Trusted Agent profile · London

Dexters London reviews

4.7

★★★★★ Excellent

486 reviews across 1 platform

121 Notting Hill Gate, London, W11 3LB

Dexters's office in London, at 121 Notting Hill Gate, is rated 4.7 out of 5 across 486 reviews on 1 platform, including 486 Google reviews rated 4.7.

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4.7 / 5

486

Reviews on Google

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Amazing real estate agency. Hollie Jasmine is a true professional. She helped us to find a cozy apartment within a few days. Hollie is very polite and attentive. She made the process more comfortable and we had nothing to worry about. Thanks a lot for the help and input. Totally recommend Dexters Agents Notting Hill.

Мария · 14 June 2021

Agent replied · 13 June 2024

Dear Мария, Thank you for taking the time in providing such lovely comments about Hollie in our Notting Hill office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Rosa understood exactly what we wanted and showed us one flat after the other all of which were potential flats we could live in. A breath of fresh air as we were seeing flats and wasting our time with flats we know we will never offer for. We ended up having an offer accepted for a flat we saw with Rosa as well <3

Jamal · 22 September 2024

Agent replied · 22 October 2024

Dear Jamal, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review for Rosa. Kind regards, Asma

5/5

Google

Kimya was great! She was punctual, professional and really good communicator, keeping me updated throughout the process (which was smooth start to finish)

Lauren · 16 May 2024

Agent replied · 26 August 2024

Dear Lauren, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

Eden was fantastic! She showed my partner and I a range of properties in the area on very short notice, while also giving us great recommendations for local food and shopping. Would definitely recommend Eden & Dexters.

Claudia · 14 June 2023

Agent replied · 13 June 2024

Dear Claudia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Kimya was great! She understood exactly what we needed and sent properties that fit our requirements. Would 100% recommend dealing with her.

Diego · 23 May 2024

Agent replied · 26 August 2024

Dear Diego, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

5/5

Google

Thanks to Charlie who took me around and showed me flats until I found the perfect one for my partner and I. Loved working with him and by extension Dexters. Seems like a good agency. Tania.

Tania · 14 June 2023

Agent replied · 13 June 2024

Dear Tania, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Kimya was excellent. Really listened to what I'm looking for and only showed me properties that were matching my requirements. She is very knowledgable and professional.

Ferenc · 14 February 2024

Agent replied · 13 June 2024

Dear Ferenc, Thank you for your kind comments regarding the Notting Hill team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team

5/5

Google

Harry Lockie-Steele has been amazing at helping us navigate the crazy London real estate market. He's super professional, responsive and had a great understanding of our needs, matching us with properties that ticked our boxes.

Barbara · 14 June 2023

Agent replied · 13 June 2024

Dear Barbara, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Eden is a very nice person. I was pleased with the valuation of the flat. Everything was clearly explained. I would recommend using Dexter's. Mick

Nicholas · 14 February 2024

Agent replied · 13 June 2024

Dear Nicholas, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team

5/5

Google

We have just settled into our flat found for us by Yasmin at Dexters. Yasmin was so nice and helpful, she took into account what we were looking for and answered all the questions we had. The whole process was really swift and we feel very lucky to be living here!

Caroline · 14 June 2021

Agent replied · 13 June 2024

Dear Caroline, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Noah helped me with my recent search and was really knowledgeable on the location. I had quite specific requirements and he was able to quickly narrow down a selection of properties for me.

Louisa · 5 September 2025

Agent replied · 9 September 2025

Dear Louisa, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Oliver was great to work with - good communication! Thanks for all the help

Grace · 12 August 2024

Agent replied · 26 August 2024

Dear Grace , Thank you for taking the time to leave a lovely review regarding Oliver. Kind regards, Asma, Customer Relations Team

5/5

Google

Noah was very supportive and accommodating in arranging viewings which potentially would suit my needs.

A · 16 September 2025

5/5

Google

Best estate agents I've seen so far. Thanks to Hollie, an apartment we wanted was found within the required timeframe. I had a lot of questions and received answers to all of them. I was advised to use this agency by other people, and I'm glad I followed their advice.

