appreciate you putting aside the time to submit a review about our Notting Hill Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.