Trusted Agent profile · London

Dexters London reviews

★★★★★ Great

2,517 reviews across 2 platforms

5A Sandys Row, London, E1 7HW

Dexters's office in London, at 5A Sandys Row, is rated 4.4 out of 5 across 2,517 reviews on two platforms, including 697 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

697

Reviews on Google

This office

Trustpilot logo

1,820

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Dexters - Superb service

Charlotte and her team of property managers provide a superb and highly professional service to me - and to my tenant (which is important as well of course.) The team are diligent, hard-working and contactable as well as being really proactive and very quick to flag any maintenance or tenancy issues. I've been with Dexters for nearly 10 years now as a landlord and just wouldn't go anywhere else. I've got total confidence in the team to manage my flat and would 200 per cent recommend.

Stephen · 26 May 2026

Agent replied · 7 June 2026

Dear Stephen, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

I have had the pleasure of working with Dexter's City office on a number of my properties for many years. Dealing with some of the staff in the City office and their other different offices, who are very professional. One particular person I have been in contact with for several years is Nick O'Neill. He is a star, always available to support and assist. No queries are too small for him. If he did not have the answers straight away, he would check and come back to me immediately. A very committed person who works extremely diligently and is full of knowledge. He is highly professional and a true gentile man. I would recommend Nick and his staff without any hesitation.

Dr · 15 March 2026

Agent replied · 16 April 2026

Dear Aysha, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Trustpilot

Great service and communication

During our 2 year tenancy the property we lived in was managed by Dexters property management, the staff were always polite, friendly and helpful. Whenever there were issues with the property, we were able to reach someone who was able to provide assistance. Nikki Harris was managing the property we lived in, the five of us who lived there would like to thank her in particular for her consistent help and advice throughout the tenancy, she has always been massively helpful regarding any issues or questions we've had. For a few of the people living in the property this was their first time renting, Nikki always took the time to explain things clearly and in a way that helped us to understand how issues were being dealt with. Any issues with the property were always addressed as quickly as they could be and we always felt in safe hands. Many thanks

Toby · 21 September 2026

4/5

Trustpilot

We have worked with Dexters since 2019…

We have worked with Dexters since 2019 and are landlords of one property. There have been ups and downs with tenants and we have found a way through working together. Having a key contact who is readily available is most helpful, particularly when there are tricky minutiae to deal with. We have worked with several members of staff in this capacity over the years; always seeking to be helpful and supportive. The level of professionalism has generally been high. Currently, Sherina Downes is our point of contact; she is excellent and deserves five stars on her own. Great communication and sees things through.

Anne · 19 September 2026

5/5

Trustpilot

Property Management Team Member/Customer Service

Viraj based in the property management team in Loampit Vale is so proactive and on the ball. He gets things done and sorted and always knows the right people to contact. He is an excellent communicator and is always transparent. He is professional and friendly too. He is a fast responder and always ensures he follows up to make sure everything is ok. He offers and delivers solutions and provides a 5 star service. Viraj is a sterling individual and has really made us feel comfortable and welcome. He is a real asset to Dexters.

Sham · 17 September 2026

5/5

Trustpilot

There is one person in dexters

There is one person in dexters he’s name is Muhil. I didn’t know anything about London apartments and he helped me soooo muchhhh and because I was in Greece I couldn’t see the apartment and he was soo helpful we did so many FaceTimes together to find the right apartment for me. Also he was so genuine as a person especially when I came he wanted to help me with everything . I totally recommend this person !!!

Nefeli · 19 September 2026

5/5

Trustpilot

Moving out made it stress free

Moving out can be stressful, but the property management team at Dexters made it a breeze. Ella was fantastic to work with super professional, friendly, and kept us updated every step of the way regarding our deposit and refunds. A big thank you to Ella, Sara, and the whole team for looking after us so well throughout our tenancy. We really appreciate.

Virgel · 28 May 2026

Agent replied · 7 June 2026

Dear Virgel, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

5/5

Trustpilot

Outstanding Service from Nicola French

I have been working with Nicola French for the past two years, and throughout that time Nicola has consistently provided an exceptional level of service. She is highly responsive, proactive, and whenever an issue arises, Nicola is always there to ensure it is resolved promptly whilst keeping the client’s best interests at the forefront.

Jason · 3 June 2026

Agent replied · 7 June 2026

Dear Jason, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma

5/5

Trustpilot

We had an inspection carried out by Petros

We had an inspection carried out by Petros Giorganios. Petros is always so friendly, professional and extremely friendly.He always conducts the inspection with a smile on his face and ensures that he delivers the best experience. We’re blessed to have him as a property manager. Thank you for all you do Petros.

Vasif · 3 June 2026

Agent replied · 7 June 2026

Dear Vasif, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

5/5

Trustpilot

10/10 Team

The team at Dexters have been exceptionally efficient at managing my property which has been really reassuring as a first time landlord living overseas. Harry Lofthouse was able to ensure that the property was let within a couple of weeks, Aisha Riley has been a great support at managing the property and Andrzej Szczepaniak has helped managed everything on the payments front.

Alok · 18 February 2026

Agent replied · 23 February 2026

Dear Alok, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

I'd like to specifically commend Charlie Evans

I'd like to specifically commend Charlie Evans for his assistance is the tenancy management process. I had a difficult tenant situation and Charlie was very helpful, and even followed up after the tenancy to ensure that everything was compliant and resolved.

