Trusted Agent profile Β· London

Dexters London reviews

β˜…β˜…β˜…β˜…β˜… Excellent

867 reviews across 1 platform

53 Shepherds Bush Green, Shepherds Bush, London, W12 8PS

Part of Dexters, see every office.

Dexters's office in London, at 53 Shepherds Bush Green, is rated 4.8 out of 5 across 867 reviews on 1 platform, including 867 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

867

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Had a great experience with this agency (especially Jamille & Daniel), all really easy to reach out and they do their best to find what you wish for. They keep updating me with lovely flat until I found the gem; they were really helpful during all the paperwork process and make themselves really available for viewing. By far it was my best experience with an agency in London, definitely recommend ✌🏽PositiveResponsiveness, Quality, Professionalism

Mery Β· 27 August 2021

Agent replied

Dear Mery, Thank you for your review, and mentioning your experience with Jamille and Daniel in our Shepherds Bush office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Louise Smith Customer Relations Team

5/5

Google

Very helpful team, always there to help and give all the answers! We’ve been renting with Dexters nearly five years now, and glad we found our new place with them again. Jamille was helping us through the entire process of finding the right place and moving in: very responsive and friendly communication - giving no pressure, but really understanding our needs and doing his best to make clients happy. Thank you!PositiveResponsiveness, Quality, Professionalism

Anastasija Β· 27 August 2021

Agent replied

Dear Anastaija, Thank you for your kind comments regarding Jamille and the team. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards Evie Fisher Customer Relations Team

5/5

Google

I don't give 5 stars easily or often. Dexters - I've dealt with three of their branches in recent times and I have to say, the only shop on the street that does things properly. Very professional, friendly and speedy in their work. No spam, no undue pressure, no pestering my solicitors as some agents are known to do. Very good at good, fair dealings with all parties. Always someone around to answer the phone and respond quickly when needed. Charlotte and team have been a pleasure to deal with from initial viewing to post purchase support. Outstanding level of service. You'll be my first port of call for the next transaction. Thank you all!

Selina Β· 1 October 2019

Agent replied

Dear Selina, Thank you for your review regarding your experience with our Shepherds Bush Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Has had a really good experience with Dexters so far. Found a flat that was perfect for us from the very first viewing with Chantell. Kevin and team were professional and efficient with the admin/paperwork stuff. Now we've settled down and very much enjoying our new flat. The flat is also managed by Dexters: our property manager Anna has been attentive and responsive to all of our queries. The whole experience was stress-free, which is really what you want. And for that, 5 stars!

Mai Β· 22 August 2019

Agent replied

Dear Mai, We appreciate you taking the time to submit your review regarding the service you received from our Shepherds Bush Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

I phoned around agencies two months before our move-in date and only Jenny at Dexters agreed to help at this stage. Jenny found us a lovely one bedroom flat in a great location which we would not have found otherwise! Jenny also sorted out everything in good time, saving that dreaded last minute rush! John was also extremely helpful and friendly! I would highly recommend Dexters, I have been renting privately for ten years and this has been my best flat hunting experience! Thank you!

Lauren Β· 22 August 2019

Agent replied

Dear Lauren, We greatly appreciate you putting aside the time to submit a review about our Shepherds Bush Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Dexters are a joy to deal with, I originally dealt with a gentleman called Daniel from the Hammersmith office extremely professional, assertive and very hands on. I was then passed on to the Sheperds bush office where another gentleman John was exceptional - helpful, knowledgeable with great Communication skills. We're very pleased with how he helped us, from start to finish and now settled in our lovely new home! I'm positively certain we will use dexters again in any future property activity.

