Dexters London reviews

★★★★★ 1/5

Trustpilot

Dexters Bloomsbury was the worst

Dexters Bloomsbury was the worst nightmare one could imagine. The house was disgusting and dirty and they have failed to professionally clean it for 3 days. They repeatedly breached the contract by failing to provide a clean house and free of other people stuff. On top of that, the previous tenants had Covid and still they did not care about cleaning it. Honestly, if you want to live in a decent place and deal with reasonable people I strongly advise you not to use this letting agency

Chiara · 4 September 2021

★★★★★ 5/5

Google

Our agent Jordan was very professional, responsive and was pleasant to deal with. We had a few properties in Angel that we wanted to view quite quickly as we had 3 weeks to move out of our current place and Jordan was flexible with his timings, shifted our viewing a day earlier so that we could make a decision quicker on our place and answered all our questions promptly. You could’ve guessed that we definitely went with Jordan’s property not only because we were fond of the place but because Jordan’s ability to go the extra mile with our requests. Happy with the service and happy with the process!PositiveResponsiveness, Quality, Professionalism, Value

Rosa · 27 August 2021

★★★★★ 5/5

Trustpilot

Flat 55 Fernwood

My name is Rafael Zeballos, Flat 55 Fernwoodover the last few weeks, I leased with Jamie Nash in several topicshe was really approachable and very helpful, returning to emails in good time and with positives solutionsHe managed to leased between me and Landlord based in South Africa to sort out furniture to be updated and old furniture collected. Jamie was very helpful along the wayAs a result, we have signed a new 3-year contract.We also organised smart meters installationoverall, very pleasedKind Regards

Rafael · 20 August 2021

★★★★★ 1/5

Trustpilot

Very unprofessional experience

Very unprofessional experience with Dexters Acton. Total waste of time!I've just relocated to London, and it's the first letting agency we've ever worked with. At first, everything was fine...until we've successfully placed our holding deposit and finished our reference checks. The referencing agent informed us to communicate with our letting agent, Lara-Rose Elsi. So we called and emailed her for a status update. However, we haven't got any replies since then - not even from her colleagues - NO FOLLOW-UPS AT ALL! After one week or two, another Dexters agent got back to me. He said Lara was not around (again!), and the landlord decided not to rent us the property one week before (what?). We were in total shock. Why didn't they tell me right away? Why didn't they have any official or written confirmation? They simply left me there waiting and wasting my time! I could have started looking for other properties much earlier if they told me the landlord had decided to pull out!I don't understand why a "professional" letting agency can operate like this. It's okay for an agent not feeling well or takes a week off - it's totally fine and I understand that - I just don't see why they have poor communication, and they simply don't have other staff members to follow up with my case when the original agent is not available. Advice: Stay away from this unprofessional agency!

CY · 14 August 2021

★★★★★ 1/5

Trustpilot

Very poor experience with Dexters

I don't want to name any individuals or even the branch, but our experience trying to sell our house through Dexters in North London was very poor. They exerted a lot of pressure to reduce the price, which may or may not have been the right advice. But in my view they overstepped the mark in how pushy they were. One employee felt the need to remind me they weren't getting paid anything until they sold the house. Another employee couldn't disguise his anger when I accepted an offer through another agent, and then asked them to cancel their viewings. I can understand why they were disappointed, but they couldn't compute that I'd in effect shaken hands on another deal, and thought it unethical and pointless to have further viewings at that stage. They also subsequently refused to mark our property as 'sold subject to conditions' (as requested), arguing that it was in our interests not to do this. Like other agents they were clearly reliant on Rightmove and the other aggregators for leads, though (like other agents) they claimed to have an amazing database outside that. The senior guy talked a very good game at the start to win the business, but then pretty much disappeared completely. The attitude of staff clearly stems from an aggressive culture at the top of the food chain which becomes expected of employees. I don't blame junior staff, they are just trying to exhibit the type of behaviour that is rewarded within the organisation. Agencies like this have a limited shelf life.

Linus · 3 August 2021

★★★★★ 5/5

Trustpilot

Highly recommended and great service! (:

We've just moved to a property managed by Dexters, and we are extremely satisfied with the service we received until now. Our property manager Neil Plitis was and is very quick to resolve any issues we have and provide us with the right solutions.

NBC · 23 August 2024

★★★★★ 5/5

Trustpilot

A big Thank you

I would like to thank Caithlin McCartney, Senior Property manager at Dexters agency. This was my second property managed by Caithlin. She provided excellent services to me. She was always very helpful and very professional.Excellent service, very professional and highly quality.I highly recommend it.Thank you very much Caithlin.

Hanan · 6 June 2024

★★★★★ 5/5

Google

I have been very pleased with the services offered by Dexter’s, especially the help from my agent Ben Hayes. Ben provided a very friendly and professional service throughout and ultimately helped me secure a fantastic flat. I felt that Ben offered his honest opinion and wasn’t just in it to get a sale. Once my offer was accepted, Ben was incredibly responsive and helpful guiding me through the necessary next steps. The entire process was fun and hassle free, thank you Ben!

Abigail · 12 June 2021

★★★★★ 5/5

Trustpilot

Great help from Sacha

I recently moved out of a rental property that was let through Dexters. Sacha dealt with the check-out procedure and negotiations with the landlady about any funds being retained for damage. She was very diplomatic about it and handled the whole thing brilliantly.

