Trusted Agent profile · London

Dexters London reviews

4.7

★★★★★ Excellent

486 reviews across 1 platform

121 Notting Hill Gate, London, W11 3LB

Dexters's office in London, at 121 Notting Hill Gate, is rated 4.7 out of 5 across 486 reviews on 1 platform, including 486 Google reviews rated 4.7.

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4.7 / 5

486

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Eden has been amazing throughout the process! She's super friendly and knew right away the type of flat I was looking for. I came at a busy season and Eden was extremely knowledgable of the market, honest and responsive to any questions I had. I highly recommend. Thank you so much Eden!!

Jessica · 14 June 2022

Agent replied · 13 June 2024

Dear Jessica, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

I had a great experience working with Caeal Casey at Dexters in Notting Hill. He was very helpful, knowledgeable, patient and always friendly and courteous. I would recommend him to anyone without hesitation.

Trevor · 16 November 2025

Agent replied · 16 April 2026

Dear Trevor, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Being new to London, Dexters Notting Hill were great in ensuring i had everything i needed to make the right decision. In particular Eden was especially helpful and has continued to be extremely helpful over the last few months. I couldn't recommend a better agent or agency.PositiveResponsiveness, Quality, Professionalism, Value

Winston · 27 August 2022

Agent replied · 13 June 2024

Dear Winston, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

We have had a great experience with Noah in the Notting Hill office. He has taken the time to consider everything that we were looking for and has provided lots of advice along the way. We really appreciate all the support.

Imogen · 26 August 2025

Agent replied · 9 September 2025

Dear Imogen, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

I would definitely recommend Dexters Notting Hill as I found my apartment through them. Once I found the flat they got my offer approved by the landlord less than an hour later while another agency made me wait more than 24 hours to get back to me. They are very professional and effective. The process was fast and quite smooth thanks to Matthew Huybrechts and Patrick Kiefer.

Kiwan · 15 June 2017

Agent replied · 13 June 2024

Dear Kiwan, I wanted to say thank you for your kind comments about the service you received from our Notting Hill Office. We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

Kat Warwick at Dexter’s Notting Hill has been absolutely brilliant assisting us in our property search. She is extremely personable and is very diligent about presenting us options that fit our criteria. Lovely working with her.

Alana · 19 April 2025

1/5

Google

Very disappointing experience with Dexters. My assigned agent, Caeal, was slow, unresponsive, and unhelpful. Ongoing issues in the property were ignored for weeks, and I was left to resolve them myself. Poor communication and no accountability.

Selina · 11 October 2025

Agent replied · 11 October 2026

Dear Selina, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Asma

5/5

Google

Super attentive and efficient agents - was able to get the property I wanted and hear back in a few hours, huge thanks to Thomas Ayre who helped us with everything.

Annie · 14 February 2024

Agent replied · 13 June 2024

Dear Annie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Thomas, and hope we can help again in the future. Kind regards, Asma, Customer Relations Team.

5/5

Google

Great experience renting with Dexter’s and thank you to Howard for all his assistance!

Hannah · 1 December 2024

Agent replied · 8 December 2024

Dear Hannah, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Google

I have used Dexters Notting Hill for many years and have found them to be friendly and helpful, providing a high quality of tenants and service. The have read the market well, even securing some lovely tenants during the pandemic, when many other landlords had voids. I have recently changed to using their Managed Tenancy service and have had a great deal of help from Dhirren and his colleague Amanda in this department. The minor details which needed sorting out between tenancies have been no trouble for him and he has made sure to update me when requiring any answers and to return my calls promptly. As this is my first experience of using Dexters to manage a let, I hope that I continue to receive the high level of service which I've experienced so far. Jan '24 Just wanted to add an addenda - I've just had Dexters rental team of Howard, Tom and their colleagues find me new tenants. They have again gone above and beyond to help me sort out some essential maintenance against a tight deadline spanning the Christmas period and ensure all is ready for the new letting.

Alison · 15 January 2024

Agent replied · 13 June 2024

Dear Alison, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We are the tenants of a flat in Notting hill and have had a good experience with Dexters so far. Victoria Codd is our Property Manager and we are very happy with her. She responses fast and efficiently. There were a couple of things to be repaired on the flat and she arranged it to be fix fast and without troubles!!

Teresa · 14 June 2020

Agent replied · 13 June 2024

Dear Teresa, We greatly appreciate you putting aside the time to submit a review about our Notting Hill Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Howard and Eden were great at recommending suitable places and professionally/thoroughly showing these rental homes. Also guiding us through rental process. Great experience with agents that understood our requirements. I recommend working with Dexters and these two professionals.

M · 18 August 2023

Agent replied · 13 June 2024

Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Excellent service from everyone. We were delighted with the service we received from Charlotte and the team at Notting Hill. They were focused, hard working, professional and tenacious which was what we needed to sell our Ladbroke Grove flat shortly after Brexit. Once the offer was accepted Becky progressed matters well, keeping the momentum up and everyone informed. I would have no hesitation in recommending Dexters.

