Trusted Agent profile · London
★★★★★
2,618 reviews across 2 platforms
5A Sandys Row, London, E1 7HW
Dexters's office in London, at 5A Sandys Row, is rated 4.4 out of 5 across 2,618 reviews on two platforms, including 747 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotEfficient, Professional & Helpful
Since Jamie has been responsible for managing our property, we have found him to be honest, efficient and reliable. He is always professional and helpful and always communicates well.
Dear Marco, Thank you for your lovely 5 star Trustpilot regarding Jamie. The team will really appreciate your kind words. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have been dealing with Zak Mcnicholas…
I have been dealing with Zak Mcnicholas and have to say is professionalism and knowledge is breath of fresh air. Excellent interpersonal skills and and joy to deal with. Thanks Zak.
Dear Demetris, thank you for your 5* review. We are pleased that you have received great service from Zak in our Muswell Hill office. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleGreat viewing experience with Isobella Gough!
Dear Anmol, Thank you for taking the time to leave a wonderful 5 star Google review. Isobella will be thrilled to read your kind comments. Kind regards, Asma
5/5
TrustpilotDexters....The experience
Dexters Wimbeldon ....i inherited this lettings from its many predessors over the last 25 years and have to sa for someone who hates change i have always been happy and made to feel like an individual but within a team.They have always worked tirelessly for my company and through good times and bad in our economy i have never once experienced a void period in any of my properties .Now under the reins of Mr Wiltshire and Ms Alward and their team i , through their combined experience and real interest in their profession , i am again happy with to continue and enjoy "The Dexter's Experience"kind regards frank o Donoghue
Dear Frank, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotDexters in Broadway Market 5 Stars
Dexters in Broadway Market recently sold our house in East London. We can't thank & praise them enough for the hard work, enthusiasm, knowledge & reassurance. We had a bad experience with our previous Estate Agents & Dexters took over & were on the case straight away. The whole team work great together - Ruari, Mosh & Jodie particularly, very friendly & professional. If you want to get the job done, this is the team for you! Thank you again Dexters!
Dear Mark, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleGreat experience and a professional vibe from the start! Mads Damborg is the best! We had just one viewing and the end was above expectations! we have found a home! Thank you Mads and thank you Dexter's #the best !!!
Dear Diana, Thank you very much for your great review regarding our City Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotJessica was highly efficient and…
Jessica was highly efficient and successfully dealt with a renewal for me. Thank you very much
Dear G R, Thank you for your kind comments regarding Jessica and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJoanne
Joanne was phenomenal. Regular follow ups and had a solution oriented approach!
Dear Umar, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotHorrible property & staff
Pretty sure all the reviews on here are fake. We had an awful time with Dexter’s with our rental property. The flat we lived in was not suitable for humans to live in (they’ve still kept this on the market and let it to some poor other tenants). The property was full of black mould, mice and the windows rotting away, one didn’t even close properly! Whenever we asked for help/repairs we were always greeted with an argumentative tenant support team who even suggest it’s our fault and to send the bill to us! To top it off, when I was under a redundancy process during Covid, I asked for some flexibility with pushing the rent day back by a couple of days (something I hadn’t asked for throughout the whole tenancy) and was shouted at and even threatened a bad reference if I didn’t pay on time. If you want to deal with an agency who has any compassion, these are not the ones for you. They’re only nice when you’re finding a property and resigning your contract!
Dear Katie, I am sorry to hear about your recent experience with our team and have brought your comments to the attention of the Director of Property Management to review with the team. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleRonni was extremely helpful and considerate as well as responsive throughout the entire process. Would highly recommend.
Dear Thurstan, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFriendly and efficient Agents
Friendly and efficient Agents. Easily contactable. Alistair was extremely helpful with progressing the transaction.
Dear Holley & Steer, Thank you for taking the time to rate your service with Dexters . Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters Cricklewood - Brilliant!
Having had a long and difficult search for a flat, I found the perfect one with Dexters Cricklewood. After attending the viewing with Ade through to the securing of the flat, he has been incredibly efficient, patient, happy to answer my many questions and made the process smooth, stress free and fast. I cannot recommend the team at Dexters Cricklewood highly enough.
