Trusted Agent profile · London
★★★★★
2,616 reviews across 2 platforms
5A Sandys Row, London, E1 7HW
Dexters's office in London, at 5A Sandys Row, is rated 4.4 out of 5 across 2,616 reviews on two platforms, including 747 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBest letting agents
Their service is second to non . They are prompt and quick to resolve issues. Many thanks to Lorraine in the maintenance team kingston. Fantastic and hardworking lady
Dear Henry, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Customer Relations Team
1/5
TrustpilotNot reliable service
The property management team responded very slowly, no updates and very little progress is made. Issues are dragging on and takes forever to be solved.When we first moved in our balcony lock was broken and it took in total 5 months to solved. The property was also very dirty and bugs were found.We were also left without hot water for 2 weeks which could have been solved much quicker if the team is more responsible.They takes a lot of time to get things solved even though they always promised to do it asap. We dont find the service reliable at all.
Dear Tra Nguet Tran, Thank you for providing further information, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
GoogleMohamed A. was a fantastic help to us when we considered renting in Whitechapel! Very communicative, straightforward and very helpful. I've had so many bad experiences with letting agents so was sooo refreshing to deal with someone so sound and trustworthy. He accommodated our needs and then when the deal didn't work out (due to our needs changing) he was very patient and kind with us and forwarded us onto other agents that could help us out instead (in another area in ldn) let through Mohamed if you're renting in east ldn!
Dear Wiktoria, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our City office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
5/5
GoogleDaisy Warwick was fantastic to work with! Super responsive, helpful, and made the whole rental process easy and stress-free. Highly recommend!"
Dear Qiong, Thank you for taking the time to leave a wonderful 5 star Google review. Daisy will be thrilled to read your kind comments. Kind regards, Asma
5/5
TrustpilotAlistair was amazing
Alistair was amazing. Helped our client to achieve objectives of a quick sale and reassured both parties. An estate agent who genuinely cares.
Dear Salina, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
GoogleAs an international student, I was a bit anxious about finding accommodation in London, but the Dexter team really helped me. I would like to thank Daniel in particular for helping me and for making the contract process very smooth. Thank you Daniel!!
Dear Shelly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent Service …
I would like to thanks Dona for her impressive speed and response in assisting me, awesome to have someone pleasant to deal with , thank you again
Dear Shelia, We really appreciate you taking the time to leave such lovely comments about Dona. They will be so pleased to read your 5-star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDonalina Gargrupe: excellent property mangement
Donalina has been exceptionally professional and helpful in getting quotes for improvement works on my property, as well as organising the jobs in an efficient way with excellent communications throughout. Many thanks for the great service!
Dear Adam, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWell done Dexters!
Dexters have proven to be a superb choice over the years. Both their lettings and sales departments have proven themselves to be professional, helpful, efficient and hard-working. Special mention to Peter Gobey whose above and beyond approach to queries and scenarios presented marks him and this agency out as being, at least in my experience, exemplary. Thank you Dexters!
Dear Nick, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotAlways a 5 star service
Always a 5 star service. We use Dexters for all our residential properties. Nothing is too much trouble for them and they are always prompt and efficient. A big thank you to Louis and the team.
Dear Vicky, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI would like to commend Connor the…
I would like to commend Connor the senior property manager as he address our concerns very quickly. He is very understanding. He helped us so much in our stay in our current flat. Thank you so much Connor!
Dear EJMA, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWaste of time
All properties I've viewed in London with Dexters were terrible deals.
Dear Maxim , I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you and have your details removed. Kind regards, Asma, Customer Relations
5/5
TrustpilotPetros is really working hard to make…
Petros is really working hard to make sure, if anything goes wrong, that everything is maintained and in working order. Always appreciate his hard work!
Dear Shane, Thank you for taking the time to leave a lovely review regarding Myra. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI live overseas and Dexters manages my property on my behalf. Chris and Tania have made it very easy for me, communicating key developments to me every step of the way. Chris has been very efficient and effective in finding the right tenants for the property while Tania has been very proactive in the way she manages property issues during the lease. Thank you both!
Dear Gerladine, Thank you very much for your great review regarding our City Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotSupportive
Toby was really helpful with supporting us through the early part of our purchase of our property. He was incredibly informative, kept us up to date with any changes/information and was always available when we needed help. Alistair supported us towards the end of the process. Alistair has been brilliant!! He has responded to every query quickly, ensured everyone knows exactly what is happening and has been really supportive when there was a slight delay towards the end - he has made the process a lot less stressful!
