Dexters London reviews

★★★★★ 1/5

Trustpilot

Rubbish

Rubbish, Modern theives, I haven't viewed any property, I haven't sign any forms, is it Lawful just to widraw £430 in one of my account and say its a payment for wasting your time? They sold my personal details to a company with bad reutations and bad reviews. Ask for proof and I will post my statement with dexters witdrawal of £415. Sebastian rubbish is typical.

British · 21 November 2023

★★★★★ 1/5

Trustpilot

Fix the hot water issue for one year and still the same

My shower releases hot water every 3 minutes and then cold water and I wait for the hot water comes back by luck. I moved in one year ago and the director of property management Georgina McConell sent at least 5 times to fix the boiler and the issue remains. I explained to her again and again it’s only shower has issues and other taps are totally fine. But she insisted she was right and yesterday she told me she will keep sending boiler engineer to fix it but the point is not the boiler! I already explicitly told her many times she just ignored and claimed she will send boiler engineer and charge me if no issue. So more than one year I haven’t had a full hot shower since I moved in. Of course the issue is still here, this is my second winter no full hot shower because I have 2 year lease! I already seek legal advice, property ombudsman and council to intervene. They will come inspect the issue and prove it is here. Very crazy

Carly · 15 September 2022

★★★★★ 5/5

Trustpilot

Billy from dexters in Acton was the…

Billy from dexters in Acton was absolutely the best to work with. He sorted out my flat, furniture and every other small detail while I was out of the country. I would definitely put all my trust in him!!

Ece · 17 September 2021

★★★★★ 4/5

Trustpilot

Renting out a flat for many years

I rented my flat in SE London, for many years, with Myra Mettam, being my contact at the estate agents. She was just right for the job. She always understood my needs and ensured that my tenants were well looked after and happy. She was always responsive to any problems that arose and would sort it out to everyone's satisfaction. I would definitely recommend her to others.

Mrs · 26 October 2023

★★★★★ 2/5

Trustpilot

End of tenancy nightmare

As a tenant, Dexters were largely fine as a management agency - issues were (mostly) sorted relatively quickly, although there were a couple of occasions where we reported an issue, someone came to have a look, said they needed to order a part, and no follow up ever came. Trying to get through to someone was often quite painful as you get bounced from department to department. The low rating comes from their behaviour after we gave notice to end the tenancy. The flat was advertised for about six weeks and we had constant requests for viewing over that period, often with less than an hour's notice. We asked repeatedly for more notice for viewings (and we were extremely flexible so this wasn't a case of us offering 30 mins' availability per week). They seemed to interpret this as 'give the same short notice but apologise for it being short notice'. When one of us said we couldn't accommodate a particular time, they'd try calling the other tenant. They turned up when we'd said we couldn't accommodate a viewing at such short notice. The concept of making block viewing bookings didn't seem to occur to them - when we suggested this via email it was ignored. They also turned up late on several occasions for agreed viewings and gave garbled excuses - if they'd have just given us a heads up that someone was running late it would have been fine, but they genuinely seemed to expect us to slot them in at their leisure. On several occasions after viewings the agent left every single light on in the flat (including for viewings in broad daylight) - no thought for our electricity bills.

Ella · 11 September 2022

★★★★★ 5/5

Trustpilot

The house sale process was made easy…

The house sale process was made easy throughout, the advice was clear and communication at each stage was very good with regular updates on progress. We were kept updated as to who would be viewing the house and when. All the people I dealt with were helpful and personable. My only other comment is that different people were the contact point at different times which was a function of the holiday period which I understand but not ideal.

Martin · 27 November 2022

★★★★★ 5/5

Trustpilot

Indre was so helpful and patient

Indre was so helpful and patient. She gave a quick resolution and was kind in the process, thank you!

Alesha · 24 October 2023

★★★★★ 5/5

Google

Hettie Leighton was very helpful - professional and efficient at all times! Also very quick to respond to any of the questions/queries I had.

Anara · 12 June 2023

★★★★★ 5/5

Google

Dan was super helpful and kept on constant communication with us through the process of confirming our offer with the landlord. Recommend Dexters :)

Femme · 12 June 2023

★★★★★ 5/5

Google

We used Dexters to secure an apartment in the city centre. Rachelle was extremely helpful throughout process and very understanding. Really recommend their services!

