Trusted Agent profile · London
★★★★★
2,616 reviews across 2 platforms
5A Sandys Row, London, E1 7HW
Dexters's office in London, at 5A Sandys Row, is rated 4.4 out of 5 across 2,616 reviews on two platforms, including 747 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotMy experience with Dexters has been…
My experience with Dexters has been excellent. Bow went above and beyond and updated me throughout the process. I would definitely recommend, 5 star service :)
Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have been with Dexters for more than…
I have been with Dexters for more than 20 years and was always happy overall. Since Lily Dimitrova and Nasra Said have taken charge of my two flats, I found friends there and people I can always rely on. The two ladies have been wonderful in their job assisting me and taking care of problems in good time.
Dear Frosso, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Lily will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotI have had some ups and downs with…
I have had some ups and downs with Dexters who have managed 2 rental properties in West London for me since 2015 however, in the last year Ricardo Fraser has stepped up and assisted in ironing out some ongoing maintenance issues I have had with one of my properties. I hope the improved service will continue going forward.
Dear Rhona, Thank you for your feedback and leaving a review. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotBunch of aggressive cowboys
Bunch of cowboys. Aggressive agents, lied about school catchment area to show us properties we didn’t want to see. Other agent didn’t want to show us properties until our house was on the market. They force sellers and buyers to use their solicitor service which in our case resulted in a dispute and had to find another solicitor half way through. They are sleazy as hell.
Dear Phil,I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotNice business to work with
Nice business to work with. Natasha has been very helpful.
Dear Paul, Thank you for taking the time to leave a wonderful 5* review. Natasha will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleNyshaea was very efficient, upfront and responsive throughout the process and answered all our questions
Dear Antonia, Thank you for taking the time to rate your service with our City office. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDan was instrumental in getting us into our dream place! Super happy with the service
Dear Chris, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFriendly and supportive
Ezekiel was friendly and supportive in my request
Dear Matt, Thank you for taking the time to leave a wonderful 5* review. Ezekiel will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAvoid
We all know that Estate Agents are run by greed and web of misleading information. However Dexters have topped the board for being one of the most unprofessional agents out there.Dexters doesn't care about it's clients whether them being tenants,landlords,sellers or buyers...Dexters cares about Dexters and it's monetary rewards...they play all parties involved against one another in the most beneficial for Dexters way.Only use their services as last resort.
Dear Sir/Madam, we are concerned to read your comments and are very keen to look into this . If you could email me to advise which office you have been dealing with, we can take this up with them. Kind regards asmachughtai@customerrelationsteam.co.uk
5/5
GoogleMy experience with my previous agent at a different agency was terrible, until we came to dexters and met Daisy who knew exactly what she was doing and was very kind and professional. I had a great experience with Dexters and the agent.
Dear Vishay, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThe entire team at Dexters Acton have…
The entire team at Dexters Acton have been wonderful. Incredibly attentive and professional. Its a pleasure as a landlord to work with them. Furthermore, the property management team totally lifts a huge weight of my shoulders as they run my properties seamlessly and are always on hand to help. Really a 10/10 experience from the whole team!
Dear Cyrus, Thank you for taking the time to leave a wonderful 5* Google review. Our Acton office will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleJilka is an absolute superstar! Quick personal service, really great attention to detail with our requests. Honestly she found us the perfect flat, better than we could have dreamed! Highly recommend!
Dear Lewis, Thank you for your great review regarding our City office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
5/5
Trustpilot"Exceptional Service and Care: A Review of Dexters with Daragh Power"
I’ve had an exceptional experience with Dexters. Daragh Power, from the management team, exceeded my expectations. Dealing with a challenging tenant who went MIA, Daragh swiftly resolved all issues and even secured compensation on my deposit, which was unexpected. His genuine concern for his clients’ needs truly stood out.
Dear Jehan, Thank you for taking the time to leave a lovely review regarding Daragh. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDonalina provides a great service
Donalina is very efficient and prompt. Happy with Dexters service.
Dear Rina, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent customer service
I had the pleasure of dealing with Dexters North Property Management Team and more specifically with Petros Giorganios who provided excellent customer service. Petros has helped me a few times in the past year and has always been excellent in dealing with any potential issues that my property had, being always pro active and finding the best solutions.
Dear G. Giamaloglou, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWe dealt with Alister Maclean on a sale…
We dealt with Alister Maclean on a sale transaction, he was friendly, professional and very efficient and we would highly recommend Alister.
Dear Rachel, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotI had the most horrendous experience…
I had the most horrendous experience ever with dexters old Brompton road office. Particularly with the unprofessional and useless director called Eleanor. She constantly lied to me about the amount of viewings and whether the keys were actually working. Please do not use the service of this agency. It was disorganised and terrible. I had to leave them after 3 weeks where they wasted my time. I will never use these people again.
Dear Simone, Thank you for your feedback. I am sorry to hear what you have experienced. I have forwarded your comment on to our Area Director for them to review with the team. Kind regards, Asma Chughati, Customer Relations Team
5/5
TrustpilotReally good experience
Really good experience, Alfie was very professional, communicative and fast. Having gone through a series of unsatisfactory processes with other estate agents, Alfie was completely different -would definitely recommend.
Dear Daniel, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotOUR BEST :)
OUR BEST :)Senior property manager JADASA ANDJADIUMI has truly made a difference with her assistance in addressing the shortcomings in our home. Through dedication and professionalism, she has created a warm and inviting atmosphere. We appreciate her attention to detail and solution-oriented approach in helping us with every aspect of our home."
Dear Mahmut, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotFriendly team
Konrad is friendly and has been very helpful and accommodating in our property hunt
Dear Andrea, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMia has been so helpful and responsive…
Mia has been so helpful and responsive and is totally competent and knowledgeable. I thank her so much for all her help finding our new home.
Dear Fleur, Thank you for your review, and mentioning your experience with Mia. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai, Customer Relations Team
5/5
GoogleHettie was really friendly and was very prompt to any questions that we had!
Dear Sam, Thank you for taking the time to leave a lovely review regarding Hettie. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleHad a wonderful experience! Rachelle was available for every questions we had and helped us finding the right apartment in less than a week.
Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent property management team
I have had a great experience with Dexters property management team, most notably with my property manager Louis Preston. Speedy with response, teeming with life and humour, and full of energy, Louis brings something unique to managing the property, and has been the reason for my recommendation of these services to many of my friends and family.
Dear Rebecca, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
