Trusted Agent profile · London
★★★★★
2,618 reviews across 2 platforms
5A Sandys Row, London, E1 7HW
Dexters's office in London, at 5A Sandys Row, is rated 4.4 out of 5 across 2,618 reviews on two platforms, including 747 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful management
Donalina is so helpful - even over the most minor of problems, and gets back to me really quickly.Mary Vaughan
Dear Mary, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJessica Carson was extremely helpful…
Jessica Carson was extremely helpful throughout the renewal process, always polite, professional and clear in her communications. Made the process as smooth as can be.
Dear Dimitri, We appreciate you taking the time to leave a great review regarding your experience with Jessica, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotA BIG thank you to Jessica Carson for…
A BIG thank you to Jessica Carson for being proactive & extremely efficient in coordinating the next steps with myself & my tenants. Most helpful!
Dear Jacqueline, Thank you for taking the time to leave a wonderful 5 star Google review. Jessica will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
3/5
TrustpilotDisorganise
Have had an absolutely horrible experience with Nicole! I booked a viewing for a house in Mornington Crescent, for 1pm on Wednesday the 25th of November which she didn’t arrive to. When I called to ask where she was, she took 15 minutes to tell me she won’t be coming while I waited outside the property. I expressed my disappointment as my friend and I were really keen on the house and we don’t want to lose it and we e rescheduled the viewing for 1pm on Friday the 27th of November. When she was 5 minutes late for this viewing, I called and was told she’d be on her way and will call me back to tell me how long while I waited outside the property again. She called back to say an offer had been accepted the day before and then told me she had called my friend to cancel, which is a lie. She told me this three times even when I told her she definitely didn’t, and there is no proof of the call. Will avoid Dexters in the area after waiting outside a viewing twice for an estate agent who doesn’t show up, doesn’t know what’s happening, and liesUPDATE: Nicole’s manager reached out to get more understanding of what happened. He sent me brochures for properties that are not what I’m looking for and asked me to remove the review, but at least they’re taking on feedback.
Dear Sophy, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotIdris was very helpful and sorted out a…
Idris was very helpful and sorted out a problem I had promptly and with continuous communication
Dear PP, Thank you for taking the time to leave a lovely review regarding Idris. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDonalina
Donalina was very understanding and helpful recently. I really appreciate her assistance, dealt with an issue efficiently. Thank you
Dear Karolina, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlways excellent service from Ann…
Always excellent service from Ann Sinclair and the team at Dexters. A special mention also to Sara Katie and Donalina.
Dear Linda, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAmazing customer service was very strategical we didn’t purchases through here but was very helpful and has a good knowledge of the market conditions Thanks Hettie!
Dear Angel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAn excellent agency with highly professional staff. I had the pleasure to work with Daniel, who was very helpful and accomodating. He directed me to some excellent property matching all of my search criteria, some of which were uncommon. For example, I was afraid one could not find a good pet-friendly flat in London, but Daniel proved that it was more than possible. Would definitely recommend Dexters to anybody looking to rent a flat.
Dear Max, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMario Correia
Mario Correia, Dexters, St Margaret’s, during our recent, urgent need for assistance, responded immediately and organised a builder to come out and view the issue. We felt secure that he had the matter in hand and he explained the process and we have confidence that it is being sorted out.He is not only diligent but also personable (on a recent landlord regular inspection) professional and still approachable.
Dear Vicky, Thank you for taking the time to leave a lovely review regarding Mario. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have had a Full Service Agreement for 3 years
I have had a Full Service Agreement with Dexters for 3 years. Have always found that the team led by Natasha have been timely and informative in their responses, issued statements on time, have handled any issues arising with the Tenants smoothly, have communicated any necessary maintenance issues clearly and then arranged for their action quickly and at a fair cost. No problem in recommending them to prospective Landlords.
Dear Ian, Thank you for taking the time to leave a lovely review regarding Natasha and the team. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMohammad went above and beyond when I contacted him for an apartment, very friendly and courteous
Dear Taym, Thank you for your kind comments regarding Mohammad and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team.