Alex · 12 June 2023

★★★★★ 5/5

Trustpilot

Troubles managed with patience

In my personal experience, I had some problems finding the person to share the apartment I wanted with, thus there have been various changes in the second tenant for the apartment, but all of them have been handled real-time and most importantly with patience and professionally by my agent Nadia that was managing the deal. Also all details of the property have been explained clearly and multiple times.

Benedetta · 26 September 2023

★★★★★ 5/5

Trustpilot

Monika Piszczyk - Property Manager

Monika from Dexters Property Management team has been very helpful in chasing the building management company and get things that are under the responsibility of the building management company taken care of. She was also helpful in maintaining communications and update with the landlord and tenants and demonstrate great level of responsiveness to look after the issue with great level of ownership.

DavidEliran · 13 February 2024

★★★★★ 5/5

Trustpilot

Donalina has been very helpful

Donalina has been very helpful! Highly reccomend her she is Very kind and understanding. Thank you for your help!

Krzysztof · 21 October 2023

★★★★★ 5/5

Trustpilot

Rasel Islam

Rasel is a very efficient and friendly property manager. He arranged our contract renewal and handled the negotiations with the landlord. 5 stars!

Lucero · 6 July 2023

★★★★★ 2/5

Trustpilot

Disappointed

Maybe I’m the unlucky one.

Rid · 19 February 2026

★★★★★ 5/5

Google

Mo was extremely helpful and supportive throughout the entire process, making sure we understood everything and answering al our questions. He always responded quickly to any messages and kept us updated all the time, dealing with any concerns or issues we had. Through it all he was very patient with us and made the rental process easy and efficient.

Natalie · 13 April 2024

★★★★★ 5/5

Google

Mo was extremely helpful and supportive throughout the entire process, making sure we understood everything and answering al our questions. He always responded quickly to any messages and kept us updated all the time, dealing with any concerns or issues we had. Through it all he was very patient with us and made the rental process easy and efficient.

Nat · 12 April 2024

★★★★★ 1/5

Google

As soon as they've got the requested payments they will not answer to emails or calls nor solve any issues. It took 6 months to finally get someone to check the winter garden door that did not close and costs us a lot of money in energy during the winter. The air conditioner was broken and an engineer came to check it out but it did not get fixed, we move out a few months after that and no action was taken, it remains broken. We moved out of the place and almost a month later we are still waiting for meter readings and the review on the final inventory. If you are in the position to go with a different company for renting your property I would recommend you to do so.NegativeResponsiveness, Professionalism

Pedro · 25 August 2022

★★★★★ 5/5

Trustpilot

Excellent service!

We ran into a weird problem with the sunroof at the property we are renting. Poppy, our property manager, followed up on this for us many times, most of the time without us asking for an update. She kept the communication very tight on this, giving us constant updates. As a renter who reported an issue, seeing the follow ups and the communication on the issue we raised is almost as important as getting the issue itself fixed. And we appreciate Poppy for all she did for us!

Y · 24 August 2022

★★★★★ 5/5

Trustpilot

Neil

Thought I had to leave a review here as I was so impressed with the service received. Dorian was extremely polite, professional and went above and beyond for any concerned I had. Would recommended to everyone.

Neil · 16 February 2022

★★★★★ 5/5

Trustpilot

Had a hard time looking a place lately…

Had a hard time looking a place lately but Nick from Bloomsbury was super helpful and answered any questions i had for rental.

Alisha · 30 June 2023

★★★★★ 5/5

Google

We recently rented a property that was listed on Dexters. George Taylor was always very helpful letting us know all the information that we needed and helping us with questions we had about the procedure. He even got us a better deal than we had offered. Great help!

Sharon · 13 June 2018

★★★★★ 5/5

Google

We have been working with Mohamed who has helped us to find the most perfect home! His communication is incredible (we never wait more than a minute for a response), he is friendly, approachable and has been very informative throughout the process. Thank you so much!

Polly · 19 November 2024

★★★★★ 5/5

Trustpilot

Christopher was very helpful and…

Christopher was very helpful and patient , is nice to receive a good customer service like he does .

Dario · 12 October 2023