Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI managed to find a great property very quickly. I didn't even need an appointment. I walked in and after having a quick chat with Adam we went straight to look at flats. I honestly cannot recommend a better employee, he took care of everything.
Arni · 29 July 2019
Agent replied
Dear Arni, We are delighted to read that our West Kensington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleThese guys go the extra mile to help you find the right property. Daniel, my contact on the lettings team, was kind enough to stay late and show me an extra flat I was interested in. I found him to be extremely helpful and professional.
H · 29 July 2019
Agent replied
Dear H Sims, Having read your review, we would like thank you for your feedback about our West Kensington Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe've had a great experience purchasing our home with Dexters. They were good at communicating and made the process as easy as it can be!
Emma · 8 March 2023
Agent replied · 30 July 2023
Dear Emma, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleSaw a few properties and got my new flat sorted in record time. That's what I most appreciate about Daniel - he was very operational and got the job done with no tiptoeing around. I'd definitely use Dexters West Ken services again!
Josip · 30 July 2020
Agent replied · 30 July 2023
Dear Josip, Having read your review, we would like thank you for your feedback about our West Kensington Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe have let a flat 10 months ago. Since then we are so pleased to work with their Management Team. They, especially their team leader, are professional and very helpful, only a call or an email is enough to solve any issue or request.
Ahmet · 29 July 2019
Agent replied
Dear Ahmet, I am writing to say thank you for your kind comments about the service you received from our West Kensington Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGiven we only have limited availability to view in London, Verity has always been been able to organise viewings for flats that fit our criteria. Thank you for all your help so far.
Luke · 15 March 2022
Agent replied
Dear Luke, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleReally professional and supportive, Jean-Charles Allegri understands your needs and proposes options that meet expectation. That also means saving lots of time both sides! All good experience, recommended. ThanksPositiveResponsiveness, Professionalism
Matteo · 21 June 2022
Agent replied · 20 June 2024
Dear Matteo, thank you for your 5* review. We are pleased to read that you have had a great experience with the team in our West Kensington office. Kind Regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleSaw a few properties and got my new flat sorted in record time. That's what I most appreciate about Daniel - he was very operational and got the job done with no tiptoeing around. I'd definitely use Dexters West Ken services again!
A · 8 November 2019
Agent replied
Dear Josip, Having read your review, we would like thank you for your feedback about our West Kensington Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJean Charles / Dexters West Kensington team are intuitive, they understand the needs of their clients. They will go above and beyond to find you the perfect home. I would highly recommend themPositiveResponsiveness, Quality, Professionalism, Value
Zeina · 21 June 2021
Agent replied · 20 June 2024
Dear Zeina, We are really pleased to read your positive review regarding the service from our West Kensington Office. We value feedback from our customers and thank you for taking the time to post this. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleFantastic company/office, we had a series of bad luck selling our flat, but the whole team were brilliant and I will use them for every house or flat I sell in future. Jean, Tanja and Alex worked tirelessly with us. Highly recommended.
Marc · 29 July 2019
Agent replied
Dear Marc, Thank you for your review regarding your experience with our West Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJean-Charles provided great service in purchase of property. Always responsive and willing to drive difficult matters through to conclusion on the transaction. Highly professional and fully recommendedPositiveResponsiveness, Quality, Professionalism
Ross · 21 June 2022
Agent replied · 20 June 2024
Dear Ross, we really appreciate your comments and will make sure that Jean-Charles is aware that you have posted this. It is always our aim to deliver a five star service and to have this noted publicly is great for the team to see. Kind regards, Asma Chughtai - Customer Relations Team
★★★★★ 5/5
GoogleUnlike their office down the road this branch was great. James B in sales excellent. Polite knowledgeable fantastic. Hope to work with him again soon.
Priya · 16 October 2022
Agent replied
Dear Priya, Thank you for taking the time to leave a wonderful 5 star Google review. James will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
GoogleThe worst experience! We moved out in December and still waiting for our deposit until this day (21st of March)
Ricardo · 1 April 2023
Agent replied · 30 July 2023
Dear Ricardo, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe had a property at West Kensington Barons Court and whenever we had and issue to do with our property Payam would always help us in the best way possible that’s why I have decided to give 5 stars.
Yadigar
Yilmaz
Ibrahim · 31 July 2018
Agent replied
Dear Yadigar, Thank you for your review regarding your experience with our West Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
★★★★★ 5/5
GoogleJeriah Johnson's positive attitude/approach made a rough move smoother.
Lucas · 9 December 2023
Agent replied · 30 December 2023
Dear Lucas, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GooglePurchased an apartment via Dexters. The team were helpful in following through with all relevant parties until successful completion.
Sajjad · 8 March 2023
Agent replied · 30 July 2023
Dear Sajjad, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleGreat experience viewing flats in the area with Nico. Really liked his friendly personality, open communication style and overall helpfulness - a plus for both buyers and sellers. Thank you!PositiveResponsiveness, Professionalism
Yiran · 25 August 2021
Agent replied
Dear Yiran, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI went in to browse the properties on offers and JC was extremely helpful. He is friendly, welcoming and I would definitely recommend him to others.
Benjamin · 19 April 2022
Agent replied
Dear Benjamin, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleFantastic effort by Dexters trying to sell my flat. They conducted no less than 92 viewings over an 8 month period. Brought forward three offers altogether so I was delighted. Highly recommended!
John · 26 March 2021
Agent replied
Dear John, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleIncredible service from my property manager Payam- even when I'm asking for the world I have a response quickly and enthusiastically. I've never felt better looked after and am thrilled to be on his client list!
Alastair · 29 July 2019
Agent replied
Dear Alastair, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our West Kensington Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleNicolas V provided excellent service for us. He was professional with the perfect dose of friendly. He listened to our requirements and always advertised flats that would be a good fit for us.
Ani · 30 July 2020
Agent replied · 30 July 2023
Dear Ani, Thank you for your review regarding your experience with our West Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleVery good service. I have know them fir last 20 years. All the staff are very friendly and I wish them all the best
Praful · 19 April 2022
Agent replied
Dear Prafu, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service particularly from Jean-Charles. Finally an honest estate agent who does not waste your time and has common sense, excellent work!
J · 18 June 2022
Agent replied
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleGreat service from Alex, James, Avni and the rest of the team.
Leon · 31 May 2023
Agent replied · 30 July 2023
Dear Leon, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
