Trusted Agent profile · London

Dexters London reviews

★★★★★ Great

2,618 reviews across 2 platforms

5A Sandys Row, London, E1 7HW

Dexters's office in London, at 5A Sandys Row, is rated 4.4 out of 5 across 2,618 reviews on two platforms, including 747 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

747

Reviews on Google

This office

Trustpilot logo

1,871

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Christopher and his team provide a brilliant service, without doubt the best estate agents I have dealt with. Christopher in particular is so knowledgable about the market and he always goes out of his way to make sure everything runs smoothly. Highly recommended.

Suneina · 13 June 2019

Agent replied · 11 June 2024

Dear Suneina, Having read your review, we would like thank you for your feedback about our City Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Selling and buying

They kept us up to date with everything on hand to help with any problems.Alistair and Kate made our move go very smoothly and hassle free,Yes we would recommend them to any.

Robert · 24 August 2024

5/5

Trustpilot

Although I seem to have been dealing…

Although I seem to have been dealing with an infinite number of different members of Dexters staff these past six months, they have all behaved with unfailing professionalism and courtesy throughout - in spite of me giving them a bit of a hard time earlier on, due to difficult personal circumstances back in March. I almost feel like one of the family now;))

David · 25 October 2023

Agent replied · 10 June 2024

Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Attentive and timely support

I have been using Dexters as property manager for my flat in London for a few years. Their agent, Graziana, has been particularly helpful. She is attentive to details and consistently responds in a timely manner. This level of care and efficiency is appreciated and makes managing my property from a distance much easier. I would recommend them for their reliable service.

Marco · 17 November 2023

Agent replied · 10 June 2024

Dear Marco, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Hettie Leighton is very professional and helpful. She’s been a delight to partner with and provided us exceptional customer care.

Sharee · 12 June 2023

Agent replied · 11 June 2024

Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Charlie is a great realtor! Very friendly, polite and very responsive to clients. I looked at about 5 flats and all were matched almost perfectly. Would highly recommend Dexters City!

Mark · 12 June 2022

Agent replied · 11 June 2024

Dear Mark, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Tia _ Exceptional customer service

Tia was exceptionally good, providing a prompt reply to sort a problem out and keeping me up to date with progress until problem resolution. She has excellent communication skills.

Alessia · 26 July 2022

Agent replied · 10 June 2024

Dear Alessia, t’s great to hear that you have had a brilliant 5 star experience with Tia. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Prompt, accurate communication.

We have been using Dexters to manage our rental property since 2013. We are very happy with the prompt and accurate communication we get from our property manager, Marco Correia, when there is anything that requires our attention such as a recent issue with failing water pumps which have now been replaced.

Paul · 12 June 2024

Agent replied · 24 August 2024

Dear Paul, Thank you for taking the time to leave a 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

I dealt with many London agents in the past but Dexters have been the best amongst them. I worked with Henry who was very helpful, professional and responsive, He definitely made our job easier!PositiveResponsiveness, Professionalism

Tarek · 25 August 2021

Agent replied · 11 June 2024

Dear Tarek, Thank you for your great review regarding our City office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team

4/5

Trustpilot

Zendeca is our agent and has been…

Zendeca is our agent and has been fantastic at sorting this out quickly and smoothly

Elaine · 16 October 2023

Agent replied · 10 June 2024

Dear Elaine, Thank you for your kind comments regarding the team and your review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I have been dealing with Dexters…

I have been dealing with Dexters formally Douglas Martin in the Hendon Office for the past 8 years, they have let my properties several times now. I have always been very happy with the comprehensive service that they provide. Staff are friendly and knowledgeable. I wouldn't hesitate recommending them at all.

Jimmy · 25 June 2024

Agent replied · 24 August 2024

Dear Jimmy, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.

1/5

Trustpilot

Agent never showed up to house viewing

Was meant to have a house viewing and the agent didn’t show up. When I called the office they couldn’t get in contact with him and just sent me home. Wasted over 2 hours of my time by making the 1 hour journey here from work and the 90 minute journey home. Looking for a house is hell enough without having my time and effort wasted at every hurdle!

Eni · 3 May 2023

Agent replied · 10 June 2024

Dear Eni, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Gemma was really helpful!

Gemma was really helpful. very down to earth, understanding and patient when helping us move into a new property!

Toby · 30 June 2023

Agent replied · 10 June 2024

Dear Toby, Thank you for taking the time to leave a wonderful 5 star Google review. Gemma will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Emma and Verity gave excellent customer…

Emma and Verity gave excellent customer service and I would decently recommend Dexter's to a friend.