Hannah · 14 October 2026

★★★★★ 1/5

Trustpilot

Worst estate agency

Worst estate agency, was a nightmare living in 121A Darwin Road. No sound proof, creaky floors, history of neighbours fighting bcoz of it. Being let out inspite of all this. Property Manager never replies back to emails. No action taken even after 9 months. Boiler was broken from almost a month and lived without heating or hot water. Finally gave up and moved out. Not a word of apology from them, they are chasing now regarding contract.

Sunil · 13 December 2021

★★★★★ 5/5

Trustpilot

Great service from property managers

Dexters manages the apartment I rent in Lower Holloway, they are very supportive and quick whenever we signal an issue in the property. During the last visit, their Senior Property Manager Petros Giorganios went above and beyond in showing us how to better use and maintain the heating system, on top of being very kind and courteous.

Davide · 24 November 2023

★★★★★ 5/5

Trustpilot

Petros was outstanding in customer…

Petros was outstanding in customer care, I email or call him for any issue with regards to my apartment, and he would always handle it with best care. I would say agents like Petros are an asset to the Dexter. I wish Petros good luck in all future endeavours.

Mr · 3 May 2024

★★★★★ 1/5

Trustpilot

Substandard service, use at your peril

I can honestly say, Dexters Acton is the worst Estate Agents I have had the misfortune of using, over my many years of owning and selling properties. I have to give the most ineffective and uncommunicative award to Julian Kroll, who is an ‘old school’ salesman, with little substance.I urge anyone wanting to sell or indeed Let their property, NOT to use this agent, as in my opinion, you will be very disappointed with the service…you have been warned.

Janet · 11 July 2021

★★★★★ 5/5

Trustpilot

Anna, Stacie and Nitesh have been brilliant

Anna Harrison and Stacie White have been exceptional at handling fixes and questions to our rental as soon as we moved in. Their support for us has been nothing short of extraordinary.

Sanga · 20 May 2026

★★★★★ 5/5

Trustpilot

Thank you to Petros

After we moved into our property, we were faced with a few maintenance issues, but Petros has been extremely helpful in resolving these by liasing with the maintenance teams and organising any repairs, and has really been on our side through the whole experience. Thank you Petros!

James · 27 May 2024

★★★★★ 5/5

Google

I’m writing to express my thanks with the service we have received from Bailey at Dexters. Over the past month we have had numerous issues that have all been dealt with smoothly and professionally. Great communication, thank you Bailey

Matt · 9 October 2024

★★★★★ 5/5

Trustpilot

Excellent sales progression

Have recently been involved in a transaction with Dexters where Alistair Maclean was instrumental in ironing out the issues required to move the transaction forward to exchange. His input and diligence was extremely beneficial to the transaction, so i'd have no hesitation in recommending Alistair and would welcome his involvement in future.

Christopher · 15 February 2024

★★★★★ 5/5

Trustpilot

Joe Read was quick in response and…

Joe Read was quick in response and clear in the market response to evolving higher rental demands due to higher interest base rates. He was knowledgeable and very pleasant to talk to and gave me the assurance that I have put tenant finding in competent hands when my wish for professional corporate employees were adhered to. Thank you, Joe.Susie Heupel

Susie · 9 August 2023

★★★★★ 5/5

Trustpilot

Thanks Natasha & Dexters!

We've had a fantastic time staying at a property managed by Natasha over the last three years. Natasha and her team are always available, and any issues with the property are always promptly resolved. We can only recommend Natasha, as we know how much difference an attentive and competent property agent like Natasha makes! Alen & Margherita

AM · 24 October 2023

★★★★★ 5/5

Google

We worked with Isabella to find a space to rent. She was very cooperative and organised and informed us very thoroughly exactly what the process was and what the requirements were to rent. Our offer unfortunately didn’t end up getting accepted by the landlord but having her as our agent definitely made flat hunting much easier! Would absolutely work with her again:)

Vaishnavi · 10 June 2023

★★★★★ 5/5

Google

Isabella was a great help in getting me and my flatmate a great place in Haggerston. Having had my share of the worst London can offer in terms of estate agents, there guys were a far cry from that. Professional throughout, clear and transparent about the whole process, really worked with us to put a good offer in with the landlord in what was a very competitive process. Would recommend 👌PositiveResponsiveness, Professionalism

Julia · 14 June 2022

★★★★★ 5/5

Google

Excellent on many levels. James represented Dexters well in our initial meeting, leaving me confident that they were the right choice. In terms of finding a buyer, I found George to be reliable and proactive in his communication which meant the viewing and sales process was refreshingly simple and pain free. Elli has been assisting me with the sale and has been personable, professional and readily available. She's been instrumental in helping with ensuring that the sale progressed in spite of numerous issues with third parties. I would happily recommend Dexters to anyone looking to sell and am particularly grateful for James, George and Elli's contribution. They have helped to make the process as smooth as possible and have been reassuringly professional whenever issues have arisen!PositiveResponsiveness, Quality, Professionalism, Value

Kai · 11 December 2020

★★★★★ 5/5

Google

Max was extremely professional, friendly and helpful. He was excellent, kept me consistently updated on the process and made it seamless! I could not have asked for more and it was a great experience!! I give my highest recommendation!

Sho · 23 September 2024

★★★★★ 5/5

Google

Louisa was very helpful in our property search. She came well prepared, was able to answer all our questions, and in spite of having only been in her job a short time, was very knowledgeable about the immediate area.

Debra · 23 September 2024