Dear Holly, It’s great to hear that you have had a brilliant experience with our Cricklewood office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotBad experience with the Earl’s Court Branch
I had a bad experience with the Earl’s Court branch as one of their tenants. During my 2 year contract with them I had no idea who my property manager was. They were constantly changing and never notified us of this change. This meant that whenever I had a query or complaint I would get passed around from person to person and it would take weeks to even get a response. For example, we had some tiles break off from the shower wall due to expanding pipes. We informed an agent of this because this was a safety hazard. However, it was never fixed. On several occasions when I called to make a simple enquiry the agents have been very rude and abrupt. They had no respect for us as tenants. When our contract was nearing its end and the property was going back on the market, agents would enter our property without a 24 hour notice and without our permission. This happened over 20 times. One day I even woke up to find one of the agents in my apartment, who had entered with his own set of keys and without telling us that he was coming. I asked the agents to stop entering without permission, however, they continued to do so. I have now found out that it is illegal for them to do this. I would not recommend renting with Dexter’s.
Dear Meera. I am sorry to hear that you have been unhappy with your recent experience with Dexters and have brought this to the attention of the Director of the office to review. Kind Regards Asma Chughtai Customer Relations Team
1/5
TrustpilotThey are positively awful!
They are positively awful!! Tried to contact, sent emails and messages, then when it came to now we want to terminate as you haven’t done your job.. the apologies come and blame is distributed far and wide! The tenants have rights too!! The rental tribunal is the next stop!! Don’t use them!
Dear Esmê, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotIt is my trust agent
It is my trust agent. Cadi did an efficient job and good organization. Alex was patient and considerate to help me. It is always wise to engage with a big agent because of professionalism and accountability.
Dear Hanwei, Thank you for taking the time in providing such lovely comments about Cadi in our Richmond office. Feedback is so important and it makes all the hard work more worth while when they receive great comments like this. Kind Regards Evie Fisher Customer Relations Team
5/5
TrustpilotDonalina Gargrupe was extremely helpful…
Donalina Gargrupe was extremely helpful in sorting a property management issue
Dear Imane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAs I’m relocating to London from the Nordics, the process of finding an apartment which suites my needs (and budget) is a burden to say the least. However, with the help of Dexters City, I have been able to gain a better understanding of retning does/don’ts in London while also being assisted in my search. Dexters really tailor your search and their agents are always available to answer whatever question you may have. If I were to search for an apartment at anytime in the future, there is no doubt that Dexters is the agency I’d call first.PositiveResponsiveness, Professionalism
Dear Erik, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Louise Smith Customer Relations Team
5/5
GoogleWe had the pleasure of working with Jilka on our flat hunt that had to take place from NYC during COVID. Not only was she extremely accommodating and helpful she also managed to get us a deal on an incredible apartment with a very smooth process. She has been extremely responsive even with the time difference and answered all of our questions and concerns quickly. While apartment hunting is never easy, Jilka managed to take the stress out of it and we couldn't be happier having worked with her.PositiveResponsiveness, Professionalism
Dear Janina, We are delighted that you took the time to leave such a fantastic review which the City team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleI have used Dexters recently to rent my flat in Aldgate and I have found that their service is really good. The agent that helped me throughout the whole process was Jilka and she was excellent in every aspect. She offered great help to me for making the offer and filling in all the necessary documents. As it can be a very stressful period when moving homes, Jilka smoothed out the process, always answered my calls even outside her working hours and in general showed top level professionalism.PositiveResponsiveness, Quality, Professionalism, Value
Dear Vasileios, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotMohammed Amin was great
Mohammed Amin was great. Very efficient and helpful
Dear Vincent, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotClassic estate agent advertising flats…
Classic estate agent advertising flats which are no longer available. You call them to enquiry, they kind of force you to first give your details to after tell you that all the flats you had interest on their website are actually all gone. Waste of time, London should really start adding rules for all these estate agencies who do whatever they want.
Dear Benoit, I am concerned to read your comments and have passed them to the Director of our office. I am sorry your experience with us has not been as we would have expected and someone shall be in touch with you shortly. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotUnwanted emails
As far as I know, I have never used Dexters. Then why am I being sent an email from christianp …@dexters.com to my email address and beginning with ‘Dear Dean’. It goes on to ask about a property in Astley House which I apparently own. At least three emails have been sent to me enquiring about the property. My name is not Dean, I do not own any rental property and I first thought that my email address had been hacked and was quite disturbed about that possibility. Can you please explain what is going on. .
Dear Ms Wickham, I am disappointed to read your review. We have looked into this and have now removed all of your personal contact details from our database. We apologise for any inconvenience this may have caused. Kind Regards Asma Chughtai
5/5
GoogleExcellent experience with Dexters. Special thanks to Isaac who was so helpful and efficient in helping us find an amazing property. Isaac was great in understanding our needs and narrowed down our viewings to be exactly what we were looking for.
Dear Dominic, We are delighted to read that our City Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
5/5
TrustpilotReally happy with the service from…
Really happy with the service from Dexters - thanks Olivier and team!
Dear Dan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
