5/5
GoogleGreat team in sales, very knowledgable and quick to respond to queries. Thank you!
Agent replied · 26 December 2024
Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
Trusted Agent profile · London
Dexters London reviews
★★★★★
871 reviews across 1 platform
53 Shepherds Bush Green, Shepherds Bush, London, W12 8PS
Part of Dexters, see every office.
Dexters's office in London, at 53 Shepherds Bush Green, is rated 4.8 out of 5 across 871 reviews on 1 platform, including 871 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleMy Estate Agent getting me a house to rent was Daniel. He is so professional, calm and went way above my expectations in making sure it is a smooth process from start to finish. I'm happy now in my new home 🏡 …
Agent replied · 30 September 2023
Dear Sanford, We really appreciate you taking the time to leave such lovely comments about Daniel. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Shepherds Bush team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleIt was a pleasure to work with Jenny, she immediately understood what kind of flat I need and organised the viewings in efficient way. I found my lovely place on the third viewing. I loved to work with Jenny and recommend her to anyone who is looking for a flat around Shepherds Bush. She is professional! Five starts to Dexters Shepherds Bush Estate Agents
Agent replied
Dear Aliaksandra, We appreciate you taking the time to submit your review regarding the service you received from our Shepherds Bush Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleDealt with Lee there and the service from him and other staff members was exemplary throughout.
Agent replied
Dear Rory, Thank you for your review regarding your experience with our Shepherds Bush Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleLove my new place! All credit to the service I received, in particular to an individual called Manu who was nothing but patient, informative and very straight forward. Given my job requires me to travel often, I have little time when in London and he made use of the time frame I gave him to best serve me. Really went the extra mile.
Agent replied
Dear Eric, We appreciate you taking the time to submit your review regarding the service you received from our Shepherds Bush Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
1/5
GoogleDexter it’s Horrible, living with mould all over the room and toilet sunset day 1 when I moved for 6 months delaying the contractors everytime we spoke about it. On leaving the house they kept pretty much all the deposit for reasons of them not taking take of the request I did!
Agent replied
Dear Rodrigo, I am disappointed to hear you have not had a 5 star experience with us. Unfortunately, I am unable to find you on our database. If you could contact us with some more information at customerrelations@dexters.co.uk then I can look into this for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAvni worked on our recent purchase and it was a very positive experience. She was always on hand to answer any questions and was constantly chasing the other parties. I would recommend her recommend her to anyone trying to sell their property.
Agent replied · 30 September 2023
Dear J C, Thank you for your kind comments regarding Avni and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat service and Amrita Sahota was really helpful! Will surely continue to use Dexters
Agent replied
Dear Julia, We are delighted that you took the time to leave such a fantastic review which the Shepherds Bush team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleAlex is very understanding and ready to listen and help in every way possible!
Agent replied
Dear Lara, We are delighted that you took the time to leave such a fantastic review which the Shepherds Bush team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleJohn Pires has been a first class lettings agent for us. Thorough, thoughtful, and conscientious.
Agent replied
Dear Humphrey, Thank you for taking the time to write a review about the great service you received from our Shepherds Bush Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleGreat service from Felix and the team, from a buyer’s perspective. I would thoroughly recommend!
Agent replied
Dear Anna, Having read your review, we would like thank you for your feedback about our Shepherds Bush Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleWe had a few viewings with Amrita and she was lovely to work with. Super responsive and honest. Unfortunately our offer didn't get accepted in the end, but she supported us throughout the process and kept us in the loop about the seller's situation. Would definitely recommend!PositiveResponsiveness, Professionalism
Agent replied
Dear Sophie, It’s great to hear that you have had a brilliant experience with our Shepherds Bush office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleLetting my property made easy with Kevin and the team in shepherds bush
Agent replied
Dear Marcus, Thank you so much for the fantastic feedback, the team at Shepherds Bush are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleExcellent service and courteous staff. Zarq was very efficient and did a remarkable job.
Agent replied
Dear Aakansha, Having read your review, we would like thank you for your feedback about our Shepherds Bush Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleDealing with Dexters has been Amazing. The property was sorted within weeks, communication has been great from the start and they actually care. I was kept up to date each step of the way. Jamille has truly been amazing in getting a property for me and my husband and he continues to be now.
Agent replied
Dear Stephany. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleHad a very good experience with letting agent Harrison Trocard in getting started with my new flat. He was quick to sort out paperwork, very responsive in his communication, kind and empathetic. Many thanks.
Agent replied · 28 October 2023
Dear Vasilina, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Harrison, and do not hesitate to contact us again. Kind regards, Asma Chughtai, Customer Relations Team
1/5
GoogleRubbish service! Unprofessional! Go to the local small agencies! Don’t bother to stop at this place. Local agency arranged my letting sim 1 day, Dexters never called me back even they promised so. Don’t deal with them! Rubbish!!!!
Agent replied · 30 September 2023
Dear Zeniyah, Thank you for your review although I am disappointed to hear your experience with our Shepherds Bush office has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at asmachughtai@customerrelationsteam.co.uk and I will ask him to get in touch with you directly. Kind regards
5/5
GoogleAlexandra Nelson at Dexters has been a delight to deal with whilst helping me to secure my rental flat. It's been a really smooth process, and she's been on hand at all times to answer any queries I might have.
Agent replied · 30 September 2023
Dear Tanya, Thank you for your kind comments regarding Alexandra and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleHave had a great experience with the sales team, thank you Amrita!
Agent replied
Dear Kashana, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleRecently worked with Kevin from the lettings - fantastic service would recommend
Agent replied
Dear Lucy, We are delighted that you took the time to leave such a fantastic review which the Shepherds Bush team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleDexters sold our two bed flat in W12. It had been on the market for quite a while with another agent and nothing was happening. Within two weeks Dexters had an offer for us and we completed this week. Great service and communication.
Agent replied
Dear Matthew, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleFirst time working with Dexters and the experience was great with Keishan. He is very helpful and responsive through the whole renting process.
Agent replied · 26 August 2024
Dear Tong, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
GoogleI had pleasure to meet Jenny Gonçalves a lettings agent at Dexters, Shepherds Bush branch. She was very helpful in finding my family and I the perfect location for our next move. I would highly recommend to anyone looking for property in London to get in touch with Jenny if you want to find your next dream home. Claudio Correia
Agent replied
Dear Claudio , We are really pleased to read your positive review regarding the service from our Shepherds Bush Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleMr Alex was very proffesional and helpful. Thank you very much
Agent replied
Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Hayley Marner Customer Relations Team
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Questions about Dexters London
Has Dexters won any awards?
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
