Dexters London reviews

★★★★★ 5/5

Google

Fantastic service, Isaac has been extremely helpful sorting everything out for us. Very friendly and very proactive! Has made the whole process very painless and has been committed to getting the best deal for us. All his help has been extremely appreciated.

Julia · 13 June 2019

★★★★★ 5/5

Google

We had a great experience finding a rental property through Dexters. Isaac was extremely kind, courteous and professional at all times and happy to answer our many questions. Much quicker to respond and more helpful than most other letting agents we contacted.

Liz · 13 June 2019

★★★★★ 5/5

Trustpilot

Outstanding service from Stacie Pardoe

After several exchanges of emails and phone calls regarding the rented property me and my family live at, finally had the pleasure of meeting Stacie during one of the regular visits. All the work she has been doing with/for us has always proven to be of excellence. I'm not a "write a review" person, but when a service is outstanding deserves to be recognized. Thank you Stacie Pardoe for being our Property Manager!

Marta · 15 November 2019

★★★★★ 5/5

Google

After being super stressed about finding a place Kayley, Joe and Vanya from the Ladywell branch found us a lovely flat and were able to sort out everything super quickly to match our move out date. So massively happy and relieved with their incredible service!

Charlie · 25 September 2024

★★★★★ 5/5

Google

It has been a painless process from finding our new flat to getting everything ready to rent. Mo had been on the end of the phone for any questions and has been prompt and helpful throughout the process, great customer service :)

Ruth · 10 November 2024

★★★★★ 5/5

Google

A few years back I had a really bad experience with Dexters so I was reluctant to use them again. But clearly a lot has changed over the years. I’ve been supported by a team of competent people, who are responsive and goal oriented. I can name them all but Joe and Jilka have been outstanding. Could the service be cheaper? Yes. But at least I feel I’m getting an excellent service for the money I’m paying.

James · 12 June 2022

★★★★★ 1/5

Trustpilot

Worst Estate Agency-121A Darwin Road Follow Up

Agree with the people who had horrifying & terrible experience at the hands of Dexters that it should be reported to the Property Ombudsman. We have already started the process, the first of which is to write to their In house complaints department (It is called Customer Complaints Procedure, Given Dexters' standards we don't have much hope with this). If they do not resolve it in-house within the stipulated time then the next step is to take it to the Property Ombudsman.Their modus operandi is simple - now that they have got you signed, sealed and delivered you have to put up with whatever they throw at you. A house is a basic necessity of every human being and they are taking advantage of this very need.As posted by other people affected by Dexters, we'd like to reiterate the importance of checking every inch of the property and make sure all your concerns are addressed no matter how silly it appears (including checking with the neighbours about issues with previous tenants) because once you sign the contract they will keep throwing the rule book at you at every instance.Regarding the contract they keep chasing like clock work, if they had spent only about 10% of that time & effort in addressing customer needs every one involved would be in a happier situation.We have received a reply to our earlier post from their customer relations department to discuss this issue. We will try that as well.Will keep everyone updated about how the Customer Complaint Procedure progresses.

Sunil · 8 January 2022

★★★★★ 5/5

Trustpilot

Rental

Dealt with Louis Preston. Really professional and efficient. A pleasure to deal with.

Ms · 12 November 2023

★★★★★ 5/5

Google

Very good experience. Abbie was very friendly and helpful throughout the process of finding and leasing a flat and ensured to be available to answer questions both before and after the lease was signed. Would highly recommend their services.

Rob · 12 June 2020

★★★★★ 5/5

Google

Becky was very helpful and made moving in to our new property very easy and was professional in every aspect, thank you Dexters CityPositiveResponsiveness, Quality, Professionalism, Value

Ricky · 25 August 2022

★★★★★ 5/5

Trustpilot

Alistair was a great Estate Agents who…

Alistair was a great Estate Agents who made the process quick and simple.

Rob · 6 November 2023

★★★★★ 5/5

Trustpilot

Massive thanks to Rasel who provided…

Massive thanks to Rasel who provided exceptional support and communication throughout my renewal process. Extremely helpful and professional!

Rodi · 22 June 2023

★★★★★ 1/5

Trustpilot

Dexters City of London

I was moved into a flat that developed a severe damp and mould problem after a couple of weeks. It turned out that there was a major leak coming from the property next door that already existed before I moved in. The place became really humid, mould patches appeared everywhere, and tiny hairy damp bugs crawled into my belongings, including my electronics, shoes and photo albums. An industrial dehumidifier was installed to dry the place out, which was deafening and made me sweat every night in my sleep. It was absolutely brutal, and would have brought many people to breaking point. I did not receive any support from the Property Management manager during any of this, and she always stuck up for the landlord! The property owner is the calibre of people Dexters chooses as its landlords, at least in London. Even if you find a place online you like, take a bit more time and choose a different agent!

