Dexters London reviews

★★★★★ 1/5

Trustpilot

Illegally withholding a deposit

Illegally withholding a depositI have left my flat 1 month ago and Dexters were contractually supposed to send my deposit back within 10 business days but they are simply refusing to do so. Every time I contact them I have to wait a few days in order to get a response which always dismisses my request and they say they need to confirm things that are already confirmed. My landlord has already confirmed the deposit can be returned in full but they still refuse to give it back to me. They have asked to deduct fees twice for things that are not receivable. From next week I will have to involve my attorney since dexters are clearly abusing their power and are in full breach of the contract that has been signed by all parties. They have of course been reported for their action.

Kevin · 1 March 2023

★★★★★ 5/5

Google

Our agent Jilka has been the kindest, most helpful and dedicated professional we could have asked for. She was always available if we had any questions and gave us great advice when needed. I really have no complaints at all, she was great. Thanks Jilka!

Laura · 12 June 2021

★★★★★ 5/5

Trustpilot

Many thanks to Petros Giorganios for…

Many thanks to Petros Giorganios for his excellent support service!

Ms · 30 July 2024

★★★★★ 1/5

Trustpilot

Utter incompetence, no shame, shocking lies in written correspondence

Edit: Below reply from Dexters perfectly illustrates everything I state below as I have already emailed that very exact email address and they confirmed receiving my formal complaint but here of course say that they cannot locate me. Classic Dexters.Original review:For 4 years renting through Dexters and despite multiple poor experiences over the years where things are mixed up, forgotten, incorrectly submitted, referred etc, by far the most despicable act was recent when they lied to me in written email correspondence, claiming to be negotiating on behalf of my landlord for a 31% increase in rent. Turned out my landlord never asked for this and never instructed them to do this or wanted any such increase. So I guess they were counting on us not talking to eachother hoping that I would decline the increase move out and they get fees to get someone new. Separate to this at least 10 other cases where all branches of dexters from maintenance to admin have failed to follow the simplest and clearest of instructions which cost time and money of both me as tenant as well as the landlord.

Senad · 27 February 2023

★★★★★ 1/5

Trustpilot

Waste of time

So many of the properties I've called Dexters about have already been sold, are under offer etc. To the point where it just seems like a waste of time to call about their listings. Property hunting is already time consuming enough. I complained to a Dexter agent about this and he said it keeps Dexter's housing stock looking high. Yeah right, good for Dexters, lousy for customers.

Deborah · 7 February 2024

★★★★★ 5/5

Trustpilot

Thank you Donalina

I want to say thank you Donalina Gargrupe, the Property Manager. She is very helpful and always responsive. She is doing an outstanding job.

K.C · 10 October 2023

★★★★★ 5/5

Google

I made an enquiry on right move, and Mohamed gave me a call within a few minutes. The efficiency of his work impressed me instantly. Mohamed demonstrated professionalism, expertise, and a genuine dedication to helping me find the perfect home. I would refer anyone who is looking for a home to Dexters because I had an amazing experience with Mohamed. Thank you!

Tanya · 12 May 2024

★★★★★ 5/5

Trustpilot

Donalina has great customer service skills

Donalina is very helpful, her customer service is great and trustable.

Julio · 3 July 2024

★★★★★ 5/5

Trustpilot

Donna is really professional and able…

Donna is really professional and able to understand our needs as tenants. Quickly replies to emails and always does her best to help.

Alexandra · 26 October 2023

★★★★★ 5/5

Trustpilot

Myra is an outstanding agent

Myra is an outstanding property manager, who responds well to all issues including maintenance, renewal of letting contracts and new tenants. Highly recommended.

James · 25 October 2023

★★★★★ 5/5

Trustpilot

Very friendly and quick

Very friendly and quick estate agents. especially Natasha Bedenik. Always available by email and phone. I would recommend them above other estate agents.

GL · 25 October 2023

★★★★★ 5/5

Trustpilot

The office in Hamstead was very helpful…

The office in Hamstead was very helpful with answering my questions over the telephone regarding the local area, schools, shops and transport links. The team are very knowledgeable and professional. I certainly feel i can come back at any point for further discussions.

Alison · 15 September 2021

★★★★★ 5/5

Trustpilot

Joe and team have been excellent

Joe and the team have been excellent start to finish in helping us let our property. Fantastic choice of tenants appreciate the continued support from Dexters.

Chris · 8 August 2023

★★★★★ 5/5

Trustpilot

Dexters Notting Hill continue the great work

Have posted previous great reviews of Dexters Notting Hill office, but just wanted to say again how well they've worked in finding me my new tenants and giving a me a lot of help sorting out some urgent works which needed completing over the difficult Christmas period. I've found both their Lettings Agents and Management Depts continue to go to great lengths to smooth the way for landlords!

Alison · 2 January 2024

★★★★★ 1/5

Trustpilot

Nice people but they don't do anything…

Nice people but they don't do anything unless you constantly chase them. For example they've owed me money for over 4 months now, every time I chase I get an excuse followed by a statement that it'll happen in X days. It doesn't happen so I chase again, repeat, repeat. Was similar when I was in one of their flats, the first visit for an issue or maintenance would be arranged quickly, then follow ups to actually fix the issue would not happen until I chased them.Pretty disappointing

Gordon · 2 February 2023

★★★★★ 5/5

Trustpilot

Kelly and her team are great!

Kelly and the team at Dexters have always been so helpful and brilliant. Very responsive and positive. We have been very impressed. Thanks!

Consumer · 20 October 2023

★★★★★ 5/5

Trustpilot

Louis Preston and Natalie- 10/10

I have had the pleasure of dealing with Dexters property management over the past few years and have been delighted by the service provided by Louis Preston- who is always swift to lend a hand and make me laugh on the phone.In recent months, Louis has introduced me to a new member of his team- Natalie- who has been polite and respectful in my experiences so far.A great experience!

JD · 6 December 2023

★★★★★ 5/5

Trustpilot

Zendeca Sinclair- Battersea branch.

Zendeca was super helpful in our transition and move from Australia. She was thorough, professional and reliable. I would highly recommend her services!

Jordan · 19 October 2023

★★★★★ 5/5

Google

Nyshaea was very helpful in arranging the viewing for the house which we wanted. Sh

Mohit · 12 April 2024

★★★★★ 5/5

Trustpilot

Alistair Maclean…

The assistance from Alistair Maclean made this transaction much smoother and job as Conveyancer much easier to satisfy my clients expectations. I look forward to working with Dexters again in the future.

Malaika · 26 January 2023

★★★★★ 5/5

Google

We had a very good experience with Dexter so far and we've rented our flat for almost 5 years without any problems. At the moment we are in the process of exiting from it and Henry Liu has been more than helpful with us.

Cristian · 12 June 2021

★★★★★ 5/5

Google

Henry was very helpful in helping my partner and I find our flat - he kept us constantly updated on any new opportunities, as well as helping to make the offer management process as easy as it could be. Everything was friendly and professional!

Elmira · 12 June 2021

★★★★★ 5/5

Trustpilot

Thanks to Donalina and Josh

Thanks to Donalina and Josh from Property Management, our issues were quickly resolved!

TBMAD · 18 May 2024

★★★★★ 5/5

Google

Searching for an apartment in London was incredibly difficult until I met Isaac - not only is he responsive and professional, but he also took the extra mile to make the process as easy as possible for us. I'd highly recommend him & Dexters to anyone looking for a flat in London!

Bowie · 13 June 2018