Trusted Agent profile · London

Dexters London reviews

★★★★★ Excellent

846 reviews across 1 platform

388 Chiswick High Road, Chiswick, London, W4 5TF

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Dexters's office in London, at 388 Chiswick High Road, is rated 4.8 out of 5 across 846 reviews on 1 platform, including 846 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

846

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

"I went to dexters Chiswick looking for a 2 bedroom flat, although they didn't have anything on the market at the time to offer me due to my specificrequirements,the service i revcieved from Bethany was exceptional. She was very understanding of my needs even though we didn't rent through Dexters this time i will definitely be coming back to use them in the future"

Lianne · 29 July 2019

Agent replied

Dear Lianne, We are really pleased to read your positive review regarding the service from our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Amazing service, second to none! Very professional , prompt and thorough sales process. Kay and Karen were outstanding in their attention to detail and would highly recommend them. The completion took place only 7/8 weeks from placing the flat on the market, a job well done! The only estate agents in Chiswick to go to !!!

Kirti · 30 September 2021

Agent replied

Dear Kirti, Thank you for your review regarding your experience with our Chiswick Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

My partner and I worked with Enrique in the Chiswick office and thought he provided a great service. He was very responsive, kept us frequently updated and went out of his way to show us places not yet on the market that fit our criteria. Thanks for all your help and we wouldn't hesitate to recommend Enrique to other house buyers.

Zahra · 27 July 2020

Agent replied

Dear Zahra, I was delighted to read the comments in relation to our Chiswick office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Despite such a chaotic and difficult rental market in London at the moment, we had the most wonderful experience with our lettings consultant Amy! We found the perfect flat in no time thanks to her prompt responses and dedicated search. Since our move she has checked up on us and how we’ve been getting on- her attention to detail is second to none. We really cannot recommend her enough! :)

Rebecca · 27 July 2024

Agent replied · 24 August 2024

Dear Rebecca, Thank you for taking the time to leave a wonderful 5 star Google review. Amy will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Google

i have come across many estate agent but dealing with Harrison was in a different level. His support and care during the process was amazing. He made everything simple and straightforward Thank you guys and a big thanks to Harrison best wishes

Tarek · 3 May 2023

Agent replied · 30 September 2023

Dear Tarek, We really appreciate you taking the time to leave such lovely comments about Harrison. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Chiswick team in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I have just worked with Zack and the team at Dexters, I can vouch that there is no other agent I would rather use. My property achieved an asking offer after being on the market for only 2 weeks. Thank you guys!!

Oscar · 3 May 2023

Agent replied · 30 September 2023

Dear Oscar, It’s great to hear that you have had a brilliant experience with our Chiswick office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I approached several estate agents and chose Dexters as Aaeron was enthusiastic and went that extra mile. For the last 2 years they have been consistent in their professionalism in managing my 3 flats which is not the case with my experience of other agents. I would not hesitate recommending them and in particular Aaeron.PositiveResponsiveness, Quality, Professionalism

Susannah · 20 June 2021

Agent replied · 19 June 2024

Dear Susannah, Thank you so much for the fantastic feedback, the team at Chiswick are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

We’ve found a lovely place through Dexters. Me and my partner had the pleasure of working with Carmel from the Chiswick office. Carmel was happy to answer any questions we had (many) and made us feel at ease through the whole process. She took everything we asked for into account and I couldn’t ask for a better service. Thanks again!

Rachel · 2 October 2020

Agent replied

Dear Rachel, Thank you for taking the time in providing such lovely comments about Carmel in our Chiswick office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Kate was fantastic, great service and a pleasure to work with. From valuation to communication just really helpful.

Paul · 24 September 2024

Agent replied · 24 October 2024

Dear Paul, Thank you for taking the time to leave a wonderful 5 star Google review. Kate will be thrilled to read your kind comments, as will the team, and we wish you all the best. Kind regards, Asma

5/5

Google

Many thanks to George Steer and to his team for helping to sell out apartment. It was a very difficult sale that we could not complete with some other agents but eventually we did through Dexters Chiswick.

Rafal · 31 August 2023

Agent replied · 30 September 2023

Dear Rafal, Thank you for taking the time to leave a lovely review regarding George. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Simon was very helpful and delivered a good service as an Estate Agent. Was knowledgeable about the area and thought of options proactively for us, which was a great help. Good service from this branch all around.

Sahir · 31 August 2023

Agent replied · 30 September 2023

Dear Sahir, Thank you for taking the time to leave a wonderful 5 star Google review. Simon will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

4/5

Google

Dexters, especially Ally has been very responsive with all our queries regarding buying our first home. From viewing to completion they have shown professionalism.

Nicolas · 5 June 2024

Agent replied · 19 June 2024

Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

5/5

Google

I recently spoke to the Dexters office in Chiswick about a property I’m looking to rent out. Phil Truss was exceptional in his assessment of the area and the current market. I’ll certainly be using them to secure me a suitable tenant.

