Trusted Agent profile Β· London

Dexters London reviews

β˜…β˜…β˜…β˜…β˜… Great

2,618 reviews across 2 platforms

5A Sandys Row, London, E1 7HW

Dexters's office in London, at 5A Sandys Row, is rated 4.4 out of 5 across 2,618 reviews on two platforms, including 747 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

747

Reviews on Google

This office

Trustpilot logo

1,871

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

We recently relocated to London and sought a suitable accommodation in the vibrant heart of the city. Thankfully, our search was promptly answered by Dan Scott, an exceptional employee of Dexters, the renowned estate agent company. Dan proved to be a reliable guide throughout our journey, expertly assisting us in finding an apartment that perfectly suited our budgetary requirements. I wholeheartedly recommend Dexters as a reputable agency, characterized by their exceptional service and knowledgeable staff.

Ashish Β· 14 December 2023

Agent replied Β· 11 June 2024

Dear Ashish, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Liars

Liars - complete disgrace.St John's Wood branch were selling a flat for my partner, found a buyer who was apparently ready to go, mortgage in place etc. After months of poor communication, they emailed stating the deposit was received and contract had been signed.However, this was found to be completely untrue. No response from the company, the agent is now apparently on leave, and no explanation from management. Months wasted and thousands in lost rent.Avoid at all costs and choose a professional company instead.

Chris Β· 7 August 2023

Agent replied Β· 10 June 2024

Dear Chris, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer

5/5

Google

Ronni is an excellent agent, extremely professional and helpful. He managed to do the process of renting a flat in London very smooth. Would definitely recommend to anyone looking for an agent in London.

Gerardo Β· 12 June 2023

Agent replied Β· 11 June 2024

Dear Gerardo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent service from Bailey

Bailey Strutton is absolutely superb! She always replies to emails and immediately, she is extremely polite, professional, and efficient.

Alina Β· 24 May 2024

Agent replied Β· 10 June 2024

Dear Alina, Thank you for taking the time to leave a wonderful 5* review. Bailey will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Jack - attentive and a pleasure to work with

We worked with Jack to find a new place and he was a pleasure to work with. He stayed in touch with us through WhatsApp, which was very helpful for me with my busy work schedule. Jack was attentive, sharp and positive 😊 Thank you for your help!

Ilona Β· 6 November 2021

Agent replied Β· 10 June 2024

Dear Ilona, thank you for your 5* review. We are thrilled to read that you had a positive experience and we hope we can assist you again. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Thank you Nyshaea for the kind and detailed explanations! :) we asked a lot of questions and she was very helpful.

Yelim Β· 12 April 2024

Agent replied Β· 11 June 2024

Dear Yelim, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Google

I would recommend Dan from Dexters! He was extremely helpful and consistently available for all questions and accommodations along the way.

Anna Β· 12 April 2024

Agent replied Β· 11 June 2024

Dear Anna, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

5/5

Google

Patient, professional, just straight up great experience dealing with them. Many thanks for finding our home. If you’re looking for an apartment in the east end, they will not disappoint. Jilka is a legend, she was absolutely amazing, could not have been happier. She’s your girl πŸ˜‰PositiveResponsiveness, Quality, Professionalism, Value

Lina Β· 12 June 2021

Agent replied Β· 11 June 2024

Dear Lina, Thank you for taking the time in providing such lovely comments about Jilka in our City office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team

5/5

Google

Highly recommended - Saad Mohamed has been the most friendly, responsive and helpful Property Manager I have dealt with in my time as a tenant in London and this has massively reduced the usual stress of dealing with repairs and maintenance.PositiveResponsiveness, Professionalism

Scott Β· 25 August 2022

Agent replied Β· 11 June 2024

Dear Scott, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Garziana Doronzo

Garziana Doronzo is the manager of a property I own in London.She responsive, proactive and knowledge about the property and is able to solve problems that occur.Apoorva Vyas

Apoorva Β· 9 November 2023

Agent replied Β· 10 June 2024

Dear Apoorva, Thank you for taking the time to leave a wonderful 5* Google review. Graziana will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I have been using Dexters for many years

I have been using Dexters, as a landlord for years now. Their service is second to none.

Mr Β· 23 September 2026

5/5

Trustpilot

Myra Mettam, she has riden to my rescue again.

Its very stressful when you see a tenant's rent getting later and later, and then obviously, they ignore it completely. Well, at that point, life becomes an uphill struggle, or just seems to go that way. Twice this has happened to me; both times, Myra Mettam of 61 Honour Oak Park has come to my rescue and solved my problems.I see her as my knight in shining armor, Myra, for PM; she gets my vote every time.

John Β· 6 October 2023

Agent replied Β· 10 June 2024

Dear John, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Hi,Mr Daniel is a very helpful,kind and good person,He worked with great care, I wish him all the best.

