Trusted Agent profile · London
★★★★★
696 reviews across 1 platform
179-181 North End Road, West Kensington, London, W14 9NL
Part of Dexters, see every office.
Dexters's office in London, at 179-181 North End Road, is rated 4.7 out of 5 across 696 reviews on 1 platform, including 696 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleVery poor experience dealing with Ravi - he comes across as arrogant and rude. He needs to remember who the client is. He told us he would no long search for properties as our search area was too small. There are 100s of properties available in the area we are searching in.
1/5
GoogleI let my flat out through the West Kensington office. Disorganised, poor management service. Complaints not resolved. Unsatisfactory.
Dear Sabuhi, I am concerned to read your comments in regards to the rental of your property, and have brought this to the attention of the Director of Property Management to review and we will be in touch. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleI had excellent service from Manager Dawid and Marketing Manager Simon - both of whom know the local area well and provided attentive personalised service.
Dear Philip, we really appreciate you taking the time to post this 5 star review for Dawid and Simon. It is really encouraging for them to have such great feedback and makes all their hard work so much more worthwhile. Many thanks again. Kind regards, Sam Farnan, Customer Relations Team
5/5
GoogleTanja helped us find our new home in Fulham. She was very professional and helpful at every stage of the process. We highly recommend her.
Dear Francois, We are really pleased to read your positive review regarding the service from our West Kensington Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleGreat end to end experience with Dexters for a first-time buyer. Approachable, informative and knowledgable. Thanks for helping me buy my first flat!
Dear Luke, Thank you for your kind words regarding our West Kensington office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
1/5
GoogleVery poor service. Mice issues with the house and no one seemed to take responsibility to help us. Never responded to our numerous emails.
Dear Myrtó, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk I would like to look into this matter on your behalf. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleGreat professional place, especially our letting negotiator Adam Boutouili for his help which ranged from setting up the place, to helping even after sale.
Dear Shady, Thank you for your review regarding your experience with our West Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleDexters made sure our move ran smoothly. We dealt mainly with Simon who was very helpful and quick to reply to any queries that we had.
Dear Hattie, I am so pleased to see that you have awarded Simon 5 stars! He will be delighted. All our teams work really hard and it is great for individuals to receive feedback so justly deserved. Kind regards, Sam Farnan, Customer Relations Team.
5/5
GoogleSimon Harding was great to deal with, thank you.
5/5
GoogleMy agent was Daniel Read and he was extremely helpful, friendly and efficient at all times. Would recommend to anyone! 👌🏻 …
Dear Daniel, Thank you very much for your great review regarding our West Kensington Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleDexter’s team everywhere are the best !
Dear Marie, Thank you for leaving a Google review for our West Kensington office. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDexters were professional and insightful in their execution and assistance in the sale of a property in the West Kensington area
Dear James, We are really pleased to read your positive review regarding the service from our West Kensington Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleGreat friendly service
Dear Philippa, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat service from the beginning to the end! Simon Hardin and Joedyn Luben make all very easy and fast.
Dear Frederick, We are delighted to read that our West Kensington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
4/5
GoogleProfessional, friendly and proactive. As a buyer I felt the team were supportive and had a good working relationship.
Dear Richard, We appreciate you taking the time to submit your review regarding the service you received from our West Kensington Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleWarm and welcoming team. Very attentive to your search criteria and very professional at all times.
Dear Houda, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleVery helpful team when searching for a new property, thank you!
Dear Eve. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Evie Fisher Customer Relations Team
4/5
GoogleDexters handled viewings well and gave me a weekly update of progress. Managed the eventual sale progress efficiently
Dear Richard, Having read your review, we would like thank you for your feedback about our West Kensington Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleFantastic experience from day 1 with Oliver Lucraft of Dexter's West Kensington. Thank you for your help.
Dear Tom, Thank you very much for your great review regarding our West Kensington Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleExcellent and friendly experience. My flat sold very quickly and communication throughout the process was great.
Dear Kirsten, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our West Kensington Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleSuper professional servicePositiveProfessionalism
Dear Todd, We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleDexters worked very hard to find the right buyer for our house. Highly recommended team.
Dear Andrew, We are delighted to read that our West Kensington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleVery professional team
Dear Fabienne, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleA very efficient, courteous and helpful branch. They found me a tenant very quickly.
Dear Lucy, We are delighted to read that our West Kensington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dexters's London office has 696 reviews across 1 platform: 696 on Google.
Dexters London is rated 4.7 out of 5 across all 696 reviews, and 4.7 out of 5 on Google from 696 reviews.
Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.
Dexters London, 179-181 North End Road, West Kensington, London, W14 9NL.