Kristie · 3 June 2026

Agent replied · 7 June 2026

Dear Kristie, Thank you for your kind comments regarding the XXX team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Trustpilot

Dexters Battersea

We had an excellent experience with Dexter's Battersea, especially with Leah and Srini. Our first contact with Dexter's was back in September last year, and from that moment on, Leah was fantastic. She consistently sent us great options, really took the time to understand our needs, and supported us throughout the search.

ER · 18 February 2026

Agent replied · 23 February 2026

Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Northcote Road office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma

5/5

Trustpilot

Andrzej Szczepaniak is a True asset

Andrzej Szczepaniak has been a great help in getting the whole handover process after end of tenancy settled. He made sure the whole check out process including the report were done smoothly and also the deposit was promptly released.

Thomas · 27 May 2026

Agent replied · 7 June 2026

Dear Thomas, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Renting with Dexters since Nov 2025

Renting with Dexters since Nov 2025. Property inspection was booked on time and was respectful and efficient. Petros Giorganios was so friendly and professional. Responsive team and smooth process so far. Would recommend for renting and trusting.

Rid · 4 June 2026

Agent replied · 7 June 2026

Dear Rid, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

Sylwia Chlopek is a star!

Sylwia Chlopek is one of the very few Estate Agents that actually listens, does her job well, is responsive and a total professional. I have dealt with MANY agents over the years and trust me when i tell she, this lady stands out. With Sylwia, you, and your property, are in safe hands.

Omar · 15 September 2026

5/5

Trustpilot

Very helpful team managing our flat in…

Very helpful team managing our flat in London, which is let out to tenants sourced from Dexters. Huseyin Tas has been very helpful to us during the tenancy period with inspections and communication around issues arising.

D · 3 June 2026

Agent replied · 7 June 2026

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Issy was great, she shepherded us through the renting process - something we hadn't done for some years and even then it was in another country. She was friendly, always responsive and knowledgeable - not sure what else you can ask for in an agent.

Dave · 15 March 2026

Agent replied · 16 April 2026

Dear Dave, Thank you for taking the time to leave a wonderful 5 star Google review. Isobella will be thrilled to read your kind comments. Kind regards, Asma

5/5

Trustpilot

Dexters have helped me during a recent…

Dexters have helped me during a recent tenant transition. They are very organised, I was dealing with Kirlon Sanchez who quickly and efficiently sorted out many issues while still leaving me with a level of control. For a landlord Kirlon and his team is just what you need.

Paul · 21 September 2026

5/5

Trustpilot

I’ve been working with Sophie since…

I’ve been working with Sophie since Dexters have taken over the management on my rental property! Sophie has been fantastic, with quick turnarounds on requests and on going communication. I trust in Sophie’s work ethic and values. You will be in great hands when Sophie is involved!

Shaz · 23 September 2026

1/5

Trustpilot

real lack of service/ communication

awful, I have been trying to speak to someone from the sales team for months. they say the same script every time I call "this is lettings, leave your details and sales will call you back". They never do. I actually want to purchase a property, why wont they talk to me? I can see the property just sitting there and every time I ask if it's still available they say it is. But I never get further than that with them.

Az · 21 May 2026

Agent replied · 7 June 2026

I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

5/5

Google

I had a great experience with Issy at Dexters. Issy was very professional, quick to respond, and made my renting experience very easy and seamless for me. Thank you for such a great service.

Franka · 2 April 2026

Agent replied · 16 April 2026

Dear Franka, Thank you for taking the time to leave a wonderful 5 star Google review. Isobella will be thrilled to read your kind comments. Kind regards, Asma

3/5

Trustpilot

Lots of issues when moving in, helpful getting these sorted

I recently moved into a property let by and managed by Dexters. One of the reasons I chose Dexters was because I thought I would be less likely to have issues with it being a larger company. However when I moved in there were a wide range of issues including mould, furniture that was supposed to be removed, broken appliances and blocked drains. Basic checks before I moved in would have identified these issues.

Alexander · 25 May 2026

Agent replied · 7 June 2026

Dear Alexander, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma

5/5

Google

I recently had the pleasure of working with Nadia Korjieh from Dexters during our apartment search, and I couldn’t be more thankful for her efforts. Despite the odds being slim, she worked tirelessly to secure the perfect apartment for me and my partner. We’ve been a bit difficult as customers, requesting several furniture changes, but Nadia has been incredibly patient and dedicated, doing her best to satisfy both us and the landlord. Her professionalism, persistence, and commitment have made this process smooth and stress-free. We feel very lucky to have been served by Nadia and can’t recommend her highly enough!

Wiktoria · 26 October 2024

Agent replied · 9 November 2024

Dear Wiktoria, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

We had a very pleasant experience with Dexters City Estate Agents, particularly with Nadia Korjieh. She showed us a wonderful apartment in Aldgate East, answered all our questions, and gave us a tour of the building's facilities. Nadia went above and beyond to help us secure the offer, guiding us through the application process and ensuring we got exactly what we wanted. After securing the offer, she remained highly responsive, helping us communicate additional needs with the landlord and providing us with useful resources. We’re extremely satisfied with both Dexters and Nadia and would happily recommend them!

Dawid · 26 October 2024

Agent replied · 9 November 2024

Dear Dawid, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Nadia. Please do not hesitate to contact us again. Kind regards, Asma

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dexters's Google reviews

Questions about Dexters London

How many reviews does Dexters London have?

Dexters's London office has 2,517 reviews across two platforms: 697 on Google, 1,820 on Trustpilot (across the whole business).

What is Dexters London's rating?

Dexters London is rated 4.4 out of 5 across all 2,517 reviews, and 4.8 out of 5 on Google from 697 reviews.

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.

Where is Dexters's London office?

Dexters London, 5A Sandys Row, London, E1 7HW.

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