Otis Β· 29 July 2019

Agent replied

Dear Otis, I wanted to say thank you for your kind comments about the service you received from our Shepherds Bush Office. We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

John Piers and Zarq at Dexters Shepherd's Bush are simply outstanding. I would not hesitate to recommend them to anyone letting or thinking of letting their property. John displayed not only a thorough knowledge of the market but also provided fair and reasoned guidance and advice. This was exceptional service which dispelled all of my previously held notions of dealing with an estate agent. I found John very easy to deal with and completely trustworthy, should I ever have need of an estate agent in the Shepherd's Bush area I will be going straight to Dexters. Thank you John and the team for restoring my faith in this much maligned profession.

Alex Β· 29 July 2019

Agent replied

Dear Alex, We are delighted to read that our Shepherds Bush Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

If your looking for straight forward candid advise on where and when to rent, talk to these guys. Having moved to London from Manchester for work with my firm 5 years ago i had no idea what shepherds Bush was like. Thankfully John P not only works here but is a local guy. He has now found me two places in three years. Excellent service. Love the fact these guys are straight talking unlike many sugar coated or fancy agents they did not waste my time.

Dominic Β· 29 July 2019

Agent replied

Dear Dominic, We are delighted to read that our Shepherds Bush Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

My experience with securing a tenancy with Dexter was very good. Kevin of whom is the negotiator that dealt with securing my tenancy in my ideal property was truly outstanding he ensured all was at ease for me and exceeded to going the extra mile, I have never had an experience like it with any other Estate Agents. I would highly recommend Kevin to anyone that is looking for a property within the lettings market especially with Dexters as they deal with everything accordingly and professionally.

Louise Β· 29 July 2019

Agent replied

Dear Louise, Thank you very much for your great review regarding our Shepherds Bush Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

Am extremely happy with Dexters in the sale of my property. They managed to find a buyer in a tricky market and help with the execution of a complex sale. The team are tireless in their efforts and were always available for queries and assistance. Thanks so much to Amrita, Georgia and team. Superstars!

William Β· 31 August 2023

Agent replied Β· 30 September 2023

Dear William, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexters were fantastic in our recent flat purchase, as first time buyers. Penelope and Avni were proactive, responsive and very helpful during the whole process - they followed up with the solicitors, and drove the transaction through to its completion. We were very grateful, and they get top marks from us! Would definitely recommend.

Owen Β· 27 August 2023

Agent replied

Dear Owen, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexters was recommended by a friend of ours and we can not express how happy we are that he did. From the first initial contact up on to the finalization they were very supportive, patient and very understanding of our situation and they did whatever they could to assist us. A special thanks to Jenny for getting us the perfect flat, her great help and for the whole Shepherds Bush office for being there for us whenever we needed!

Rupert Β· 5 November 2019

Agent replied

Dear Rupert, I am writing to say thank you for your kind comments about the service you received from our Shepherds Bush Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

The team is really professional, enthusiastic, and positive. They continue to look after me well, as a landlord. Natalie Manin is particularly impressive, a force of nature, and a great sales person.

Jeremy Β· 29 October 2024

Agent replied

Dear Jeremy, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

I have had the pleasure of dealing with Natalie Manin at the Shepherds Bush branch over the past 12 months. On every exchange, whether it be face to face, phone or email, she has been so professional, helpful and super efficient. Any requests or queries I have sent Natalie’s way have always been dealt with quickly, she is very knowledgable of her industry and I have every trust in her. A great service from Dexters W12, with Natalie as my main contact person, offering a truly great service.

Seka Β· 29 October 2024

Agent replied Β· 12 November 2024

Dear Seka, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Google

Very happy that i have chose Dexters. Keishan was very helpful during my research of the flat til i sign up the contract. Thanks to Dexters Team as well.

Olive Β· 12 December 2024

Agent replied Β· 26 December 2024

Dear Olive, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Google

Thank you so much for helping me secure my first flat. A special shout out to Amrita who guided me through a very stressful journey with it being my first time buying. She helped me every step of the way teaching me about the industry and making sure everything was in place at each stage of the transaction. It would have fallen through without her!