5/5
GoogleNick has been great throughout our tenancy, he’s been really helpful and easy to communicate with.
Dear Emily, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
TrustpilotCaroline France was fantastic from…
Caroline France was fantastic from start to finish. There is no one who knows this development as well as she does and she steered us through all the arrangements with her normal professionalism, efficiency and care. We cannot thank her enough.
Dear H, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotA first-class service
Throughout the time Dexters have managed our property, we have been very impressed. Particularly with Steven Hewitt and his team who are contactable, responsive and efficient. A first-class service is provided. Well done and keep it up!
Dear David, Thank you for taking the time to leave a wonderful 5* Google review. Steven will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleFinding a rental property in London is not an easy task , it was made all the better by the delightful Hettie Leighton , who was so professional and worked so hard to secure us a beautiful property. Thank you so much
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDaisy is lovely to work with and communicates super well when it comes to viewings! Definitely recommend working with her
Dear Vidhi, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma
1/5
TrustpilotUNPROFESSIONAL PEOPLE
We like to mention how disappointed was the experience with Dexter, this is the first time in years of tenancy that we have experienced such a lack of professionalism and transparency from an estate agency.On Friday 9th we expressed our interest in a flat, we waited 3 days to have confirmation that the offer was accepted from the landlord, THREE, we finally received a confirmation from the estate agent after three days saying that the offer was accepted so we paid the holding deposit in order to BLOCK THE FLAT, paying the holding deposit means:"Once you have paid the holding deposit, the tenancy is assumed to be agreed subject to referencing. The landlord should not proceed with other tenants, and must not accept any other holding deposits or offers"We then received a call few hours later the holding deposit was taken where the agent said over the phone: the landlord received another offer from another agency, WOULD YOU LIKE TO OFFER MORE?In my opinion the offer from the other agency should have not going through at all, second of all, if the landlord has accepted another offer, why did they even propose me to offer more? which game do they play?No serious at all, very disappoint.I strongly reccomend to avoid this agency.
Dear Miri, Thank you for providing more information so that we could locate you on our database. I am sorry to read your 1* review comments. I have passed them to our Office Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThe best agent I have ever used
I would highly recommend Dexters and especially Parys in selling your property in London. To say he went the extra mile would be an understatement as I think he ran the whole marathon! We had a number of hitches and helped us through all of them whilst remaining a pure professional through the whole process. Very happy customers.
Dear Joanna. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Evie Fisher Customer Relations Team
1/5
TrustpilotI didn’t want to mention the exact…
I didn’t want to mention this situation again, but we are having trouble understanding what he is doing. He’s in a senior position at Dexters. There’s no valid reason to withhold our deposit due to trivial reasons. We are confident in retrieving our deposit through TDS, so we’ve asked Dexters Management to handle it. However, he hasn’t completed the application, citing technical issues with TDS. We contacted TDS and kept a record; they informed us that Dexters hasn’t finished the entire application form and then has been deleted it. We’ve faced numerous issues and delays since November 8th and still haven’t received any updates unless we reach out to him. Could you please ask the Dexters Management team at Queens Gardens to finish the application as soon as possible and provide us with a case number? I want to share the case on my public website, but it hasn’t been updated yet, and I’m getting really frustrated with this unprofessional and poor management. Please provide us with just the number of the case that he can hand over, and we can move on from this horrible nightmare situation. Don’t ask me to email the Dexters customer service team because it hasn’t helped anything, and I want the Dexters customer team to contact him and let him get back to us with just the case number so he can be free. I don’t understand why this is being so silly and unfair to our weak position now. He shouldn’t be able to handle it this way. Again, it’s super clear. We need to get back our deposit, and we have confidence in TDS. So please finish the application process and don’t say it’s getting finished within a timeline. It’s the most unfair situation I’ve ever encountered in my life! Please, Dexters. Cheers
Dear Hyo joo Lee, I am sorry to read your 1* review comments. I understand that you are already in touch with the Director of Property Management and I have passed your review to them as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotRecently left a dexters managed…
Recently left a dexters managed property in Peckham. Dealt closely with Natalie from the Peckham branch - Natalie was really easy to work with and managed to sort our issues out promptly and kept us informed throughout.
Dear Josh, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