Janet · 15 June 2017

Agent replied · 13 June 2024

Dear Ms Wallace, Thank you for your review and your kind words regarding your experience with Charlotte, Becky and the team in our Notting Hill office. We aim to deliver a five star service to all off our clients and customers and so I am delighted to read that we have achieved this for you. I do hope we can be of assistance to you again and would like to take this opportunity to wish you all the best for the future. Kind regards, Anna Devey Customer Relations Administrator.

5/5

Google

Rosa Lopez is the absolute best, she wouldn't give up on us until we found the perfect flat!

Yara · 22 September 2024

Agent replied · 22 October 2024

Dear Yara, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma

5/5

Google

Kevin was extremely helpful in finding my partner and I the perfect flat! I saw a few properties with him and it was an enjoyable experience. I appreciated his honesty and he's just a very easy person to talk to!

Lily · 14 June 2023

Agent replied · 13 June 2024

Dear Lily, Thank you for taking the time to leave a lovely review regarding Kevin. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I had a really nice experience with Kimya. Even though I didn’t end up renting through her, she was very detailed, listened to what I was looking for, and was a pleasure to work with. She was also genuinely excited for me when I finally found a flat, even though it wasn’t her property. It’s rare to find a trusted, good agent, and she is one of them. I would be happy to work with her in the future!

Dianna · 15 January 2024

Agent replied · 13 June 2024

Dear Dianna, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Google

Bad experience. One of the male agent was very pushy and made me feel uncomfortable. For example, when I turned down his suggestion, he insisted I do it his way. When I refused again, he asked me, "Why?" He was very aggressive, which made me feel annoyed. Sometimes no means no, and I don't owe you an explanation. After this call, I won't be working with Dexters anymore.

N · 12 August 2024

Agent replied · 26 August 2024

Thank you for your review although I am disappointed to hear your experience with our Notting Hill office has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at customerrelations@dexters.co.uk and I will ask them to get in touch with you directly. Kind regards, Asma, Customer Relations

5/5

Google

I've been lucky to have Hollie Jasmine as my agent and she has been super professional and helpful. She managed to find me a place in a week time , a very very nice flat in top location Notting Hill Gate. Thanks to Hollie I will recommend Dexter to any contact of main that will need a real estate agency

Marco · 14 June 2020

Agent replied · 13 June 2024

Dear Marco, Thank you for taking the time in providing such lovely comments about Hollie in our Notting Hill office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team

1/5

Google

DO NOT WORK WITH DEXTERS NOTTING HILL, DISHONEST AND UNPROFESSIONAL EXPERIENCE If I could leave zero stars, I would. Firstly, I was misled during the viewing by the agent Cael, who assured me I could move in on the 22nd, a date that aligned perfectly with my current tenancy ending. After my offer was accepted and I paid the holding deposit, I was informed that I couldn’t move in until the 28th. While frustrated, I still agreed to proceed. I promptly paid the full five-week deposit and signed the contract. However, two weeks before the agreed move-in date, I began receiving persistent calls from another agent, Carly, insisting I pay the first month’s rent immediately. In my experience, this is typically paid once the property is vacant, prepared, and a few days before key collection. I explained it would be paid in good time before the move-in date. Despite this, four days later, on a Saturday, she called to inform me that my contract had been voided and the landlord had pulled out. I was told that, apparently, a landlord has the right to cancel the agreement 15 days after the contract is signed. However, my contract was signed on the 6th of May and voided on the 17th, just 11 days later. I requested to speak with the so-called "manager", Ellie, who bluntly stated, “We have to protect our client.” When I pointed out that I too was a client, she responded, “No, the landlord is our client. You are just a customer.” I was genuinely shocked. I had already given notice to my previous landlord and paid for temporary Airbnb accommodation to facilitate the move, only to be left out of pocket and effectively homeless.

David · 17 May 2025

5/5

Google

Thank you so much to Rosa for finding our new flat! Would highly recommend Rosa and Dexters Notting Hill

James · 23 August 2024

Agent replied · 22 October 2024

Dear James, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

We worked with Lolly as part of our move from Chicago to London. She was absolutely fabulous and we would not have been able to secure our flat and understand everything without her. We would recommend working with her to anyone and are so thankful for everything she did.

Amelia · 14 June 2022

Agent replied · 13 June 2024

Dear Amelia, It’s great to hear that you have had a brilliant experience with our Notting Hill office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

I would highly recommend working with Kat Warwick from Dexters. She is extremely kind, knowledgeable, and hardworking, she went above and beyond to help find me a flat. She’s great help and great at her job.

Holly · 17 September 2025

Agent replied · 11 October 2026

Dear Holly, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

I was provided with an excellent service and would not hesitate to recommend to anyone. Eden was fantastic, she listened to my requirements, provided me with an array of choices and personally arranged for and transported me to all my viewings all in one day. Very efficient and professional agency, thank you!PositiveResponsiveness, Quality, Professionalism, Value

Sara · 14 June 2021

Agent replied · 13 June 2024

Dear Sara, Thank you for taking the time in providing such lovely comments about Eden in our Notting Hill office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Both Dexters staff and more specifically Mirjam really helped my partner and I throughout our moving out process by providing consistent communication and going above and beyond to make sure both us and the future tenants were comfortable and had a smooth transition. I would recommend Mirjam when looking for a new place to live.

Mitchell · 14 June 2021

Agent replied · 13 June 2024

Dear Mitchell, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team

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