James · 3 April 2023

Agent replied · 30 September 2023

Dear James, It’s great to hear that you have had a brilliant experience with our Chiswick office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Narayan was very diligent and professional in handling the tenancy renewal for my property. I was very happy with the service.

Rohan · 25 July 2024

Agent replied · 24 August 2024

Dear Rohan, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team

5/5

Google

We have been using the Chiswick office for the past 20 years and again have received an outstanding service from all the staff especially Natasha, Kate, Sam and Phil. Our situation was slightly unusual but the office worked relentlessly for 5 months to resolve the issue. We can't recommend Dexters enough. "Thank you to everyone involved".

Jones · 28 May 2021

Agent replied

Dear Jones, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Chiswick office will be thrilled to read this. We hope that we can assist you in the future. Kind regards Louise Smith Customer Relations Team

5/5

Google

Amazing experience with Dexter Chiswick! Found a amazing flat and got to move in one and a half weeks with everything signed and sealed as quickly as possible! Very reliable and caring even after the move in! I️ recieved regular calls to check if everything is as promised. On that note a pecial thanks to John Wilkinson who definitely went the extra mile!!

Thimo · 1 October 2018

Agent replied

Dear Thimo, I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

I have only good things to say about George Steer and his team (Louise and Jenny) at Dexters Chiswick; professional, diligent, responsive, available and helpful all the way through; they have made the experience of purchasing a property both seamless and enjoyable. I would strongly recommend them to you. Professor Michael GatzoulisPositiveResponsiveness, Quality, Professionalism, Value

Michael · 20 June 2021

Agent replied · 19 June 2024

Dear Michael, I was delighted to read the comments in relation to our Chiswick office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team

1/5

Google

I cannot even fathom why this agency has such a high rate in Google, given my experience with them over the last 7 years (yes, I know them very well). During the time I had the misfortune of dealing with them, they showed their sheer incompetence in many ways. To name a few: - They kept CCing a flatmate even 5 years after he left the flat, in spite of our constant reminders. - Three years ago (exactly on my birthday) we were notified about our last day of tenancy, even though we had already agreed to renew the contract weeks before - Sometimes they don't warn you in advance of viewings, and they left the lights on for days after one viewing (carried out while we were on holiday) - We received communications from them directed to the landlord, which explains why sometimes we didn't receive other information the landlord had already issued to them (for example, accepting an offer, etc.). The lack of communication and coordination among their employees is appalling. When we moved out we were afraid of dealing with another agency for our next apartment, but my Goodness, KFH Acton showed us how real professionals handle these things. Maybe I was unlucky, but it has been 7 years, so I gave them plenty of chances to up their game. I would avoid them like the plague.

Cygnus · 22 November 2023

Agent replied · 19 June 2024

Dear Cygnus, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@dexters.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexters Chiswick were very helpful with getting us sorted out with our flat. They were professional and well organised with their services and we couldent of asked for a smoother process. Much credit to Daniel Martin for showing us the flat on the veiwing and helping us out with the whole process, a professional and passionate member of the Chiswick branch.

Chris · 29 July 2019

Agent replied

Dear Chris, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Chiswick Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Arek Kulis was professional, extremely hard working, and very patient with all of my questions. He would be my first choice, if I were to look for a house to rent again. And if you want to have a great property managment always ask for Sarah Dowling. She is a miracle worker ;-)

Dariusz · 30 September 2021

Agent replied

Dear Dariusz, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Dexters are always attentive and prompt but the immediate attention and dedicated service I received from John Williams is really five star! His professional competence and the advice I receive from him gives me excellent support in the management of our property portfolio, specially in the current critical market situation. Thank you John, thank you Dexters!

S · 29 January 2021

Agent replied

Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Amy was fantastic at explaining the whole rental process to me as a first time rentter. She showed me a variety of properties which suited my needs and definitely would recommend her she’s definitely the go to girl

Katy · 2 June 2023

Agent replied · 30 September 2023

Dear Katy, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Shahida N. was fantastic helping me finding a place to rent in the Chiswick area. She was very proactive, kept me informed straight away when a suitable place became available. Thank you Shahida for being so professional.PositiveProfessionalism

Olivier · 20 June 2023

Agent replied · 19 June 2024

Dear Olivier, We are really pleased to read your positive review regarding the service from Arek and our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Jess C was brilliant and helped us find our home. The admin process was really straight forward and Jess was super responsive, helpful, friendly etc. We dealt with quite a few agents in Chiswick and none were as professional as Jess. Thank you.

Louise · 4 December 2022

Agent replied · 30 September 2023

Dear Louise, thanks very much for your review for Jess. We are delighted that you have secured a new home through us and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

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Questions about Dexters London

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.

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