Dexters London reviews

★★★★★ 5/5

Google

I walked into the office on a whim looking for a flat after months of being unsuccessful in the current market. Dexters was very helpful in considering every thing that was on my requirements list. Immediately I was helped and Jilka walked me to a flat viewing that was exactly what I wanted. She is responsive, informative and delightful. I put in an offer and got the flat that I wanted after months of struggling with online searching and other agents at different agencies.PositiveResponsiveness, Quality, Professionalism

Sacha · 12 June 2022

★★★★★ 2/5

Google

We have been using Dexters to rent out and manage our house. They found us tenants very quickly and achieved a good rent. However, the property management service has been terrible. They do not appear to apply any critical thought before sending through quotes for repairs, and whenever asked for a second quote the price has reduced by hundreds of pounds. Our most recent monthly statement included multiple errors and over-charging. When we raised this, they did not even apologise for the errors in the statement. This has cemented our impression that the property management service is not seeking to provide value for money and is not worth the (very high) price.

Shreena · 12 June 2022

★★★★★ 5/5

Google

I would highly recommend Dexters for those looking for a real estate agency. Becky has looked after me amazingly well. She has been extremely helpful in getting properties to me early, giving me plenty of time to make an offer, and she has been really facilitating with my needs, i.e giving me video tours when needed. She is an extremely personable individual who has helped keep me calm in what has proven to be a rather stressful time! Very happy she has been my real estate agent!

Jordan · 12 June 2022

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi has been extremely…

Jadasa Andjadiumi has been extremely helpful and responsive getting all of our issues fixed. Thank you!

Alexander · 16 November 2023

★★★★★ 5/5

Trustpilot

Quick process / Got just what I was hoping for

Quick process / Got just what I was hoping forJoe Read and his staff at Dexters Broadway Market worked at incredible speed to get viewings organised and found me ideal tenants. This was my first experience letting my flat and Joe patiently explained every step of the process. I wouldn't hesitate to engage their services again in the future.

Carl · 3 March 2024

★★★★★ 1/5

Trustpilot

I wish I could give them no stars

I wish I could give them no stars. Dexter's literally left us homeless. They showed us a wonderful flat, we were approved and paid eye-watering amounts of deposit to secure the letting. Once we had signed the agreement they called us the day before the move to tell us that actually, the landlord never signed the agreement. We had broken our lease that was due to end just 2 weeks after we moved into the new flat. The landlord would not extend, so we had less than 2 weeks to find a place to live and move. We lost significant sums to booked removal services and so much more. Dexters did almost nothing to help us. All they had to do is get the landlord to sign the agreement when they told us we were approved -- and they didn't. They took absolutely no accountability. Never ever trust them.

Beth · 31 May 2022

★★★★★ 5/5

Google

Had a great experience finding and renting a flat through dexters City. Jilka was particularly helpful. Found us a smart gaff in unreal location. Also she’s been in touch and helpful even after we have moved in. Proper job. Thanks for everything!

Ellis · 12 June 2020

★★★★★ 5/5

Trustpilot

Aarati has been so great and helpful

Aarati has been so great and helpful, always keeping me informed with updates and any information I needed.Highly recommend this agency!

Grace · 30 June 2023

★★★★★ 5/5

Trustpilot

Dexters do a great job managing my…

Dexters do a great job managing my property, particularly Donalina, who is very efficient and very friendly

Mr · 11 October 2023

★★★★★ 5/5

Trustpilot

Very impressed!

Huseyin and Khyal from Dexters Kentish Town have been incredible in their conscientiousness and responsiveness whilst I experienced a few issues during my early tenancy. I’ve been so impressed with how quickly things have been dealt with and how easy they’ve made a very stressful situation! Thank you so much both!

Joanna · 20 September 2025

★★★★★ 1/5

Trustpilot

The absolute worst estate agency.

We had the dreadful misfortune of renting a property from Dexters. The list of complaints and problems are too long to list. They lied from the outset and from then on went out of their way to cause as many problems as possible. This was before, during, and afterwards, they made our lives a misery, simply due to their absolutely awful service and lies.The more you complained the more they hated it and the more they went out of their way to cause more problems.At the end they had the temerity to try and take as much of our deposit as possible. This I successfully challenged through the TDS. I then submitted yet another formal complaint, which they did their best to ignore, so had to complain to the Property Ombudsman. The PO found that Dexters had caused "avoidable aggravation and distress" to us and awarded us compensation, which Dexters had to pay.Please note that complaining to the TDS and TPO is not easy. It is a long, stressful, and arduous process and the odds are stacked against you. The best way to avoid anything going wrong is to use another estate agent.Edit to respond to the below:Dear Asma, you have the absolute gall to write the below when I wrote to you, specifically, twice during our tenancy, to complain. You promised to escalate to senior managers but guess what? Nothing happened.Dexters are an utter disgrace!

