Trusted Agent profile · London
★★★★★
2,618 reviews across 2 platforms
5A Sandys Row, London, E1 7HW
Dexters's office in London, at 5A Sandys Row, is rated 4.4 out of 5 across 2,618 reviews on two platforms, including 747 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Trustpilot5* service
I have worked with Natasha Bedenik for over 10 years, her communication has always been amazing. Natasha and her team provide a 5* service, highly recommend!
Dear Rajko, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMrika and her team
Mrika and her team. Have been excellent since taking over from my previous management agents.I have been super impressed and surprised by their excellent service.
Dear Andy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDaniel Scott was extremely helpful with the entire moving in process, and getting us in as soon as possible!
Dear Harmony, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Daniel, and do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotGet another estate agent
I’ve just had the first hand experience of these utter clowns. They will do anything to get you into an apartment, including lying (mainly about renovations) and allowing people to move into a place with 1. Doors that don’t close 2. Blown light fixtures3. Filthy windows 4. Leaks / holes in walls 5. Paint splattered on windows The list goes on and on… They don’t actually reply to emails, rather ignore until you stop replying. Call up and try and discuss it, you get arrogant clowns who went to uni and did a degree in quackery try and argue back with you that you’re wrong, and that they ‘never said this or that’Once you’re signed - that’s it! Avoid them at ALL COSTS! Seriously! I’m not finished dealing with them, and I won’t be backing down!
Good morning, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information on customerrelations@dexters.co.uk, I can ensure that this is investigated by the appropriate person. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleNothing but a positive experience working with the Dexters team when me and my friends were looking for a flat when we moved to London A huge shout out to Jilka. Professional, punctual and a pleasure to work with. She looked after us from start to finish, would recommend her to anyone.
Dear Jordi, I was delighted to read the comments in relation to our City office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotGood!
Had a great experience with Dexters, and Petros was always available to help!
Dear Liz, I am sorry to read your 1* review comments. Thank you for providing further information to us. I have passed your comments to our Area Director as we are keen to discuss this further. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank Myra for managing my rental…
Thank Myra for managing my rental property in an efficient manner. Responding to any issues in quick time to deal with as son as practicable. Rob
Dear Robert, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotToo slow and too fast
Too slow and too fastI have extended my contract and had a end of contract negotiations. During the negotiations Dexters letting team were able to reach my landlord in same day and get instant response and we ended uplifting my rent nearly 20% which is fine too fast but no complaints...I requested some maintenance for flat, removal of some poor quality furnitures and contract update (name update) . So guess what -----all response time is 20 working days !!!!!!! I wouldn't go with Dexter, if I knew that would be the case at the beginning.
Dear Alperen, I am really disappointed to read your comments. I’m keen to review what went wrong on this occasion. Please could provide me with more information at customerrelations@dexters.co.uk. I will ensure this is raised with the Director of the office. Kind regards Asma Chughtai Customer Relations TeamRelations Team
1/5
TrustpilotAvoid
Very similar experience to the other negative reviews. Arrived on move in day to a dirty flat, no deep clean had been done as requested and everything was disgusting. Damaged fixings reported on moving in, some things remained broken when we moved out a year and a half later which they tried to deduct from our deposit, also attempted to charge £200 + for a carpet clean, luckily we had an email thread and pictures of the carpet when we moved in. Reported a broken cupboard door in person to one of the directors, never got fixed and when we moved out we got charged for it because we couldn't prove we had reported it. Again sent multiple agents round to view the flat in our last couple of months, one left the light on all day and fire door open. Avoid. Or at least make sure you have everything on email and take pictures of everything.
Dear Abbie, I am concerned to read your comments and have passed them to the Director of this property management department. I am sorry your experience with us has not been as we would have expected and someone shall be in touch with you shortly. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you to Petros
I want to thank Petros for always being supportive, attentive and helpful and for great service.
Dear Boudi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotLots of room for improvement
My experience during my 2 years tenancy with them:1. It was agreed that they will remove some items from the property. They did not. When following up they just denied and were arrogant and very unprofessional. They claimed that it was not on the offer letter so would not do it. But it was agreed over the emails and I had proof. The property management team is a disaster. The items were never removed and I just gave up. 2. When moved in lots of things were broken and not working. The house was not checked prior. Things that are not obvious during viewing.3. When any issue arise it took them ages to get it fixed and only because I was calling to follow up. Otherwise they do not call back or follow up. I stayed without a dishwasher for a month, broken blinds, massive leak in the bathroom etc. 4. Got locked outside and went to them to ask for spare key. They have the key as they have accessed the flat without us being there. They lost the key. Last time a contractor had it but they cannot locate it. Anyone could have entered the property and the whole building. 5. When we gave notice we were abroad and told them to do viewings with prior notice. They got the keys from the landlord as had lost the spare one. They came for a viewing without any notice and found us there as we returned unexpectedly earlier from our holiday. They thought it was alright to just come in our house without letting us know. 6. They came for another viewing and locked us in. The specific lock does not open from inside if locked from outside. I called them to come back. 7. At the end of our tenancy, we realised there are mice in the property. They got pest control who confirmed and they needed to come back and deal with it due to holes in the walls behind the kitchen. Situation got worse and I sent pictures of a drawer full of mice droppings. Mice started running in the kitchen. Two weeks no reply and when I called they were arrogant. They said it was our responsibility to deal with it. The holes in the walls? They have inspected my house few times and it is spotless clean. The manager even said that this will be done so it is ready for the next tenants.. we were still living there but they did not care. I had posted a negative review back when I moved in, but I was asked by Charlie, their manager to remove it. I thought they deserved a second chance. Dexters Management: instead of asking people to remove negative reviews, maybe work on your SOPs, procedures and customer service skills. Positive notes: - the letting agent who showed us the property back then was brilliant and very professional. - Check out agent was also good. We also got all our deposit back as we kept the house in perfect condition.