Freddy Β· 17 August 2022

Agent replied

Dear Freddy, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Shepherds Bush office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Rahim is a fantastic lettings consultant. He’s professional, efficient, and always puts his clients first. His knowledge of the market and attention to detail make the process smooth and stress-free. Highly recommend!

Dounia Β· 16 October 2024

Agent replied Β· 23 October 2024

Dear Dounia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

The procedure of Dexters is quite smooth and clear, the APP you use is very easy to use, thus there is no challenging for me to get on track. The agency who is taking care of my rental agreement in Dexter, Mr. Tony Ryan, is quite impressive to me, He is professional and easy going person, always enthusiastic with a warm heart. I felt comfortable during the whole process of visiting and signing the contract with support from the Dexters' staff, in particular Mr. Tony Ryan. Thank you for patient assistance and all timely advices I have received, which are quite helpful.

戈贲ε₯‡ Β· 16 October 2024

Agent replied Β· 23 October 2024

Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Google

I've been renting via letting agents for many years now, standing out from the crowd is Dexters. A professional letting and estate agents that caters for all types of properties that are reliable and dependable with excellent communication and with a "can do it attitude". John and his team were very helpful, met my needs and carried out services to high standard and professionalism. Dexters definitely fits the bill. I would highly recommend Dexters to anyone looking to buy, sell or rent a property. Thumbs up

Anaya Β· 1 October 2018

Agent replied

Dear Anaya, I am writing to say thank you for your kind comments about the service you received from our Shepherds Bush Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

Dexters provided a very professional service from start to finish in the sale of my flat in White City. I was kept informed at all stages and had confidence that Georgia Buckley was equally as keen as me to get the flat sold at the right price and in an acceptable timescale. Avni Patel was tenacious in getting it completed in a professional and courteous manner.

Garry Β· 19 May 2022

Agent replied

Dear Garry, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

4/5

Google

Having had a bad experience with some other agents in the area, we were impressed with the service provided by John and his team at Dexters. We had a few bumps along the way but John was extremely helpful in sorting these issues for us - particularly the fact our furnished flat didn't have a bed, which Dexters sorted for us at their own cost. Lovely people and a pleasure to work with, we will be recommending Dexters to others.

Catriona Β· 1 October 2017

Agent replied

Dear Catriona, we really appreciate you taking the time to post this review. It's great to see that John and his team are being recognised for all the hard work they put in. They are all extremely committed to making sure that everyone is happy with their move and to make it as stress free as possible in order to have happy customers! Kind regards, Sam Farnan, Customer Relations Team

5/5

Google

Dexters had a pivotal role in my rent research and relocation to London. Being the first time looking for a flat in the city I was helped A LOT by Manu, an extremely friendly yet professional agent, who got me into a beautiful property with ease! Praise also goes to Dexters’ property manager Anna, who, thanks to its promptness made my moving even easier! Great service, highly recommended. Again, special thanks to Anna and Manu, great job!

Michele Β· 22 August 2019

Agent replied

Dear Michele, We greatly appreciate you putting aside the time to submit a review about our Shepherds Bush Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

I sold my property in Shepherd's Bush with Dexters. Charlotte Cowper and her team couldn't have worked any harder for me and we're always so friendly! Nothing was too much for them and they made what can sometimes be a stressful process a very relaxed one for me! To top it all off they sold my house for a great price! I won't be using anyone else but Dexters should I need to sell again! Thank you!

Maddie Β· 29 July 2019

Agent replied

Dear Maddie, I am writing to say thank you for your kind comments about the service you received from our Shepherds Bush Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Mollie De-la-haye Customer Relations Team

5/5

Google

Amrita was amazingly helpful throughout the whole process of purchasing our first home. She constantly made time for us both on the phone and in person and provided expert help in negotiating between both the sellers and our solicitor. It was a much less stressful experience with Amrita by our side and would recommend her to anyone looking at purchasing or selling a home.

James Β· 18 June 2022

Agent replied

Dear James, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Shepherds Bush office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

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Questions about Dexters London

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.

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