Asif · 9 May 2022

★★★★★ 5/5

Google

Super attentive and helpful - great experience thanks to Nyshaea!

Zoe · 13 March 2024

★★★★★ 5/5

Google

Nick was great at every stage of the process and helped us secure a great flat in no time at all!

Babylondetector · 12 June 2023

★★★★★ 1/5

Trustpilot

Lacking knowledge & service

Lacking knowledge & serviceAwful through & through. The Lettings’s staff don’t have a clue on legislation or the correct way to do anything. My son was forced to sign to stay in in the property after the end of the fixed term. They would not listen and would not let his tenancy roll on, as he was legally entitled. They threatened him with eviction leaving him no choice. Appealing behaviour and totally unprofessional. They really need to train their staff to conduct tenancies in the correct manner. Their properties are overpriced and they encourage landlords to be greedy with no consideration for the tenant. Staff are rude and unhelpful.

G’girl · 15 April 2022

★★★★★ 1/5

Trustpilot

Horrible experience for tenants

Horrible experience for prospective tenants.We had an accepted offer on a property for rental and Dexter's took our deposit. Later, we were informed that the landlord had accepted a new offer, days after our offer was already accepted. If we wanted to pull out, it would have cost us thousands, but the landlord could pull out for free. On top of that, we wasted so much time filling in the paperwork and canceling other viewings just to have the rug pulled under us. Would not recommend to any tenants out there.

Dominic · 13 April 2022

★★★★★ 5/5

Google

Oliver is a pleasure to work alongside, he is friendly, professional and detailed in his job descriptions providing me with all the necessary information to carry out my work efficiently and always available to deal with any issues that my arise.

Danny · 12 June 2020

★★★★★ 5/5

Trustpilot

Eunice Sona was very responsive with…

Eunice Sona was very responsive with helping us, we manage to rent a lovely flat thanks to her!

Amelia · 25 August 2023

★★★★★ 5/5

Google

I would like to thank Henry for helping me find my apartment. While not being on site, Henry was very responsive to my needs and found me my dream apartment. I highly recommend this estate agency.PositiveResponsiveness, Professionalism

Beal · 12 June 2021

★★★★★ 5/5

Google

Jilka Patel was extremely helpful and provided me with all the help that I needed to get a flat. She was professional and maintained an open line of communication constantly. Very pleasant experience with her and DextersPositiveResponsiveness

Efe · 12 June 2021

★★★★★ 5/5

Trustpilot

Excellent!!

Was a brilliant experience end to end!! Daniel Paz was excellent and managed to sell our property at asking price in a very difficult market - still don’t know how he did it!

Frank · 14 February 2022

★★★★★ 5/5

Trustpilot

5 stars for Monika Piszczyk⭐️⭐️⭐️⭐️⭐️

Monika came to inspect our house. She was on time, helpful and very professional. What we really like from her is her honest and sincere answers to all our questions as well as helping us sorted our immediate issues on the very same day. We couldn’t ask for more from her. She was absolutely brilliant!.

Adlan · 25 April 2024

★★★★★ 1/5

Trustpilot

Worst Estate Agents in London

Worst Estate Agents in LondonI have been in London for 5 years and Dexters are by far the worst estate agents I have used. They have kept all my deposit money and charged me for a £400 professional cleaning service after I already paid for one before leaving my flat. The flat was apparently professionally cleaned before I moved in, however there was dust in the cupboards and on the floors and marks on many of the walls. It's been over a month and they are still holding my deposit even after I have spoken with the landlord who has said that they are happy with the condition of the flat, and that it's Dexters who are trying to take money off me.

Js · 25 March 2022

★★★★★ 5/5

Trustpilot

Dexter's.....

Charlotte Alsford of Dexter's has been managing my flat for the past 10 years, and I hardly ever worry about it. She always sorts any issues out, offers possible solutions to any queries and invariably is polite, considerate and professional.

Andrew · 24 December 2025

★★★★★ 5/5

Trustpilot

Great Comms

Thank you Jessica for your amazing communication and urgency when we needed a new boiler!

Clementine · 30 October 2023