5/5
TrustpilotAfter dealing with a number of other…
After dealing with a number of other estate agents, dexters definitely stands out from the rest. In particular, my property manager, Nasra Said, has gone above and beyond the expectations to assist in solving the numerous problems that arise on a day to day basis, and performing timely updates when needed.If anyone is looking for a new estate agent / property manager, I would definitely recommend Dexters!
Dear Brandon, Thank you for taking the time to leave a wonderful 5* review. Nasra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI have been letting through Dexters City Office for the past year. The service I have received from Oliver and Keeley has been understanding, helpful and very responsive to any concerns that my flatmate and I have had. Would definitely recommend using them in the future.
Dear Will, Thank you for taking the time in providing such lovely comments about Oliver and Keeley in our City office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleI got shown round a few properties by Konrad, who was great. He had all the details of the apartments we viewed, and got me up to speed on changes in tenancy laws. Highly recommended.
Dear Ben, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotI wanted to express my satisfaction…
I wanted to express my satisfaction with the service provided by Marco Correa. He recently came to my home to repair xxxx and I must say, his professionalism was truly commendable. Not only did he complete the task to a high standard, but he also exhibited exceptional kindness and politeness throughout the service.Thank you once again for sending Marco to assist me.
Dear Ana, Thank you for taking the time to leave a lovely review regarding Marco. Kind regards, Asma, Customer Relations Team
5/5
GoogleI want to thank Jilka for helping us securing the property and guiding us through all the steps. Finally an agent who takes her time to listen to your needs and who is very helpful and responsive at all times. Excellent experience!
Dear Alex, Thank you for your review, and mentioning your experience with Jilka in our City office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Louise Smith Customer Relations Team
5/5
TrustpilotBaily is an asset to Detxers
Baily is an asset to Detxers, she has always been 10/10 with the management of the flat we rented through them.
Dear Dennis, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJenade was wonderfuf!
Jenade was wonderful! We really wanted a place and she gave us great guidance. She is always available and provides great explanations at all times.
Dear Yoni, Thank you for taking the time to leave a wonderful 5 star Google review. Jenade will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGrace Sloane was excellent
Grace Sloane was excellent. She negotiated well on my behalf and gave me good advice on how to progress. I'm very happy with the service
Thank you for taking the time to leave a lovely review regarding Grace. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotReally really bad agency
Really really bad agency, worst service ever encountered, especially the hyde park branch.it is always hard to contact them to get things fixed, or get any in-time reply. When we wanted to renew our contract they always pushed back either later or to someone else and then in the end we couldn't make it;Worst part is that they even ignored our deposit refund request (which should be naturally reasonably refunded), even though we check-out several days in advance + hired professional cleaning service they recommended. Again they pushed back to someone else or to the landlord, or to sometime later, anyway after one month we still haven't got our deposit refund back and there's no one taking care of this, they only care about their next tenant, once the deal is made they are just like "vanished", no service at all, completely mess, wouldn't recommend at all !
Dear Ashley, It is disappointing to read that you have not received a five star service from our Hyde Park office. Thank you for bringing this to our attention and I have asked the Director of the office to make contact with you regarding this issue. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotPetros from Dexters is the best
Petros from Dexters is the best. He's very helpful with anything I come to him. Always on the phone and ready to help. Never had bad experience with him. He's very nice and is trying to explain to me to the last detail, what is going on and what is going to happen. I can only recommend his services.
Dear Barbara, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.
5/5
TrustpilotDonalina is great to work with :)
Despite some issues in other departments, Donalina has been fab at her job and is very attentive, polite and helpful. She is doing a great job and always delivers.
Dear Sara, Thank you for your kind comments regarding Donalina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotImmediate Action Required for Final Pay
We urgently need Q2 HR Solutions (QQI) and Dexters to address the issue of not providing our final pay, which is a clear violation of Philippine labor laws. Furthermore, they are not recognizing our service from the start.Please expedite the release of our final pay immediately, as we need it to meet our essential needs.
Dear Jess, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