Majed Β· 12 May 2024

Agent replied Β· 11 June 2024

Dear Majed, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team

5/5

Google

Found our dream flat in London with my wife over Dexter's. Has been fast and easy. Special thanks to Mads Damborg since he put extra effort in dealing with our matter. I recommend working with Dexters and especially Mads Damborg. he is a great guy and he put all his effort to make you feel comfortable

Andres Β· 13 June 2019

Agent replied Β· 11 June 2024

Dear Andres, Having read your review, we would like thank you for your feedback about our City Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Fast and helpful responses

Fast and helpful responses - Neil Plit has been excellent in helping us

Anthony Β· 23 August 2024

Agent replied Β· 24 August 2024

Dear Anthony, Thank you for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Olivier has been very helpful in…

Olivier has been very helpful in sorting out any queries we have with our flat. His speed and efficiency have meant issues have been resolved quickly.

George Β· 12 December 2023

Agent replied Β· 10 June 2024

Dear George, Thank you for taking the time to leave a lovely review regarding Olivier. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Very knowledgable and helpful service

Very knowledgable and helpful service - know the area and their advice was invaluable. Great communication from the team, we worked with Millie who made the whole process of buying very smooth. Appreciated the attention to detail to each part of the process - would recommend for buying.

Esme Β· 16 September 2021

Agent replied Β· 11 June 2024

Dear Esme, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team

1/5

Trustpilot

Nightmare

Absolutely awful. You update one and less than a hour later another will chase for an update. It was apparent that they were not communicating with each other which resulted in sharing similar information with different agents slowing down the process. When communicating information to the agents they will repeat the same questions which clearly showed a lack of professionalism and attention to detail. The agents will also bombard you with a constant influx of emails and phone calls. While I understand the importance of staying informed, the excessive frequency of their communication became overwhelming. It felt as though I was being inundated with updates that could have been consolidated or provided in a more organised manner. This constant barrage of communication often left one extremely frustrated, as it seemed like the estate agent lacked a clear understanding of the conveyancing process and time it takes to buy a house as there is often more parties involved. Agents also had a habit of agreeing to things with out communicating the same, this lack of consultation only caused further problems. Liz widdicombe was a nightmare to deal with, ever heard of personal space? You must not have many friends considering how you blow up peoples phones and inboxes if they do not respond to you straight away. It was very obvious the agents lacked understanding of a property transaction and was apparent that they were just greedy for the commission no regard for the those involved in the process.

Sal Β· 11 July 2023

Agent replied Β· 10 June 2024

Dear Sal,I am concerned to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

John Neculai was incredibly responsive, enthusiastic, and extremely helpful! Offered really great service even though I was overseas by giving me a video tour, accommodating my friend to view a flat on my behalf on even on a weekend, etc. Highly recommend! -Ananya

Ananya Β· 12 June 2022

Agent replied Β· 11 June 2024

Dear Anna, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

I had experience with quite a few agents, and I specifically have had amazing help from Rachelle. She's been very good with listening to our needs and keeping us informed of any new properties coming onto the market. Thanks Rachelle!PositiveResponsiveness, Quality, Professionalism, Value

Ally Β· 12 June 2022

Agent replied Β· 11 June 2024

Dear Ally, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

I had an excellent experience with Dexters. Becky was extremely helpful from the beginning she helped me find exactly the right apartment I was looking for, followed up consistently and made sure my move was smooth. Very professional service I would definitely recommend!

Yasmina Β· 12 June 2022

Agent replied Β· 11 June 2024

Dear Yasmina, Thank you so much for your comments regarding Becky. The team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

It's my first time in London. I had wonderful experience with Dexters. I specifically have had amazing help from Rachelle. She's been very good with listening to our queries and answering back and keeping us informed about the process. Thanks Rachelle πŸ€— …

Shikha Β· 12 June 2022

Agent replied Β· 11 June 2024

Dear Shikha, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai, Customer Relations Team

5/5

Google

Great experience with Konrad

Sanurag Β· 11 May 2026

Agent replied Β· 11 October 2026

Dear Sanurag, Thank you for taking the time to leave a wonderful 5 star Google review. Konrad will be thrilled to read your kind comments. Kind regards, Asma

5/5

Trustpilot

Thanks Kiera!

Our property manager Kiera has been really helpful with all of our maintenance requests, keeping us updated with progress and making sure that everything has been fixed.

Hannah Β· 16 November 2023

Agent replied Β· 10 June 2024

Dear Hannah, Thank you for taking the time to leave a lovely review regarding Kiera. Kind regards, Asma Chughtai, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Has Dexters won any awards?

Yes. Dexters won Platinum in The Trusted Agent 2026 awards.

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