Nikita · 14 June 2021

Agent replied · 13 June 2024

Dear Ник, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

We needed to find a new tenant for our 2 bed flat in Notting Hill. Howard helped us find the right tenant at the offer price ahead of the other agents. He was very professional and responsive throughout the process. He was very knowledgeable about the local market and provided us with valuable insights. He was always available to answer our questions and address our concerns. He went above and beyond to ensure that the process went smoothly and efficiently. He was very patient and understanding throughout the process. We would highly recommend him to anyone looking for a reliable and efficient agent.

Esther · 19 July 2023

Agent replied · 13 June 2024

Dear Esther, It’s great to hear that you have had a brilliant experience with our Notting Hill office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Had a great experience with the team at Dexters Notting Hill. Kevin is an absolute trooper! Very honest and easy to talk to about my requirements. You’ll be in great hands with Kevin.

Sairus · 14 June 2023

Agent replied · 13 June 2024

Dear Sairus, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Eden has been very helpful in finding me a rental property. She is very friendly and professional. She has excellent communication skills and keeps me updated on steps and progress. Would highly recommend!

Emika · 14 June 2023

Agent replied · 13 June 2024

Dear Emika, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I would totally recommend Dexters Notting Hill. Finding a flat in London is an authentic nightmare, so it helps a lot finding an agent like Mirjam, who understands your needs as a tenant and helps you find the right place. Thanks a lot!!

Luis · 14 June 2022

Agent replied · 13 June 2024

Dear Luis, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Found a great little flat for weekday use thank you. Hollie was excellent showing us round both the apartments and the area. She is very knowledgeable and professional. She made the experience feel very simply and could not have been more helpful. Highly recommend both Dexter’s and Hollie. Thanks again. Scott & Jo

Jo · 14 June 2020

Agent replied · 13 June 2024

Dear Jo, We greatly appreciate you putting aside the time to submit a review about our Notting Hill Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

As a first time renter, Kevin made the process so easy for me and helped find a suitable place that suited my needs- will hopefully be renting with Dexter’s in the future!

Rae · 14 June 2023

Agent replied · 13 June 2024

Dear Rae, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Google

Our offer was accepted by the landlord, and the the agent started the referencing check for the background. After submitting all our private data (payslips, bank detail, passport…) to the agency and paid the deposit, the agent Mr. C called us said his colleague got another offer which was higher than us, and asked us to increase the price. at then end, the agent said they will go for another offer. I understand that the higher offer is better, but it was completely unnecessary for us to give all of our privacy and this should have been done if the both parties agreed to move forward. We are very disappointed with the entire process. Feel like losing trust for them. I think this should be raise up to the management team.

Je · 14 June 2023

Agent replied · 13 June 2024

Dear Jiaxi, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Google

Have had very good experiences with other branches however very poor customer service in this branch. Due to work constraints we prefer to communicate via email which we mentioned on initial contact. We received a very passive aggressive and tactless response from Kevin MacPhee: "if you are looking to view properties or be serious about finding a property I will need you to give me a call to discuss a few details and book you in for a viewing." Communicating via email hasn't been an issue with other Dexters branches or other reputable agents so I can't see why this is an issue. Even if it is suboptimal, that response was completely unacceptable. Are you providing me with a service or am I providing you with a service? Totally unprofessional.

Rosemary · 14 June 2023

Agent replied · 13 June 2024

Dear Rosemary Ho, I am really disappointed to read your comments. I’m keen to review what went wrong on this occasion. Please could provide me with more information at customerrelations@dexters.co.uk. I will ensure this is raised with the Director of the office. Kind regards Asma Chughtai Customer Relations TeamRelations Team

5/5

Google

Rosa Lopez from Dexters Notting Hill was very helpful trying to help me find the ideal flat for me. I would really recommend working with her.

Diego · 16 November 2023

Agent replied · 13 June 2024

Dear Diego, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I couldn't recommend Dexters more. They have been professional and thorough in finding us the right tenant and communication was great. The entire team - Luke, Kimya, Ella, Jack - have been a pleasure to work with. They have delivered above our expectation and made the process as stress free as possible.

Simona · 19 December 2024

Agent replied · 26 December 2024

Dear Simona, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

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