Martine · 19 September 2023

Agent replied · 10 June 2024

Dear Martine, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Renting with Dexters has been excellent, completely unlike other agencies I’ve experienced so far. Special thanks to Sam, our primary contact. He has been incredibly helpful whenever we’ve had problems with our flat, and on top of that he’s super friendly. Would definitely recommend!

Jesse · 13 June 2018

Agent replied · 11 June 2024

Dear Jesse, I am writing to say thank you for your kind comments about the service you received from our City Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

The Dexters team were very helpful and effective at getting the right tenant for my property. They organised everything and got everything organised so that there was no void period. Thanks to all the team especially Joe Read who kept me informed at every stage.

The · 13 June 2017

Agent replied · 11 June 2024

Dear Minesh, I wanted to say thank you for your kind comments about the service you received from our City Office. We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Sam Farnan Customer Relations Team

1/5

Trustpilot

I’ve never written a review in my life…

If I could give negative stars I would. These people are purely incompetent and it should be made known. Whether it’s deceptive marketing tactics (even for real estate agents, come on 3 year contracts are not a thing) to “property management” that includes: live fire hazards in the property for several months, broken doors/windows, no heating for several periods during the winter, short fuses that emitted smoke in the bedrooms. You really cannot make this stuff up. AVOID AT ALL COSTS. Notice any positive reviews below are all generic and really add nothing, I guess the customer relations team has nothing better to do

Giorgo · 6 February 2022

Agent replied · 10 June 2024

We are really concerned to read your comments and would like to look into this as a matter of urgency. We are unable to loacte you on our database. If you would like to email us please do contact us at customerrelationsteam@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

This was my 1st time renting with…

This was my 1st time renting with Dexters, and I must say I don't think it'll be my last.

Damian · 6 June 2026

5/5

Trustpilot

Rasel was more than helpful with our…

Rasel was more than helpful with our situation and communicated everything so well and clear, more than happy !

Sol · 22 June 2023

Agent replied · 10 June 2024

Dear Sol, Thank you for your kind comments regarding Rasel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

James Wittich a patient agent

James Wittich is a very responsible and patient agent who also worked efficiency and assisted us to solve problems during whole transaction.

Sammy · 21 March 2023

Agent replied · 10 June 2024

Dear Sammy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

GDPR breach

This estate agents and its staff are shocking. They have a total disregard for GDPR, as they have repeatedly called me 12 times, when then have never been given my details. Each time they have been advised of the wrong number, yet they still persisit in using a telephone number they have no permission to have stored on their database. If this is how they conduct themselves with a complete stanger, I cannot imaging how they treat clients!

Xxxxxxxx · 12 May 2022

Agent replied · 10 June 2024

Thank you for your feedback.I am sorry that you have been called multiple times. I have now ensured your details have been removed from our database and once again apologise for any inconvenience this may have caused. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

ROGUE LETTING AGENTS - WATCH THEIR ACTIVITY ON RELETTING

Rogue Letting Agency. Avoid if you can. On reletting they will get you to sign the reletting agreement including the Landlords signature so you think all is above board. You'll be led to think all is fine except Dexters do not act in Good Faith and do not 'Execute' the contract until the last minute. They rely on the word of the 'Binding Date' despite DocuSign being legally binding and having an audit trail of dates when the Landlord signed and you signed. In the background Dexters bide their time before coming back to you demanding additional rents to execute when you have no time to consider or look elsewhere, whilst they convince the Landlord they can get more rent for them 'in the market'. Its all about Dexters commission and greed. Make no mistake - Dexters do not act in good faith. Amazed The Property Ombudsman’s has anything to do with them - clearly they do not regulate them.

Jon · 28 January 2022

Agent replied · 10 June 2024

Dear Jon, We are disappointed to read your 1 star review. Unfortunately we are unable to find you on our database. If you would like to email us about this further please do contact us at customerrelationsteam@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Myra@Dexters review experience

I have been letting out my property in SE London for roughly 5 years now. I have always been very happy with the service provided. I have mainly been dealing with Myra @ Dexters and I have always found her to be reliable, friendly, honest and a pleasure to deal with. It has made my "land lord" experience a very good one

Grant · 30 October 2023

Agent replied · 10 June 2024

Dear Grant, Thank you for taking the time to leave a lovely review regarding Myra. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Worked with Daniel Scott, has been a very pleasant and smooth process with great guidance along every step!

Cassian · 17 July 2023

Agent replied · 11 June 2024

Dear Cassian, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Yes. Dexters won Platinum in The Trusted Agent 2026 awards.

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