Dear Diana, I am really disappointed to read your comments. I’m keen to review what went wrong on this occasion. Please could provide me with more information at customerrelations@dexters.co.uk. I will ensure this is raised with the Director of the office. Kind regards Asma Chughtai Customer Relations Team Relations Team
1/5
TrustpilotDo not get involved
Do not get involved - don't waste you time and energy.I flagged the issues in the flat during the review and offer process with the letting agent. The next day we agreed on what is and is not possible to be fixed and "shook hands", I made an offer. Nothing had been done, which they informed me about on the day of the move.I arrived into an utterly dirty flat. The dirty mattress was part of the fixes I asked for. After escalation, was disgusted when the agent’s the line manager said her agent had not put her commitments in writing. They are backtracking from other promised fixes now too. A word is a bond concept is not the one Dexters is familiar with. The communications are patronising, arrogant, manipulative. They omit information that does not suit them. No works have been made within their own timelines and the only way to get a progress is to chase them. They have communications problems between themselves and problems that creates are being pushed to tenants.Have had around couple of dozen calls, including their management. It is a very very poor service, lack of ownership, dysfunctional communications, frankly, when someone misleads you, pretends it did not happen - how can you ever trust this firm.
Dear ZH, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI believe Rasel was the name of the…
I believe Rasel was the name of the employee that assisted me if I remember correctly. He was very clear and professional. Covered all my enquiries. Very helpful and respectful.
Dear Amanda, It’s great to hear that you have had a brilliant experience office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDonalina Gargrupe was kind and friendly…
Donalina Gargrupe was kind and friendly when assessing the property that I'm renting.10/10!
Dear Emma, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotSteer clear
Steer clear - they don’t allow you dispute any charges against the deposit (and even suggested that more charges ‘might be added on’ if we were to pursue any kind of appeal against them). They suggested they had done us a favour for not allowing the landlord to add illegal charges as a reason not to appeal the others. We had multiple experiences of rude and/or aggressive phone calls, in one case angry that we had underpaid on our final rent - only to find out it was their mistake and they had forgotten to invoice us weeks before. They also had no idea about our move out date (calling us to confirm move out with dates that were 2 weeks early, multiple times). Overall, it’s been a really stressful time consuming experience - don’t use them if you value your time.
Dear M L, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair was extremely helpful during…
Alistair was extremely helpful during the transaction and his co-operative work between all parties assisted with the eventual exchange of contracts.
Dear Laurence, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotBrilliant service
Brilliant service! Indre has been amazing, very helpful and good communication. I would highly recommend Dexters services thanks to the help we have received from Indre
Dear Ellie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe had a very good experience with Dexters. İn particular we found Jilka Patel was very professional, helpful, extremely prompt to reply regarding any queries and generally very pleasant. Many thanks
Dear Melek, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleHettie Leighton guided us very good through the rental procedure. All went well and quick: instructions for us as tenants were clear and so procedure came to a successful conclusion. thanks
Dear Francoise, Thank you for your kind comments regarding Hettie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotA genuinely excellent agent
Pro-active, professional, friendly and interested in doing a good job. Jo from Dexters is all of these things. A true breath of fresh air and a delight to deal with. She can’t perform magic, no-one can, but she lets you know what she can do and how that’s going. She also gets an awful lot done too. Great liaison between landlord and managing agent. Excellent communication. I’ll stop now.
Dear Paul, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotAgent phoned to cancel a viewing 15…
Agent phoned to cancel a viewing 15 minutes before it was scheduled. I had to travel an hour to get there. He told me to improve my offer or not to bother with the viewing. Then he tried to push other viewings, which I had never indicated any interest in. I told him I was not interested in those other properties, and he demanded, I think quite rudely, to know how I could be not interested when I hadn't seen them. Dude, I saw them on Rightmove. They suck. That's why I'm not interested in them and never was.All in all the experience left a nasty taste in my mouth.
Dear Mr Wang, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDanny was a big help
Danny was excellent in swiftly resolving two minor issues with our property.
Dear Oliver, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
5/5
GoogleIsobella, is a star! Thank ypu
Dear Justin, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
5/5
GoogleJilka is absolutely a great agent in Dexters and she helped us to find a perfact apartment in London! She is perfessional and hardworking, helped us find a suitable place in a short time. I would recommend Dexters to my froends in the future.PositiveResponsiveness, Quality, Professionalism, Value
Dear Emma. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Good luck with your move. Kind regards Louise Smith Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