B · 5 December 2021

★★★★★ 5/5

Trustpilot

Alistair was a great help

Alistair was a great help during our mutual clients transaction. Great communication, he kept us updated throughout and ensured a smooth transaction.

ASharma · 16 February 2023

★★★★★ 1/5

Trustpilot

Apartment destroyed under their management

My apartment has been in the family since 1988. It was given to Dexters a year ago on a full management contract, they had supposedly vetted the prospective tenant, the tenants partner assaulted the tenant the police kicked the door breaking the lock to get access, arrested the partner. The tenant also had a large dog in the apartment which I abd the Managing agents requested Dexters to ask the tenant to remove, the apartment carpet, walls and wood work were destroyed by the tenant, the tenant did not pay the council tax, water charges, electricity or tv license. After the flat was vacated by the tenant, dexters rented out the flat immediately without informing me of the damage to the flat then requested I pay £1500 for repairing the walls and woodwork and over £1900 for a new carpet to replace the carpet destroyed by the large dog.Avoid Dexters at all costs, they are a property management company that operates at a substandard level. Look elsewhere. They only have their own interests ate heart and do not care at all about the landlords interests.I've left messages the last 2 days but no call back, they have my number, making money is their primary aim, landlords interests do not feature. Its affected my health.

Tony · 25 November 2021

★★★★★ 5/5

Trustpilot

Ashley

AshleyI highly recommend Ashley from Battersea Dexter, very professional, punctual, communicative Any questions you may have. Ash comes to your aidThank you that thanks to you Ash, our child lives in favorite house.

Daniela · 20 September 2021

★★★★★ 1/5

Trustpilot

Very disappointed!

Very disappointed!It took them 33 days to tell me they are going to return part of my deposits. I emailed back said i will enter dispute process because the deposit claim is not reasonable, but they told me the time frame to dispute is within 10days of end of tenancy.:)Since i moved out i kept chasing for an answer but they delayed response till 33days later. And they claim they did professional cleaning to the flat, and they charge it to my deposit. But the truth is, i already booked professional end of tenancy cleaning service when i moved out and physically inspected the cleaning was done.I do not get why should I pay for a duplicated cleaning service. And why i should accept the outcome that their ignorance lead to missed the dispute time frame of 10 days.In a word, if you are looking for flat to rent, i highly recommend, do not use Dexters.

Maggie麦基 · 19 November 2021

★★★★★ 5/5

Trustpilot

Great help from St. John’s Wood team

The St. John’s Wood sales team particularly Hassan have been very helpful and efficient in assisting our search for a property. We’d like to thank the team and definitely recommend them to others.

Seif · 15 September 2021

★★★★★ 5/5

Google

Excellent experience with Dexters, Jilka was both professional and approachable and managed the whole of the lettings process seamlessly, coordinating with other team members as and when necessary.

JT · 12 June 2022

★★★★★ 5/5

Google

Had a great experience with using Dexters! Hettie was an absolute gem in helping us find a great place to live - very helpful and personable! Thanks again!

Divjot · 12 June 2022

★★★★★ 5/5

Google

My experience with Dexters has always been rather heterogenous over the last few years in their capacity as agents of my landlord, untill recently. Things improved quite drastically, all thanks to one of Dexters’ employees: Ruth Bligh. She definitely is like a balm on a wound, extremely helpful, goes out of her way to sort out your problems and above and beyond the line of duty to leave a customer satisfied. That’s what I call service!!

Taoufik · 12 June 2022

★★★★★ 5/5

Trustpilot

Ledi Peka has been great to deal with…

Ledi Peka has been great to deal with and very helpful.

Richard · 8 December 2023

★★★★★ 5/5

Trustpilot

I have been going to Nora for most of…

I have been going to Nora for most of my issues now at my flat and she has been very quick and efficient in her responses. I never had hope with Dexters as they usually take a while to get back to me. Since I have been in contact with Nora, I must say my view has changed. Thanks

CF · 8 December 2023

★★★★★ 1/5

Trustpilot

Would not recommend at all

Would not recommend at all! Typical agency, rude and better than anyone else. Got a rent reduction 3 months ago and they keep saying they are dealing with it and refunding the over payment. They didn’t and now blaming us! Direct debits bounced due to this and they think it has nothing to do with them. If this was the other way round and me not paying it would be a totally different story. I’m lucky I’m in a position to move money around but that is only the last few years.. back when I started renting I would be in trouble! Dexters think they are above anyone else and other peoples circumstances. They could not care less! I ask everyone not to use or move away from this company. Let’s think about how people starting out would be suffering right now.

Mark · 5 November 2021